Product Questions

Is anyone else encountering a problem with Lucid AI?  I’m asking it to create an Org Chart - top level, names for the 2nd row, names for the 3rd row and their reporting lines, etc.  I keep getting told “Something went wrong on our end” and a choice between “dismiss” or “try again”.  I’ve done different iterations, and even just said I need an org chart.  Nothing seems to work.  Is this my internet connection or is Lucid AI just not working right now?

I don’t think Lucid should be applying CORS to published diagrams. For over 7 years I have embedded the published link from lucid in my Azure DevOps wiki pages. They all stopped working sometime within the last month due to CORS errors. Please fix, this would be an error on Lucid’s end. You should permit all ‘*’ origins and not restrict them. At a minimum add dev.azure.com to your allowed origins.

When I click submit on a support ticket, I am getting the following error message:Access to help.lucid.co was deniedYou don't have the user rights to view this page.HTTP ERROR 403 

Good evening,I’m trying to print a join of diagram illustration in exporting to PNG and I cannot do It from any way.I tried a lot of times, of various way, exporting to image 160pp, image 300pp (always in mode restricted to selected objects with selected option “Cortar conteúdo não selecionado”), and I cannot do It. A error is showed with message “Ocorreu um erro e não foi possível baixar”.The start size of my illustration objects has 3000px. After few attempts i downscale the size images, and even when I reduce to 2000px X 2000px (typical high res image), I cannot do it!! Please Lucid, resolve this issue. I know that sometimes error can be occurs, mas this feature (Export diagrams to image PNG) is question of basic feature . Even more when the join of object has less than 2000px X 2000px! I need to exports this artifacts to my business doc. Thanks!

I have prepared two versions of a simple diagram to be exported with a transparent background. They are basically a rectangle split in two different ways.The two images will be shown one below the other. It is thus important to keep the rectangle of the same width.When I choose to export the file with “Crop to content”, the padding around the actual plotted area is too wide and I cannot find a way to reduce it. I see the option for manual cropping, but I need the two images to be exactly of the same width - a manual crop would introduce variability, hard to correct later and awful to see in the slides I am preparing.Is there any way to set the padding around the content area?

Good morning! I have been unable to utilize GIFs on any of my lucid board this whole week.

When I export images using the “Export Selected” feature the bottom and left of the image are cropped a few pixels. Happens regardless of what file type I select.This does not happen all the time but more often than not it does.My workaround is to add an invisible object to the corner of the any experoted image so that the real image does not get cropped. But this takes too much time and is annoying.  I wish this were fixed permanently. 

I have an individual paid user licence across Lucidchart and Lucidspark. For many years I have made use of export by highlighting specific area and then right clicking to export to PDF, PNG etcAll of a sudden the Export is greyed out. I have followed the help guides by using incognito mode on browser etc and even trying to select a single image yet feature is still not enabled. Can anyone advise on whats happening here? 

The file menu bar has disappeared from Lucidchart, can anyone please advise how I can rectify this. I have tried clearing cookies, signed out of Lucid and signed back in and also tried opening in an InPrivate window but it is still missing. thank you... 

I’m on the individual plan (which purports to allow unlimited shapes and documents), however I keep getting this prompt when creating a new board:   Really confused - am I missing something?

Is it possible for breakout boards not to be displayed as links within the main board, but for a specific area of a breakout board, e.g., a frame, to be visible directly on the main board with its entries, like a photo or a window frame?This picture or insight does not have to be fully dynamic while people work on both the main and the brakout board. It is sufficient for the team in charge of the breakout board to “photograph” the view on the breakout board and approve this photo of the frame for the board above it to be displayed.Currently, we solve this by having the team copy excerpts and paste them into the main board, but in the future, different permissions will apply to the breakout boards than to the main board.

I created a workflow using an AI prompt and it created my shapes within a rectangle container that has a white/opaque fill. Then I created a second container on the same page, and it is transparent -- I see the gridlines behind all the shapes within the container. How do I set the properties of the second container to match the first one, so that the shapes appear against a white background and the gridlines don’t show?

