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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,594 Topics
  • 13,547 Replies
5594 Topics
Tim K
Tim K
posted in Product Questions
Copyright permission

I would like to use the ADKAR model (https://www.lucidchart.com/blog/using-the-adkar-model-for-change-management) image for my master's thesis. Where can I find the copyright on this image? Or do I have permission to use this image? Of course I will refer accordingly to lucidchart when using this image. Thanks in advance.  

91
Leah W
1 year ago
Nagulan S
Nagulan S
asked in Product Questions
Cant open my own Lucidchart document

When I am trying to open my own document I get the following error:Sorry you (xxx) don't have access to this document. You may be logged in to the wrong account.I am the owner of the document I am logged in correctly I even tried with incognito mode. The document is not being shared with anyone with any permission.Can anyone help me with a fix

236
Leah W
1 year ago
Suleiry M
Suleiry M
asked in Product Questions
Lavers VS pages in Lucidchart

I would like a little clarity on the difference between a layer and a page/tab. I am trying to create a button that shows a different page not a different layer and am finding it hard understanding the difference between the two. 

61
Leianne C
1 year ago
Phillip W
Phillip WLucid support team
asked in Product Questions
Creator has filled storage

Hey Lucid users -- if you are seeing the "Creator has filled storage" error it means that the document owner who has shared this file with you has filled their allowable space. You can check who the document owner is by clicking the Share button in the top right corner and then clicking Manage in the bottom right of the pop out window.  If you are needing to edit immediately as a workaround you can make a duplicate of the document by clicking File > Duplicate. This will make you the owner of the duplicate and allow you to continue your work.  Hope this helps! 🍻

182
Leianne C
1 year ago
April M
April M
asked in Product Questions
Flipping Horizontal Swim Lanes in Luicdchart

After clicking on the swim lane the flip feature is disabled. Are you not allowed to do this in Lucidchart? My goal is to place the header on the right side so that it remains visible once I bind the flowcharts. 

133
Micah
1 year ago
Sarah P101
Sarah P101
asked in Product Questions
Groups removed from smart containers in Lucidchart

We use Smart Containers in our LC flows and noticed Groups are now gone. Is this a bug or a permanent change? 

205
Abigail M
1 year ago
Vikash K
Vikash K
posted in Product Questions
Document Ownership Transfer

We worked on some process models for a client and now that the engagement has ended we need to transfer all the maps/ its ownership to them. The client has their own instance of LUCID Charts.  How do we transfer the files to them permanently so that: 1. The client has full ownership and rights of the models we prepared in their environment 2. We are not able to make any further changes to the files that we have created

511
Cydney E
1 year ago
Erin.Welsh
Erin.Welsh
posted in Product Questions
Using LucidSpark for Strategy Meetings

Does anyone have a favorite template to use for strategy meetings? I have an annual strategy meeting coming up for our next year and I'd love to see what people find that's worked best for them. Specifically looking to break down barriers goals and future direction for the company. Thanks in advance!

20
Erin.Welsh
1 year ago
Aлена М
Aлена М
posted in Product Questions
functionality of collaborative work

Does Lucidpark support the requirement where the first artist can draw in an empty area of the canvas and will have his artwork appear at the front but in case of drawing in a not emply area his art will be behind?  

01
Eric R
1 year ago
Suleiry M
Suleiry M
posted in Product Questions
Chat GPT integration

Will lucid ever integrate with chat gpt as a plug in ?

201
Leianne C
1 year ago
Phillip W
Phillip WLucid support team
published in Product Questions
Troubleshooting Shape NotesTroubleshooting

Hey Lucid users -- if you are having trouble with our Shape Notes there are a couple of things to look into: When a shape has a note a gray notepad icon will appear next to the shape. The only way to view the note is to click on this icon. The only way to add or delete a note is to right click on the shape and select "Delete Note". Notes are not visible when printing or downloading a diagram. Notes are different from comments although the icons will appear in the same place next to the shape. Comments are intended for collaboration whereas notes are for keeping diagrams concise by moving text to notes rather than keeping it all in a shape. Anyone you share the document with has the ability to see your Notes. If the issue persists please give us a heads up with the following information: A screenshot of the issue. A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a W

72
Leianne C
1 year ago
Rebecca W102
Rebecca W102
posted in Product Questions
Fit Chart To Word

How do I convert my chart to word but not all on one page as it makes it too small how can I make it split over various pages. 

