Peer support

After exporting a chart (a draft), and then reopening it from documents, the chart reverts back to the Template and all of my work is gone. Yes I hit save as I went along. Please help.I am stuck in a loop of creating a new chart every time I use Lucid. If I try to access charts I made from Templates, they eventually get erased.

How do I turn on direct report bubbles

Every day, when I go back to a Lucid browser tab that I opened the previous day, I find that it does not display correctly. A third of the screen is faded completely to white. I can provide a video that I recorded of this, but I cannot post it publicly because the diagrams I am working on are confidential. 

I’d like to import schema and relation from a database (bigquery) that is not supported by the import feature of lucid.I have all the informations and metadata to generate the import file, but i am unable to find a specification of this file to be able to  generate the relationship between objects. We have retrofit some things from the sql examples, but impossible to find how to generate primary/foreign keys and the relationship. Is there a file format specification somewhere ?

So, currently, I have a shape that signifies something with writing inside of it. Next to that shape, I have a sticky note next to it with more information. Is there a way to get the shape with writing to be “clickable” and pull up the information that is on the sticky note instead of it being a separate insert?Thanks!

I can import data from a google sheet and a chart is made automatically.The data panel says “no linked data.” How do I link the google sheet so things refresh automatically? How do I get help from a live person instead of from an article?

I made a flowchart using lucid chart and activated a free trial but I never signed in to the app as far as i can remember. Now I lost the whole flowchart and cant seem to find it no matter which account I log into. I have a link to my old work but if I try to open it it says that I don't have permission to open the file?

When another user logs in, all of the work in org charts gets erased. I cannot even see the original work on the revision history.How do I get help from a live person? I am tired of reading articles. I want to speak on the phone or zoom with a product support person.

Hello All,I am new to this tool and have inherited an environment where users have expressed, they need to have the same Jira functionality in LucidChart as they do in LucidSpark. From their request it seems like they previously had the option, but it is no longer available.In LucidSpark they have demonstrated that they click the icon in this screenshot and are able to add Jira items to their document.  In LucidChart this same option is not available on their toolbar or found anywhere. Because of this they tried copying the jira item from an existing LucidSpark document into LucidChart. When doing so this error comes up: I’ve checked the App Integrations for both LucidChart and LucidSpark. Interestingly I see the Jira Cloud app configured in Lucidchart but do not see any configured for LucidSpark. I am confused why Jira is missing from Chart when the app integration is enabled however it works in Spark when the integration is not configured there.

Hello,I like using tables in my charts. I’ve noticed a very annoying characteristic. The minimum width of any column seems to be the maximum word width in any of the rows within that column. Empty column widths can be extremely narrow, like this:But once you start typing in that column, it will automatically expand to accommodate the largest word:Notice, I cannot reduce the width of that first column any more. This is not too big of a deal, as it’s nice to be able to read the contents of a cell.The problem occurs when several columns are merged within a row. When that happens, the width of the first column in that merged set is now determined by the longest word anywhere within the merged section. It prevents having a narrow first column, which would be very common for having numbered rows, for example:There’s no way to reduce the width of the column that contains the numbers because the width is determined by the width of the word “Hippopotamus” in the “title” merged section. This was

Hi, I have tried magnetizing and it does not work. I need to create vertical and horizontal lanes and I would like to be able to resize both having the objets to move too.I have managed to magnetize my objects to the vertical lanes but not to the horizontal.  Thanks,Ana 

I just found out that LucidCharts now have API keys as well as support OpenAI. I am looking for a solution to a particular problem. I need to make diagrams and charts with editable output. I am coding on Python since it is easier for me. I wanted to know the possibility of compiling LucidCharts with OpenAI in Python so the flow goes like:I could ask a question as a prompt in GPT and through LucidCharts, I can have, say, a flowchart as output which I can edit without having to go and code or anything (editable output). Just like how you can create tables and connect them before exporting it to SQL, I wanted to do something similar with OpenAI and LucidCharts. I haven’t gotten a chance to test it out yet but wanted to check if anyone had any idea if it would be possible or no. 

I am attempting to make a change log page on my Lucid Chart. I have no idea where to begin. Googling hasnt helped me much. Any ideas would be greatly appreciated.

