I can;’t get this feature to work.  I can see the crop symbols but as soon I click on it it exits the feature.  I have tried new projects, new images just about everything. Does this require a upgrade to get to work? I am on a paid version.

Hi ​@travisg, I’m sorry that you’re experiencing trouble cropping your images. I’m happy to help! After you double-click on the image and the crop symbols appear, does one single click + dragging the crop icon still exit the feature? Would you mind confirming whether the issue persists in all your documents, or just the one? 

First, I would recommend these troubleshooting steps:

1. What browser are you using? Lucid is optimized for Google Chrome, so for best performance, I’d recommend using Chrome. 
2. Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
3. Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

If the issue persists after the above troubleshooting, would you mind sending me the following?

• A screen recording of the issue you are experiencing 
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).