51
Phillip W
1 year ago
泰斗 手
泰斗 手
posted in Product Questions
I can not change my folder name in Japanese.

私は日本語でLucid Chartを利用しています。今日、Lucid上で新しいフォルダを作成してこの名前を変更しようとしました。しかし、日本語名をつけてEnterキーを押したところ、日本語の変換が確定されずにそのままフォルダ名が決定されてしまうようで、名前が「新規フォルダ」のままになってしまい、変更することができませんでした。他の文書で日本語名を記入し、貼り付けて決定をしたり、または英字名で、変換を必要としない入力をした場合は正常に変更することができます。少し前に、Lucidのドキュメント内で日本語の変換に関するバグが発生していたと思いますので、おそらく関連の事象だと考えられます。対応をよろしくお願いします。 ---- I use Lucid Chart in Japanese.Today I created a new folder on Lucid and tried to rename this.However when I gave it a Japanese name and pressed the Enter key the folder name seemed to be determined without confirming the Japanese conversion and the name remained "New Folder" and I could not change it.If the Japanese name was entered in another document pasted and determined or if an English name was entered that did not require conversion the name could be changed normally.I believe there was a bug related to Japanese conversion in the Lucid documentation a while ago so this is probably a related issue.Please take care of this issue.

842
Leianne C
1 year ago
IT I
IT I
posted in Product Questions
Okta Scim provisioning of team folders

Is it possible to get Team Folders access via a sync from Okta for different groups and have people access different multiple team folders all through SCIM.    Example lets say I have 3 teams Dev Sales Marketing each team has a group in Okta Id like those groups  to achieve 2 goals.  1st - Propagate to Lucid ( this part I have workin via SCIM)  2nd - Have each group map to a team folder where group they can access their team's Lucid resources.  a stretch goal would be something like Sales has a team folder Marketing has a team folder and they also have a sales+marketing colab folder.   is any of the 2nd part possible? 

151
Leianne C
1 year ago
Anthony S
Anthony S
asked in Product Questions
Change the default file location in Google Drive

Every Lucid chart I create is saved to the same folder in Google drive. How can I change the default location? Now that I know I don't get a choice to change the location with each chart I would like to move it to a more generic location. Thanks Anthony S.

393
Leianne C
1 year ago
Zairul A
Zairul A
asked in Product Questions
How can I edit the months in my timeline?

From just November maybe change to Nov 2023

64
Zairul A
1 year ago
Rob J102
Rob J102
posted in Product Questions
3rd Party Cookie Workaround ?

After a recent corporate security policy update 3rd Party cookies are now blocked and can't be turned on. This has broken LucidChart Confluence integration with diagrams now not showing correctly in Confluence. Is there any workaround that doesn't involve enabling 3rd Party Cookies ?Is there any plan not to rely on 3rd Party Cookies for such integrations to work in the first place ? Thx

131
Karsten B
1 year ago
Phillip W
Phillip WLucid support team
published in Product Questions
Schoology Integration TroubleshootingTroubleshooting

Hey Lucid users -- if you are having trouble with our Schoology integration there are a few things to look at: Teachers can add a Lucidchart diagram to an assignment by navigating to a course selecting "add materials" selecting the insert content button selecting Lucidchart and then selecting the diagram from their Lucidchart docs list. When students select the diagram link in the assignment that will open a new copy of that diagram for them. Students can submit a Lucidchart diagram as an assignment by exporting the diagram as a PDF from within Lucidchart navigating to the assignment in Schoology selecting submit assignment and uploading the PDF. If your Lucidchart documents list doesn't load when diagramming in Schoology can you check that 3rd party cookies aren't blocked for your browser? If the issue persists please drop a comment with the following information:
 A screenshot of the issue so I can see what you’re seeing. Can you send a screenshot of the associated Javascript Cons

70
Phillip W
1 year ago
Phillip W
Phillip WLucid support team
posted in Product Questions
Salesforce Schema ERD Import Troubleshooting