Create a Model Fails in AWS tried 3 times each account.

We had a user on our account receive an email from support@lucidchart.com saying “Your account was tied to OpenID.” According to him this was after he clicked a link to a Lucidchart doc that was on Sharepoint. What does this mean? I do not see any documentation on the Lucid side about this integration.  Thanks!

Can folders be created in Team Spaces?

Hello Lucid Community, Have any of you been able to get the “Active” column to export when using Actions » Export view (CSV)? When I download the file I am not getting this column and I need to be able to perform an audit.Thank you,Liz

When there is many lines of code (more than 35 line in my case) in markup editor you have scroll bar first time page loads but the moment you click on the text field the scroll bar disappears and you cant even manually go through lines to get to the bottom of the codes, it throws you to the top.So eventually this bug causes the problem which you cant see or access any line which is down there, I have to copy my whole code somewhere else and do my work there when i wnat to test it paste it here and build it.

I am running Teams Version 24124.1407.2879.8854 on macOS Sonoma Version 14.4.1. I am trying to add Lucidchart to my Teams channel. After I click Add it presents me existing Lucidchart diagrams to select (I am signed in). I select one of them and then click Save. It briefly flashes a message that it is setting up my Tab, but then nothing happens. Turns out the Tab is added, but it is not being displayed. Colleagues using Windows machines can view the tab in the channel, which means the tab was successfully added to it. But the tab is not displayed in Teams for Mac.

The SVG icons in this repo do not render correctly in LucidChart: fabric-samples/docs-samples/Icons.zip at main · microsoft/fabric-samples · GitHub.Does anyone have workaround? The SVGs work fine in Figma, Edge, draw.io, PowerPoint etc.Repro steps:Download .zip & export Icons\Icons\Fabric filetype icons\apps_64.svg. With apps_64.svg: Drag on to canvas; or Insert → Image. The image will load, but then automatically delete itself. CTRL + Z to bring it back → it renders perfectly. CTRL + C and CTRL + V the image → it’s filled in and broken; or Add the image to a shape library → it’s filled in and broken.

Dear Lucid Team, me and my team are in game development and we have recently started using Lucidspark. I think your product is great, but the storage limitation is quite disappointing. We are currently on ‘Team’ license with each member having 3GB of storage.  I am the creative director in our team, and I have filled up my storage limit to 87% in a very short time. Is there a possibility of transferring some of the storage space from other members to my account? My job is very ‘image heavy’ and we have just started working on the project, I am worried that even after an upgrade it won’t be enough of storage space for me and our project. If this isn’t possible, I think it’s a feature you should think of adding. Not every member of the team needs an equal number of storage space and it would be super helpful if the admin of a team could allocate storage space for each member without straining your servers.How can I upgrade my personal storage space from 3GB? Do I have to upgrade it for t

I'm not sure why this is but in some diagrams when you have shapes in a swimlane and you widen/narrow a swimlane the content in the other swimlanes stay in their lanes; meanwhile sometimes in others this does not happen. Is there an option somewhere that can be set to enable this behavior? It is a real hassle when diagramming real-time with clients in a workshop to constantly be adjusting swimlanes and the contents when they are not moving with their lanes.   Thank you!

Hi all, I have an AWS chart I imported using Lucid Scale. I want to filter out several VPCs, but when I click the “eye” next to those VPCs, nothing happens. Even if I hide all of the resources inside the VPCs I want to filter out, I can’t seem to filter them. I’m very new to Lucid in general and haven’t found anything in the docs or community, at least for whatever naive search terms I’m using. Any idea what I’m doing wrong? Thanks so much!

When copying and pasting our items within Lucidspark, the Conditional Formatting is no longer automatically being applied. This forces us currently to go through and have to then manually apply the conditional formatting to the newly created items.Example of Conditional Formatting:IF Formula - LOWER(PARENT."Sprint Status") = "in sprint" This would then apply a circle to appear in the upper right of the currently selected item.  Repro Steps:Create an item, and apply conditional formatting to it Copy the item from Step 1 Paste the item from Step 2 Observe that no Conditional Formatting is applied Notice that the User must then apply the Conditional Formatting on a manual basis per shape