My account linked to Microsoft login in my Office365 family account
I want to change my login type to the email/password but cannot
Cannot unlink my account from Office365
+16Hey Andrii
Thank you for posting in the Lucid Community. To do this you will need to set up a password for your Lucid account. You can set/reset your password here: password flow. Make sure you check your spam folder just in case your email client filters out emails from us. Once your password is set you can navigate to Lucid.app and you will be able to click log in with password. Hope this help!
If anyone else out there is experiencing a similar issue with O365 or resetting their password please reach out to us anytime at support@lucidchart.com. Cheers!
It does not work.
I did it 10 hrs ago but nothing received in my mailbox. I did it again 30 min ago - again nothing.
Did you read my post? My account is linked to an Office365 account so your system is blocking password changes. I need to unlink my Lucid account from my Office365 account
+16Hey there
Thank you for posting your reply within the Lucid Community. Since this concerns you account I have made a ticket for your request so we can take a closer look.
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A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
