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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5836 Topics
F
foudali99menara.ma
asked in Product Questions
Problème ouverture de page

Bonjour, Je n’arrive pas à ouvrir les pages d’ordinogramme qui sont dans mes documentsLa page s’ouvre mais reste blanche sans aucun ordinogramme

1
Kelsey Gaag
4 months ago
I
iDoc
asked in Product Questions
BUG: Left upper positioning of content in a text field switches back to centered when entering a dot list

BUG: Left upper positioning of content in a textfiled switches back to centered when entering a dot list

3
Shantel Gillette
4 months ago
Felipe F
Felipe F
asked in Product Questions
How can I hide note icons?

Notes are great but the icons become very obtrusive when one scales out. See example below:How can I make those note icons disappear?

5
Phillip W
4 months ago
renekreijveld
renekreijveld
asked in Product Questions
No, or very slow replies van REST API

Sorrt, posted my Topic in the wrong channel. Here is my question in the right channel: 

0
renekreijveld
4 months ago
A
Andrii Prokhorov
asked in Product Questions
SVG scaling

Hello!I’m importing an SVG icon from Azure pack and when upscaling it does react more like a bitmap, not a vector image. I’ve tried multiple different browsers, but result is the same. Is this fixable? 

9
Micah
4 months ago
K
KHchart
asked in Product Questions
Group Objects to Employee

I am trying to group a text box object to an employee box in my org chart (see image below).  I created separate text boxes for the “start” and “end” dates of the sample employee and would like to group them to the employee box so that they follow it around when I rearrange the org chart. Is this possible? 

5
Amelia W
4 months ago
john.a.lopez
john.a.lopez
asked in Product Questions
Add data to multiple shapes in a group

I have a complex shape that has icons and varied text. Initially made from primitives it will have several text boxes etc. One the shape image is created it will be grouped. Once grouped a data source will be applied that will have properties that will populate each of the text entities and update a property on the icons that will then be colorized by a rule. Please advise how to proceed. Thank you

12
jimmy
4 months ago
D
Douglas MJR
asked in Product Questions
Transition from visio to Lucid

We are transitioning to Lucid from Visio. what is the best way to begin training on Lucid?

2
D
4 months ago
Jill W
Jill W
asked in Product Questions
Timeline Integration with SmartSheet

I've set up the integration with SmartSheet but I would like the cards in the timeline tool and to use the timeline feature to update the dates of the cards.  Is this possible?  Is this possible with Jira Roadmaps?

7
Amelia W
4 months ago
Mike F101
Mike F101
asked in Product Questions
Conditional formatting with option for user input

Hello I have imported a data sheet into my diagram consisting of a list of countries which are coded "red" "amber" or "green" on a range of different variables (e.g. poverty education etc.). I have a shape (process box) in my diagram for each of these variables. I would like the user of a published version of the diagram to be able to select a country. When they do this I would like the variable boxes to update to show the correct colour coding (or get a coloured icon don't mind which) for that variable for the selected country.  I understand it is not possible to use a user input like a dropdown country list to achieve this. However is there a hack I can use to allow users to select a country somehow then reference that value to determine variable box colour/icon? Something with layers perhaps? In summary I need: Users selects a country Variable box checks their country selection Variable box updates to reflect the variable value associated with that country Thanks for any advi

5
Micah
4 months ago
Andrew B103
Andrew B103
asked in Product Questions
Summing Employee Salaries in Org Chart in Lucidchart

I have an org chart with a field for salary. I'd like to write a formula that sums the salaries of subordinates under each manager. To do this I attempted making a custom data field "Salary" in each employee's shape and a custom field "Department Salary" in the manager's shape. In "Department Salary" this is the formula that I tried:=SUM(DESCENDANTS(@"Salary")) Seems logical right? But I get the result of 0. Why is this happening? Thanks in advance for any help!