Hi Lucid users -- if you are having difficulty with our ERD Import - Salesforce Schema functionality there are a few things you can look at: To use the API your organization must be on one of the following 4 editions (the API is enabled by default): Enterprise Edition Unlimited Edition Developer Edition or Performance Edition. Editions with no API Access include: Contact Edition Group Edition Professional Edition and Spark Edition If you've verified you have API access but are still unable to import please confirm that the "Lock sessions to the IP address from which they originated" setting is not checked in your Session Settings in Salesforce. Try the schema import in a Google Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions. Please check your login IP Ranges under your Salesforce user profile and make sure that those ranges are not restricted. In most cases if the above tips don't help this could be t

740
Phillip W
1 year ago
Phillip W
Phillip WLucid support team
posted in Product Questions
Revision History Troubleshooting

Hi Lucid users -- if you are having trouble with Revision History there are a couple of things to take a look at: Revision History is only available to certain subscription levels. If you receive a message saying you are unable to view it you will need to upgrade to access your revision history. If you upgrade your revision history will be available from the beginning of your documents. Refer to our Upgrade your Lucid account. While making edits to your document Revision History will save a different version every few minutes. Pressing “Restore” will restore that copy over your current copy. If you are wanting to keep your current copy you will want to press “New from version”. While going back and forth between versions in your revision history it is possible that even the most recent version isn’t your current document. You have to exit revision history entirely to look at what your document looks like currently. If you accidentally restored your document to a previous version but w

120
Phillip W
1 year ago
Phillip W
Phillip WLucid support team
posted in Product Questions
Quip Troubleshooting

Hey Lucid users -- if you are having difficulty using Quip with Lucid there are a few things to check out: There are some Lucidchart features that can't be used in Quip. Please take a look at the Help Center article linked above for a list of features. If you are inserting an Org Chart in Quip images that were inserted in Lucidchart using URLs will not be able to display. Please upload the images to Lucidchart directly and then they will be displayed in Quip. Verify that 3rd party cookies are enabled on your browser. Please take a look at this article for information on how to do this. Try using Quip in a Google Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.  If the issue persists please give us a heads up with the following information: A screenshot of any error messages or pop ups that appear. A description of the steps you took leading up to the issue. A screenshot of the associated Javascr

180
Phillip W
1 year ago
Phillip W
Phillip WLucid support team
posted in Product Questions
Process Diagram Troubleshooting

Hey Lucid users -- if you are having trouble with our Process Diagram Import there are a couple of things to try out: The data has to be formatted a certain way in order for the import to be successful. Take a look at this article. Since Lucidchart’s CSV export uses the same format as its import you may wish to export an existing Lucidchart diagram as a CSV file to use as example of how your file should be formatted. Please take a look at this section of our Process Diagram Import article for more information on how to do this. If you go to File>Import Data>Process Diagram you can also download an example CSV data set from that screen. If the issue persists give us a heads up with the following information: A screenshot of the error you are seeing. The CSV you are trying to import. A screenshot of the associated Javascript Console output right after you try to import the CSV file. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows

40
Phillip W
1 year ago
Phillip W
Phillip WLucid support team
posted in Product Questions
Troubleshooting Passwords on Published Documents

Hey Lucid users -- if you are having trouble with passwords while Publishing there are a couple of things to check out: Password protection of published documents isn’t available to all account levels. Please see the Lucidchart Plans article for more information about the features available at each account level. If you are interested in upgrading please visit our Upgrade your Lucid account. If you created the document or the document has been explicitly shared with you then you will not be prompted for a password as you already have access to the document. If your document is embedded then password protect will not function on either the embedded document or published links. To resolve this please un-embed the document. Hope these help -- feel free to give us a heads up if you need further assistance!

90
Phillip W
1 year ago
Daisy F
Daisy F
posted in Product Questions
Adjust Org Chart Photo Size

Hello How can I adjust the Photo size in my org chart? I can adjust everything else except that. please help!

361
Leianne C
1 year ago
Junior A
Junior A
posted in Product Questions
Looking For Structured Chart Template

Hey I am looking for a structured chart template that has all the symbols I need such as data flow control flow loop symbol etc

32
Joe R102
1 year ago
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