Peer Support

HelloWe're running an older version of Confluence Server (6.7.1) upon installing Lucidchart plugin manually I got an error at the "Getting started" page of the plugin saying "This content is blocked. Contact site owner to fix it."I have ran through all the possible troubleshooting steps that I could think of yet I could not find anything wrong.Anyone got any ideas?

To whom it may concern I am a university student studying in the field of Information Technology.During my studies I came across the study of Enterprise Architecture. I have used LucidChart for other courses and I find the template shapes very useful.Does LucidChart provide shapes relating to Enterprise Architecture?Thank youYasuta Kanehara

When I click on accept and edit it does not work and gives a something is wrong error message.   My configuration is lucidspark a different work account and teams is on a different account.  

Adding text in a shape and after using the (automatic) bullet points am unable to create a line w/out bullet point!  Tried everything I could think of and it seems that I have to start with a new shape entirely if I want to create text w/out bullet once I have used it.  Help!

Whenever I download my Org Chart as a .png file there are several lines not showing up.

I am using the Gantt Chart Template and there are only three items in the legend.  I need more like six items/color boxes.  How can I add more?

Please can you let me know what the default session timeout is? Our IT team are asking me and I found an article indicating it is 30 days which they were surprised by so wondered if this is a typo?

some of UML generation tools have reverse engineered features but I can not find in lucidchart. Our team uses Jira and if lucidchart has that feature I would choose lucidchart right away without hesitation. Sync between source code (mostly python) and UML class diagram matters to our team.

How to insert only ONE page from Lucidchart document in Confluence page?

The library of GCP icons is pretty outdated.  Google have an up to date one available at https://cloud.google.com/icons but I can't see a way to import it.  Is there any way to use these new icons without manually creating each one as a new shape and then grouping it with a text field?

Hi. The question is about export ERD to SQL code. There is no “Import.” or “Export.” button to click in the Entity Relationship shape library in the Toolbox as described here: Lucid Help › Lucidchart Help Center › Entity Relationship Diagrams (ERDs). So how it is possible to export my ERD to the DBMS of my choice? TIA

Hello!  I am working on my org chart and it seems the Tab/Enter shortcuts to create new boxes (either direct report or lateral team member) are disabled? Does anyone know how to re-enable it if possible?

Hi I was able to share with my customers to view document without login/register to lucid.Now with new update of sharing I coudn' t find anyway to share my chart without login/register with a person. Link is forcing people to register to view. How can I share a link to view without login to lucidchart app?   Thnkx CG

I have two Lucidchart accounts. I am unable to access the paid account since I no longer have access to the associated email. Can someone help with this item ASAP? Thanks. 

How do I start a new line of text in a Process Box? It does not work to push Enter or Shift. I want to create multiple boxes that have separate lines of text in them - but not bullet points. I also want to create boxes with a header line (not bullet pointed) followed by a bullet point list. Very very basic functionality but there doesn't seem to be a way to do it...

My sharable link is Grayed out. Why? 

if I want to create a team is building a website and is carrying out a "Prune the Product Tree" game session. how This team should help the team to perform which product and development planning activities by using (prioritize product increments level resources sequence activities balance the product)?    thanks

I want to create a huge organisational processes diagram but would like each section of the diagram to be a 'stand-alone' diagram as well. Is it possible create separate diagrams for each part of the process and then have them all link together in a master diagram? For example there would be a 'Marketing' processes diagram that when updated would also update in the full organistional process diagram?

How can I copy one full page from one document into another document without copying and pasting the contents of the page

How can I integrate lucid chart to my laravel site

Hi I want to use the Greek letter Delta in my text. In other software using Alt+916 will give me that. In this software it gives me  ö. In another post the answer says that using Unicode to get Greek letters works if you are using a font that has Greek lettering in it; I am using Liberation Sans. Which font will give me the correct symbol for Atl-916? Thank you.

I would like to close my account in  Lucidchart and I can't see the close account tab. email: mostafam99m@gmail.com with best regards

How do I create a circular org chart? 

How do i see collaborator list in lucidchart? i want to see my collaborator and active share public link

I can only make comments on it