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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,791 Topics
  • 14,412 Replies
5791 Topics
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georgelintern
asked in Product Questions
Header & Footer that works with page tiling and applies to all pages

 Hi,Using a master page I can create a nice header and footer for a chart that fits on a single page.  See example Figure 1.Figure 1 - a header and footer on the page I printWhen a chart extends across multiple page tiles, the master page will only apply to a single page tile.  See Figure 2.Figure 2 - a Master page (header & footer) applied to a page with multiple page tilesAlso, in Figure 2, you can see several blank page tiles to the left of my chart.  I cannot understand why they are there.I have two questions:How can I set up a header and footer that applies to each page I export when using page tiles? Why are there so many blank page tiles to the left of my chart?Thanks  George Lintern

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Crystal Ingersoll
asked in Product Questions
"How can I transition my Jams to Lucidspark?" Article not working

Hi all,I am trying to access the article in the FAQ “How can I transition my Jams to Lucidspark?” at this link https://lucidforeducation.com/jamboard-replacement, but I keep getting an error. It seems the article link is not working. Does anyone know the steps to transition my Jams?

343
Micah
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jonosuave
asked in Product Questions
External Device Recommendation for Macbook Devices

I’d like to use the drawing features of Lucid Spark on my Mac, which obviously isn’t touchscreen. Are there any drawing tablets I can connect with my Mac that integrate with Lucid?

202
Ryan Rhodes
Lucid Legend Level 1
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lmass
asked in Product Questions
Semi-bold Font

 How can I upload and apply a font in semibold? We have a special font for our company. A semibold font is mainly used for highlighting. I can upload and use the regular font, but where can I find the semi-bold font?

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annmarie100
posted in Product Questions
Training videos?

Where can I go for direct, quick examples/videos to use the platform quickly? The training videos are very frustrating. Need quick tips and examples that really mean something! And BYW, let users really give you feedback, verses the drop down options you give at the end of this survey. Feels like you don’t care at all what feedback we send you. If so, great...but tell us and don’t waste our time. You were recommended to me from a start up. I’m trying to learn your app, but I’d love some guidance. My goal is to set up a team to be able to present visually vs. verbally or written. Please get back to me asap. Thank you. You definitely need to change the restrictive dropdowns!

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Bear
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Marisa B101
asked in Product Questions
copying shapes is copying notes too

HiWhen building a process diagram in LucidChart, and I click one of the purple dots to add the next activity box, instead of just copying the same shape, it copies over the existing Notes as well. Can this be fixed?Thanks

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StingyJack
asked in Product Questions
Is there an easy way to change all instances of a specific color

I have a process diagram that uses about 10 colors as shape backgrounds, and some of those colors are hard to read (like #E10098 with white text or #009900 with black text).  There are a few hundred shapes on the diagram and the color usage isnt consecutive where I could selectable a block of shapes to edit at once.I want to make it more accessible/easier to read, is there a way to change a background color across the whole diagram?For example for every shape with a background color of #E10098, change the background color to #008573.   It would be really excellent if this could also be used to set a gradient also.. 

562
Micah
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Nick G
asked in Product Questions
Do sticky notes now have to be square?

Why is it that some yellow sticky notes can be resized into rectangles and some are locked squares (including all new ones)?  I can’t figure out the difference but the horizontal resize handles simply don’t work on some of them, yet I have a couple of rectangular ones on my chart. 

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Matt N
asked in Product Questions
Lucid Chart no longer in google launcher (Waffle)

Hello,The Lucid Chart Icon was available in our “Waffle” for google early last week but now it has disappeared. How can we put it back.Thank you,Matthew Nagle

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Caroline R
Caroline R
asked in Product Questions
notes and pictures new display in a diagram : rollback possible ?

I have recently noticed a change in all my Lucid diagrams, which makes them much less readable than before...I mostly use the BPMN shapes. In the BPMN "language" the circes have a specific meaning. They correspond to an "event" that happens during the process.Today, all the pictures and notes that I have attached to a shape are presented in a circle (it was not the case before) and can therefore be taken as an "event" in the process while they're not events at all. Here is an example of a note and a picture attached to a shape : Is it possible to have a rollback in order to keep the notes and images presented as they were before, which was much better and made my diagrams much more understandable ?Thanks in advance for your help.

342
Caroline R
Jingli H
Jingli H
asked in Product Questions
cannot paste image or import visio file

Our gateway team has already add *.lucid.app to the whitelist,  but when I paste image I still got the error belowAccess to fetch at 'https://cdn-image-service.lucid.app/images/37e584d6-51be-4019-b767-738cfd795fd7/128' from origin 'https://lucid.app' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.May I know how to resolve it?

