Product Questions

I think it is odd to report a bug as a question, but Lucid does not have a way to report bugs any more, so this is the best I can do. This is not a question. This is a bug report.When pasting text into a shape whose size has been set, the shape changes size, shape, and location. Steps to reproduce:Add a standard shape to a drawing, e.g., a rectangle from Standard Shapes or a Process rectangle from the Flowchart shape set. Carefully and painfully adjust the size of the rectangle so it is just how you want it. Copy some text from another shape, for example a shape that is exactly the same size as the shape you just made. Paste this text into the new shape.Expected result:The text is pasted into the shape. The shape retains its carefully and painfully adjusted size. As a customer, I expect shapes to retain the size I carefully and painfully set them to. If I paste text that overflows the existing shape size, the text should exceed the boundaries of the shape or the shape should clip the t

I am unable to download the sample csv file

drawing keeps disappearing !--a=1-->

When searching for the string “tilsynstype” and replacing it with “kontrollmetode” (3 characters longer), the search replace function seems to replace again and again ending up with kontrollmetodeodeode (the last 3 characters get repeated as it does not understand it has already replaced the text). Seems to work ok with “Repace All”, but the replace button keeps iterating like this...

I have a single user paid plan . I am able to create documents and share with others. But the Download document link is absent. Please help.

A document that is not a template, a document that I own is locked by the template owner and I can't change it.I did experiment for a while with it being a template but reverted back so I could discuss with colleagues before making that change.How can I unlock this object… oddly there are many and this is the only one I know of that’s magically locked. I have no reason to do that on purpose, the opposite is true that I need layers and objects not locked so people can use the template as I’ve designed it to be used.

Collaboration in Lucidchart and Lucidspark is built for real-time teamwork. However, not everything you see in a document is shared equally among collaborators. While changes to content and core document settings update for everyone instantly, some settings remain personal to each user.✅ Settings that sync for all collaborators: Document content and elementsAny edits you make to content on the canvas are immediately visible to all collaborators. This includes:Shapes, text, connectors Images, icons, sticky notes, containers Layers, groups, lines, and comments attached to objects Specific document settingsThese are configured under File → Settings → Document Settings and apply universally to all collaborators:Canvas and page: background color, infinite canvas toggle, page size & format, orientatio Language settings Line jumps configurationMore information on this feature can be found in our Help Center article on Document and Board Settings. In the collaborator dropdownThe Collaborat

Is there an option to save to a specific file? Or create a template folder? 

Have you ever felt like your flowchart was getting a bit unruly due to its size or complexity? Try using Lucidchart’s Layers feature to scale down a complex flowchart into more comprehensible bite sizes.   👷 Build a main layer There are an unlimited amount of ways you can organize your flowchart using this technique. In this example I’m going to make one main layer that will act as the starting point for my flowchart. To do this: Click the Layers icon in the bottom-right corner of the workspace. Click the plus sign icon to add a new layer. Title your layer. I chose to call mine “Main Layer”. Drag flowchart shapes onto the layer.   Within the Layers menu you have the ability to toggle layers on or off using the eye icon. For now keep your Main Layer toggled on so you know where to add your next shapes.   🔨 Build sub-layers for each branch The next step is to build out a layer for each branch of your flowchart. To do this: In the Main Layer select and copy the objec

I wish to use a date field (modified) as the Start Container title but every time I create the smart container it shows as number. The modified field in the LucidChart dataset looks correct in the data format but when that is displayed as the title of the Smart Container it appears as a number. I am using a Zapier zap to integrate from SmartSheet sheet to a Lucidchart dataset and then using that dataset to create the smart container.   

Hi, there.When I export a selection of shapes to transparent PNG (or plain PNG or even to PDF), everything is there in the resulting file, except for the shape shadows.This happens with all shape shadows in the document, no matter the selection, and everything else turns out perfectly aside from that.I tried the following as per other similar issues’ suggested workarounds without success:Using Incognito mode and clearing the browsing caches before exporting the shapes selection Grouping all shapes in the selection and then exporting the resulting shape group Copying all selected shapes to a new Lucid Chart document and then exporting itThis doesn’t happen with SVG export though, but I cannot use that format for what I’m doing and I don’t have access to an SVG-to-PNG converter internally in my company, so I need PNG exports to work properly.I’m using Google Chrome (Version 138.0.7204.50 (Official Build) (64-bit)) for Windows 11.Thanks.

