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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6808 Topics
Gallagher I
Gallagher I
posted in Admin Questions
Backing up in Microsoft environment

Morning. All the backup documents/instructions all mention Google Drive - but we aren't Google environment.  We are a Microsoft environment and none of our users have Google accounts.  We don't want to ask our users to create Google accounts in order to backup their charts. We have an Enterprise account with over 200 users.  How do we create an enterprise backup? Thanks Kelly

40
Emma D
Mark S104
Mark S104
posted in Product Questions
No projects in GCP

I've created roles from the yaml at both the Organization and Project levels - and created service accounts with one or both roles - but once I add the key into the LucidScaler import at the Add Credentials screen I don't see any Projects.  I've created accounts in 2 different projects - which definitely have supported resources in them.  Is there something I am missing on making the connection to GCP? Thanks!

330
Mark S104
Kevin P101
Kevin P101
posted in Product Questions
COO

I want to roll up a flow chart. How is this accomplished?

30
Shanna H
Glenda H
Glenda H
posted in Product Questions
Is it possible to split a table cell diagonally?

Is it possible to split a table cell diagonally?

260
Leianne C
Chris T104
Chris T104
posted in Product Questions
Adding multiple subscriptions to the same diagram

Hi With Cloud Insights I could add multiple subscriptions to the same diagram I can't see a way of doing that in Lucidscale?

140
Adam Y
Bob B101
Bob B101
posted in Product Questions
ERD to SQL (column data types question)

How do I specify the column data types in the ERD so that when I export to SQL it fills in the datatype for my SQL code (instead of putting in a placeholder for me to add it manually)?  As I make model changes I will need to export the code repeatedly and don't want to have to continually come back and edit the placeholders all over again.  Thanks.

240
Cydney E
Herb W
Herb W
posted in Product Questions
Is it possible to embed a Lucid page within another Lucid page

Say I have three flow charts on separate pages which all have the same first 5 steps. If I need to make a change to the first 5 steps I need to repeat that change to the 3 pages. Is there a way that I could save those common 5 steps to a separate page and then imbed that page into the 3 pages so that if the page containing the 5 steps changes the 3 pages are updated automatically?

180
Eric R
harini M
harini M
asked in Product Questions
Moving a Note around a shape in Lucid

Hi I added a Note to a shape and currently that note is hanging off to the right of the shape. I would like to move the Note such that it is closer to the shape and covering other shapes/texts/lines. Is there a way to do this? I want others to clearly see which note is associated with which shape. Thanks

1250
Micah
Belinda C
Belinda C
posted in Product Questions
Issue exporting Org Charts

Hi team I'm creating an org chart and I'm getting errors exporting one of the divisions which is quite large 100-200 people. I don't seem to get the issue with the other teams/division who are much smaller. I've tried breaking out the division into it's various teams but one of those teams is still really big and I'm again hitting issues with exporting it. I've tried exporting in an incognito window to see if that would resolve the issue but am having the same problem. Is there a practical size limit in Lucidchart for org charts? Do you have any other suggestions for options I could try other than breaking it out again? Many thanks for your assistance! Belle

70
Emma D
Tom I102
Tom I102
posted in Product Questions
Data tab not showing list view

This is a continued post.  I'm not seeing the list view on the data tab and unable to add to my org charts as you described.  Am I missing someting?  Thanks!  

650
Eric R
Nick M101
Nick M101
posted in Product Questions
Log in once account email cancelled

A colleague of mine left the company and we need to access the lucid chart created with the cancelled email.

50
Sami H
Montana c
Montana c
asked in Product Questions
Opening linked data source from within Lucidchart

Is there a way to open the data source (e.g. google sheet) from within LucidChart? I am trying to look at the source data that another team member linked and want to do so in a full view of google sheets without searching for the sheet. Given that the data is linked through a URL I'd think it is possible but I can't figure it out.

