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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5834 Topics
john.a.lopez
john.a.lopez
asked in Product Questions
use reference diagram

similar to a master-page, is it possible to REFERENCE another diagram into the current page … possibly more than 1 at a time. I attempted this with a master-page to no avail, beyond the first.The use-case:create a new page from a template that has a master-page with a border and title-block​​​​​​​ create a new page with an architecture framework that will be used that will be referenced by all architecture diagrams for consistency create a page, reference the titleblock master page for the border, etc. then reference the architecture framework page as background for teh new diagram draw the new diagrami attempted this by creating 2 master-page, and attempting to reference them both in the 3rd page. the latter replaced the former.in CAD we often reference other models (components) into the current (like an assembly) that maintains live referential image for any updates or changes in the models (components) and thus provides visual impact in the overall assembly. Similiar with PCB and el

1
Kelsey Gaag
5 months ago
Erika D
Erika D
asked in Product Questions
Google Classroom Share

Hello I'm trying to share a chart in google classroom.  I would like every student to have their own chart.  Do I share a link as a single user or multiple user access? Do I make it into a template and just share a multiple user link? Thank you Erika  

5
Vanessa C101
5 months ago
N
Nestor
asked in Product Questions
Print Lucidchart document to actual printer, not PDF

HiAs an old Visio user (VERY old!) I am impressed with LucidChart.  I have created a flowchart that is just as good as the ones I did many years ago with Visio. However I have an issue that I can’t solve from the Help files. When I click on “Print” there is no option to select my printer and it always prints to PDF, even though my system default printer is a real one.  Can I print directly, as is suggested in the help files?

5
Flavia D
5 months ago
P
Pmeier
asked in Product Questions
Lucidchart template for pneumatics

is there a Pneumatic template available ?

2
P
5 months ago
J
joacole
asked in Product Questions
Turning off Collaborative AI is a Premium Feature???

Am I correct in that turning off Collaborative AI until we are able to evaluate whether we want to opt in to it is a PREMIUM feature?

6
J
5 months ago
M
mdivit
asked in Product Questions
How to add lines to Lucidscale networking diagram

Can anyone advise how to get lines to appear in a networking diagram after ingesting AWS VPC information into Lucidscale? I’ve checked all boxes under the Lines tab but they don’t appear in the diagram. Thanks!

3
Kelsey Gaag
5 months ago
Z
Zabrell
asked in Product Questions
Unable to connect shapes with lines that are in different layers in Lucidchart diagram

Please help in solving the problem:It is very hard (and sometimes impossible) to connect with arrows separate blocks that are on top of a grouped layerI recorded a video to demonstrate (now in YouTube processing) 

5
Amelia W
5 months ago
Dave L
Dave L
asked in Product Questions
Confluence Data Center - macro loads, then stack traces

I just upgraded a Confluence Data Center instance from version 8.7.2 to 8.8.0, and now our Lucidchart macros are not rendering anymore. 😓Lucidcharts render for 1 second, then a stack trace occurs within the macro.I confirmed Confluence’s Lucidchart config is still pointing to our Lucidchart team.Anyone else encounter this? Anyone have suggestions, fixes, or workarounds?

8
Amelia W
5 months ago
L
LB Ben Johnston
asked in Product Questions
Presentations hide elements in presenter mode in Lucidspark

I have tried the presentation system a few times with LucidSpark boards and love it, however, I cannot get to the bottom of a recurring issue. Whenever I try to present, seemingly random elements will NOT show when the slide is in view. These elements will be visible during the ‘animation’ movement to the new slide but once the slide is fixed in view they will hide or become ‘faded’. Here’s a minimal example https://lucid.app/lucidspark/b74e6782-4809-4977-99c7-60b74695288a/edit?viewport_loc=-560%2C-359%2C2280%2C1681%2C0_0&invitationId=inv_23987d21-2cb9-46ff-b700-cbee2a2fc7fc Observe the slide is an extremely basic one, an image and two elements.  In presentation mode, the star element will be faded out.This happens for arbitrary elements in my experience and I cannot find a pattern to it. It seems to be more common when there are non-image elements near image ones or sometimes when the element overlaps another element. Additionally, sometimes it will work or different elements show

7
Amelia W
5 months ago
J
Joel
asked in Product Questions
Flow charts in Microsoft Teams

Hi everyone,Wondering how I can have flowcharts appear in MS Teams in a list as the flow chart only for staff to view? This would be for all staff flow charts.Each time I have tried shareable links I get the full Lucidchart page with all editing tools. I’d like it to be live so any changes made in Lucid will change in MS Teams also.Thanks team! 

2
J
5 months ago
B
Belén Bernales
asked in Product Questions
¿A que se refiere con que el plan gratis tiene hasta 60 objetos por documento?

Hola! Quería comenzar a utilizar esta herramienta pero no comprendo bien a que se refiere con “objetos”, que incluiría eso? Porque si se refiere a la cantidad de topics y subtopics que puedo hacer, entonces no es suficiente para el esquema que necesito hacer.

1
Amelia W
5 months ago
C
currently144
asked in Product Questions
Attempting to set text indentation, resets itself

I have been trying for the last hour to set the indentation on a single line of my Gantt chart  to 0px. When I then start typing, it resets itself to 24px, which is super annoying.

