Skip to main content
Answer

Can not create a team folder on a Team account - how to share folders on a Team account

  • January 23, 2025
  • 6 replies
  • 54 views

Forum|alt.badge.img+1

Hello,

 

 I change from personal licence to Team Licence on Lucid chart, but I am the owner of the team and cannot crear or move some document to the team folder (even i cannot crear a folder inside)

 

 The option is on gray, some one know to make that available ? 

 

 

 Best Regards

Best answer by Ambar D

Hi ​@carlosdhm6, thank you for posting your question in the Lucid Community! Thank you so much ​@Humas1985 for your help here - you are exactly right. Team Folders are an Enterprise-only feature. I apologize for any confusion here.

@carlosdhm6 On a Team account, you can still share individual documents and folders with your colleagues. I recommend reading the Share with collaborators in Lucid article to learn more!

 

Share an individual document using an email or a share link - 

 

Share a folder using an email or a share link - 

 

I hope this helps! Please let me know if you have any additional questions or concerns. 

Comments

Humas1985
Lucid Legend Level 10
Forum|alt.badge.img+24
  • Lucid Legend Level 10
  • January 23, 2025

Hi ​@carlosdhm6 

Have you created a folder before / noticed the option enabled for you?

It's possible that your admin has not enabled this capability for your account.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

 


Forum|alt.badge.img+1
  • Author
  • January 23, 2025

Hello Humas1985

 

 I am the admin. I need enabled something ? 

 

Regards


Humas1985
Lucid Legend Level 10
Forum|alt.badge.img+24
  • Lucid Legend Level 10
  • January 23, 2025

Thanks for confirming ​@carlosdhm6 

Team folders are an Enterprise-only feature in Lucidchart, Can you confrim you're on an Enterprise plan ?

To learn more - How can I enable Team Folders in Lucidchart? | Community

Regards


Forum|alt.badge.img+1
  • Author
  • January 23, 2025

Thanks Humas1985

 

 No, we buy a team plan, so in this case how I share the documents or disign to my team ?

 

Regards

 


Humas1985
Lucid Legend Level 10
Forum|alt.badge.img+24
  • Lucid Legend Level 10
  • January 23, 2025

@carlosdhm6 - Thanks for confirming your plan level - this helps to solve.

Below post summarizes the key points for your reference, as it covers an item on the feature list. This concludes our discussion - Kindly let us know if you need any assistance.

"Team Folders" and "Team Hub" not available in "Team" plan? | Community

Best Regards


Ambar D
Forum|alt.badge.img+10
  • Lucid community team
  • Answer
  • January 24, 2025

Hi ​@carlosdhm6, thank you for posting your question in the Lucid Community! Thank you so much ​@Humas1985 for your help here - you are exactly right. Team Folders are an Enterprise-only feature. I apologize for any confusion here.

@carlosdhm6 On a Team account, you can still share individual documents and folders with your colleagues. I recommend reading the Share with collaborators in Lucid article to learn more!

 

Share an individual document using an email or a share link - 

 

Share a folder using an email or a share link - 

 

I hope this helps! Please let me know if you have any additional questions or concerns.