Skip to main content
hamburger menu
+ Create a topic

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6495 Topics
W
wgf
asked in Product Questions
Line breaks in Org chart

Why are my org charts doing this? Using the stock object as an example.Before: After: All I’m doing is clicking on one of the boxes and it’s sending the reporting line to some imaginary box in the top of the window. For my actual org charts it’s doing this for every box I click.

589
Kelsey Gaag
A
ashleyturner
asked in Product Questions
Exports to VSDX and VDS not preserving connection points

After importing a document from LucidChart (in either VSXD or VDX format) into Visio, the connection points of lines to shapes are not preserved. The lines appear visually, but are not actually connected to any shapes. Has anyone else experienced this? Are there settings in Lucid or Visio that I should be selecting in order to avoid the loss?

184
Leianne C
Richard F101
Richard F101
asked in Product Questions
Switch pointer on Callout shapes

I found the callout shape but the arrow does not move around the rectangle to allow it to point in any direction.  It only points up. Is there another shape that works like the one in PowerPoint which allows the arrow to point in any direction?

66014
Kelsey Gaag
J
Julia Fonseca
asked in Product Questions
Carregar foto no organograma atraves do one drive

Preciso carregar fotos no organograma atraves do compartilhamento do da foto via onedrive. Compartilho a foto e copio o link, ao inserir o link no Lucid a foto não carrega. é possível atualizar dessa maneira?

62
Kelsey Gaag
N
nathanu
asked in Admin Questions
Embedding Lucidchart in Conflunece - "account not linked"

It appears to be random when we receive the error message below.  The document in question comes from a team folder in Lucid; other documents from this same folder have no issues when trying to embed the diagram in Confluence Cloud.  

275
Zuzia S
B
beth_edwards
asked in Product Questions
Un-mapping Bug

Today there seems to be a glitch when selecting an employee card on my org chart it then un maps them in the graph. Not trying to move it simply select it; I tried undo but it didn't consider it as a move to undo and it also wouldn't let me reconnect the card. Only solution to fix it has been to refresh the page. This is occurring across all projects not just the one. Potentially if an update has been done or just a very very annoying bug. @Lucid Team please can you resolve this issue? 

111
I
Nick B101
Nick B101
asked in Admin Questions
Search for the owner of a Lucid document with the document URL as an Admin

Hi All so a user wants access to a lucid chart document of which they have given us an address for which is rather long. We have no idea who the owner is, how does one search for who the owner of the document is with the document address in the admin portal? i.e the adress is like the below:- thanks

181
Ambar D
Y
yianni
asked in Product Questions
Add custom connection points for lines to shapes

hi is it possible to add extra connection points to shaped i imported? it seems like lucidchart wants the line to connect outside the shape which makes the diagrams look ugly , instead of line connecting directly to shape i know in visio if. i hold ALT button it lets me move the line anywhere kinda like “floating” and it doesnt stick. is there something similar in lucidchart for MAC

5097
B
Joe M101
Joe M101
asked in Product Questions
Lock shape height in Lucidchart

I am looking for a more granular "locking" capability for a basic rectangular shape (or shapes in general).  Visio provided access to shape "details".  The master shape could be configured this way and individual instances of the shape could be reconfigured using nifty lock settings (lock position lock height lock width lock aspect ratio etc.).  This was quite useful when building out IDEF models where I needed to maintain a consistent height for the function (or activity) blocks but needed flexibility to stretch the width of the rectangle to accommodate a longer function name.  The picture below illustrates the problem... A series of rectangular shapes are plopped down and I start renaming them.  As I expand the function name text (in the red shape) you see the shape height automatically increasing and everything starts to blow up... the control arrows (top) mechanisms (bottom) as well as the function number which is group with the larger rectangular shape.&nb

1424
Leianne C
T
tdunn
asked in Product Questions
How to delete the "i" info bubble on shapes in Lucidchart

I am working on an org chart created by someone else.  Some of my employees have this”i” icon on their icon.  Most do not.  Any idea what it is and how I would go about deleting it?

132
Leianne C
K
kkam99504
asked in Product Questions
Pages are not aligned or consistently sized in Lucid's presentation mode

In the “way-back” machine I used LucidChart for wireframing software application user interfaces.  Hitting “Present” opened all pages centered on the display and made for a wonderful walkthrough with users. I am again using LucidChart for wireframing but finding that my pages jump all over the display and are sometimes different sizes. I have tries using slides but so far I’m not making much progress. How can I get back to the smooth presentations of yore?  