1
Kelsey Gaag
5 months ago
B
bram.moreinis
asked in Product Questions
Can't move shared Lucidchart document to Team Folder

I have edit and share on this (and many other) Wireframes students made:  And I have a Team Folder to move it to:  But when I choose Move: It says Zero Items Moved:  Help!

3
Phillip W
5 months ago
S
sciguy144
asked in Product Questions
Uploaded fonts in Lucidchart don't have bold and Italics options

I uploaded a font Avenir (with the proper extension). It displays in my flowchart but I do not have the options to bold or italicize the text.Please advise.

1
Phillip W
5 months ago
T
ThisGuy
asked in Product Questions
[BUG] Replace Shape Doesn't Work With The Predefined Process Shape

To reproduce:Create a diagram. Pick a shape. Try to replace the shape with the Predefined Process shape.

3
Flavia D
5 months ago
Shanna H
Shanna HLucid support team
published in Admin Questions
SCIM common error codes with troubleshooting stepsAdmin resource

SCIM common error codes with troubleshooting stepsThis post walks through most common error codes you may encounter while using SCIM. Refer to the appropriate method section below to locate the error code and receive troubleshooting instructions to help get the issue resolved. Refer to the SCIM Developer Doc for more information on how to leverage SCIM for your account management.Get: Get User 401 Unauthorized If the bearer token is invalid, regenerate the token.  404 Not Found If the user was not found, it's likely that they haven't been created yet, are associated with a different account, or they're registered under a free user profile not linked to your account. Create or invite the user to your account.  Get: Get All Users 401 Unauthorized If the bearer token is invalid, regenerate the token.  Post: Create User 401 Unauthorized If the bearer token is invalid, regenerate the token.  409 Conflict If username or emai

2340
Shanna H
5 months ago
M
MarkJ
asked in Product Questions
How to Export Lucid Chart in Native File Format

Is there any way to export Lucid charts (swim lanes) in native Lucid format so I can supply copies to my client and they can update the chart in future if required. The client doesn’t currently use Lucid and may not need to update the charts, but I need to give them copies that they can import and update if necessary. Thanks in advance for any assistance.

1
Kelsey Gaag
5 months ago
L
LinAssurant
asked in Admin Questions
Corporate License

I have a corporate license, but when I try to create a document, Lucid says I need a license.

4
L
5 months ago
Gerardo R
Gerardo R
asked in Product Questions
How can I wrap text within a shape so it doesn't overflow the shape borders?

How can I wrap text within a shape?

7
Addie
Lucid Legend Level 1
5 months ago
M
mb123456
asked in Product Questions
Lucidchart adding an icon by default to all shapes - how do I turn it off?

A detailed description of the problem and how it differs from the expected functionality:Whenever I add a shape or text or even paste in an image, a blue icon is being added to the top right of the shape by default. I have to go into icon sets and remove icon for every single shape I add currently. Any troubleshooting steps you have already taken:Searched through all settings, can’t see anywhere where this could have got set as a default. I have tried closing and reopening, A screenshot of the issue and any error messages you see:If this happens in one document or all of them:This only seems to happen in one particular document at the moment If it happens in a copy of this document:Not tried If this happens in existing documents, new documents, or both:Not tried new documents If any of your collaborators working on this document experience this problem:Unaware If the problem is document specific, a support PIN for the document so that our team can take a closer look:vw5qfyqYUVRn

4
M
5 months ago
K
katwesty
asked in Product Questions
No flow available from BMPN 2.0 event shapes

When I add an event shape, it does not allow me to quickly add a flow line to another shape like it does with activity shapes. I have to create a line and then copy it and move it to position. Is there a fix for this?

8
Phillip W
5 months ago
Elan W
Elan W
asked in Product Questions
Meraki VSS Stencil Import

I have imported into LucidCharts the Cisco Meraki vss stencil from here: https://meraki.cisco.com/product-collateral/cisco-meraki-visio-stencils/ However after the import every shape is just a blank background instead of the actual shape. Has anyone else been able to import the Meraki shapes?

13
Micah
5 months ago
A
Alex1
asked in Billing
What happens to my personal Lucid account when I join my company's account?

I received a request to join a group to review document, after I joined the group my prorated account balance was transferred to the user account that sent the request. The user also became the admin to my account and my account changed to unpaid account. How can this issues be resolve.

1
Amelia W
5 months ago
Naomi C
Naomi C
asked in Product Questions
Unexpected icon on all shapes in Lucidchart diagram

  Why do I have these warning icons and how do I get rid of them? Is this related to the account? Ihave just being charged for a month of a paid account.

4
Kelsey Gaag
5 months ago
A
afitzgerald
asked in Admin Questions
What roles is required to create/manage "Groups (Sharing)"?

Our organization just started using Lucid on the enterprise plan, and it appears that Groups has been split into “Organizational groups” and “Groups (Sharing)”.We want to create groups to easily share documents with, and which leads me to believe that “Group (Sharing)” is what we want to go with.What role is required to manage “Groups (Sharing)”?Is there a way to set up a group owner/manager like there appears to be for “Organiznational groups”?Is there any SCIM support for sharing groups?Any other general guidance on creating/managing “Groups (Sharing)”?

3
Flavia D
5 months ago
Lucid Software Inc. Supplemental Community Terms