Answer

"Import your data" disabled by administrator

Forum|Forum|11 months ago
December 19, 2024
2 replies
46 views

js245f

For some reason I am getting the following message when I try to import UML data. I’m using a private account (not using an organisational one) so not sure why this would appear and how I can move past it

Best answer by Ambar D

Hi @js245f, thank you for posting in the Lucid Community! Thank you @aparrish for your insight here as well.

Taking a look at your account @js245f, I see that you’re on a paid individual plan and I think this is an odd error message for you to receive. Because I think this will be an account-specific issue, I have converted this to a private support ticket to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

+15

aparrish
Lucid Legend Level 7
Forum|Forum|11 months ago
December 19, 2024

@js245f importing UML data is a premium feature. If you are on a free plan, then you would need to upgrade to the Individual plan to import UML data. It’s relatively affordable. For pricing, check out this link:

https://lucid.app/user/118904405#/subscriptionLevel/chart/levelType

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+10

Ambar D
Lucid community team
Answer
Forum|Forum|11 months ago
December 20, 2024

Hi @js245f, thank you for posting in the Lucid Community! Thank you @aparrish for your insight here as well.

Taking a look at your account @js245f, I see that you’re on a paid individual plan and I think this is an odd error message for you to receive. Because I think this will be an account-specific issue, I have converted this to a private support ticket to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

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