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Can not create a team folder on a Team account - how to share folders on a Team account

Forum|Forum|1 year ago
January 23, 2025
6 replies
92 views

Hello,

I change from personal licence to Team Licence on Lucid chart, but I am the owner of the team and cannot crear or move some document to the team folder (even i cannot crear a folder inside)

The option is on gray, some one know to make that available ?

Best Regards

Best answer by Ambar D

Hi @carlosdhm6, thank you for posting your question in the Lucid Community! Thank you so much @Humas1985 for your help here - you are exactly right. Team Folders are an Enterprise-only feature. I apologize for any confusion here.

@carlosdhm6 On a Team account, you can still share individual documents and folders with your colleagues. I recommend reading the Share with collaborators in Lucid article to learn more!

Share an individual document using an email or a share link -

Share a folder using an email or a share link -

I hope this helps! Please let me know if you have any additional questions or concerns.

Humas1985

Lucid Legend Level 10

Hi @carlosdhm6

Have you created a folder before / noticed the option enabled for you?

It's possible that your admin has not enabled this capability for your account.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Huma || Lucid Legend

C

carlosdhm6Author

Hello Humas1985

I am the admin. I need enabled something ?

Regards

Humas1985

Lucid Legend Level 10

Thanks for confirming @carlosdhm6

Team folders are an Enterprise-only feature in Lucidchart, Can you confrim you're on an Enterprise plan ?

To learn more - How can I enable Team Folders in Lucidchart? | Community

Regards

Huma || Lucid Legend

C

carlosdhm6Author

Thanks Humas1985

No, we buy a team plan, so in this case how I share the documents or disign to my team ?

Regards

Humas1985

Lucid Legend Level 10

@carlosdhm6 - Thanks for confirming your plan level - this helps to solve.

Below post summarizes the key points for your reference, as it covers an item on the feature list. This concludes our discussion - Kindly let us know if you need any assistance.

"Team Folders" and "Team Hub" not available in "Team" plan? | Community

Best Regards

Huma || Lucid Legend

Ambar DAnswer

Lucid community team

Hi @carlosdhm6, thank you for posting your question in the Lucid Community! Thank you so much @Humas1985 for your help here - you are exactly right. Team Folders are an Enterprise-only feature. I apologize for any confusion here.

@carlosdhm6 On a Team account, you can still share individual documents and folders with your colleagues. I recommend reading the Share with collaborators in Lucid article to learn more!

Share an individual document using an email or a share link -

Share a folder using an email or a share link -

I hope this helps! Please let me know if you have any additional questions or concerns.

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