Product Questions

I have created a template and at some point I have selected that users of the template should not be able to unlock locked objects. How do I undo this? I want them to be able to unlock the objects I have locked.

When I select a group of objects to add to a layer the option to do so is greyed out as shown below 

Hace un tiempo inicie sesión de lucidchart en un equipo PC de mi trabajo y mantuve la sesión activa (no se cierra la cuenta ni siquiera al apagar la PC). Todo bien hasta que me fui a otro trabajo y hace poco note cambios en mis documentos. Recordé lo del incio de sesión en la PC del trabajo y he intentado lo siguiente:Cambié la contraseña.Pensé que con eso era suficiente ya que no tengo acceso a esa PC actualmente, pero seguí notando cambios en mis documentos, entonces hice la prueba.Cambié el usuario (correo electrónico) y pensé que con eso era suficiente.Noté nuevamente cambios en mis documentos de ludichart, por lo que hice la siguiente prueba:Abrí sesión en un navegador (google) y puse “mantener sesión activa”. Abri otro navegador (bing) e inicié sesión y dentro de esta sesión fui a mi cuenta y cambié la contraseña y el usuario (correo electrónico). Cerré toda la PC y al reiniciarla, entre a Lucidchart en el navegador 1 (google) y la cuenta se abrió sin pedirme contraseña, ni repor

On one chart these grey person icons have randomly appeared on the chart which has caused lots of formatting issues. Does anyone know how to remove these to fix this?

I am trying to create floor plans with lucid chart. I need measurements ideally in mm, but cm is acceptable.I have changed the settings in Document settings for measurement units to be in cm; however this does not seem to reflect in the document itself. When I select and place a room, measurement options are either metres or feet, which is not what I need.Additionally, is there a way to input a number to change the width/length of the walls. I can only do it by dragging the wall length which makes it difficult to be specific. Thank you

how do i log out from other devices that i dont have access now and its not enough change passwordddhelp

I have created two Lucidchart accounts over the years with files in both accounts. Since it does not make sense to pay two separate yearly subscriptions, I want to merge them both into one account and want to transfer all of my files from one account to the other one without losing data.This will most likely involved speaking with a real person with Lucidchart. Thanks!

Hello.There was a recent UI enhancement about organizer drop zones. This was the description: Organizer drop zones: Move shapes around drop zones more precisely, thanks to a tidier view.  The related image shows different size sticky notes inside a dynamic table column.The description and the image is not helpful in understanding this new enhancement. We could put sticky notes and ones with different sizes inside a dynamic table. So I played around to figure it out. Are any of these guesses correct:-the purple indicator line is now darker when moving a sticky note around inside the dynamic table? Or was it always that dark purple?-does it have to do with the assisted layout feature instead? Does it have to do with that dotted line that appears when hovering one sticky note over another? So when you put the second sticky note down and now move it they both move together? -does it have to do with the assisted layout feature? Does it have to do with the dotted border that appears instead

When using breakout boards, does the 400 mb file limit take into account the breakout boards or do the breakout boards have their own 400 mb file limit?I am teaching a course and would like to have students use the breakout boards for parts of a project but if there were a file limit size that would combine all the breakout boards then it would be limiting how many images total the main board can hold.

Hey Lucid users -- if Real-Time Collaboration isn't working how you would expect there are some specific things worth trying:  Refreshing your document often clears up performance issues. Please start by trying this. Very large freehand drawings may slow Lucidspark down. If your collaboration is lagging we would recommend limiting the number of freehand drawings on your document. If you have many collaborators in your document turning off collaborator cursors may decrease latency and improve performance. Sometimes taking a break can give the program a moment to catch up. Please have all collaborators stop editing for 60 seconds. When you resume the performance will often improve. Lucidspark is optimized for working with up to 100 active collaborators. If you have more than 100 active collaborators on your document you may experience performance issues. Please try it again in a private or incognito window. This often improves performance by clearing your cache and cookies and disa

Shadow is enabled by default whenever you add a text box.  The large screenshot below shows how the text and the shadow kinda merge together when zoomed out to a level where the text should be readable, but the shadow makes it hard to read.  This is especially problematic for users with weaker eyesight - probably many users over 40.Workaround 1: every time you add a text box, turn off shadow by selecting the text box, selecting the shape options, clicking the shadow dropdown, and turning off shadow (4 clicks! every time!  it gets very annoying for a simple configuration option that should be possible to change its default)Workaround 2: follow workaround 1 the first time, then copy paste that text box and edit every time you want to add a new one.  (doesn’t work well across documents - you have to have both open, and lucid is SLOW to open anything; you can’t copy/paste into the page, but you have to copy paste the old text box, double click on it, go to the other window, copy, go back t

