Peer support

How can I get rid of the huge amount of extra padding in a shape??  I can't find an answer anywhere.  it's enough for me to try a new tool....thank you for your help.

Getting error importing one of the AWS Account to Lucidscale - it just shows something went wrong no proper error code.RegardsArun

We are trying to integrate Lucid Charts into our Company OKTA site.  We currently have 85 single user licenses which we administer from the Lucid site.  We are in the process of trying to integrate all of our software into OKTA which uses Single Sign On for logging in.  Meaning we will try to forgo the URL for users access instead having users clicking the OKTA "tile" for Lucid charts.  How do we go about migrating the users current data?  What we want to avoid is losing probably 5 years of data over all.If someone in Tech support can call me I'd really appreciate it.  I can be reached directly at Michael.Bayne@Exlibrisgroup.com

Opens to a blank page after logging in with Google login credentials. Has the forward/back and refresh option at the top left but obviously they do nothing. Extension/App is managed by IT in Chrome so I can't uninstall and reinstall. Anything else I can try? 

Hi! I am using stoplight.io to document my API. In the descriptions I want to embed Lucid diagrams. Descriptions are kept as markdown.  It used to work but out of a sudden instead of embedded diagrams I just see an empty space. The console gives me 403 - insufficient rights. However our other tools like Confluence or developerhub.io all work well and correctly display the same diagram.  Any solutions? Will really appreciate it! Kat  

I'm new can't find LucidChart templates.  I want an org chart that allows tools and data to be interlinked as well.

I successfully used the Import MySQL feature to bring in my existing database however when dragging multiple tables onto the canvas the relationships are not automatically being drawn. Any ideas? Thank you in advance for any help.

Does anyone know how the nesting feature works on the card object from Salesforce shapes? I am trying to add a card for the child object within the parent object card but when I add more attributes to the parent the child card remains in the same place and attributes are hidden behind it. Any guidance much appreciated.

Hi  When trying to connect to Salesforce org my 'link' button keeps connecting me to a different org id than I intend to connect. I've ensured that the browser tab is connected to the right org id and then used the 'link' button on another tab; I've used private browser session connected to the right org id and used the 'link' button; I've used a different sandbox to make make the connect but all to no avail. So I am guessing here that the 'wrong' org id is defined/pickup somewhere else.  Can you help me to connect with the 'right' org please?  Thanks

Am I a member? If so my status? I want to use the Decision Tree Template with Probabilities. Please give my directions on how to start using the one in the library. For example how do I enter text and numerics. I have looked at help screen but feel overwhelmed . Below is screen shot of template I want to use  

How do I access a saved chart in Lucid? I am not (yet) a subscriber.

¡Hola a todos!  Si tienes algún problema o pregunta acerca de tu suscripción de Lucid (cobro incorrecto una suscripción errónea actualizaciones o reembolsos) por favor contáctanos directamente a través de este formulario utilizando el correo asociado a tu cuenta Lucid. El equipo de facturación contestará a tu pregunta lo antes posible. Si ya nos has contactado y no has recibido respuesta no te preocupes ¡estamos en ello! Además ya que estos problemas están relacionados con datos personales como tus detalles de facturación no recomendamos crear un hilo aquí por motivos de seguridad y para no retrasar tu tiempo de respuesta. Te recordamos también que puedes acceder a revisar tus cobros más recientes e incluso modificar tu suscripción desde la configuración de tu cuenta en la sección de Plan y Facturación. Ten en cuenta que solo podrá acceder el administrador de la cuenta. Recomendamos echar un vistazo a la sección de facturación de nuestro centro de ayuda para obtener más informació

Is it possible to lock linked data to a shape? I recently started experimenting with linked data. I have a google sheet that is linked to various shapes in a flowchart I have created. I recently made changes to the google sheet (deleted a couple of rows and reordered the rows) and then all of data moved around the flowchart. Is there a way to lock a specific row of data to a shape so whether I move the shape or switch the order of the google sheets rows the data remains linked to that particular shape? Thanks

There is a very old voting session still active on one of our boards. It keeps popping up now and then. How can it be ended or deleted? I suppose perhaps only the owner of the board can do it? Is there a way to see who the owner is and also what if they have left the company? (The initiator of the voting has left.)

Title is self explanatory.  There needs to be an option to change permissions on subfolders under Team folders.  Just having inherited permissions is severely limiting when sharing with users that are external to our organization.  This creates a major pain point when having to share dozens or hundreds of files on the individual file level. Please fix.  

Hello Is there any way to move the Lucid chart diagram block to main area of the JITA ticket under description field? Current location on the right side of the layout of JIRA ticket is not visible since it goes after all the other fields while sometimes you would like to put diagrams/wireframes closer to the description of the ticket. Thanks.

I use SSO to login to Lucid.  I don't have a password specifically for the Lucid app. I'm unable to change my email in the settings without providing a valid password.  Please help as our company is changing our email addresses and discontinuing the old. 

I'm unable to export a diagram today is there a current outage?

How can I delete a file I don't need anymore?

Hi I'm the  for my Lucid Administrator we had someone leave the company who created a few charts and connected them with the teammates. New hires cannot access that chart. Is there a way for the administrator to add new people to the chart that was created by the person that left? I believe the license of the person that left is still active and hasn't been deleted.  If it had been deleted is there another way to recover the information for the team?   Thank you    

Map UML for Django

I am looking for a circular flowchart (iterative process) template. Does anyone know of or have such a template? I don't want to have to go through the trouble of building one from scratch if anyone has a template they can share. Looking for something along the lines of the example below pulled from the web.  

Hi how can I make line jumps bigger? I need them to be clearer in my diagram so somehow need a bigger curve over the line underneath.

Morning. All the backup documents/instructions all mention Google Drive - but we aren't Google environment.  We are a Microsoft environment and none of our users have Google accounts.  We don't want to ask our users to create Google accounts in order to backup their charts. We have an Enterprise account with over 200 users.  How do we create an enterprise backup? Thanks Kelly

I've created roles from the yaml at both the Organization and Project levels - and created service accounts with one or both roles - but once I add the key into the LucidScaler import at the Add Credentials screen I don't see any Projects.  I've created accounts in 2 different projects - which definitely have supported resources in them.  Is there something I am missing on making the connection to GCP? Thanks!