I have created a rather large multi-page lucidchart document and intend to share it with non-Lucid users using the publish function.When a non-Lucid user opens the publish link he is promted for the set password, then the loading screen appears and after some seconds this error screen appears:(“There was an error opening the document...”)When trying the same with a simple document containing only a text box the publish link works, so it’s most likely not related to any security settings or the like.Are there any size / object count limitation when sharing via publish or certain elements that are not supported (i.e. I’m using the link to page function to jump between pages...) ? Thank you!

Hi, I'm trying to import data using Excel through a Microsoft 365 and I’m not seeing the syncing option that’s available through Microsoft 365. When I try to import a dataset, I am given these options:  If I select Excel, then it just prompts me to upload a file and I’m not given these sync options that are shown in the help center article. How do I get Lucidchart to allow me to upload a Microsoft 365 spreadsheet so I can have syncing?

I am a new user of Lucid. Today I created my first flowchart. Right after finishing it I noticed that text in all shapes have changed itself with no reason. Can anyone explain me why and help me restore original text? Here is what I see right now: 

Upgrade to the MacOS 26 Tahoe (latest public beta) broke the fonts in most of the existing diagrams.  Lucid’s example flowchart code: graph LR  A[Square Rect] -- Link text --> B((Circle))  A --> C(Round Rect)  B --> D{Rhombus}  C --> D See attached screenshot for the issue. Same issue for the all diagram examples. 

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Hi. I have created my 2d company org chart with no problems. Now I want to add a list of tasks to each role (e.g. Office Junior has a task list of Photocopying Making Tea Sorting Mail etc). As the lists are quite long I'm expecting them to be hidden in some way until the chart user needs to see them.  How can I add this kind of detail to my chart? Thanks in advance for your help. Nick

I’m trying to “cordon” off a portion of a network diagram to delineate one part of the network from another.  In simplistic terms, if you consider my diagram a square with 4 quadrants.  I want to draw a border around the left 2 quadrants and the lower right quadrant to isolate them from the upper right quadrant and label them Inside network and the upper right as DMZ network. I used LucidSpark to draw frames around the left quadrants and the lower right quadrant but it shows as 2 different boxes.  I labeled them both the same but would like to draw a single container around them instead.  I tried freehand drawing with the pen and tried to get it to recognize the shape, but it seems to only recognize standard shapes, i.e. square, rectangle, triangle, etc. Any help is appreciated.

I have shapes that were created when I imported diagrams from Visio.  These shapes have text boxes below them that wrap text when it exceeds a particular width.  I would like to be able to change the width so that I can better manage the number of lines of text for a particular instance of the shape, how can I do this.  I have noticed that each instance I import has a unique width, can this width be edited or do I need to edit the shapes in Visio and re-import them?

While switching from Lucid Spark to Lucid Chart and back again, these red formatting arrows appeared. How do I turn these off?  

I want to draw a floor plan in meters but cannot change the units to m.Thus I have drawn in cm and set the scale to 1cm : 1mAs can be seen below - 1cm does not correspond to 1m as the scale (bottom) suggests.In fact the wall (4.93m) corresponds to the shape (7.7cm).Seems to be a bug.  

Estou criando um organograma pela primeira vez através do Lucid, porem no plano grátis diz que temos  60 formas por documento. Porem o meu com 30 formas já não aceita eu prosseguir com a criação. Como posso conseguir ter as 60 formas por documento conforme o anunciado no plano grátis? 

Hi I asked before about drawing the line and got answer. However I can not reply to your comment so need to create new Post.  I want to draw with mouse for example cat... How can I do this. Your version by Holding "L" and draw the line guides me to standard straight or curved lines. What I have to do now - export the document to PNG and then make the "sketch" make a screenshot and send to person. I am asking for option to sketch directly in Lucidchart.. 

Hello.Every major app has “views” from Notion to Coda to Airtable to Trello…Can you replicate them in Lucidspark with the Lucid cards?How many views can you achieve?How well can you switch from one to the other without the typical tabs to switch views?How seamlessly can the Lucid cards move from one Lucidspark view to another? Thank you for your time. Bye. 

All Lucid documentation indicates there is a Planning and Tracking Icon available for Dynamic Tables, Timelines, etc., to Track Progress, Track Workload, Capacity Planning, etc. I have added Lucid Cards to these objects with the Status and Estimated Time, but still do not see the Planning and Tracking Icon. Appreciate any insights or help the Community can provide!