Peer Support

I've imported data from a Google sheet table.Now I need to import data from tables from another Google account.But when I press import data in Lucid there is no option to switch to another Google accountHow can I do this?Many thanks

Is this still a problem?  the Add-In does not respond when I click Log In button. Word for Mac.

I am finding the selection of objects to be hit and miss. It seems to be intermittent latency in the responsiveness of my object selection.

Is there a word plug-in?  1. Links on Lucid pages don't work 2. There is no plug-in in the Microsoft Store Thanks!

Hi I have been using Lucidchart for several months and loved the Add in for Excel.  Now when I try to run it I am asked to log in but nothing happens when I click the button.

Hello  I am writing a medical protocol that will consist of 3 sections: Protocols Clinical Procedures and Pharmacy.  I have several pages designed and want to start grouping them into the different sections so that when I export to PDF the bookmark in any PDF viewer will list all pages under that section heading.  Is this possible?

Very frustrating weekend. We attempted to share a folder with external resource - it was impossible.Eventually sharing at the document level worked - but now means having to go through the same steps with every single diagram in the folder. A rather stupid requirement.The external resource we were sharing to requires VIEW ONLY - no need to edit - no need to comment. Shares were all set to VIEW ONLY. Yet when they tried to access the diagram they were immediately prompted to sign up for Premium membership. Why is this happening????I ended up having to export everything to PDF and email the files to them. To describe this as complete stupidity is an understatement.So please clarify. If I have a Team account and want to share a folder or diagram with an external resource who only has a Free Account - what can be shared? And how exactly is this supposed to be done so that they are not constantly prompted to sign up for a Premium Account?

I am working with a flow chart documenting a complex process. I need to add a number of new steps right in the middle of the chart (the original version of which someone else created). Does anyone know of a way to efficiently shift a large number of shapes to create space for new content without breaking the existing connections and generally ruining what's already there?

I am on a team account and trying to follow https://lucidco.zendesk.com/hc/en-us/articles/360049440692-Work-with-Templates#share_your_custom_template   unfortunately the template I created doesn't have mouse over buttons pop-up allowing me to share. I also don't seem to be able to drag template from Personal into Team folder. Please help!   Thanks Anatoliy.

Hello  I recently moved from Visio to Lucid and getting familiar with the software. I have a number of objects within a swim lane and cannot seem to select them without having to point the cursor outside the swim lane and then selecting or individually selecting them one by one. I was able to just drag and select them in Visio before. Should I be selecting a pointer tool or something? Can someone please help as it's slowing down my work.  Thanks 

Whenever I paste an object from one tab to another or from one document to another it's pasted to the exact coordinates it was at in the source document.  I see how this could be occasionally useful but most of the time I want it to paste where my cursor is at or at least somewhere in my current view.  Sometimes after pasting I'll use Ctrl-X to cut and paste it on the same page and in this case the paste works as expected.  It's sort of a workaround but is very clumsy. Just curious if there was some trick I was missing.  

I'm working with a draw.io uncompressed xml file with rectangles with text attached to them.  In this example from my xml file it is a rectangle with the text "123" attached to it. <mxCell id="63COVIc-qocxFOekev41-1" value="123" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1"> <mxGeometry x="190" y="240" width="100" height="100" as="geometry" /> It seems to input fine and I get my rectangle text but if I do Export CSV of shape data it exports as text shape not a rectangle with text as it would if I had created the rectangle in Lucidchart. 509TextStandard1637223 instead of  509RectangleGeometric Shapes1637223 I don't officially know if the problem is happening at import or export.  Does anyone know how I could make this workflow could result in Rectangles exported instead of Text?      

For some reason there's no option to open up branches on the linked site however if i manually open it on app it opens up on linked site in real time. 

I have my own Lucidchart account that I use for consulting.  I was hired by a company who created a Lucidchart account for me.  Now I have my own account and I have a 2nd account with a company.  Is there a way for me to move documents from my account to the company's account?  

This is a very specific request.  Does anyone have a Lucidchart diagram of a TCP three way handshake?  I need to explain a retransmit and hoped I didn't need to start from scratch.

I created some flow diagrams a few days ago. I have gone back to edit and now can't. My account is Mark Davies and I have a Lucidchart Individual 1 member licence. Can you help please asap? Thanks Mark

We are undergoing a re-org and merging with another team in our agency.  Until now each group managed their own Lucidchart licenses.  However now we will be joining the new team and need to bring all of our Lucidchart documents with us.  It does not appear I am easily able to find someone on the new team to transfer ownership to so I can decommission our current Lucidchart group.   Is there a way to do this?  Is there a way to export the documents as a file and have the user re-upload them once they are a member of the new Lucidchart team?

I'm only seeing a horizontal window shape in the floor plan template and I'm wondering where I can find the vertical one? It doesn't appear that I'm able to rotate the horizontal window shape. 

Hey Community - Hoping someone can help me on a workflow I'm stuck on in Lucidchart where I need a bit of complex conditional logic applied.  Here's the scenario:1) New client is sent agreement and sent invoice at the same time2) The agreement must be signed AND the first invoice must be paid before moving onto the next step3) If agreement is signed but invoice is not paid I need reminder email to go out at a specific time about just the invoice. I need this to loop until after a 3rd reminder email is sent and then it would go to a "dead queue." And of course once invoice is paid the reminders would stop.4) If invoice is paid but agreement is not signed same basic process as in #3.Obviously I could create a ton of decision diamonds for all of this but I believe there's a way to depict it through setting it up as an iteration?It's been years since I last had to do this and just cannot remember how to lay it out. If at all possible I

Hello I have been perusing Lucid Chart videos and the support center but need a bit of help. I am a paid user and would like a colleague (who is not a member of Lucid Chart) to edit a org chart I created and be able to use the presentation mode. Are they able to do this if I "share" the document with them and give them edit privileges? OR is this only available if they join my "team" account and I add them as a user?

HII am not using mush the account I want to remove the paid of my account but keep some history. so in case I will want to us it again I will pay and use it.Is it passable or I should close my account?

Hello community! I am working with a rather large Lucidchart that describes all of our data tables and each table's connections with other tables. In Confluence we are defining each of these tables in greater depth. I'm looking for a way to have a user in Confluence click a link that opens the Lucidchart zoomed in to the exact table described (as opposed to simply opening the file). The behavior is similar to an "anchor link" function. Is this possible?

I'm trying to display some linked data on a shape in Lucidchart.  It's a pretty simple use case - no fancy shape formatting or anything - I just want to show a number.  However when I link the data it is displayed below the text in the cell as a new line.  I can not find a way to move where it displays.  When I select the linked data and click the various alignment options it sometimes move the field but in rather bizarre ways.  How do you do simple formatting and positioning on the linked data displayed in the shape? 

I have set up an org chart and saved it as a template.  However when importing new data it does not take on the formatting that was in place in the template.  Therefore it appears saving as a template doesn't really do anything.  Am I missing something? I'm looking to maintain the appearance of my org chart and import updated data as needed without having to reformat every time. 

I successfully added Lucidchart as an add on to my Google docs and was able to insert my flowchart into the Google doc I've been working on. However the flowchart seems to be recognized as one whole image and the buttons I created and tested in Lucidchart are not "clickable." Is there a way to make them clickable?