965
Addie
Lucid Legend Level 8
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ikaynov
asked in Product Questions
Publish Area Selection feature is missing/disabled.

According to these questions, the Area Selection feature has been disabled: I consider this feature as core feature for Lucid Chart. In fact this was one of the features that convinced us to buy the licence for the product. It allows us to make live links to the charts and place those links in the documentation pages.We will strongly consider moving to another tool, if this feature is not added back.Is there any possibility that this feature will be turned back on? And when would that be?

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Morgan T
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JayK
asked in Product Questions
How do I hide the "Learn How to Edit this Template" panel ?

How can one toggle off/on to hide the “Learn How to Edit This Template” panel ? 

352
J
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mmsussex
asked in Product Questions
Scale to scale... rather than not...

When the scale is set at 1cm to 1m and the object dimensions are 1cm by 1cm, why does it show as 0.64m - surely it should be 1m… simples?! Why isn’t the scale working to scale?  

313
Micah
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chanced
asked in Product Questions
Can I not export with a free plan?

I have a very simple graph diagram that I’d like to export to SVG but Export is greyed out. From what I’ve read, I should be able to Export to everything except Visio.Is there something I need to do to enable Export? 

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Sylvia X
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Jenny N
asked in Product Questions
Can I copy or export comments

I need to copy the discussion my team had in comments into our ticketing system. I can’t seem to select and copy the comments. How can I do this?

2675
Sylvia X
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James
asked in Product Questions
Mass migration from Miro to Lucid

Hi there,I’ve been through Miro’s training lab for migration of Miro boards to Lucid Spark - With some success.However, our organisation has members who have a huge amount of Miro boards of varying sizes, and I’m hoping there is a way to migrate multiple Miro boards at once. I know this is unlikely, but it’s worth an ask! Has anyone discovered a way to mass migrate a large number of Miro boards to Lucid Spark?Is this something that Lucid can support? (Lucid’s support seems to be community driven rather than something you contact Lucid directly for)

461
Emma D
K
kdx
asked in Product Questions
Missing image when exporting

Hi, for some reason the images are missing from my chart when I try to export them out from lucidchart. The images are linked to a google URL Link. 

382
xenia cubrac
Lucid Legend Level 3
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FWLucid
asked in Product Questions
How to make tags available for read-only or comment-only users?

I am using a lucidspark dashboard, containing a higher number of sticky notes (> 40). For simplification I would like to use tags which work very well for users having edit rights. I noticed now that users without edit rights do not see these tags. Could you help me investigate this further?

442
xenia cubrac
Lucid Legend Level 3
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binxiao_ks
asked in Product Questions
How to set a chart as readonly ?

When I review other teammate's LucidChart file I do not want to change it by mistake, so I hope  I can set the chart as readonly, how to do it ?

1333
Phillip W
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chrisf
asked in Product Questions
Backgrounds

HI,Is there a way to change the colour of the background that is behind the canvas.The webpage the diagram is being embedded in has a white background, but depending on the zoom, when zooming out, the grey from behind the canvas appears and look messy.Also, is there a way to set the default zoom of a diagram when loading as embedded, or a way to set which page of a process flowcharts the diagram initially loads to as default With thanks Chris

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AndyB
asked in Product Questions
Changing swimlane data set title

OK so here is the next thing that is driving me crazy with Lucid, I’m trying to edit the title text in the swim lane on a Technology roadmap and can’t. Clicking on the shape doesn’t work, I have the chart open in Lucid chart editor and selecting properties for Grid Container displays a value field and Name field (see picture on the right) both of these appear to be locked and I can’t change the text from In Progress?! Also all the text attributes (bold, underline, colour, spacing etc..) do nothing to this shape.What am I missing here? 

4435
Micah
J
JayK
asked in Product Questions
How do I access full set of BPMN 2.0 symbols ?

I am creating Business Process maps and although started with the BPMN Process Flow Example template, I am only seeing a very limited number of symbols under Shapes. How do I grab the full set of these symbols ?

2154
Micah
Christian S101
Christian S101
asked in Product Questions
Lucidchart's BPMN Functionality

Hello am I right that there is no default message flow in Lucidchart available? There is no default shape in the collection and it is not possible to configure a dashed line with a circle at the start and an arrow at the end. What’s the reason for that and how can I draw valid message flows in Lucidchart? Thank you!

8921
Micah
L
LucidQs
asked in Product Questions
Special characters in Lucidchart

How do I add special characters like the ones found in MS Word Wingdings font? And perhaps a chart (like in MS Word) showing the characters themselves?   

4671
Phillip W
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