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I have a premium account, but logged in collaborators have limited shapes.

  • August 25, 2024
  • 3 replies
  • 42 views

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I have a premium account, last month whenever I shared a diagram to other collaborators, they could edit my diagram without issues no matter how many shapes there was in the diagram. Now whenever they enter my diagram they are bombarded with an annoying no more free shapes available message. They cannot add any more shapes, and they cannot edit anything without this annoying message popping up. Why did you make your platform worse by removing collaboration? The only reason I bought a premium account was so that I could share diagrams to other collaborators. If this is not fixed I will churn.

Best answer by Amelia W

Hi @Caio, thanks for posting in the Lucid Community! Would you mind sending me a screenshot of the error message you are receiving? This will help me better understand what you are seeing. I appreciate your help and patience!

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Amelia W
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  • Lucid support team
  • Answer
  • August 26, 2024

Hi @Caio, thanks for posting in the Lucid Community! Would you mind sending me a screenshot of the error message you are receiving? This will help me better understand what you are seeing. I appreciate your help and patience!


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Amelia W
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  • Lucid support team
  • September 5, 2024

Hi @melisayoungmy, thanks for adding to this thread! Are you experiencing a similar sharing issue?