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Does anyone from Lucid reply to tickets logged via the website I have been waiting and waiting with no feedback?

I would to purchase 12 licenses ticket reference (#3792710


Hi there 


Thanks for posting in the Lucidchart Community!


We received your ticket request in good order and it seems like one of our agents has already responded to it. Please don't hesitate to follow up below if you haven't received our response in your email. 


Thanks! 


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