Peer Support

Hi All, I am using dynamic table to show a roadmap (Year 1, Year 2, Year 3 in columns). I want to add an arrow in the row that goes across all three years. How do I do that? Because the moment I insert an arrow, the column for e.g., year 1, automatically adjusts itself and the arrow remains within that column - it needs to visually look as if it goes across all the years :( Please help. Thanks for the support. 

Do you have a printable white paper or an overview of Lucid? We have an upcoming faculty development day, and I’d like to provide a handout to encourage instructors to integrate Lucid into their classrooms.

How do I add more than three color anchors to a linear fill color for a shape? I have found how to remove an anchor point, but I can’t find any way to add one. In the example shown here, I want to be able to adjust the width of the central green region.

Subject:Hi,I just created a new chart and wanted to make a copy of it, but when I go to “File,” most of the options—including “Make a copy”—are greyed out and unclickable.Could you help me understand why this is happening and how I can duplicate my chart?Thanks in advance!Best,Matt 

Hello, I noticed today that I am unable to copy paste from lucid chart to microsoft word or ppt. 

Lucid makes a bunch of assumptions that get in the way of using the product. One of the most annoying things when using Lucid to sketch mid fidelity prototypes is how it adds a border radius to everything. BUT WHY?!Other weird things include how you assume all text in shapes should be vertically and horizontally centred, or how when a outline option is chosen, it is immediately forgotten when the next shape is used.

Lucid has released a new feature called assisted layout, which automatically aligns objects for a clean, structured workspace by snapping items into a grid pattern and adjusting container size as you add content. Check out our Use assisted layout to organize content in Lucid article from the Lucid Help Center to learn how assisted layout can optimize the appearance and organization of your Lucid document. Have feedback about this feature? Leave a comment here!

I'm hoping that someone can help me here as this is driving me bonkers.I've created a diagram in one document and now want to copy it across on to a template that my company has.When I do this the text changes from Size 10 to Size 2 and the shapes appear tiny on the screen. I can't get to the bottom of it but it's taking up a lot of time to resize realign etc when I have already done the work.Is the there a setting that I am missing that is causing this madness?

my org chart created gets way too big and when i export it out on google slides it affects the resolution tremendously. any tips?

Hi,We have a diagram that I want to share within my company with a view-only link.Everyone already has write access to this diagram. But when they click the view-only link - it always loads the edit view first, then after a few seconds it loads the view-only version. Can you please help? Thanks!Pasha

I lost a whole day’s work. There are many revisions in the revision history throughout the day that I was doing the work, but none of them show any trace of that work that was being done. This is a huge setback, and is causing me to rethink our company’s use of this product.Throughout the day I looked for a way to actively save the work, but there is not mechanism I see to do that.

Hello,I wanted to reach out and check whether this is considered a bug or not.I am using “lines between boxes”, where I am denoting software applications and the interfaces between them.  I am using an extra text component as the “text” on a line connector is not good enough for what I need.I connect a line between two boxes, and when I move each box the line adjusts with the new locations of either box.   When I then “Group” the line with the overlaid text the connection between the line and the boxes are lost.  Meaning that when I then move either box the connector line does not move.  So if I am adjusting the diagram to accommodate different things the link between boxes is lost. Which is annoying.Is this a bug or a “feature”? Thanks for your help in advance.Kind regards,Mark

I have a quarantined email from “email@e.lucid.co” is this genuine or not?

Trying to work out a way to import the table structure from a SQLite database (.db file).  Does anyone have the SQL required to export the data from a SQLite DB as per other dbs such as SQL Server?

I am on trial version on Lucidchart. Is there a way I can try out importing data from BambooHR on trial? That was our main use case. 

Hey all, I am working on the diagram and have highlighted different shapes, however I can’t see those highlights when working on the doc. I have shared the link with others and they do see the highlights… I also see them when go to printing the doc so it shows up on the print preview. I cleared the browser cookies and all, still not working..

I have a smart table and a filter applied, but the filter is not working. I’ve tried editing it, removing it and re-applying it, and choosing a different filter and the smart table is not responding to anything.

Hi ,When we create a user account using E-mail , from which e-mail address the user get notification?We need to whitelist that e-mail RegardsJai

Does anyone have a best way to update the layout of something without having to completely redo work? I tried a couple templates/layouts for a site map-style item I am trying to create and found an option in Lucid that seems like it would work best - an org chart template.I already have an existing document with valid content but it is using the org chart template I like.Now that I know what template/layout I am trying to use, is there a suggestion for doing a bulk export/import of the text within the shapes of the original version so I can use the new template?

Hello,I had a large diagram with objects connected with lines to show interdepencies. To try to make it clearer I wanted to move parts of the diagram to separate layers, but it seems it moves the object but does not maintain the links they remain on the page layer unless I move them separately.Is there a way to do this or should I have created the objects and the layers *then* linked them ? Many thanksIan

Hello Team!I have two arrowed connectors/lines between three process nodes…I want to align the connector on the right with the one on the left.  I should Think I’d simply select the two lines, right-click, and choose Align > Middle.  That doesn’t seem to work.  How does one align lines?Thanks!K

I have been sent an invitation to edit a document via Lucid but whenever I click any of the links in the email I get taken to a page with the following message: Our servers experienced an error. We apologize for the inconvenience.Flow ID: d1da38f654657a53Time: 2025-01-16T07:12:06.439Z Have had a quick search through community pages but didn't seem to find anything exceptionally relevant.

I can’t access any of the company’s diagrams. Also it keeps asking me for a trial, instead of join the team subscription. Is the fault on my account or is there something else I need to do? Many thanks for help

Organisational groups change over time within a business whether due to restructuring or mergers and acquisitions etc.  Lucid needs the ability to reparent an organizational group to a new parent and keep existing members rather than having to create a new group and then manually move across all users within that org group

Hi Team, I am not able to see the AI feature (Generate diagram ), Could you please help me with this?