Peer support

I am using “simple org chart” template and want to remove the image icons (meaning, I dont plan to upload any picture) in the org chart. How do I do this?

Hello, I have an Excel file containing the following columns: Milestone Title End Date Status (e.g., On Track / Delayed / Complete) I would like to know if there is a way in Lucidchart to automatically generate a timeline visual using this data.Specifically: Can I import the Excel file and map the “Milestone Title” and “End Date” columns to create a timeline? Is it possible to use the “Status” column to automatically apply conditional formatting (e.g., color-coding) on the timeline? Does this require Data Linking, Smart Containers, or a specific timeline template? If supported, can the timeline stay dynamically linked to the Excel file for future updates? Could you please advise on whether this can be achieved without manually recreating the timeline?I am unable to add the Excel extension. Is there someone who

I have a dynamic table showing me a set of filtered Jira tickets. While I’m aware I can group tickets by Parent, by selecting “Set row to Parent”, I would now like to group tickets by Initiative. The ticket hierarchy I use is Initiative > Epic > Task. So I would like the ‘Initiative’ row grouping to show all related Epics and Tasks in the same row. Thank you.

Dear friends,I forgot to insert a item in a mind map and now I need to do it between other two itens but I can’t.Someone can help me? Thanks a lot.  

Hello All, I have a lucidapp Individual Plan and I use this tool from 2018.Today I found something strange, I can’t more export my diagrams and save them in PNG to attach in my documents.I see all the links in grey.It’s a my issue or application issue? Two weeks ago everything works fine. All the bestAlessandro Ciappei

Hi, I am writing to report an issue with how text formatting currently behaves in Lucidchart.Previously (a few months ago?), using Shift+Enter allowed me to create a line break (soft return) without triggering paragraph spacing. This was very useful for keeping text tight within a single block.Currently, Shift+Enter adds the same vertical gap as a regular Enter. This makes it impossible to distinguish between a new line and a new paragraph, which disrupts the layout of my diagrams.Could you please check if this is a bug or a recent change in settings? I would like to have the "soft return" functionality back to avoid unwanted spacing between lines.

Hello, I need to export a lucidchart document I created for a meeting in a few hours. I have tried everything including different download formats (PNG, SVG, PDF, etc), restarted my network, copied the document to a new page, and even tried downloading from a private browser window but none worked. Kindly assist ASAP. Thanks.

Hi I signed back in to my account and I do not have my project anymore.  The name of the project is there but when opened, my project is not there

Hi All.  I purchased a one year subscription of LucidChart on the basis of getting rid of my Windows laptop that I have always used Microsoft Visio to design small projects around the house.  I found Viso to be so good that I could design to exact measurments in cutting wood e.g. 14.625” long by 3.5” wide etc.  I am finding that LucidChart doesnt have all those feature and wanted to know if anyone out there is using the software for projects like decks, house, or garage designs and how you managed to find work arounds with LucidCharts?For example using settings for:Measurements - able to set up to three decimal places - e.g. 118.123 inchesMeasurements - going beyond the limit of 125 inches - other than scalingUsing rectangular shapes and making them the size of lumber 2”x4”s, 2”x8”s etc. ? Thanks in advance. 

When following the instructions for connectivity, “Save Changes” is disabled so we are unable to establish connectivity.https://help.lucid.co/hc/en-us/articles/42578801807508-Integrate-Lucid-with-AI-tools-using-the-Lucid-MCP-server#for-admins-enable-or-disable-use-of-the-mcp-server-for-your-account  

I have an individual plan, and have been using LucidChart just fine. Today I was trying to export a document to PDF and suddenly the whole export function is grayed out for me; in fact, the only available options from the File tab for me are Save, Convert to template, Remove from starred, Show revision history, and Settings. What’s going on? Anybody have an idea?

Recently tried data linking Smartsheet and it resulted in “ghost” changes to the dates in the source document. Is there a secure way to do a one way link to make my Smartsheet data visible live in Lucid Chart but not editable / view only? 

I am recreating a building Floor plan to exact scale so am having to drag wall ends to get the correct size, but often the shape skews so it is not properly in line or at 90 degrees.  Is there any way to prevent this?

Dear friendsI can’t change color of shape when using this model of mental map. Can someone help me please?  

Colleagues, AI is a great tool, albeit, one that requires some “wrangling” to get it to do something accurate, precise, and what you want. The statement was posed in a recent manufacturing webinar in the context of AI in Manufacturing:           “Are you correctly answering the wrong question?”Well, are we?It is ‘fun’ to have Lucid AI create a flowchart or ERD - and can be useful to get started.However in more complex situations, AI as “augmented intelligence” can be an imperative driver to genuine productivity and value enhancement.“Augmented Intelligence” requires specialization, with deep capabilities.General (generative) AI seems to be very ‘creative’ but is a mile wide and an inch deep when it comes to specific or specialized capabilities. Prompt engineering can help. Fine tuning is better where it can be applied.The promise of ‘agentic AI’ is to some degree that specialization.My question for this forum and the LucidChart pr

When importing a Lucidchart diagram into Word using the add-in, the layout changes.  Some words overlap each other and are no longer contained within their respective shapes.  The diagram appears correctly in Lucidchart but not after being imported into Word.What causes this issue, and how can it be fixed?

Colleagues, I wish to generate a table (or extract text) of all the page names in a large LucidChart document. I have tried this via AI generated diagram, etc. with no luck. This seems like there should be some way to do this as basic functionality.Thanks

How do I display my data on my shapes? I have project details including stakeholders frequency of communication deliverables for the project etc. in a Google Sheet. I’ve imported it and want to use it in conjunction with the Communication Plan template but I don’t know how to get my own data on the shapes!

When I select group of smart containers under layout I use the “Group by” drop down to present the data in several new groupings. This is great, however, one of the fields I would like to group on is not showing up in the “Group By” drop down box, what am I missing?

We’ve been testing the new Process Accelerator functionality and some events are triggering immediate emails, ie when the Request Approval is sent.Other activities are triggering emails that take hours to be sent.example 1.  changing the process owner on a document in a repository (2 hours) example 2  comments on a published document (6 hours)Why are these being delayed? 

Is there a formula for the current date? At times I print floor maps and want the current date to show. I am accustomed to Visio, which is easy to do. Thanks. 

Hi i am unable to restore lucid back of 60MB size even ?

I am needing to put an Spanish accent on "n".  How do I do that on the documents online?

Notifications section now has 2 extra items covering the repo approval process.  The Teams notification has been enabled automatically, but I can’t enable either Lucid or Email for either of them.  

tried different browser types and devices, but the error keeps happening