I recently discovered the timeline Jira integration, which is amazing, but I have one weird little issue. We use “desired start date” and “desired end date” as our date fields (no idea why, I didn’t set it up). I’m able to map that to the timeline view and move tickets around in there to dynamically adjust the start and end dates on the Jira tickets, and it’s awesome, except that it usually moves everything back 1 day from where I put it. So, if I put a ticket to start on 10/2 and ending 10/16, it will do the spinning animation for a while and then the ticket moves back to 10/1-10/15. The only way to fix it is to manually drag the beginning and end of the ticket manually, one at a time, which is a little annoying.

I've been using Lucid for several years now and I swear that in that time I have always been able to scroll up and down in a document just using my mouse wheel. To scroll left/right I have to hold the 'shift' key and to zoom in and out I had to hold the 'control' key (Mac). But as of just today it seems the mouse wheel only zooms in and out and I can't figure out how to simply scroll up and down in a document! I'm not talking about dragging the whole canvas; I just mean scrolling up and down. All the help articles say the mouse wheel zooms but I really feel like that hasn't always been the case.  Regardless of if I'm going crazy though I can't figure out a way to just scroll up/down. Some things I've tried that didn't work are; holding the 'space bar' while scrolling; pressing down on the mouse wheel (that just acts the same as the right click). Even trying to scroll up and down using two fingers on my track pad behaves strangely like it can't dec

Workflow question incoming.Seems like the new change to the UI on lucidchart means i have to click 7 times for each non basic icon i want to add (e.g. a cloud). This used to be a very fast and lightweight experience and is basically the only reason I use lucid… i could make quick diagrams with basic shapes and icons in under 2 minutes. The recent updates seem to mean i have to use more clicks to get to the icon search field and then the searching process is much slower than before as well. Has anyone found a good workflow to get this to be quick and easy like it used to be?  

i set up my account using my work email, I no longer have access to my account, how do i go about updating my account with a new email?

Lucid is throwing error and looks like it is a known issue and surprised that the issue is still live

Hello,I am a student and I want to create an educational account. I have some questions if you could clarify. If I have the educational account I can collaborate with various people on a document and also can add unlimited shapes or objects right ? Do people with whom I am going to share the document and collaborate also need to have educational account to have unlimited shapes or object? People with whom I am going to share the document and collaborate are also able to add unlimited shapes right ?​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Hey,in case the title isn’t clear, the idea is that i have a specific flowchart on a page, i click on a process to view more details about it, and usually id create a new page with the details of that process.Instead, what i want to do is upon clicking on that process (shape), it leads me to the details of the process in the same page but its located far away.Hope that makes sense! 

When trying to export a diagram with an Umlaut (ä, ö, ü, etc. in my case capital ‘Ö’), in the chartname I always got the message ‘Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete’. After waiting some time in front of the open document, a message pops up ‘An error occurred. Failed to download’. Removing the Umlaut from the chartname fixes the issue.It took me about an hour to find the error, a more concise error message would be nice.

I am mapping out a business’ processes. I like the boxes in the BPMN template that have a text field in the box, and two lines to create additional text fields at the top and bottom of the box. I don’t want to use the template as it imports messy dummy flows, how do I find that same shape in the start from scratch blank chart?

Whenever I create a visual activity and then submit a response, I get the error “We couldn't save your changes. Check your connection or try troubleshooting the issue.” Advice elsewhere on the forum us to try an incognito window or changing network. Neither have helped me, I’m afraid. It keeps happening, on both new (blank) documents and existing ones that worked fine previously. My Javascript console report is below. Is there anything I can do to make this feature work?Thanks!Rob Failed to load resource: the server responded with a status of 404 (Not Found)Understand this errorgravatar.com/avatar/689b16e5bfe8106c67454f8c70e0a8b0a2e7d6472b3fa118244ba13333a4e18c?jL=32&d=404:1  Failed to load resource: the server responded with a status of 404 (Not Found)Understand this errordocumen

I am creating Business Process maps and although started with the BPMN Process Flow Example template, I am only seeing a very limited number of symbols under Shapes. How do I grab the full set of these symbols ?

I often find that i will map out a process and then need to add something in further up - and so have to move everything down - which you cant do at once if the steps are across different swimlanes - and so this can sometimes take ages.am i missing a trick here please?