Product questions

Every time I try to export a PNG (non-transparent), I get an error. This is occuring across documents and with both 160 and 300dpi settings. This used to work reliably not it fails 100% of the time. JPEG and PNG transparent background work ok.

You can only remove Shared Documents from your account if you have ‘Edit and Share’ access to the document. If you were only granted Edit, View, or Comment access, you will need to contact the document owner to remove you. If you don’t have ‘Edit and Share’ access to the document: Locate the document owner by going to the document and clicking More Options.Click on Show Details and locate the document owner in the right-hand panel that pops up. Contact the account owner and ask to be removed as a collaborator from the document. If you have ‘Edit and Share’ access: Click on the Sharing Options of the shared document you’d like to remove from your account.  Under Collaborators, click Manage. Find yourself in the Collaborators list and click the ‘X’ next to your name.Confirm that you would like to remove yourself as a collaborator on the document. Feel free to reply to this post with any questions you may have! 

We really need to be able to remove ourselves as collaborators from shared documents. It is rediculous how long it is taking to implement such a simple feature. This could even be considered a security risk.  Please add this ability so that users can manage their own documents.

Hi I want to remove myself from some shared folders but I not know the document owner. These folders are taking up alot of space and I really want to get rid them is there any way for me to be removed from them without contacting the document owner? Thank you 

A Lucid document was shared during a training session, but I don't want it listed in my documents any more. "Move to Trash" is greyed out - how can I get rid of it?

I had a personnal account and started and account with my work instead. Shared document from personnal account with work account. In work account opened shared document and "saved as" to create a copy of it. On personnal account deleted the shared document. Now back to work account still see the shared document and can't remove it.   How can I remove it ?

How can I straighten this line? 

Hi, My document was created and reopen for edit it but some line is losted or dropped in my document.  

While editing my process map I must have accidentally deleted an entire layer. I've tried to undo but the undo button does nothing. Tried Revision History but it's unclear if it will have previous revisions. I've lost a lot of work here and I'm really not happy that I have to upgrade to compensate for an undo button not working and don't know if it will even work. Lucid Chart your app is great but this is a real let down!Neil

I recently encountered a serious issue while using Lucidchart in Chrome. Despite being connected to the internet, the editor consistently showed "Save Offline" status. After restarting my PC, I lost two days of work on my design diagrams with no prior warning from the browser.I've noticed this issue appears to be Chrome-specific, as the same charts work properly when edited in Microsoft Edge.This data loss has significantly impacted my work. Could you please:Help me understand why this happened Advise if there's any way to recover my lost work(I suppose no way to recover) Provide guidance on preventing this issue in the futureThank you for your assistance.  

A recent update to the Alternate Row Shading function for ERDs has broken the shading for existing ERD charts. This is a significant issue for me as I have more than 45 very large ERD containing more than 4,000 tables that have been impacted by this.Full screen shotClose up Your attention to this is appreciated.Regards

We would like to create the timeline line with no assignee. Can we use the card without the assignee icon? How to configuration?

Hello.  New user here.My company is in the process of moving from ProMapp to Lucid for all of our standard operating procedure documentation.  In ProMapp, our SOPs are texted based, like a Word document, with images being attached to some steps.  They are not chart or flow chart based.  This is an example of how our current SOPs are done in ProMapp: My question is, is it possible to set up SOPs in Lucid in a form similar to what we’re doing in ProMapp or are we going to have to move to chart based documents?  I’ve been doing a little research and so far it looks like we are going to have to convert to chart based documents but I may very well have missed something.  Thanks for any help.

Can I import a spreadsheet (or .csv) and have Lucid automatically generate a flow diagram to my specifications?The flow diagram demonstrates a simple journey - from start to finish. The flow diagram consists typically of between 60 and 90 individual steps. Each step can be connected to one or more other steps. e.g. step 1 could connect to step 2 and 3 The connections between steps can be primary or secondary and indicated with two line types: primary - solid, secondary - dotted. e.g. step 1 could connect to 2 as primary, using a solid line, and step 3 as secondary, using a dotted line. The data expressing what step is linked primarily and secondarily to which steps is held in a spreadsheet e.g. step, primary, secondary Step: Each row has the number of the step: 1, 2, 3, etc. Primary: Shows which step the current step should link to using a solid line: link to Step 2 Secondary: Shows which step the current step should link to using a dotted line: link to Step 3 It is common th

Hello,I'm looking to print a poster of a chart and would like to send it to a professional printing company. What is the best file format to use when exporting the chart to ensure high quality? I'm considering a size of either 10x10 or 10x3 inches—is that even possible?Thank you for your guidance!

