Skip to main content

Learning Campus

+ Create a topic

Home
Community
Peer Support

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5996 Topics

Recently active

Most replies Most views Newest first

asked in Product Questions

Search for Custom Data in Shapes

Hi all I'm making a flow chart to map out user journeys in our product. The nodes of the flow chart are screenshots of our UI and I am using the custom data fields to track our logging events for those UI elements.  If I have a shape with custom data event_name=screen_1 and another shape with custom data event_name=screen_2 for example is it possible to search for "screen_1" and highlight the shape with that custom data?

asked in Product Questions

Formula - countif using custom data in Lucidchart

I have page data formulas and shapes with custom dataI am struggling to create another formula with 2 COUNTIF formulas Ie: count when have both dataie: Countif=COUNTIF(DESCENDANTSTHIS."System"='Online')AND=COUNTIF(DESCENDANTSTHIS."Process"='Hotel ') or Countif=countif(descendants(page) x => and(shapetype(x) = 'ProcessBlock' lower(fillcolor(x)) = '#fc9432ff'))AND=COUNTIF(DESCENDANTSTHIS."Process"='Hotel ')Thanks

asked in Product Questions

Exporting custom data from Lucidchart

I have entered a large amount of descriptive information using the "Custom Data" feature for various entities in my Lucidchart model. I would like the ability to export that outside of Lucidchart and share either as a PDF or Excel or CSV. I am unable to get this data out. The only item that gets published is the diagram. This seems like a serious gap. Anyway around this? Will be very time consuming to manually cut/paste all this outside of the diagram one by one (as I have read in some forums).

asked in Product Questions

Count Objects in Org Chart using custom data field in Lucidchart

I have a custom field in a my Org Chart which I use to track whether a position is open or not (Open = Y). I'd like to add a field which looks at downstream objects and counts the occurrences of "Open = Y". This is similar to the built in "Head Count" field which is available on org charts out of the box but unfortunately I cannot see how that number is referenced in the chart please help.

asked in Product Questions

How can you make your visual workflow interactive triggered by data like a dashboard?

Hello I'm a Process Architect and I develop Workflow Documentation for small to medium size organizations.  Many of my clients use what I develop to set up or optimize their project management software like Asana and many others however they ask how they can use the workflow as a dashboard.  Basically as they move the project through the stages in Asana how can that information than feed the workflow to show a status of all of the projects visually across the workflow?  Any ideas?

asked in Admin Questions

Lost access to all My Documents after company revoked my license

Hi there, my organization revoked my license after expiration. Now I can’t see My previously created documents. Can you please resolve an issue?

asked in Product Questions

I signed up with my school email. Currently, my account says EDU free, and I am limited to three documents on Lucidcharts. This page says EDU premium has unlimited document creation. My question is, how can I get EDU premium applied to my account?

asked in Product Questions

Resources for new users to Lucid

I am building out a recommendation for the use of Lucid, what is the best way to begin training for lucid? Using the product the same as Visio

asked in Product Questions

Right-click and drag to pan!

Not an issue but a solution I stumbled upon. I've been trying to find help on panning the canvas. Couldn't find it in the Help or the Community. Happened to see a tip in LucidChart. Right-click the canvas to turn the cursor into a hand and drag to pan - no more finding and clicking the scroll bars! Please cover this feature in your support docs. Thanks!

asked in Product Questions

Getting started with space planning/floor plans

Hi Folks - I've seen LucidChart used in the past to do space planning stuff and I'd like to try this.  I've seen the article online talking about how to select a floorplan template and adjust the scale et al but I'm still a bit stuck. Can anyone recommend a video and/or are there any training documents for using LucidChart to do space planning? As an example I need to build a 240' x 240' building and then place interior walls.  To be frank I'm not sure where to even start.   Thank you

asked in Product Questions

print and export functionality not available

Print and export options are not available for me (grey marked in list). Problem might be might be related to "offline" status. So how can I change to “online”; my internet connection is okay. If rootcause of not being able to print is not related to offline status, please suggest otherwise.

asked in Product Questions

Floor Plan- Trouble selecting a whole room

I am new to Lucid Charts. I am using floor plan. I dragged a room onto the canvas. I want to expand it to the right, but I cannot seem to select by clicking on it with my mouse. If I click in the center of the room nothing is selected. If I click on a wall, it only selects the wall. I assume I am misunderstanding something. Can you help? Thanks!

asked in Product Questions

Synced dependency lines

We use lucidchart as a frontend for an internal project roadmap tool. We are able to sync project tasks from a spreadsheet to custom lucidchart blocks but we still have to copy over dependencies manually. It would be very helpful to be able to sync lines between blocks. For example we have a "prerequisites" column in our spreadsheet. I would love to be able to assign the prerequisite to one of the connector handles on a task block and have lucidchart find another task corresponding to the prerequisite and draw a connection.

asked in Product Questions

Can you create an action based on linked data? In a Smart Container document?

I have a spreadsheet which is driving a Smart Container document.  One of columns in the spreadsheet is a URL.   I would like to set an action on all of the objects in the Smart Container to go to the URL for that object. 1) Is it possible to base a link action on a data field at all? 2) is it possible to create a link action for all objects in a Smart Container document? This would be very powerful indeed if it were possible. Keith

asked in Product Questions

How to unapply data visualization rules to parts of a grouped shape?

