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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5972 Topics
Bob C
Bob C
posted in Product Questions
Setting default text for specific shapes

How can I set text parameters for specific shapes? Current defaults for the decision diamond is 8 pt. with the yes/no text located in the center of the line.  I need to change that to 12 pt. and located at the point of the diamond.  How does one do that?

51
Shanna H
4 years ago
Clara H
Clara HLucidite
posted in Product Questions
Commenting on a Specific Object

How do I comment on a specific object in my board for a collaborator to look at?

241
Abby S
4 years ago
Carl K
Carl K
posted in Product Questions
Lean Six Sigma Shapes

I'm taking a course in Lean Six Sigma.  I thought it would be great is Lean Six Sigma was one of the shape libraries but it wasn't.  Could that be added as a feature?  Thanks   Carl  

21
Abby S
4 years ago
ADAIR C
ADAIR C
posted in Admin Questions
¿Cómo puedo cancelar mi suscripción?

No encuentro ningún apartado para cancelar 

91
Emma D
4 years ago
Caitlin W
Caitlin W
posted in Product Questions
What happened to the right panel?

As of a few weeks ago there was a right panel with a bunch of options. It looked like this:    (Taken from your help center.) But when I signed in earlier this week it was replaced by this useless lump:     I can still access page settings and stuff from the menus but I used that panel A LOT. How do I get it back?   The only thing I can think of that I did was add Slack integration. But I use the Slack desktop app - I don't know why that would affect something I use in Chrome. 

41
Emma D
4 years ago
Becky K
Becky K
posted in Product Questions
Toggle not working

Hi i have one page with several layers.  The toggle feature should go back and forth from the page to the layer it is connected to.  I can get the layer to show up but not go away.  How do I get it to go away and toggle?  I have ensured it is published synced and I have an individual paid account. Help.

181
Eric R
4 years ago
James W103
James W103
posted in Product Questions
Only get bullet point on first line

I only get a bullet point on the first line and shift and enter produce another line without a bullet. It worked fine yesterday I don't know what changed.  

41
Eric R
4 years ago
Chuck L
Chuck L
asked in Product Questions
Adding multiple icons on one shape

Is it possible to add multiple icons (i.e. circles of different colors) to the same flowchart shape but anchored to different parts of the shape?  I would like to have different colored circles represent different teams responsible for various actions within a process.

1215
Emma D
4 years ago
Russell F
Russell F
asked in Product Questions
Need help with image import quality

Are there recommended values for file size/resolution when importing PDFs? (these are of our campus floorplan) I've tried different resolutions keep getting text degradation. Here's an example before upload and after upload:

143
Clara H
4 years ago
Lyselotte
Lyselotte
posted in Product Questions
staff

Hi how can I create a staff position in the org charts who is not 'under' the manager but 'besides'? thank you.

21
Eric R
4 years ago
Chris C103
Chris C103
posted in Product Questions
Viewing and editing notes in iOS

Hi have recently started using LucidChart - and overall it's fantastic. One area where I believe there can be improvements is in the iOS app.  We use notes extensively in our flow charts to provide additional context / information to our process flows.  When viewing the flowcharts on iOS it is impossible to view or edit notes in our charts.  I appreciate that a work around is to use text boxes for notes but obviously this bloats out the page. I know that this question has been asked in the LucidChart community before (going back a number of years) and I'm sure that people have requested it to be included. Could you please advise us if there is any plan in the short to medium term to introduce this feature? Cheers

71
Flavia D
4 years ago
itza l
itza l
posted in Product Questions
Payment Cancelation and Stop subscription

Please stop my subscription and delete payment information

121
Abby S
4 years ago
Aylin G
Aylin G
posted in Product Questions
ya llene el formulario para mi rembolso cuanto tiempo se tarda para que me den respuesta.

me hicieron un cobro por año cuando nunca autorice el cobro. exijo mi rembolso no es justo ni leal por parte de ustedes lucidchart.com. ya llene el formulario pero necesito saber ¿Cuánto tardan en darme respuesta?