544
Montana c
Sashia
Sashia
asked in Product Questions
Link does not work after export to PDF

I have created a link (under the lightning) but when I export the diagram to a pdf-file the link does not go to the website. The link does work when I am still in Lucidchart. What is going wrong? Sashia

431
Eric R
Keyla C
Keyla C
posted in Product Questions
Soy estudiante y no me deja escribir más en la aplicación

Necesito ayuda quiero hacer mi trabajo y no me deja escribir más  

80
Emma D
Tom I102
Tom I102
posted in Product Questions
Adding to an existing org chart outline

I've noticed a change in the edit feature (or building feature) for org charts.  I used to "hover" the part of the chart I wanted to modify add a new item and the outline would appear for me to then make the change I wanted to make.  Today in my effort to prepare for a client meeting on his org chart that edit functionality seems to have gone away.  In the right lower panel it appears to have the section of the org chart I have selected but I'm struggling to Add/edit in any way.  Suspect it is right in front of me but need help finding the edit feature for an existing org chart.

60
Leianne C
Benegal P
Benegal P
asked in Product Questions
My Shapes and Text have disappeared !!

I am not sure what happened or what I did but my shapes and texts within them are not visible.  I see only a few lines I created.  The document is still there but can't see the chart I created.  Please let me know what I did or what I need to do to make my work visible ?  Thanks

101
Leianne C
Pink B
Pink B
posted in Product Questions
Export ERD no response

No dialog appears when i click "Export" when i try to convert ERD to SQL

20
Leianne C
Frederick G
Frederick G
posted in Product Questions
60 Objects per document?!?!?

I'm glad I wasted an hour trying to document my equipment rack. It's easy to use but the only reason I'm not using Visio to do it is because Visio doesn't run on a Mac. I will have to revert to my Visio which incidentally comes with Visio compatibility not like your overpriced monthly plan. Why BOTHER calling it a "FREE" account when you should just call it "Expires after 20 minutes of use) account." You suck. Good riddance.

30
Leianne C
Tom I102
Tom I102
posted in Product Questions
Can't locate edit feature

I've noticed a change in the edit feature (or building feature) for org charts.  I used to "hover" the part of the chart I wanted to modify and the outline would appear for me to then make the change I wanted to make.  Today in my effort to prepare for a client meeting on his org chart that edit functionality seems to have gone away.  In the right lower panel it appears to have the section of the org chart I have selected but I'm struggling to edit in any way.  Suspect it is right in front of me but need help finding the edit feature for an existing org chart.

50
Abigail M
Leianne C
Leianne CLucid support team
asked in Product Questions
Agrupar y organizar objetos

¿Cómo puedo agrupar y organizar todas mis ideas cuadros de texto y dibujos? También me gustaría poder moverlos libremente por mi lienzo sin tener que mover todo individualmente.

401
Micah
scott.walker
scott.walker
posted in Product Questions
Show Items Metadata on Visualization

Is it possible to show specific metadata for one / all objects in a visualization from the imported 'Items' collection?   Most of the valuable metadata seems to be wrapped inside that collection so being able to drill into specific items there to show on the visualization would be extremely helpful. 

150
Micah
JAVIER M
JAVIER M
posted in Product Questions
DELETE MY ACCOUNT

Every time I try to delete my account an "unknown" error pops up and suggest me to contact support.  Please help it should't be that difficult 

250
Shanna H
Michael102
Michael102
posted in Product Questions
Mind Mapping: How do I move a shape without moving everything else?

I saw the previous post by the same question title but cannot follow the answer that was given (below). I couldn't find your "basic shapes" library. And from a user perspective shouldn't a function exist that allows the user the option to choose whether they want to move the shape or the entire diagram? Seems that would be far more user-friendly than having to redo an entire map with new shapes. 1 Annika W. Lucid Manager October 30 2019 13:47   Hi Blake  Thanks for reaching out! When using our mind map shapes all children shape will move when you move a parent shape. I apologize for any trouble this is causing you! If you would like to move a parent shape independent from its children I recommend using a different shape library such as our basic shapes. I hope this helps! 

210
Abigail M
Arthur
Arthur
asked in Product Questions
Sync Lucidchart document with PostgreSQL?

Is there a way to sync the charts with PostgreSQL?

5390
Arthur
Patrick M101
Patrick M101
posted in Product Questions
Patrick Mason

I get a lot of value from the template. Particularly the project management and dashboard templates. Are there a third-party vendors or any other sources where I can see and possibly purchase more?

70
Maison W
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