"Import your data" disabled by administrator

Question

For some reason I am getting the following message when I try to import UML data. I’m using a private account (not using an organisational one) so not sure why this would appear and how I can move past it

Ambar D · Accepted Answer

Hi ​@js245f, thank you for posting in the Lucid Community! Thank you ​@aparrishfor your insight here as well.Taking a look at your account ​@js245f, I see that you’re on a paid individual plan and I think this is an odd error message for you to receive. Because I think this will be an account-specific issue, I have converted this to a private support ticket to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

aparrish · Answer

​@js245fimporting UML data is a premium feature. If you are on a free plan, then you would need to upgrade to the Individual plan to import UML data. It’s relatively affordable. For pricing, check out this link:https://lucid.app/user/118904405#/subscriptionLevel/chart/levelType

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