Peer support

Hi The Shapes in Use is not reflecting the shapes currently in my lucidchart diagrams. This was working properly last week but today and yesterday they shapes listed are not formatted the same. Thank you

Hi Lucid Team!I'm loving lucidCharts so far; especially the ability to swap layers to aid in demonstrating complex branching processes. Would it be possible to add Layer groups in future? I've included an image of a similar concept from an image manipulation tool. This would aid in organising complex process flows that take advantage of layers for multiple sections of a large document.

Is it possible to use Lucid Chart to generate UML (and/or documentation) from Perl source code?

UI too small to see. No controls. It's not a user level browser setting. It is a problem with how the web app interacts with the browser. Chrome. If you don't agree lucid still should surface controls. Add some UX to that UI. 

I was experiencing diagrams opening up blank when on the iPad.  I went to my profile icon Settings Advanced Options and disabled the "Pelican Render Engine".  Now I can see my diagrams again.

I'd like to get only resources that are generating cost on the diagram is that possible? 

Is there a way to hide the free LucidSpark templates? By default when you search for templates it searches both LucidChart and LucidSpark but I do not want them. Yes I can take the extra step to search only LucidChart but if I am browsing templates it quickly goes back to all. Very annoying. I'm paying for LucidChart and am not paying for LucidSpark and want the product to emphasize what I'm paying for.  Perhaps there is a setting? Thanks!

There's been a fair amount of turnover at my workplace recently and my organization is looking to adjust our organizational structure. Does anyone who works in healthcare have an organizational chart they could share so I can reference and help determine a direction for my organization to move to? Thanks in advance. 

I am trying to get my text not to wrap under images when i use the attached text thats with a shape the only way i can figure out how to do that is A no spaces or B separate text box. is there a way to reshape the text area only to allow for that  see image.

I see significant lag when working and opening org charts using a data link.  The org charts have between 8 and 350 positions and both can take minutes to load.   I am linking to Excel.    Is this expected? Are there data limits I should take into consideration?   

Hello I am trying to create a sitemap for a course and am following a guide provided by the course. On this guide they use "blank site map" template and when they drag across the 'Home' shape there is a grey cog in the top right corner that is used to continue with the guide. When I use this shape there is no cog? I was wondering where the cog has gone and if I can access the same sun menu another way. Thank you

The default is five steps on the timeline with colored intervals template. I wanted to know how to add additional steps.

When using the Salesforce diagramming cards & icons there is a really useful feature when using the Salesforce icon libraries with the cards. The icons snap directly to the icon zone on the card as shown below:   However this snapping functionality only works with the Salesforce icon libraries and basic shapes (e.g a circle). What I want to do is create my own custom icons beyond the Salesforce libraries that will function in the same way (snap to card) as below: However this custom shape (a group with a basic circle and an image) does not snap to the zone. My questions are: Is there a way to create my own shapes that will snap to the icon zones? Or at least make my group function as a basic shape like a circle so it will snap Can I create similar zones on my own shapes to replicate the Salesforce card functionality? Thanks

I am receiving the below error when trying to import a csv of the query output.  

El Centro de Ayuda de Lucid ahora tiene una sección dedicada completamente a la información sobre facturación. Ya sea que necesites ayuda para acceder a tu factura administrar tu plan o comunicarte con el equipo de soporte podemos ayudarte. Sigue leyendo para conocer más recursos.💁‍♀️ Empezar ahora¿Buscas información general sobre las prácticas de facturación de Lucid? Echa un vistazo a nuestro artículo Descripción general de tu plan y facturación que proporciona información básica sobre la facturación de Lucid y artículos que pueden ayudarte con inquietudes más específicas.🗞 Administra tu plan¿Necesitas ayuda con tu suscripción? En estos artículos tendrás todas las respuestas que necesitas.Actualiza la información de facturación: instrucciones para actualizar tu método de pago Cargos de Lucid: más información sobre nuestros productos y los cargos que se te cobran Error en el pago: pasos de solución de problemas relacionados con errores en el pago Cancela tu plan: cancela tu suscripc