7
Micah
4 months ago
Jonathon P
Jonathon P
asked in Product Questions
Isolate unique array elements

In Lucidchart there are a group of 5 shapes with the Custom Data properties "Type" and "Vol". A readout shape is analyzing the siblings. .siblings.Type = [A B B A] .siblings.Vol = [30 65 45 10] I would like to: List the unique Types Sum the Vol for each Type The summation can be performed using the Map Filter and Sum functions. For example the hardcoded summation for Type "A" is "All A" = [30 10] = (Map("A"x=>filter(siblingsthis."Type"=x))."Vol" 40 = sum(@."All A") What I am missing is the ability to generate the unique array of Type to replace the hardcoded ["A""B"] with an expression. "Sorted Vol" = [[3010][6545]] = Map(["A" "B"] x=>filter(siblingsthis."Type"=x))."Vol" [40110] = map(@"Sorted Vol"x=>sum(x)) Has anyone created a formula to do this?

4
Micah
4 months ago
William J
William J
asked in Product Questions
Reference Properties in One Object and Display On Another Object

I read through almost all Formulas documentation and still cannot find an example for what I'm trying to do.  To make it as simple as possible here is an example.   I have 2 TextBoxes on a page.   Textbox1 and Textbox2 I want to make Textbox2 show a property value (name id text value anything) from Textbox1.   If I change Textbox1 text to "changed twice" I want to see that value/text in Textbox2.   What formula would allow me to see properties in Textbox1?  Everything I have tried has resulted in #ERROR! Thanks

5
Micah
4 months ago
Monica C
Monica C
asked in Product Questions
Dynamic Shapes w/ Smart Containers in Lucidchart

I have a smart container with over 300 items and growing for tracking of a project. I would like to use the dynamic shapes with a formula as the value to display the percentages complete for different categories. I am unsuccessful at attempts to get a reference for the contents in the container itself or the shapes inside them to access their property values. I am able to use conditional formatting rules rather easily based off of the shape data properties.Example: 1 Smart Container 8 Overall blocks  (levels) 300+ items - Each item has a "Content Status" property. If I needed to show how many are complete on the first level I need to display: total number of shapes with "Level"=1 & "content status" = "complete / total number of shapes with "Level" = 1 I've tried incorporating the container.contents() and the count(contents()) formulas and keep getting returns of an empty array or 0. 

4
Micah
4 months ago
Elizabeth B102
Elizabeth B102
asked in Product Questions
Sum column data and reference another column using formulas

I have imported data and I need to sum a column of data if another column of data is = to specific text. Below is my initial formula but I keep getting an error.  =SUM(@"Annualized Cost") AND(x => x."Worker Status" = "Active"))

2
Micah
4 months ago
Emma P
Emma P
asked in Product Questions
Dynamic progress bar with shapes dragged into an area of the chart in Lucidchart

Hi I was inspired by the feature reveal on 5/16 that showed a budge that changed as collaborators dragged features into a certain area of the chart; this was set up using dynamic shapes and formulas. I would like to do the same with dynamic shapes that reference story points on Jira cards; ideally collaborates could drag jira cards into a box on the chart and see a total of the story points in that area. I have been able to get a sum of the story points of jira card that are grouped together but haven't found a way to set up an area where cards can simply be dragged into and then the story points only from those cards added up. I have tried using containers but these don't seem to have any relationship to the enclosed cards they only magnetize them. Is there a way to use formulas to reference certain objects based onto an area (shape/container/smart container/frame/etc.) that they are dragged into/on top of or is the only way to reference certain objects to manually group them together

6
Micah
4 months ago
Kenzie E
Kenzie E
asked in Product Questions
Tooltip/Custom Hover Text

I have created custom hover text on conditional formatting, but I am unable to find a post or video on how to use it after the formula is inputted. My goal is to count the number of “children” in each container, so I do not have to do it manually as my chart grows. After researching this topic, I believe the proper formula on the custom hover text to be “=COUNT(children)”. Is this the proper formula to use for what I am trying to accomplish? If so, how do I view the custom hover text equation on my containers?

13
Micah
4 months ago
M
mam7903
asked in Product Questions
Setting shape data from another shape

Is there a way to pass parameters (data) from one shape to another based on an action?  I’m trying to populate a stationary shape with the description from a shape that I select.  The shapes I’m using have data linked to them.  I see that the IDE has a “Selected objects” section, so I was hoping there was some way to use the Lucid formulas to accomplish this.  Any help would be appreciated.

