Peer support

Hello,I am a Confluence admin.We are using Confluence Data Center 10.1.2 with Lucidchart plugin 2.2.3 (free plan).We are having trouble with adding new diagrams on Confluence pages with Lucidchart macro. However our other diagrams are ok on other pages, still visible. When trying to add a new diagram, afer selecting the diagram, we have a loading page and then an error 504. Here are the screenshots :I tried uninstall and reinstall, but the problem continues.Thank you for your help !

I am using Google Slides with the Lucid plug-in and yesterday I updated the charts in Lucid and then went to update the images in Google Slides.All of the images resized and many lost the images of the staff members from the cards. Some charts just lost everything except the Key.Everything was working fine a couple of weeks ago and I am stuck as to why it is now broken.I have tried clearing the cache and cookies on the browser and restarting the mac. Nothing seems to work.The staff images are all fine in Lucid, although when I go to import the images using the plug-in the previews shown are broken and are what import into slides. I have attached 2 images to show the staff members in Lucid (3 show) and then what I get in Google Slides (only 1 shows).Has anyone else suffered with this issue and do you have a fix? 

How do I color one tile at a time in a flowchart?

Hi there, My lucid chart is condensed all of a sudden. There was a whole flow in there, but now boxes are layered on another and the whole chart is hard to read. I can’t access version history to fix it. Please send help :)

Being a business architect of FM service industry, need to create SOP for fleet management without software use, one manpower booking GRN & invoices ((approver will be HR) and preparing dashboard summary for executive management (PMO, OM, GM) - 84 vehicles of different types.

I would like to use different templates in different tabs of the same Lucidchart document. How do I do that? Thank you

Hi I can see my project on Main page , However , After open project is empty. I have tried to logout and login., 

Looking for a way to auto-number the steps in your flowchart? Check out this post on how you can utilize conditional formatting and formulas to accomplish this!  Please use the steps below to accomplish this on your diagram.1. Add shape data "Start" to a start node with the value 0. This allows shapes connected to it to know it's part of the flow chart (as opposed to the note).2. Add data "Distance" to all of the shapes with the formula =count(upstreamdeep) + upstreamdeep.Start. This will be defined with the distance from start or error (if the shape is not in the flow chart).3. Add page data "Numbering" with the formula=grou

I have quarters set up on my timeline but it’s automatically setting April - June as Q2 for example (using the calendar year) whereas I’d like April - June to be Q4 as I work to a financial year of July - June, is this possible?Thanks

Hello there. I’m having intermittent (mostly failing) MCP connection issues across a broad number of AI clients (MCP Inspector, Claude) as well as on our MCP security gateway (barndoor.ai). I tracked it down to OAuth flow taking too long. Metadata discover (fast) Dynamic client registration (1.5s) Auth - granting permission (15.5s+) Token request/exchange (12.5s+)Those last two steps are likely causing the timeouts we’re seeing on AI clients as well as on the gateway.

Have you ever felt like your flowchart was getting a bit unruly due to its size or complexity? Try using Lucidchart’s Layers feature to scale down a complex flowchart into more comprehensible bite sizes.   👷 Build a main layer There are an unlimited amount of ways you can organize your flowchart using this technique. In this example I’m going to make one main layer that will act as the starting point for my flowchart. To do this: Click the Layers icon in the bottom-right corner of the workspace. Click the plus sign icon to add a new layer. Title your layer. I chose to call mine “Main Layer”. Drag flowchart shapes onto the layer.   Within the Layers menu you have the a

This new Contextual Panel flyout panel feature opens on me constantly, and is extremely frustrating.My diagrams make extensive use of the AWS objects from the Standard Library.  Every time I select an object that Contextual Panel will fly out from the right edge, regardless of how many times I close it.  There is no view menu option to disable this thing.  I do NOT need to edit the data properties of these objects every time I select one.   When working on a smaller screen, it is especially annoying.To reproduce, create a new diagram and drop any of those AWS objects from the Standard Library.  It’s likely triggered by others as well.Please provide a method to disable this panel display.  Most straightforward approach is to make it an optional toggle like the Layers panel.Thanks!

I’ve always had the option to export or a print a LucidChart document.  Today, both options are unavailable / greyed out.  

I initially paid for the subscription when I reached the maximum number of shapes available for a free account. What happens to this diagrams if I cancel my subscription? I understand I will not be able to add more shapes but will I be able to access the diagram or will it be deleted? Thank you!

Course instructors at our university have reported student access issues when using Lucid during live class sessions. Students who are logged into Canvas encounter access permission problems and are prompted to request edit access in these scenarios: Clicking "Open in a new tab" on a Lucid board embedded in a Canvas page prepared by the instructor Clicking a breakout board link prepared within the main Lucid board by the instructor Please advise on how to resolve this issue. It is not feasible for instructors to manually grant access to large numbers of students individually during live sessions.

Regardless of the group management experience you are currently on, you will soon be moved from Groups (Sharing) to teams. Refer to the following resources depending on where you’re starting from:Legacy group management experience Organizational group management experience  Lucid accounts are moving on a cohort basis. You will receive an email specifying your scheduled move date; no action is required on your end, as the transition will happen automatically on that day. 

I have personal and client accounts. I log out, but when I try to log back in by selecting “Log in with Google,” it goes straight to the previously used account without letting me select.Query string is clean. Also tried starting from the lucid.app root. Even more odd, I just deleted all cookies with lucid in the name, and it still did it!Be nice to have this fixed so I don’t keep having to use Incognito. Chrome on Windows 11.

I am new to Lucid, I want to know if we can able to navigate Lucid canvas without scroll bars but by grabbing is (usually in other application a mini hand that let you do it) can be done? Hope my question makes sense

Hi Lucid Support Team,I’m experiencing an issue opening one of my Lucid Chart documents and would appreciate assistance.Issue details:I worked on a document titled “Procesy warsztatowe” last week, but now it won’t open. After the loading screen, I receive the message:“There was an error loading your document.”Another document named “Flowchart” loads without any problem.At the same time: The “New” button is disabled. I get a notification stating I don’t have an internet connection. However, the main dashboard cards load corre

Confluence connector for lucid app is broken All embedded diagrams hang with “App is not responding. Wait or cancel?” Editing the macro settings returns : Problem is typically resolved temporarily by uninstalling and re-installing the marketplace app but it only works for a few hours which is obviously untenable. I am admin on both Confluence and LucidChart

hi there! i added tags on my board, and question:how i can search my tags by name quickly?i added screen, i tried to find tag #work but it can’t show me my tags.. 

Hi, I have a personal account with the email/google sign in of my current work. I’m leaving this company, so I would not be able to have access to google SSO of this email. Will I still have access to this Lucid Chart account (Lucid subscription is until December 2026 ...)? If not how can I get a refund?

I recall using Miro at a previous employer or Mural and being able to import sticky notes from whiteboards from planning sessions. Is this possible in lucidspark or chart? I keep searching and can’t seem to locate anything, so I’m assuming no, but wanted to double check before manually doing it

Hi Team,I left my org in October 2025, and rejoined yesterday, no change to email address or login via SSO, however I don’t have access to the diagrams I created previously, how can those be restored (my IT team doesn’t know the answer)?CheersDavid

Hello,I’m using an organizational chart template. I tried to make manual adjustments, but I cannot. I need to insert one person reporting to two people in an org chart. I need Lucia and Jules to report to the Brand Manager and Brand Coordinator.Can you please help me?