Peer support

The line jump option is greyed out no matter what I do or select.

Is there a limit to the number of documents that one team folder or team sub-folder can hold?

Our team was using lucid chart to create ER diagram for our database. We collaborated and mapped fields of a big DB and everything was fine at that moment. When the diagram was accessed later many of the fields were transformed into garbage strings. Attaching a snap from the ER diagram. Ques: 1. Is there a way to restore the diagram to earlier state ?2. Is there a way to prevent this ? - we are experiencing the issue second time now.

Hello! I am reaching out to align on my company. Our organization is working towards a transaction which will result in a new organization name and bank info. Can you please provide the necessary actions we must take to ensure continuity in our services and updating of our payment information? Thank you!

I would like to change my email and password.

Working in LucidSpark it would be convenient to have a flexible grid either a table or set of containers available as a standard shape or template. Currently LucidSpark templates provide some grids with a fixed number of cells or containers however if need a bigger grid with more rows/columns want to reorder or resize grid then have to do that manually. Workaround at present is to import a UML grid from LucidChart where can add rows/columns move up and down resize etc. Would like that or similar as a standard LucidSpark shape or template with each cell/row/column having standard container functions (eg. title background color hide/show) 

Walk through step-by-step instructions for importing AWS data in Lucidscale using a cross-account role IAM user or CLI Script in this quick guide in Lucidchart! To learn more read our Import and Manage AWS Infrastructure Data article from the Lucidscale Help Center.

Hi Is the action link preview supposed to be a clickable link or just a view? It's clickable when editing the document but not when presenting or publishing to PDF...... Am I missing something?

Hi  I have a user who just got 41 Lucid documents transferred ownership to davidli@woebothealth.com could a log audit be provided to find out who had transferred all these documents to this user? Thank you!  

To see who is using the system it seems from the other posts that SOW is for you to contact our CSM and run that report for us. And as i cant find a way to submit a ticket hence the post. 

If I have automation with Bettercloud to de-license a user but don't select an account to transfer ownership of documents to what would happen to these docs?

When I generate an embed code it shows all the layers at the same time which is not what we want. I'd like for the embed code to automatically show the LucidChart in presentation mode. Thanks.

Hello. I'm looking to create an org chart that's quicker and easier to reconfigure compared to my AutoCAD org chart.  So far it seems like Lucid Chart is quite inflexible.  If I want to divide up the three groups of individuals that report to me (That are all teammates to one another but in different departments) it seems require adding additional direct reports which I then name after their departments.  I can't figure out how to remove "Role" or change the layout of the "Department" employee that it makes me add.  Is there a clean way to show departments without making the org chart think they're employees?  Is there a way to make multiple vertical stacks of teammates under one supervisor?  Is there a template somewhere or a file someone can send me where departments can be captured?  We don't have separate managers for every single department.   I hope Lucid Chart can do these things and that my yearly subscription isn't a total waste. Thanks.

I'm trialing LucidChart so I'm messing around with the free plan for now.  I like the simplicity and functionality of it so far but I'm only 8 objects into my first diagram and the program won't let me add additional objects without upgrading to a premium account.  I can't find object limits anywhere on the website.  What are the object limits and other limit settings for the free accounts? thanks tom

Hi How do I auto distribute the outside bubbles like to example below but with 7 outer bubbles. Thanks

Hello  My trainee created some documents I need to recover now she's not working anymore for the enterprise. She has shared them with me but unfortunately I can't save any edit on the document.  What could I do to get acces to the edit of these documents ?  Thank you for your help :-) 

Hello How does one manage layers (and their contents) on the Android app? I cannot find anyway to navigate to any layer functionality. Also when I call up a layered diagram in the app (created elsewhere) I cannot select individual shapes. Thanks Matthew

I need to move an edit license from an existing user to a new user. I do not want to reassign ownership of the original user's documents in the process. The dialog says "you need to transfer all the above content they own". I'm certain I read that document ownership was not required to change when performing such an operation. Thank you. -Judah  

Walk through step-by-step instructions for managing your AWS Azure or GCP cloud data in Lucidscale in this quick guide in Lucidchart!   To learn more check out the following articles from the Lucidscale Help Center: Import and Manage AWS Infrastructure Data Import and Manage Azure Infrastructure Data Import and Manage GCP Infrastructure Data

Walk through step-by-step instructions for importing Azure data in Lucidscale using the Azure AD application or CLI Script in this quick guide in Lucidchart!  To learn more read our Import and Manage Azure Infrastructure Data article from the Lucidscale Help Center.

Hi I just merged my individual paid account with my company's enterprise account but now I suddenly can't find any of my files in my new account. I thought they would've been migrated over. Is there any way I can retrieve them?

I want to import Lucidchart diagrams into Google Sheets and allow team stakeholders to edit those diagrams within Google Sheets without having to have access to Lucidchart. Is there a way to do that?

Hi i wonder if it might be possible to make the "link-shape" editable to give it more specific informations than that it leads to google docs. As you can see below integrating more than one link they both look similar. Adding a note doesn´t help because it has to be clicked on to reveal the information.  I would like to have the document name in the shape either automatic or editable by hand. Of cause i would prefer the former.  The links you see here are not the same. The requested feature above would be super useful. Appreciate any feedback on this.  Thanks have a nice day Chris

Hi  Could you advise how do I insert gifs and videos that play automatically?  Thank you 

Want to make picture on org chart bigger since it will be printed on a 11x17. Current standard size is too small to make out the picture.