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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,697 Topics
  • 13,974 Replies
5697 Topics
john.a.lopez
john.a.lopez
posted in Product Questions
LucidChart Bug (data source)

Please find below an email from a power user at our site. Please advise on how to address this: John We ran across a bug with the “Replace Dataset” function in the data linking module. We included the prefix “Current State” to our current state data tables. We are now working on defining/creating future state models with the customer and we duplicated our current state workbook as a starting point. When we duplicated the workbook for future state we need to rename our datasets to exclude the “current state” prefix to avoid confusion. We did the following steps: Executed in the “Download as CSV” function for a dataset in Lucidchart Opened the CSV in excel and changed the name of the file and the name of the sheet. Saved the file as an xlsx file type Opened Lucid select table to be updated from data linking module select “Replace Dataset” Luicdchart function select new file. After these steps were executed Lucidchart was unable to map a large percentage of the data to the correct obje

220
Cydney E
1 year ago
Kirk K
Kirk K
posted in Product Questions
Collaborator colors by role

Is it possible to set a board so that guests can post and their colors are set by role? By this I mean that I have 6 people but 3 of them are from IT and 3 are from HR. I want notes created by members of those two roles to have green for IT and red for HR. If I assign collaborator colors can I modify those colors to match this desired outcome?

110
Whittney C
1 year ago
Komal K
Komal K
posted in Product Questions
Interactive Flowcharts in LucidChart

I have a requirement where I want to make the flowcharts which are interactive. like I can show in UI the elements in flowcharts have button and on click of the button can change the css of the element.  Also look and feel of the flowchart to be configurable. 

90
Coumba D
1 year ago
jmaurer101
jmaurer101
posted in Product Questions
Line control with End points

  I am losing my mind trying to mange the lines in my drawing. They start out straight from the end point then when correcting the spaces to look neat they begin to jump and lose the original placement. Once they get into the curly stage all is lost and have to create a new line. then after creating the new line another line will go curly. It's been 2 hours now and this will not go straight. Tried holding shift control and different options but I am losing this battle. Is there a way get the lines under control that I am not seeing online?  In the attached picture I was finally able to get Blue back to straight but NIC2 started to curl and just left it. But after finally getting the red lines how I would like them when completing the last line they all jumped to this configuration.      

260
Whittney C
1 year ago
Colossal M
Colossal M
posted in Product Questions
adding nodes to lines

Hello I am working in an Org Chart and am looking to change the layout a bit. Currently I have a large amount of people all in the same level and it is making the chart really wide I am hoping to adjust the lines so I can stack the names but when I hover over the lines there are no nodes that I can adjust. Anyone have a solve for this? Thanks! 

110
Whittney C
1 year ago
Erin.Welsh
Erin.Welsh
posted in Product Questions
Lucidchart Freezing Columns

Is there a way to freeze a column in Lucidchart? I use it often for process mapping and the column to the right tends to be cut out of view when there's a complex process map with various positions. 

760
Addie
Lucid Legend Level 7
1 year ago
James.Page
James.Page
posted in Product Questions
Account Owner has left business how do we transfer ownership?

Our Account Owner has recently left our business how do we transfer account ownership without the account owner being present?N.B I am already an Admin of our instance

140
Richard U
1 year ago
John J102
John J102
posted in Product Questions
Lucid Chart & Confluence Revision History

Hi Does the integration with Lucid Chart & Confluence support full revision history between the 2 products? eg. When viewing a historic page in confluence which contains a Lucid Chart will the Lucid Diagram display relevant version at the point in time?  My experience so far is that only the latest version of the Lucid Chart is displayed when viewing historic Confluence pages.  Could someone confirm if that's the expected behaviour?   Thanks John

40
Mj Z
1 year ago
Greg D101
Greg D101
posted in Product Questions
Getting the URL for a specific element in a LucidChart document

I have a LucidChart with multiple flowcharts. Is it possible to get the URL for a specific text box (the title of one of flowcharts) so I can click on that link from somewhere else and jump right to the specific flowchart?

360
Phillip W
1 year ago
Padmaja C
Padmaja C
posted in Product Questions
XML schema file to relation model

ERD import from XML schema file

260
Phillip W
1 year ago
Tom K101
Tom K101
posted in Product Questions
Using Org Chart cards in other diagrams

Hi I'd like to use the cards from org charts in other diagrams. For example when creating meetings in LucidSpark I'd like to paste in the attendees from our org chart. Org charts don't seem to act as real diagrams and shapes. Is it possible to copy and paste these as LucidChart objects so that they just become shapes that can be dragged around diagrams? The SVG export might be one way - but it doesn't then seem possible to reimport the SVG easily.

70
Phillip W
1 year ago
Robert D
Robert D
posted in Product Questions
Subscription level you need to access the P&ID application / software.

I am a paid individual basic cloud-based subscriber and it keeps trying to sell me an upgrade every time I try to access the "P&ID Software" package. By clicking the link I seem to have access to the symbols. Is there anything other than symbols or a simple way to access them in the "Software" package.  Never seem to get to what I recognize as any actual "Software."

