Product questions

If you are zoomed out on a mindmap and click center mass on one of the nodes (text) it pops up a color picker for the line to the left.  It should either set focus on the textbox I just clicked on or put me in edit mode. NOTE: This happens with nodes that only have one word of text.  Example: “Domain”, or “Log”  Workaround: I have to zoom in on the node to make the text larger in order to select it  

Nothing I do will make a door attach to a wall object swinging in the right direction. There appears to be 4 doors in the "doors and windows" group thing. Sorry I have screen shots of all this but the forum here seems to do a very poor job of embedding images. Nothing I do will get any of the door objects to attach to the wall in the correct orientation and it's driving me insane. I can't find anything that allows me to rotate the door into the correct orientation. What gives?

Hi! I’m Shanna from the Lucid help center team! I’m here to tell you about the updated mind map experience in Lucidchart, which now matches the awesome functionality we offer in Lucidspark (check out that community post here). Use this functionality to conceptualize and build on a main theme. For example, the screenshot below shows a mind map in which ideas for effectively managing time are being explored by breaking it down in an organized way.To begin building your own mind map, open a Lucidchart document and follow step-by-step instructions in our Create a mind map in Lucid article in the help center.Share in the comments below how you are leveraging the mind map functionality for your work. We can’t wait to hear from you!

Probable bug: Selecting to “Create a Copy” of a document from any documents list (team space, personal space), then renaming the new document copy as allowed, sends user confirmation “Copy Created” but copy is not created.Works if: selecting to create copy while the originating document is open (even if rename)Also works if you do not change the name of the copy.

BUG - When you copy a folder, the  UI is not refreshed Not much to say… other than there is no easy way to log a bug when you find one.  

My team is currently documenting customer journeys based on various customer request types. We are expecting to start to see a crossover of similar problems between the different journeys and requests. I don’t want to duplicate work so I’m looking for a way to create a master list of problems. These problems would be added to the individual journeys but ideally then feed into a central list that can be used to prioritise and plan ideation work or solutions with the whole team. I had thought about using Lucid cards, but is there a way to pull all the cards from several documented journeys as they are added and sorted into a single worksheet, table etc? 

We have Lucid diagram linked to Orbus iServer and for some users this works and for some it throws below error.Can anyone advise, please. Sorry! Our Servers experienced an error. We apologies for the inconvenience.

I created a layer and dragged a custom icon onto that layer and suddenly there are 2 layers with the same name. I can toggle visibility individually but if I remove one they both get deleted. It's confusing to a user of my template and its weird. 

Pretty much as the heading says - when exporting into Visio , all it exports is the frame , with no details inside. Apologies for reaching out here, but I dont see a support mechanism other than this forum - thanks in advance 

Please help me get rid of the AI-stuff, which is just annoying 🙄I want the change shape instead! 🤓 HELP!  

Hello, I am wondering if anyone has tried to export a diagram with the hover text function made through conditional formatting. The hover text function is crucial to the diagram I am making, but seems like it would be lost if I were to export to a powerpoint format. I don’t want to forces team members to make a Lucid account, and I also don’t like the idea of making the link visible to just anyone. Is there a way to make this happen? 

Many problems when trying to copy or duplicate a group of objects or a frame that contains an assisted layout container.Steps: Select objects containing an assisted layout container (the bottom towers) CMD + C to copy CMD + V to paste on the same board  In another attempt, I tried selecting a much larger group of objects with multiple assisted layout containers and tried duplicating them (by dragging), the board froze/crashed

How can I change the font size of the text that shows the line or object size. If create a line that is 30m the font size is super small I cant see what size it is.

At some point, I must have published an image. Now I want to remove it from public access. How do I do that?

I wish to transfer a lucidchart document i worked on to another project, so that instead of being independant, it becomes just another page of the newer bigger project.\I naively tried coppying it after selecting all the element in the open canvas, and noticed that there was a problem of missing connectors on the pasted canvas.After some digging i discovered the correct way to do it was to use the menu with  Insert-> Import page and select my original document. However the end result is still missing some connections (certain tables get totally disconnected)

I’m experiencing a linking error when attempting to replace an Excel dataset. My agency blocks live linking, so I have to replace the entire dataset to perform updates.   This is my first issue with my dataset.  Can anyone point me in a direction to start troubleshooting?  The error itself is rather vague.   

We’ve ordered our documents into folders.  Sometimes someone shares a document with me and it’s not apparent by the name where the diagram would be.  Is there a way, from a diagram, to see what folder it is stored in?

I can invite unlicensed collaborators to LucidSpark - but when I try the same thing in LucidChart, I don’t have the drop-down option to select ‘Anyone with the Link’. Any idea why and how this can be fixed please?

Trying to embed a lucid chart in sharepoint online page and getting this error. Sorry! Our servers experienced an error. We apologize for the inconvenience.   Flow ID: 10a8cb30af60e0b5 Time: 2026-05-06T21:12:03.289Z . Not sure why. Please help

I want to draw a dotted line around some shapes. It isn't a rectangle, it has more corners. How do I do that? When I use the line tool, it tries to connect to other shapes that doesn’t work for me: the end should be connected to the start (and have rounded corners). The line tool has the option though to change the route by dragging a capsule on the line. It would be ideal if a box shape had that option with dragging capsules.   

Lucid AI just completely screwed up a diagram that I’d been working on for hours. Now it’s very apologetic but it can’t undo the changes! I’m on an individual plan so I can’t go back to previous versions.I guess this is a learning point and I’m just going to have to do the whole thing again. Be warned Lucid AI can ruin you day.

Hi Is it possible to resize multiple rows in a table in Lucidchart to match? Currently I can only resize individual cells or the last column or first column. That is also with using the shift key. 

As of today (April 13, 2026) I am unable to resize any object once it’s added to the board in LucidSpark and LucidChart.  I’ve checked and changed any and every setting possible, but nothing allows me to resize any object.  I’ve tried to resize frames, images, and shapes.  

Save time by working with Lucid AI's planning mode to clarify your requests and produce high-quality output. We are thrilled to introduce plan mode, a think-before-acting experience now available for Lucid AI.Instead of rushing to generate your request, Lucid AI now pauses to ensure it truly understands your vision before a single shape is placed. What is plan mode?Plan mode turns Lucid AI into a collaborative partner. When you submit a request that is open-ended or involves large-scale changes, plan mode is available  to help clarify your intent and confirm a strategic action plan before making changes to your document.  How it works:Confirms the path: It presents a clear action plan for you to review and refine. Executes with precision: Once you’re aligned, the AI generates high-quality output for any Lucid AI request, including generating diagrams and boards.  Built for ComplexityWhile other visual tools offer thinking AI modes for text, Lucid offers a dedicated planning phase speci

I cannot create a new, blank Lucidchart diagram. When I click the Lucidchart > Blank document menu item the new tab opens momentarily but then closes by itself. I have cleared browser cache, tried Incognito mode and tried both Chrome and Edge browsers. None of these have worked.  Javascript console shows an error as below.  Has anyone else noticed this behaviour? Trying to work out if it is the product or our environment.