245
Leianne C
J
jday
asked in Admin Questions
Create a filter to show untagged resources in Lucidscale

Does anyone know of a way to create a filter that shows all resources without any tags?

426
Leianne C
D
dzraick1
asked in Product Questions
How to set a default text size for mind maps in Lucidchart

The default font size for the mind map = 8pt.How exactly do I set a default text size? Is there an instruction video or doc that you can share?This question was raised in community a year ago, but the answer was vague and not helpful.Please help.

101
M
A
agarg
asked in Product Questions
Sizing issues when downloading Lucid documents to PDF format

Can someone confirmed what is ht best way to download the drawings in PDf format? As when i export > pdf > Full Canvas mode. All my work pages are of different sizes and our client having issue zoom in and out. Can we set the same scaling for all pages? 

263
Zuzia S
G
gustavo.suarez
asked in Product Questions
Bulk Image Upload not working on macOS v15.3.1 (Sequoia)

Hello LucidChart Wizards,I'm having trouble uploading images to an org chart in Lucidchart on macOS v15.3.1. Here's what's happening:Using Chrome, Edge, and Safari. Created a new org chart from an .xlsx file. Import is successful. Trying to upload 27 images (each around 41kb) via Org Chart pane > Shape Style > Upload Photos. Images won't upload. This issue started recently and doesn't happen on Windows 11.Any ideas on how to fix this? Thank you!

447
Micah
C
Chris P
asked in Product Questions
Convert sticky notes to flowchart

I am relatively new to LucidSpark and Chart and have a question about converting a group of sticky notes that make up a process flow into an actual flowchart. I have tried to use the collaborative AI, but cannot get it to work. Is there anyway to do this currently?

211
Zuzia S
Matthieu N
Matthieu N
asked in Admin Questions
Issue with SVG Import

When i drag and drop SVG to Lucid it’s OKAY, but sometimes when i import it to library directly from shape menu the result is not the same.  How it possible and how to fix it ?

101
Leianne C
Help D
Help D
asked in Product Questions
Vertically align text in a shape

I would like to vertically align text in the middle of the rectangle, where the outline is as close to the text as possible. Thank you.  

196
Kelsey Gaag
Z
zimmek1
asked in Product Questions
I cannot format the page size

I am working in Lucidchart, and the formatting of the page size has changed.  I have not been able to fix it.  There is a master page applied (pink graphics) with text inside.  This should fill an entire letter-sized page, instead it is half.   

121
M
R
rowan.smith
asked in Product Questions
How to add a line from grouped shapes

Hello,I wanted the shape that I reference below but I wanted to:have line/arrow connection points be able to use data to manipulate the text.Creating a group; which is a circle on top of a rectangle gives me the ability to manipulate the text via the data feature. But groups don’t have line connection pointsDownloading the shape as an SVG allow me to have connection points but it doesn’t allow me to use data for the textIs there a solution that gives me both features?

405
Kelsey Gaag
A
A.Ihmels
asked in Product Questions
Mermaid-Code zu groß

Hallo, aktuell arbeite ich an einem größeren Mermaidcode.Je mehr Zeilen ich einfüge, desto unschärfer wird mein Bild. Bedeutet, ich kann nicht mehr zoomen, da ich dann nichts mehr lesen kann.Genutzt wird ein Team-Account. Gibt es dort etwas, was ich machen kann?   

101
Kelsey Gaag
zshubaily
zshubaily
asked in Product Questions
Change AI generated diagram orientation

Hello, Where can I adjust the orientation of the flow chart that was generated from AI ? Its currently orientated horizontally. I want it to be orientated vertically (starting up and finishing down) so I can see the changes i want to make in an easier fashion.. The button to do this was previously on the right side pane panel. I can’t find it now. Thanks

131
Kelsey Gaag
I
its sy
asked in Product Questions
Can I edit an org chart with a free Lucidchart account?

if i stop paying the premium can i still edit the org chart on lucidchart?

162
Ambar D
I
its sy
asked in Product Questions
Org chart lines are different colors and weird formats in Lucidchart

from far looks like that:see the differences in the colours of the lines? when its near:weird isnt it? lucid chart does seem to have quite a lot of limitations even though im using the paid version 

599
Ambar D
D
Dsarnowski
asked in Product Questions
I cannot get the advanced table menu to show

I have added the table shapes to my LucidChart. I can insert the default 3x3 table and can add text to that table. However, I cannot get the advanced table menu to appear to allow for adding a column or row, etc.Right clicking on the table only exposes the general context menu. What am I missing? 

61
M
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.