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Master Page not transferring text to pages when Master Page applied

  • April 29, 2022
  • 2 replies
  • 32 views

Sharon T

Master Page has a company logo and a shape with text to enter a document title. Master Page was applied to other pages in the document and logo and text were visible. Recently this has stopped working and only the logo (picture) and shape are showing on the pages where the Master Page is applied. The text is not visible. I tried recreating this from a blank document and it is still not working.

Comments

Sharon T
  • Author
  • April 29, 2022

Solved -- Received this guidance from Lucid Support: 

Thanks for contacting Lucid Support!
 
WebGL might be causing an issue with the graphics card on your computer. Can you try toggling WebGL off? This can be done by going to View > Rendering > Use WebGL and un-selecting this option.


Micah
Forum|alt.badge.img+20
  • Lucid community team
  • April 29, 2022

Hi Sharon thanks for posting in the Lucid community! I'm glad our support team was able to assist you and that the master page is applying to others as expected. Thanks so much for sharing your solution with us here!

Our team has actually identified this as a bug which our development team has now resolved. Please let me know if you continue to experience this or if there's anything else I can do to help.