I created a custom shape to display data for continual reporting. We have a progress bar so the status of the snap shot but it's being applied to each shape in the grouped shape. How can I get the rule to only apply to the parent shape of the group and not each individual shape within the group?

asked in Product Questions

Count Number of Data Meeting Criteria in Shapes

Hello I have some shapes linked to data and would like to be able to count how many of those shapes have any partiular piece of data. The shapes are linked to staff data so I would like to be able to have a formula to automatically count the number of staff with a particular skill set staff based in a particular location. etc etc Thanks  

asked in Product Questions

Hotspot to toggle conditional formatting in Lucid

Hi I have data linked custom shapes (grouped) and have used conditional formatting to apply different background colours based on the data linking. Is there a way to use a hotspot to toggle conditional formatting? As the shapes are grouped to allow custom icons to be activated/deactivated I am unable to use layers.

asked in Product Questions

in the past we were able to import information into lucidcharts from google sheets using the org charts to document programming code for future reference with the recent changes to org charts our method no longer works. data linking doesn't seem to work for us either as we are now using custom shapes we need a way to take information from a spreadsheet (1) like the one pictured and using the custom shapes we've created (2) to document some coding for a very important project see example (3). the new Org charting doesn't work for what we are doing and the only way we've found so far is to copy text from the spreadsheet into the text fields of the related boxes i.e. Argument Name. this very time-consuming. and are wondering if there is an easier way. We've also tried data linking but that doesn't work well for us either (1)(2)(3)  

asked in Product Questions

Live Data Copying between Tables in Different Pages

I've searched around to see if I could find something in your forums or documentation on this but couldn't find anything. What I'm hoping to do is to have data from one cell in a table on one of the pages in my document automatically copy to another cell in a table in a different page of the same document. I'm not sure if this is a feature already and I just can't find it or if this is something that would have to be added. To give an example this would be similar to the ability in Excel to write in a cell "=C4." Say I wrote that in cell A2. Then when I make a change to A2 C4 would show the same data. Is something like this possible within just Lucidchart without doing any Data Linking to some outside source?

asked in Product Questions

Cannot add new rows to data linked table

I'm starting with the Gantt Chart with Progress Bar template and I've cloned the sample Google sheet and replaced the data with it. I see my changes to the existing rows/columns show up in Lucidchart when I click refresh. However the problem that is preventing me from doing anything useful is that I am unable to link additional cells/rows to data in the spreadsheet. I can copy a cell to an empty row but that seems to give me two cells in my diagram which are inextricably linked to the same cells on the Google sheet. I cannot figure out how to make the individual rows in the table each reference the corresponding row in the Google sheet. At this point it seems my diagram is irreparably broken in that multiple cells in it all reference the same row/cell in the Google sheet and I cannot find any way link more cells. I can find no way to add more rows to the Selected Shape Data panel which seems to control the table in the diagram. As is this data linking feature is completely unusable to

asked in Product Questions

Link data to shape and create clickable image map

Can I have data like www.google.com that populates a shape and is clickable by viewers?

asked in Product Questions

Select - Shapes with the same Data

As a power user using the Data for my diagramsI want to select objects with the same DataSo that I can easily update them For example I have changed my mind and need to select all objects which have a Data field with a particular value (for example Field: owner Value: me). I cannot do that in any other way than manually selecting all the objects on the page and inspecting their Data and updating those that are relevant. This is extremely inefficient and tedious. I would hugely benefit from having an option to select all objects with the same Data. On a secondary note I would also benefit from having an option to replace/rename all Data fields/values with different field names and/or values. It seems that once any Data is set it's really difficult to change it on scale which makes Data less useful.

asked in Product Questions

Count Occurences of Shape Data

I’m trying to create a badge that shows the number of times the shape’s text occurs throughout the page. The shape text is coming from column A of a linked data set. This is what I’m trying to use: =COUNTIF(CHILDREN(PAGE)."A",THIS."A") But it just returns a 0. If I type out the shape’s text long-hand like this I get the count I want: =COUNTIF(CHILDREN(PAGE)."A",THIS="Exact text of column A") How can I get it to count for me without typing long-hand values for every shape?

Larry Kemmerling

asked in Product Questions

Conditional Formatting of imported data to static array of shapes?

Here is what I would like to be able to do:On a page have a static array of shapes (rectangles) that would depict a feature set Import a spreadsheet with the feature set name in one column and another column indicating it’s present. Use conditional formatting to cause the feature name to appear as text within the shape IF the corresponding column indicates the feature is present. If it’s not the corresponding shape should have no text in it.I have been able to get a page with boxes containing the text. What I can’t see how to do is:Map existing boxes to the data set Only place the text from column one in a given shape based on the contents of column 2Is this possible or am I exceeding the feature set?

asked in Product Questions

Multiple data links in one shape not working

HiI'm using data linking with Google sheets. I'm trying to get multiple fields into a single shape but this isn't working. I add one cell to the shape and that works fine the data shows up in the shape. But then when I drag another cell onto it it just replaces the first one. According to your documentation I should get a prompt asking me if I want to replace the existing data field or keep both. But I never get that prompt the data just automatically replaces the other data. I'd like to have both data fields underneath each other. How can I do this?

1
...
39
40
41
42
43
44
45
...
240

Page 42 / 240

Have a billing question about a charge, invoice, or subscription? Find help here.

Powered by Gainsight

Lucid Software Inc. Supplemental Community Terms

Create an account in the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.

Login with SSO

Log in with Lucid

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.

Login with SSO

Log in with Lucid

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Get Started

Contact Sales
Get Support

Products

Lucidspark
Lucidchart
Lucidscale

Solutions

Digital transformation
Cloud migration
New product development
View more

Resources

Customers
Partners
Affiliates
Developers
Security
Help center
Community
Learning Campus

Company

About Us
Mission
Leadership
Newsroom
Careers

Privacy Legal Cookie privacy choices Cookie policy

© 2024 Lucid Software Inc.