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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6781 Topics
Artem S
Artem S
posted in Product Questions
How can I get CSV schema of mySql database to be visualized in ERD .

Hi everyoneI'm learning LucidChart and trying to visualize MySql database schema in new Document. For this I use dump of mysql schema in database.sql file (with no data). Then I'm converting it to a bunch of csv files (https://www.rebasedata.com/). When I'm trying to upload it into the Lucidchart it gives me parse exception. What am I doing wrong?Thank you.

1040
Jim M102
David U102
David U102
posted in Product Questions
Filter smart shapes to return one property by a different property

I want to display a list of values for one property on a smart shape that is filtered by a different property on the same shape. So if I have a Container with shapes with properties that return the arrays Job List = [$25$50$26] and Ship By Month = [232] I would want the function to result in [$25 $26]. So far I have gotten to this code which isn't working =FILTER(CONTENTS."Job List"@"Ship By Month"=2) What am I doing wrong?

220
Clara H
Nuno S
Nuno S
asked in Product Questions
Invitation email from my company doesn't come through

Hi My company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail. I receive the notification in LucidChart bu can't do anything with it. Can you set this up manually? My team's domain is btcpower.com This is quite urgent as i need to use lucidchart today.  

520
Micah
siribarne
siribarne
posted in Product Questions
LucidChart with Action and Confluence cloud

I have the Lucidchart confluence plugin installed and we have been using it for years.  I am designing a new confluence cloud instance and I want to create a Lucidchart flow diagram to get everyone's (my bosses) buyoff on it before I start work on it. What I was trying to do is create a flowchart with actions that take you to other Lucidchart diagrams.   This all works great in Lucidchart but when I click on the action when I'm in Confluence I just get a blank about box.  Does that mean this doesn't work?  Or is there some configuration I need to do on the confluence side?   Thanks  

90
Maison W
Don L
Don L
posted in Admin Questions
Usage / Last Login Date Report

As a system admins we need to understand who is logging in and using a service. Can you point us to article or explain how we can get a user report that shows login create edit comment (various usage types) data? If this report does not exist in a self service mode today can you build this feature? Can this data be accessed via API?

990
Adam Y
Abishek S
Abishek S
posted in Product Questions
Limit issue when linking data

Hi I am having issues linking a Google Sheet to my Lucid Chart for Organisation Chart.I have attached a screenshot.

180
Shanna H
Stephen A
Stephen A
posted in Product Questions
LucidChart - Why should a team of 1 have to upgrade to a team account just to get automation?

I think the title pretty much speaks for itself.  As a small business owner it would be wonderful to do something as simple as link data.  I don't have a team but yet the only way to get these features is to upgrade to a team account.  Why not offer an individual option for automation and integration functions so a team of 1 can function as a team of many without having to pay for additional help?  Especially during these trying times when even a small additional expenditure can mean the loss of one's business.

120
Emma D
Jennifer H
Jennifer H
posted in Product Questions
Getting Hotspots to Work with Link to Layers

I have read the tutorial and the community help on this topic and I still can't get a hotspot with link to another layer to work. What I'd like is to show the first column and then "turn on" successive columns. When I try to link the first column/vertical swimlane to the 2nd column and press Shift/Command + all that does is make the content bigger. I looked for Sync Visibility as suggested in the community posts but did not find it in any of the menus. I am stumped but still excited to get this to work. 

310
Jennifer H
Caitlin W
Caitlin W
asked in Product Questions
What are the requirements for SVG imports in Lucidchart?

We had a designer create an icon set - I specifically requested that they be SVG so that I could use them to create a custom library in LucidChart.  Unfortunately once imported many of the SVGs are mangled or distorted in some way.  Looking at the source code it seems that the "problematic" SVGs have some sort of fancy element in them - like a <rect> or <clipPath>. (Those aren't really "fancy." Those are very standard.) I can't ask our designer to start using LucidChart as a vector design tool - because it simply isn't one and asking that would be unfair.   I can however perhaps ask for some sort of SVG standardization or conversion that will make them compatible with LucidChart. I have searched the knowledge base on this but does LucidChart have a guide to their SVG requirements?   As an example here is an icon before and after import: Here is the "before" SVG: <svg width="48" height="48" viewBox="0 0 48 48" fill="none" xmlns="http://www.w3.org/2000

2570
Caitlin W
Jan H
Jan H
posted in Product Questions
Custom SVG shapes loose outlines

I have created a few custom shapes in Lucidchart by designing them and then exporting the document as an "SVG with transparent background". The document is exported and looks perfectly fine but once I upload it into my custom shapes library some of the outlines will be lost. It has only happened with two shapes and none of my other shapes have had that issue. I don't know what is different or what went wrong with the two designs.  See the attached images for the design vs what is created when shape is imported.