4
Micah
4 months ago
CAH-deljus06
CAH-deljus06
asked in Product Questions
Item/Shape Counter to sum the number of cards in frame

Hi,If I have multiple ID Cards/nametags inside of a frame, is there a way to have a counter or enter a formula to see how many cards are in the frame?We are using Lucid for a virtual staffing board, and instead of counting the nametags manually, we wanted to just drag and drop and the counter move up or down based on # of nametags inside the frame. Also, I did search for older topics but the 2-3 I found were 1+ yrs old and did not have a solution at the time. Thanks,Justyn

13
Micah
4 months ago
Keith Johnson
Keith Johnson
asked in Product Questions
How to show a Custom Field based on a formula on an object in Lucidchart

I would like to display a sum of the durations of an set of objects that are grouped together.The objects have linked data.I create a custom field "Property 1" which is =SUM(children."Call Durations")It does return a value.  But I do not know how to get that value onto the page!  For Static Custom Values or linked data there is usually a "=T" symbol which will put the field on the object.  But in the case of a Group... there is no +T.... so how do you actually get the value of this computation to display on the page?The article "How to Use Formulas" example shows how to make the calculation but not how to put it on the page.My hope is to be able to sort items into groups and have the calculation show the total duration.  That way as we are making decisions  about what to group together we can see what the total duration is. 

6
Micah
4 months ago
Eric S102
Eric S102
asked in Product Questions
Can you reference a data file in a formula?

I'd like to upload an excel file with a table of data so I can have data driven objects. Can I somehow reference the data file(s) with rows and columns and use them in formulas etc?

4
Micah
4 months ago
Laura B
Laura B
asked in Product Questions
Help assign value through Formulas to Dynamic shapes for Dashboard creation

Hi I'm trying to create Dynamic Dashboards on a Kanban board. I can't seem to assign a value to my dynamic shapes based on the information created on my Smart Container panel . For instance I was able to create a formula to calculate the % of items with the Status 'Done'. I would like to assign that number as a value to my Dynamic Shape. Is there a way for it to read the number from the Lucidchart container data and NOT from the Google Sheet linked to the board? I also understand the data linking with Google Sheets is not a 2 way link so if for example I move a card from 'In Progress' to 'Done'  that information does not update on my Google Sheet. Is there a way to update that info on the Google Sheet directly from Lucidchart? Since I don't think there is that's why I would like my dashboard to read that information from Lucidchart and not from Google Sheets so that it automatically updates when I move a card from one status to another. I have tried to use

2
Micah
4 months ago
Leon I
Leon I
asked in Product Questions
Display result of COUNTIF formula on shape in Lucidchart

Previously posted - still cannot get a very VERY simple formula to add a result into a shape in a diagram.    As you can see my data table is SIMPLE. My formula is SIMPLE. Clearly there are a number of rows that displays text in the Progress Indicator column that match my formula (i.e. how many rows have the phrase 'ON TRACK' as the Progress Indicator). The answer by the way is 19 rows out of a total of 38 rows in the table. Lucid Chart gets the answer as '0'.     Posted previously - followed advice and got nowhere. Weeks on and still stuck on trying to do a very very simple thing that should take less than a minute. I mean come on guys seriously my job is at stake here 

4
Micah
4 months ago
Amber J
Amber J
asked in Product Questions
Employee count formula shape in org chart

I imported data using the org chart function with a column for FTE counts. I can write a formula when clicked into the org chart to total the FTE counts (=sum(children.'FTE') but there isn't the +T option to add a text box with that count. When I try the same formula not clicked into the org chart just the page it doesn't work. I tried LOOKUP formulas too with no success; it's like it can't read the org chart data I imported (which does not show up in the linked data panel either). Is there a way to use formulas and add them to your document when using the org chart feature? 

8
Micah
4 months ago
Karen L101
Karen L101
asked in Product Questions
Lucid formula - performing calculation (multiply results) of two other formulas

Hi I have a countif formula {{=COUNTIF(DESCENDANTS(page)AND(@'System'='OBT'@'Workflow'='Online Execute'))}}result for example = 10How do I create another formula to use the result and multiply by another formulaI was trying below but get error{{=COUNTIF(DESCENDANTS(page)AND(@'System'='OBT'@'Workflow'='Online Execute'))*ASNUMBER(@'Online Air GDS Numbers')}}

2
Micah
4 months ago
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