Peer Support

Dear I have business users without license. It means that they can view but no changes allowed. Every time they access the chart or push buttons ...  they generate a license request.  It is very annoying for the business users.  How can I (administrator) disable it ?   Regards Saeid

Hey! I imported a Excel document and populated my flowchart with some of its data but now I need to edit some of it in my chart and I can't do it. I can edit everything else but not the imported text which is shown in brackets. Seems like I can only delete it. Any idea about what I'm doing wrong? Thanks so much!!   My apologies if this topic has already been discussed couldn't find anything. Regards Oxana  

I need an older Version from Document how can i restore this ?

I've created a tabbed document through the web interface but I can't seem to view those tabs in the iOS app (or create new ones).  Is this not possible or am I missing something stupid?

how can i remove the length of walls on the document?

Hiis there anything for drawing State diagram (QA and testing style) like in the diagram belowcheersKeith.

Is there a way to load more shape type options. See attache image for what I would like more options of.

I would like to customize a shape such that it would have a title and a logo. However I want to text and logo to remain the same size when the rest of the shape's size is being adjusted. Much like the BROWSER WINDOW under UI CONTAINERS. When you stretch the shape the browser's navigation remains the same size. How can i customize my own shape to do that?  As well some of the shapes in UI have a SETTINGS option per shape - am i able to do that? 

I wanted to use this app for editing a diagram that I created in Visio. When  upload it looks OK but is in read only mode. I cannot edit it. It says I am on free version but whatever I try to do it needs me to sign up to premium account. It seems falsely advertised as a free version because the free version seems useless to me. No matter what I do I cannot get this to update to edit permission. This application does not work for me. I will need to find something else. Does anyone have suggestions for a free Visio editor that actually works?

Hi How do you go about giving read access to lucidcharts to everybody who has the link? The shareable link is not working       

How can one obtain or import geographic shapes?

How do I change the height of the iPhone wireframe? I tried to change it via the height option here on the screen but it has no effect.

Hi  I've imported an image and added it to a new layer in my Lucidchart document. The image is a backdrop so covers most of the page. I set the image to 'send to back' and then locked the layer. I created a second layer for my primary content however any new icons/line etc is not visible if created and set to 'front' using arrange. I can't see a way of choosing the order of which layers are visible or any other reason for this not working? Thanks   

I am using the free 7 day trail and have added the Lucidchart app. to my Google Drive account but Lucidchart is not showing as an option to "open with." 

Is there a way to automatically create a new row or column in a table in Lucidchart when a new row  or column is created in google sheets?

I am working on a PID drawing but some components have a description under the parts a gear pump or angle valve are examples.  How do I get rid of the description words that come with the symbol?

The objects in the sequence diagram are all written in caps lock - and I do not know how to set it back. How do I write the names of the objects in a normal way - not all caps lock? Thanks

Hi.....If I want to list 14 associates under a manager box how do I center 7 boxes below the manager box....two rows......rather than having 14 boxes down one row?

How do I add the bidirectional association between classes in class diagram? (As in I want to connect 2 classes with a simple line with no arrows at either ends.)  

How do I correct this? Im working on floor plans and all measurements and lettering on plans are now blacked out? Need a fix ASAP  

I can use hotspots to link to different pages but what if I want a sort of index area that links to different elements on the same page?

 Is there anyway to move a shape and it's hotspot together?  When I try to move the object the hotspot moves but not the object.

Hi I am designing a mockup and I want to add another tab into the tab panel element from the UI containers category.   Thanks!

Hello I am wanting to print a very large chart on a colour plotter A0. I go to filedownload and then JPEG and then click on print quality...the file is only 700kb and when printing out looks terrible! How do I increase resolution / file size? help appreciated!

 Hello how do I allow things to overlap? I'm trying to move a door object as close as possible to a particular area - right up against another shape item but it keeps changing the shape of the other item on the page or it flips and it's kind of frustrating. How can I stop this behavior and put things however I want and no other shapes are "auto" anything? Thank you!