Within the last month I’ve been experience issues with the text shape when trying to edit text. Here are a few things that I’ve noticed.Text doesn’t wrap - it just puts text over the top of itself. Screenshot:Can’t select text - Ctrl + A to select all text doesn’t work anymore. Trying to select text by holding the Shift key and arrowing over doesn’t work anymore. If you try to edit text from having your cursor at the start of the text, it just types text over the top. You have to go to the end of the text and then use the back arrow to edit text properly.

After importing a document from LucidChart (in either VSXD or VDX format) into Visio, the connection points of lines to shapes are not preserved. The lines appear visually, but are not actually connected to any shapes. Has anyone else experienced this? Are there settings in Lucid or Visio that I should be selecting in order to avoid the loss?

You’ve already been able to level-up your Lucid diagrams with GIFs icons and emoji shapes. But now you can also gain access to Streamline’s huge library of icon illustration elements and emoji sets! This is not a drill! To learn more about how to enable and use Streamline check out our Integrate Lucid with Streamline help center article. It’s free for all Lucid account levels and available right now. I repeat: this is not a drill. Upvote this post to show your support and leave a comment to get notified of new replies. Now get out there and create the diagram of your dreams! 😍

I would like my shape to have two colors split down the middle.  I can’t figure out how.  Can anyone help?

How can I add a 4th column to the entity table. I am looking to add descriptions of each field in the table.

Were the align shortcuts recently removed from Lucid? On this docs page, under Quick align, there’s a gif showing that CTRL + →  or CTRL + ← is a way to quick-align two or more objects.Now they don’t exist anymore (and the original shortcuts are not functioning). 

Hello I am trying to use Lucidchart for basic Home Plan. I would like to be able to draw a line between 2 walls that will show the length in feet based on the scale. This should be an easy and convenient feature that is not there in the products.The dimension is shown when using the walls and it adjusts when the wall is stretched or shrunk. This is useful when putting together a room but not for indicating the room dimensions.

I am on a trial account researching Lucid to see if it will suit my company’s needs.  I want to try generating a diagram in Lucidchart using Lucid Collborative AI.  The directions state the following:Select  the Generate diagram icon from the Primary Toolbar to the far-left of the workspace. I cannot find the AI button as my screenshot below does not show this AI button.  Could you please advise how I can get to it?New diagram LucidChart screenshot 

For large org charts, how do you fix the formatting to make it manageable to read?

Can I create a flow chart and once I finish it can I automate step by step process presentation?What I mean is, does Lucidchart have the option to present shape by shape following connectors automatically while I explain the flow?

I can't change two of the shapes in my document. What am I doing wrong? All of my other shapes are changeable. 

Hi all!I often need to export the mind maps and fit them on a power point slide.The problem is that as airy and spaced put the map looks, on a slide, it just does not work: I have to scale it down, the text is tiny, so much empty space, and overall a bit of an “ugh” look. Any way to move the nodes closer to the root word/make branches shorter? Thank you!

Hi,I used to integrate Lucid icons to make my work easier to read/watch for audiences.The icons were consistent in style, and were vector icons, so I could increase their size to make the document more readable. Today, as I tried to add another icon (Left bar Menu > Images > Icons), the icon library was empty, and all I have now is a search field powered by IconFinder.The result ? Instead of browsing the Lucid icon library for ideas and matches, I now need to know specifically what I’m looking for every time, type it, and get icons from the web.Problem with that approach is:1. Most icons look terrible.2. Even if they didn’t, I need a consistent set of icons to choose from, not get every time an icon from a different source, with a completely different design or I’ll end up with a Frankenstein-looking document... I tried typing icon names (:icon-name) with the text field feature, but:It does not give me access to the entire icon library, only to a few matching results. Icons do no

Hi We are using a Lucidspark with a timeline template to plan the use of our equipment in the team. We use Lucid Cards to reserve the equipment and enter our name and the time of the reservation there. We have been using this for a few months now.But since a few days when i doubleclick on the timeline the card will by default spread over 3 days. Before it used to be only one day. This is quite annoying because now we always have to change the dates on the card settings to only one day. Is there some way to change the default size for the card?Thank you