Hi I have created a document which contains multiple pages. On each page I have a different diagram (and they are related to the other diagrams on the other pages).   I want to create a powerpoint presentation where I show on slide 1: page 1 of that document on slide 2: page 2 of that document...   I use the powerpoint integration ad-on on both slides; I select the page that I want to have displayed... But once I save the document and I re-open it to present it all slides show the first 'page' of the document... They don't stick to the page that I selected...   What am I doing wrong?   Rutger

This function has always been a bit erratic (often takes an excessively long time to extract). It has however usually worked eventually. Recent attempts have only extracted the first page of the pdf as a thumbnail. This is quite problematic for me as using pdf on the board is a large part of what I want to do. Any advice? It seems like a glitch that needs fixing.

I have auto-created an Org Chart for our company ~120 employees.  I’ve set the default Org Chart Style to the vertical orientation.  However, for certain managers with a lot of direct reports (like 15 or more), this makes the org chart SUPER tall, as the downlines each take up a line. So, I’d like to be able to mix/match the style so that I can click on a manager and assign a different style to their part of the chart.  Ideally, a stacked vertical orientation.  I’ve tried clicking on the manager, or selecting the manager and their downlines, but the Style prompt does not appear.  (It only appears when the whole chart is selected.) Other programs allow this - it’s absolutely critical to keep large companies org charts size manageable.  Can this be done?

I would like to obtain a document created through the Legacy API as a PNG image, but the following error occurred. Is the Legacy API still available? レスポンスを受信しました。[ステータス=HTTP/1.1 404 Not Found]response header -------------------------------Content-Type: text/html; charset=utf-8Content-Length: 1203Vary: Originx-lucid-flow-id: c4672f9a24a7a665Date: Tue, 17 Jun 2025 08:46:34 GMTConnection: keep-aliveAlt-Svc: h3=":443"; ma=93600Strict-Transport-Security: max-age=31536000 ; includeSubDomains-----------------------------------------------response body ---------------------------------<!DOCTYPE html><html lang="en">    <head>        <title>Not Found</title>        <style  type="text/css">            html, body, pre {                margin: 0;                padding: 0;                font-family: Monaco, 'Lucida Console', monospace;                background: #ECECEC;            }            h1 {                margin: 0;                background: #AD632A;

We have received several reports from users indicating that they are encountering errors while attempting to integrate Lucid into a Canvas assignment using the External Tool.The error message displayed states: “Sorry! Our servers experienced an error. We apologize for the inconvenience. (Error Code: CE014)”Could you kindly clarify whether utilizing the External Tool to embed Lucid is the correct method for adding it to an assignment, or if we should be utilizing the Lucid icon within the Rich Content Editor (RCE)? Furthermore, what are the recommended assignment settings to enable student submissions with grading support?Are there any available documents or resources that we could consult for guidance on this matter? Your assistance is greatly appreciated. Thank you. 

I added the UML Sequence shape library, following this document: https://help.lucid.co/hc/en-us/articles/16262874090900-Create-a-sequence-diagram-with-UML-markup-in-Lucidchart Step 2 of this document shows the library and it has a text link to Use Markup as per this screen shot: In my environment this link is missing: Please advise

I’ve created a layer that insists on blocking out other layers, even if I drag it to the order that it should be at the back (I’ve tried both top and bottom and in between). Why?>

Hi, below steps executed,create a  Lucidchart document  add any shape select that shape and click on insert Problem statement: Hotspot button is disabled. Please help me here!!!

This is what I get when I share and Area Selection link.

Hi! I would like to embed my department’s org chart created in Lucid chart on our google site. I’ve tried both the embed function as well as published link. However, my teammates cannot seem to see the content. Any ideas on how to resolve this?