111
Emma D
4 years ago
Mike O101
Mike O101
posted in Product Questions
visio upload

What I see in Lucidchart does not match what you are showing in your example how to upload Visio's to Lucidchart

73
Emma D
4 years ago
Ben D101
Ben D101
posted in Product Questions
Change the Lucidchart Template After Data Has Been Entered?

Is there a way to take the data I have in one Lucidchart template and see how it would look using a different Lucidchart template?

41
Shanna H
4 years ago
George H101
George H101
posted in Product Questions
Development Plan for Lucid

Is there a roadmap of the proposed developments for Lucid charts and associated timelines? cheers   George

21
Flavia D
4 years ago
Jérémie T
Jérémie T
asked in Product Questions
Embedded lucid chart in Github are cached

Hello I'm trying to embed lucid chart published images in a Readme.md documentation. But the image is not refreshed on change and are cached by Github proxies. I tried installing the LucidChart integration with Github but it does not work in Readme's file only in Comments or PR. Si there any way to fix this?

3662
Rowan S
4 years ago
sangeetha v
sangeetha v
posted in Product Questions
templates are not available sufficient

I am looking for more lucidchart templates around AWS cloud and AZURE cloud.In my account very few only available.Is there any lucid chart community where we an get the more cloud templates.

01
Micah
4 years ago
Graeme B
Graeme B
posted in Product Questions
Network shapes blank box

Hello    When i add a network shape onto my chart it simply comes up as a blank box? all of a sudden this happened. 

11
Kent B101
4 years ago
jloberstein
jloberstein
asked in Product Questions
White Space is Impossible to Delete-Support Unable to Assist

I am not sure what to do.  I have been going back and forth with support (which takes about a day each time to respond) since Tuesday.  Nearly a week to fix what should be a very basic issue. I have my org chart in the lower right hand corner of my screen not center or fit to page and tons of white space. I have tried "Fit to Page" "Crop" "Horizontal Spacing/Vertical" spacing.  Nothing works.  I was even provided with two gif's showing what to do from support utilizing features I apparently do not have (was told to go to 'feature find' and type in 'edit slides' - in the gif it shows an option for edit slides.  However when I do it in the actual program there is no such option.  It's only 'edit set default style').  It's not helpful when the support person has extra features you do not have. Does anyone know how to fix this?  There seems to be an orange line showing where the org chart needs to fit into however I cannot change or edit the orange l

71
Flavia D
4 years ago
Andrea R101
Andrea R101
posted in Product Questions
Can't see help tickets

Hello I have tried sending a couple help tickets but I do not see any tickets on my account nor received a confirmation email regarding the tickets I sent. Is there a way to confirm tickets are being sent?Thanks

23
Emma D
4 years ago
Coleen A
Coleen A
asked in Product Questions
Cannot Login, Not Receiving Password Reset Email

Lucid Chart Log In wont't let me log in. I signed up a couple of days ago and tried to reset my password but nothing was sent to my inbox. I checked the spam and junk folder but there was nothing in there as well. Can anyone help with this? I was making a school project and now I lost my work. It also resulted to creating a new account with the same email address. 

411
Emma D
4 years ago
Jason F101
Jason F101
posted in Product Questions
How to insert a diagram multiple times into a Google Doc with different layers shown

I have a complex UML diagram that I'm adding to a design document written in Google Docs. I would like to insert the same diagram multiple places in the doc with different layers shown in each case. Is this possible?

34
mikeclarke
4 years ago
jloberstein
jloberstein
asked in Product Questions
Add line to Org Chart

I am trying to draw a basic line.  Everything I've read makes it sound easy "simply hover over the box of the org chart and red dots will appear".  Thing is they don't usually appear.  I have to click on a bunch of different things trying to get them appear then cannot easily turn them off when I'm done. Typically if I hover and drag from the org box it creates a "box" and not a line.  Different red dots though then the ones to create a line. Do I need to be in some special setting to be able to see the red dots to draw a line?

682
jloberstein
4 years ago
Parminder
Parminder
posted in Product Questions
How do get endpoints in shape rather than in descriptions?

I am unable to see endpoints in shapes it show me description. How do I get it back in shapes?

01
Abby S
4 years ago
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