Peer support

I need assistance with what I think is a basic org chart.  How do I get to a real person I can talk to for assistance?

Is there a way to make a frequently used shape type such as "containers" always show up in the left-side navigation when you create a new sheet so you don't have to add it each time?   Thanks!

Hi  There is no "Close account" button. A little sketchy guys. Please close my account.  

I have been digging around looking for how to change the default font & color for Yes/No on lines from Decision but just cannot find how.  The default is white and Liberation Sans 7pt.  The white is a particular problem given the white background but also like a larger font.  How can I change this particular defaulting?  Thanks in advance. 

Hello We're migration from Confluence OnPrem to Cloud.  Now in Confluence Cloud all our LucidCharts do not display anymore.  I see that the charts are all attachments (Json) of the pages. How can these be added to LucidChart.com to then be re-added to Confluence pages? Thanks.

Hello i am working on a convoluted mind map and in order to speed processing i have layered my flowchart. this is leading to some troubles when it comes to editing and i was wondering if there is a way to un-group objects in a layer permanently without loosing the data. Thanks in advance!Bio K

Hi Guy   Any ways that I can remove my document in the preview mode?   B. Regards John

Hi guys   How can I log-out all the sessions I opened in other computers? I used Lucidchart in 3 public computers and forgot to log-out so other people might use my account and access my data. I logged-in using Gmail I sign-out my email account but Lucidchart still works.   Please help!

Buenas. Soy nuevo en esta comunidad. Queria saber la forma correcta de diseñar un diagrama ER. Si tengo una Entidad "Ciudad" con los campos (Id_Ciudad PK Descripcion).  - Y quiero crear una Entidad "Informe" Con su respectiva clave. Y  a su vez quiero cargar dos campos Origen y Destino de la Entidad ciudad. La pregunta es: Es recomendable hacer una entidad "Ciudad_Origen"Campos(Id_Ciudad_Origen PK Descripcion) y otra "Ciudad_Destino"Campos(Id_Ciudad_Destino PKDescripcion)? No seria redundancia de datos? Cual es la forma correcta?.  Disculpen si no me supe explicar Desde ya muchas gracias al que se tome la molestia.

Hello I am currently working on making multiple organizational charts but wanting to standardize the format. I began with one of LucidChart's templates and formatted/placed titles the way I wanted. I went to import new data however it completely starts a new chart/sizing. Is there an easy way to avoid this from happening that will allow me to keep the sizing/formatting/fonts the same and only change the organizational data? Thank you!

Hello when importing a lot of forms into an ERD - they all appear in the left hand side panel individually. Is there the option to move them all into the page automatically? Right now each one has to be moved individually by Drag-and-Drop into the page.   Thanks!

Hi I have a basic account. When I link my quip charts other users of my Quip organization don't see the chart. How can I share my charts linked in Quip with my collegues? BV

Hello   Is there a feature to map foreign key automatically when specifying the relationship between 2 entities? Visio has this feature...   Regards Xuanyi

Problem: I have created wiring diagrams and added integrated data to objects in the diagram.   When i share the document (either with an individual or via a link) they can see the diagram but not the data and the data option is completely removed for them. The only way I can make it work is by giving edit permissions however I don't want to give this permission to everyone. I can confirm the people i'm sharing with have full access to the original data sets and are of the same team with same permissions within Lucid.   How do i share a document as read-only that includes integrated data?   Thanks in advance Luke

Hi I would like to create a personalized component similar to the Account Map or the Smart Containers. Is it possible? Thanks. 

i cannot find my saved file in lucid chart and also I have downloaded image from lucid chart which I am not able to find in any folder. Please help urgently need to retrieve my old saved data

How do I generate debug logs for an on prem Lucidchart confluence add on?

Hey there where does this red box come from and how do i remove it? I can neither click on it nor can I select it in any other way. Thank you!

Are you able to import data via Excel to populate an inverted org chart yet?

 We would like to create family tree diagrams for our clients in Salesforce.  Is this possible with a LucidChart integration?

I have various shapes in my lucidchart flowchart denoting various steps. When I click on a box say for step 3 I want the document to scroll down to that position in the description below the flow chart.  How can I set this up? (In draw-IO I can do this with Confluence using something called Page Anchors that are laid down in the Confluence doc to mark where to go.) Thanks!

Por gentileza  Gostaria de imprimir e compartilhar os fluxogramas incluindo também os comentários. Como posso fazer isto?  Para compartilhar o fluxo isso já fiz mas este aparece pequeno e sem os comentários.   Grata Carla Bandeira

I intend to create a large flow chart. (1) is there a way I can see all   pages at once or (2) is there a way I can create the large chart all on one page and print them as separate pages?

I have two objects that are connected with an arrow. When I try to align the objects the arrow comes out bent. Also I can't select which object is to stay in place. Is there a way to align the objects and keep the arrow straight?

Dear Support Our customers are asking one question about Lucidchart Diagrams OnPrem - Confluence . When using this add-on with Confluence is this add-on connected to the Internet? Our customers have strict security and can not use products connected to the Internet. Thanks & Regaeds Yuasa