100
Clara H
Liam E
Liam E
posted in Product Questions
Struggling to import data and organise it automatically?

Not sure if someone's available to talk as I have noticed there's no contact details anywhere to speak with support. I have a column for Unique ID (i.e 1-100)Name job title and reports too (references the unique ID of the colleague they report into) Can this be set up so Lucid Charts sees the info and automatically builds the flow charts for me as it doesn't look like I can or is there something I am missing? Is there a number I can contact someone or arrange a call back to better describe what I have and what my needs are?   Kind Regards Liam

30
Micah
kieran
kieran
asked in Product Questions
how do I export my infinite canvas to a png

Hello I am trying to export the whole diagram but it's not exporting the whole thing. How do I do it?   Thanks 

191
Flavia D
Shauna M
Shauna M
posted in Product Questions
Editing Org Chart Employee Photos

Everyone's head is being cut off in the employee photos on the Org Chart.  Is there a way to fix this?  Can they be edited or should the photos be a certain size?

170
Nico S
Worlds S
Worlds S
posted in Product Questions
compte gratuit

bonjour j'ai créé un compte gratuit il y a quelque jours. J'ai créé 20 objets et les liens entre eux et je ne peux plus utiliser le logiciel alors que normalement on a droit à 300 objets dans la version gratuite. Je ne peux plus l'utiliser car le logiciel se bloque sauf si je rentre ma carte bleue pour tester gratuitement pendant une semaine les fonctionnalités gratuite. Comment puis-je profiter de ma version gratuite sans avoir à rentrer ma carte bleue? merci

90
Emma D
Peter G103
Peter G103
posted in Product Questions
Embed content from another source in Lucidchart

Is it possible to embed content from another source in a Lucidchart.  We have an Airtable base that we'd like to see while working in Lucidchart.

60
Ashley C
Sven S
Sven S
posted in Product Questions
Export Voting Results

Is there a way (other than screenshot) to export the results of a voting session?

850
Mario E
Jim M102
Jim M102
asked in Product Questions
How do I export a mysql database using phpmyadmin for ERD

I would like to import a MySQL database into LucidChart. The part I don't understand is how to EXPORT my LOCAL database schema/ERD from PHPMYADMIN to a CSV file so that I can import it into LucidChart.  If someone can explain this process or point me to where I can find the step by step process I'll be eternally grateful.  :) 

1775
Emma D
Betsy D
Betsy D
asked in Product Questions
Duplicate Template and multiple objects

Am I able to create a template that I can then duplicate and edit?  I how do I highlight and copy an area I want to use again in the same document? for instance I am making a chart on language acquisition by age I have created my initial template but would like to copy and paste it in each age category is this possible and how? I can see how I can highlight an area but copy doesn't appear as an option and when i hit paste it only copies one tiny piece.

470
Ashley C
David U102
David U102
asked in Product Questions
More detailed security for documents

In other programs there is an ability to password protect specific pages or worksheets. Does a feature like this exist in Lucid Charts? I need to be able to give some information to some users but not others but don't want to have to update multiple documents every time there is a change. My suggested solution is to hide the secured information into another page that could be made available to only certain users via a password system.

252
Abby S
George L102
George L102
posted in Product Questions
Icons in Conditional Formatting - Allow Overlap / Draw on Top ?

Is it possible to disable the automatic staggering of icons or dynamic shapes when using conditional formatting?  As an example a have conditional formatting adding icons based on the connections to upstream objects. I have 4 categories each with a different color. Child objects are connected to those categories and I use those icons to make it easier to understand what categories they are part of further down the chart.  While the dots are nice I wanted a more compact representation so I tried using the Dynamic Shape Progress Pie. I set the background to 0 opacity with the idea that if I set the min and max between 0 and 4 and chose a different value for each category and had the rules in the correct order (assuming rules dictate the render order which is probably not true) each separate quadrant would be colorized based on the upstream categories.  However it appears that LucidChart's default behavior is to stagger icons or dynamic shapes when they are assigned the sam

140
Tate S
Jonathan M102
Jonathan M102
posted in Product Questions
Please add a supervisory field concept to the data driven ORG charts.

Some times managers have multiple larger teams under them that do not fall under sub people managers. It would be great if you could artificially create supervisory groups to sort employees under this manager.   I currently solve this problem by importing my 600+ org data into the Lucid org template and then creating artificial employees to sort people under. This impacts the headcount number that Lucid chart provides.   Happy to get on teams and discuss if that would be useful.   Thanks to Max Isen from Lucid for sharing this feedback page.

60
Shanna H
Nabil S
Nabil S
posted in Product Questions
How can I share a document with different privileges for each page within a document?

I am asking for a Google sheet or Excel type of functionality where each page can have independent access.  I have a Lucidchart with 8 pages/tabs and I want to enable VIEW access to all 8 pages/tab but Edit access only to 1 of those 8 pages/tabs. Is this possible in Lucidchart?  Many thanks in advance for your support. 

50
Nabil S
Alexander S101
Alexander S101
posted in Product Questions
Edit group boundary view

How to hide boundary of the group I currently editing?

60
Flavia D
serra.kazanc
serra.kazanc
asked in Product Questions
Delete template

I can't delete one of my templates. I deleted it from my documents but then it still appears in templates. And then it appears in my docs again.   Also I don't want to delete the original file I just wanted to delete the template. Thanks Serra

1373
Emma D
Kim G
Kim G
posted in Product Questions
I would love to be able to insert emoji's

I love working with Lucidchart! Only thing missing is emoji's.  I hope you can add this feature into your awesome product.  Thanks Kim Grashoff

110
Eric R
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