A Central de suporte do Lucidchart agora tem uma seção dedicada inteiramente a informações sobre contas. Se você precisar de ajuda para acessar sua fatura gerenciar seu plano ou entrar em contato com o suporte temos o que você precisa! Continue lendo para obter mais recursos.   💁‍♀️ Iniciar Procurando informações gerais sobre as práticas de cobrança da Lucid? Confira nosso artigo Visão geral sobre plano e cobrança. Nele você encontra o básico sobre o faturamento da Lucid além de links para artigos que podem ajudar com necessidades mais específicas.   🗞 Gerenciar seu plano Precisa de ajuda com sua assinatura? Tudo o que precisa encontrará nestes artigos. Atualizar informações de contas - instruções para atualizar sua forma de pagamento Cobranças da Lucid - saiba mais sobre nossos produtos e por que você recebeu cobrança Falha no pagamento - etapas de solução de problemas relacionados a falhas nos pagamentos Cancelar seu plano - canc

I have an existing org chart mapped out in Lucid - now I want to add some of the shapes to a new layer and create a button. But when I click on the shape to "move to layer" it is greyed out - what could be causing this?

Unable to keep the slides always visible while building my presentation slides

My first time exploring this software.  I created a flow chart and when I went to open it today I can see it in the little window but when I open it it is blank.  It's like it's not there.  What am I doing wrong?  I want to get back into it to do some edits

For years I've used interests tasks and job names to set up intuitive file folders trees in Windows.  I use YYMMDD prefixes on my Lucid docs but being able to set up folder trees like in Windows would be good.  How do I do it? Your article suggesting YYMMDD plus alpha misses the point for me. Can I set up Windows-type file folders in Lucid or how do I save them in Windows GDrive OneDrive etc so they open up automatically in Lucid chart?  

I have defined a Conditional Formatting rule for a display of some Azure Subnet objects which uses the addressSpace.addressPrefixes attribute.  This attribute is an array of strings holding the VNet addresses e.g.: addressSpace:  addressPrefixes:     - "10.0.0.0/8"    - "172.16.1.0/24" I then access this attribute for the Custom Hover Text thus: =CONCATENATE('Space:' @"addressSpace"."addressPrefixes"[1]) In the above example this correctly results in hover text of "Space: 10.0.0.0/8" (also showing that your arrays are indexed from 1) HOWEVER if the addressPrefixes array holds only one item I instead get "#ERROR".  It appears that the processing is unable to handle indexing an attribute with a single-valued array and in all cases where this array has only one value I get the error.  Others with multiple values resolve correctly.  Changing the index to [0] does not work. This appears to me to be a bug in the processing.  

Hi  I am currently in a situation where an owner of a folder has left the company and some files and older are orphans! As an admin I was wondering if there is a way for me to find/access them and share them with the new owners.  Any help or suggestions will be highly appreciated.    Many thanks Vishal Shah

Looking for tutorial on how to create an easy genogram for a school project.

I am trying to import my draw.io charts into Lucidchart. I tried a simple example but the resulting chart in Lucid does not have the edge labels. In Draw IO:I exported the file as an XML in Draw.io. And imported through Lucidchart by selecting Import Draw.io file option.Happy to share the XML file over email. But here it is: <?xml version="1.0" encoding="UTF-8"?> <mxfile host="app.diagrams.net" modified="2021-07-20T23:56:19.605Z" agent="5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML like Gecko) Chrome/91.0.4472.164 Safari/537.36" etag="Jc4X7KfIOD_FY74PYxQZ" version="14.8.2"> <diagramid="lyna7KCBsA6kekZuYKXq"name="Page 1"> <mxGraphModeldx="576"dy="712"grid="1"gridSize="10"guides="1"tooltips="1"connect="1"arrows="1"fold="1"page="1"pageScale="1"pageWidth="850"pageHeight="1100"math="0"shadow="0"> <root> <mxCellid="0"/> <mxCellid="1"parent="0"/> <mxCellid="M27Tg0lbC5T3MDaRsTp_-52"value="hello"style="edgeStyle=orthogonalE

Is it possible to setup Lucid in a way that the drawings/files will be stored Only on my local storage and no files will be stored on Lucid standard/cloud store?