Peer support

I’m logged into Lucid, I can get to some boards, but 2 boards keep giving me the same “there was an error loading your document.” I looked into the console and this is the top line:  Access to XMLHttpRequest at 'https://cdn-cashy-static-assets.lucidchart.com/app/webroot/css/css-includes/product-brand-fonts/graphik/Graphik-Semibold-Cy-Web.woff' from origin 'https://lucid.app' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

Hi - I saw folks with similar questions to mine, but it always says the ticket was migrated over to the questioner’s account due to security reasons.  I’m guessing I’ll be the same. I manage a fleet of 100+ licenses, but I know some people rarely use it and I’d like to know who they are.  Or I’d like to know when someone hasn’t used their account for some time so I can check to see if the user may have left the company.  How can I do that easily?  Thanks!!

 Keep getting this error while connecting to salesforce sandbox for importing ERD

When I insert a link into a Lucidspark document, a preview no longer appears. The preview is visible in the block settings.

Hello,I am not sure what you have done with a recent update, but you have “reworked” all my diagrams.You seem to have added a colour “cloud” which is on the right-side of “white”.  Because you have not associated the colours correctly and “shifted-right” the relationships all my diagrams that had grey colours of shapes now have “cloud” as the colour.  All the Grid lines are now white (or cloud) so ALL my diagrams now need to be re-adjusted for the “update” you have carried out.It’s going to take me many many hours to get all the diagrams back to where they were before your update.Is there a setting I can switch or do I have to manually rework all diagrams?Thanks

I have had success in the past when exporting my lucidspark presentations to Google Slides.Now I’m suddenly getting this error. I never get asked these prompts and feel like everything is logged in. Can anyone help out? Thanks 

I've been struggling for over an hour, reading documentation etc. but I just can't seem to figure this out. My use cases is that I've got 4 different “Text Annotation” colours, I want to add shape icons to it to make clear what sort of “annotation” it is (blue = info, purple = question, etc.).The colour used is #cfe4ff with 0% transparency (ergo 100% in the slider): This is what I have now as a formula. I tried both with the prefix = and without it. I've also tried case sensitivity.=BACKGROUNDCOLOR(THIS)="#cfe4ffff" Set up like this:I must be doing something really stupid but I'm hoping someone can nudge me in the right direction :) ChatGPT was not helpful

On a comment, when the user clicks “Resolve Thread”, is the comment thread archived or deleted? If it is archived, where in the UI can resolved comment threads be viewed?

Admins on Team and Enterprise accounts can control whether or not users have access to Lucid AI features.Here’s how to adjust these settings: In your Lucid account, open the Admin panel. Click Security in the left-side menu. Select Feature controls. Under Lucid AI, use the toggle next to Enable Lucid AI. Click Save changes in the upper-right corner. Here’s how it looks when Lucid AI is enabled:Lucid AI enabled in the Admin panelLucid AI in-edi

The page list icon is missing as of today for myself and my colleagues. I am seeing this is the case in multiple browsers as well. I was not able to find any other posts or information in the release notes about this being removed.Is this intentional? If so, how do you get this icon back? It is difficult when a chart has multiple pages in it and you have to now scroll across all of them

Want to crop an image or gif that you imported into your Lucidchart document? You can do this by double clicking on the image to enter an image editing mode. To crop the image click and drag from a side or corner of the outline.While editing you will have the following keyboard options:Press Escape to cancel if you decide not to do any cropping. Press Enter after you have cropped the image to save your edits and leave editing mode. Alternatively you can double click anywhere on the canvas to save your edits and leave editing mode.

I can’t seem to figure out how to turn these circles off from the line text. Any ideas? 

When will this integration be out of beta?  I really want to use it but my company will not enable or even look at integration until it is not beta.

Why doesn't the platform recognize Amharic writing? 

Hi! I was recently given editor access, but I can still only comment and not make edits. Could someone help me sort this out?

Hi thereI am trying to create an architecture landscape diagram. It contains software applications, databases, middleware, file stores, APIs, user input, etc. Please suggest a way to create one quickly using Lucidchart. I am new to Lucidchart and trying to learn and apply the features quickly so I can get a basic diagram out in a couple of hours. If there are sample diagrams, please share them so I can have a look.Thanks in advance,Arul

I am on a licensed account researching Lucid .  I want to try generating a diagram in Lucidchart using Lucid Collborative AI.  The directions state the following:Select  the Generate diagram icon from the Primary Toolbar to the far-left of the workspace. I cannot find the AI button as my screenshot below does not show this AI button.  Could you please advise how I can get to it?

Hi Lucid Chart Admins. We have had a user who lost there enterprise licence as access removed to the app. Now the same user got there enterprise licence given back to them but all historical files are now missing. Can these be restored ? 

On a board like https://lucid.app/lucidspark/[REDACTED]/edit?invitationId=[REDACTED]&page=0_0# :Create a new yellow post-it noteWrite the word ‘flows’ or the word ‘highlight’ on itThe ticket gets marked as LOW priority with a downward pointing green arrow, or HIGH priority with an upward pointing red arrow.This appears to be because of simple substring matching based on the text content.It would be better if it used a regex with word break characters, or something a little more intelligent so it doesn’t think ‘flows’ means ‘low’.

Hello Team,Because the Shapes Panel takes up too much screen real estate, I minimize it.  However, I still need to access the panel while working on a diagram.  Is there a way to configure Lucid Chart so I can hide/minimize the panel but also open/maximize it when I hover over the Shapes icon?Thanks,Kevin

Hello!!Is there a way to confirm that the information I delete from my account is permanently deleted? I'm from Mexico, and I'd like to know if I can delete the information I upload about my company so it won't remain anywhere. Thank you!

I tried to generate a flow chart with Mermaid and my flow chart a few elements but all I can see is this tiny portion, and I can’t tell how to resize.  

Wow. I've used just about every drawing program under the sun and only illustrator is as unintuitive. But at least their help and tutorials actually are helpful. I put a text box (title) at the top of my page. I want to center it on the page. I select Arrange (logically enough) and would select Align Objects but I can't because it is grayed out. Because it seems you can only align objects relative to objects not the page. I've tried several different ways of asking Help how to do this with no success.  Another disappointment.

Hi! I’m trying to export a simple flow chart from Lucid as SVG to edit in Illustrator. Lucid seems to export, but it’s opening in Illustrator as a blank canvas. Any tips here?

We migrated Confluence documents to a new Confluence space (after an acquisition), and all the Gliffy macros broke. No problem, Lucidchart is installed, but when viewing a page with 2 Gliffy macro / documents, and I click the “Convert Gliffy Diagrams” app button, the Convert Gliffy Diagrams modal shows previews of the two Gliffy diagrams, but when I click Submit, this error message is displayed:“An error occurred. Please reload the page and try again. If the problem persists, contact Lucidchart support.”Reloading the page doesn’t fix the problem.These old Gliffy image on the Confluence pages are old (ancient, 2015), and the files show a .gxml extension (instead of .gliffy).I downloaded the .gxml file and successfully imported it into my Lucidchart account. To repeat, the Confluence conversion did show preview images.I inherited hundreds of old architecture diagrams in Confluence that need to be converted from .gxml to Lucidchart. Is there a way