Product questions

I’d like to include a frame(s) of content giving newbies to Lucidspark the very basics on how to get started on the board. I’m specifically interested in Lucidspark. This will be placed before the main board content, so for someone perhaps coming to Lucidspark for the very first time, they’ll have some hand-holding to get comfortable. Just some instruction on navigation, toolbars, simple editing and formatting.Is there a template anywhere with content like this for a Lucidspark board? I’ve seen a few Getting Started videos which are good, but I want this content displayed right on the board. Thanks. 

Entity Relationship diagrams allow you to represent elements of your databases visually using entities. They also allow you to represent the relationships between your databases using relationships. In this example an ERD has been built to represent the relationships between six school databases:Students Groups Teachers Subjects Subject Teacher MarksEach database contains information that relates to information in another database but to avoid confusion the data is organized into separate databases. Without Entity Relationship diagrams (ERDs) it can be difficult to understand what information is stored in your databases and how to use that to your benefit. ERDs set you up for success because they allow you to visualize and in turn better understand how your databases rela

I am unable to edit a LucidSpark document and can’t figure out why.  All my edits show in my local browser only, and nobody else on my team can see my edits.  It insists that I’m offline, but I am online and can see my teammates’ live cursors and edits.  I tried switching to another browser, flushing my cache, and logging out and in, but nothing helps.  Thought it would fix itself, but it’s been 4 days with the same behavior.  I have a full license.  Here’s two errors I sometimes see:My wifi signal is strong and 100% online from a residence.  I’m not using a VPN.  I’m out of ideas. 🤷‍♂️

You can now work with Jira issues from multiple Jira instances on the same board using our Lucid Cards for Jira integration. To connect each Jira instance, please refer to the Integrate Lucid Cards with Jira article for specific steps. Once you’ve connected each instance you’d like to work with, read on in this article for details on working with both instances in the same board.  Jira Instance Switcher In order to switch between Jira instances when importing or creating new Jira issues, use the Jira instance switcher present in Lucidspark. The instance switcher is present in the following locations:

My account preferences AND document preferences in Lucid both have the grid set to be hidden but it is not hidden. It appears that I cannot make it go away. How do I resolve this?

As a long time Visio user who may be moving to LC I’ve desperately been trying to find a way to simulate Visio Guides in LCLC has the vertical and horizontal guide lines, which is what Visio Guides get converted to when a VIsio diagram is imported, but as highlighted inthey are not equivalent. LC’s Snap To Guide only seems to work at the extremes of an object, not in the centre, not to connection points as Visio Guides do. Furthermore, with Visio Guides, moving the guide also moves the objects glued to them. This does not happen in LCI can acheive near Visio Guide functionality using, say, the bracket style Containers. This allows me to move groups of objects in sync with each other vertically and horizontally. Objects can also be magnetized in both a horizontal and a vertical container which is

Hello Team,The background of my swim-lane chart is green.  When I attempt to save as a pdf, the background is white.  How do I get Lucid Chart to print both my chart and the color background?Thank you!Kevin

I am trying to add new employees but when i edit the names it either disappears or doesnt change from the default assigned in lucid chart eg New Employee (2) How can i have my edits take effect? Also is there a way to have edits in lucid chart automatically update the CSV/Google sheet data set. Right now i have to export as CSV then upload that into google sheets and then import that sheet. Is there an easier way?

When I try to import items from Monday.com through Lucid and select ‘Authorize’ the following error page appears:{"error":"invalid_scope","error_description":"Invalid scope param"}Is this a Lucid issue or a Monday.com issue?

We have used the Page Name field on the Master page to identify child pages correctly. As of this morning we have discovered that this is no longer working as expected. It appears to be broken on all of our Lucid Chart files. This accounts for hundreds of files affected by this new bug.

It is taking me 3 times longer to do anything in this software than it does in mspaint and i wouldnt use it if it was not mandated by my company. How do i disable all crazy line behaviour such that it doesnt snap and doesnt turn into a snake-like series of mini-lines every time i move an object? i dont want any of the objects changing their shape or their behaviour when i move something. Simply disabling snap does not seem to change this auto arrange /auto change line behaviour.  

Hey HeyI want to apply conditional formatting on shapes which are grouped with another shape. For this I started creating a rule with custom formula and expected this to work```=SOME(Groups, x => CONTAINS(x.items, THIS."id"))```But unfortunately this doesn’t. Any idea what’s wrong?

Lucidspark is not showing priority icons, just gray circles in cards and something like a missing icon when editing the card values. Any ideas? We are using default priority icons.  

when I write text in an BPMN Task Box and I have more than one line break, the second and the following lines dissapear. This is a bug. It doesn´t make it possible to write more than 2 lines in one box.

Hi We would like to see the last log in dates of our users (licensed and unlicensed) Please advise how we can get that info? Thank you

Hi all,Could anyone recommend any specific template(s) to use for creating a theory of change diagram. Thanks.

Since a recent update in LucidChart, when you select a layer on top of the page, the components of that layer all get some transparency, while it used to be only the components outside of the selected layer.It was very useful to highlight all the components of the selected layer to quickly identify which ones are part of the layer, which ones are not. Now they all look the same, it’s hard to distinguish. Is it an expected behavior of the update or just a bug ? I’d really like to go back to the previous behavior. Thanks 

Every time i select create new it loads for a second and then nothing happens i have tried in incognito as well just to make sure and the same thing happens

I want to be able to check my spelling and grammar so that I don't have to go through and carefully read over everything I type just to make sure I didn't make any typos. This feature would be really helpful. 

We have a new team member who has been granted a license for LucidChart.  Another team member is trying to share a chart with the new team member, and the new team member is not able to receive the shared chart.

I tried to follow this process to make a link that works w/o login:https://help.lucid.co/hc/en-us/articles/13592910415380-Guest-Collaborators-in-LucidHowever, it still says ‘Log-in’ required on the page where I make the link, and opening the link asks me to login.Thanks

Hello everyone. I am unable to get clear print of the flowchart as my flowcharts are a bit complex and is in one line only. Want to make it shorter by converting it in 2-3 lines but unable to do it. Please provide a way so that i can take a clear print of flowchart. Thank you

Hello Team,I have a 5-lane pool.  I want to adjust both the height and width of the lanes...either individually or all at once.  I don’t want to drag to adjust the size.  I want the ability to input H x W  values--something like 2” x 10”.  How do I make this happen?Thanks in advance,Kevin

We are enterprise users, but any chart I create, I am unable to see or create any statuses.This is all we see, instead of Draft, Completed, Approved etc.  

How do I hide Entity  Attributes in an ERD.I have tables with 70+columns.  Including column detail makes the ERD unusable.