80
Whittney C
1 year ago
mjkang
mjkang
posted in Product Questions
Question about Licenses.

Hello Question License. I'll hope "Individual License"(LucidChart) in company with personal payment not company support.Is it ok? Do I have to purchase an "Enterprise License" for commercial use? Is the "Individual/Team/Enterprise" grade just functional different?Or constraint audit? Thank you.

180
Leianne C
1 year ago
Naomi
Naomi
posted in Product Questions
Unable to view documet

Hi I've created a document which is currently in draft mode. I've exited the file however when attempting to re-open it a blank document is shown but i can see the flowchart preview in my saved documents. Please can someone assist me with how i can re-open the saved file?

20
Phillip W
1 year ago
Luc P
Luc P
posted in Product Questions
Colapse connector

hello   I have create a connectors between few symbol that are in cascade ( like a folder structure)   Is there any way to have the sub-symbol to be collapse and expand as need?

60
Phillip W
1 year ago
Agustín B
Agustín B
posted in Product Questions
OrgCharts layout help needed

I have to split 10 employees reporting to the same manager into 5 and 5 next to each other instead of a long vertical image of 10 employee one over the other I can't find the way to do that. Any ideas?

110
Coumba D
1 year ago
Claude F
Claude F
asked in Product Questions
Getting started with Gnatt Charts in Lucid

Hi All- I'm new to Lucid Chart so sorry if this is a dumb question. I've found templates for Gantt charts in Lucid but I don't get how to set up the elements so that it is represented in a timeline with a starting month (or quarter) and an ending month (or quarter). Is there some tutorial on buiilding a Gantt chart for Lucid noob's like me? thanks Claude

2075
Leianne C
1 year ago
Vickie L
Vickie L
posted in Product Questions
Why when importing data from a google sheet to create an org chart does it not include the location data?

hi there The import data uses name; role and picture url to create an org chart but it will not include the location. How can I fix this so all data is imported? Thanks Vickie    

40
Micah
1 year ago
Addie
Lucid Legend Level 7
AddieLucid Legend Level 7
published in Product Questions
White Space on Confluence Diagrams

Uneven White Space (Shifted Diagram) If you created your diagram using a template there is likely a shape to the side of the canvas that has details about the template. This shape can sometimes cause the diagram to be shifted if you insert it in Confluence. If you delete the shape the issue will be resolved.    Even White Space (Margins)   Depending on the shape of your diagram in Lucidchart and the size of the frame selected in Confluence your diagram may have margins (white space). Please see the example below:  The below Lucidchart diagram is fairly wide.    If inserted in Confluence Server without making any changes to the size of the frame the frame will adapt to the diagram’s size and there will be minimal white space.    However that diagram is quite large and you likely don’t want it taking up that much space on the Confluence page so let’s make the frame smaller. If you go into edit mode of the Confluence page and select the diagram the below menu will pop up. No changes have

4230
Addie
Lucid Legend Level 7
1 year ago
Macsel F
Macsel F
posted in Product Questions
Mr

Examining the Contributions of indigenous spirituality to the transmission of the gospel in the Grassland of Cameroon

10
Addie
Lucid Legend Level 7
1 year ago
Laura J
Laura J
posted in Product Questions
Sharing boards in Teams without creating a tab?

What is the easiest way to share a board I have created (I want it to be view only) in Teams?  I don't want to add a tab for this board because it simply has feedback from a committee I chaired which I need the other members to be able to view and not something we will be collaborating on in that channel?

10
Whittney C
1 year ago
zander n
zander n
posted in Product Questions
Ability to remove yourself as a Collaborator from a shared document...

We really need to be able to remove ourselves as collaborators from shared documents. It is rediculous how long it is taking to implement such a simple feature. This could even be considered a security risk.  Please add this ability so that users can manage their own documents.

270
Phillip W
1 year ago
Vickie L
Vickie L
posted in Product Questions
How do move boxes down a level without the connector changing managers?

Using a location based template. Have a director then manager then Reprepsentatives. The manager and reps report into the director. I want to show the reps on a lower level than the manager but still reporting into the director. At the moment when i drop the rep boxes to a lower level their connectors automatically move into the managers box

40
Phillip W
1 year ago
Jarrod D
Jarrod D
posted in Product Questions
Lines are different sizes after download

I am experiencing a new problem. When working in lucidchart all of my lines are set to 2point and they all look the same size. But when I download my charts (pdf and svg) the lines coming off any diamonds look bigger than the other lines. 

100
Jarrod D
1 year ago
Joshua L101
Joshua L101
posted in Product Questions
LucidChart Confluence Plugin causing issues in Safari

When we update our LucidChart plugin in Confluence to anything above 1.24.4 we no longer have the capability of editing spaces/pages when using the Safari browser. Anyone run into the same problem as me? If so any solutions?

380
Coumba D
1 year ago
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