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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

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5785 Topics
Morgan T
Morgan TLucid support team
posted in Product Questions
Integrate Lucidchart with Canvas

*These instructions are for the legacy Canvas integration, which will soon be deprecated. To learn about the updated integration, which includes access to Lucidspark, check out this help center article.*___________________________________________________________________________________________________Account administrators can add Lucidchart as an external app in Canvas and start linking assignments together to benefit both students and teachers for fast visual learning and easy grading. Read this article to learn more.InstallationAdd the Lucidchart app in CanvasOpen your Canvas Course. Click Settings from the left-hand menu. Click the Apps tab at the top of the screen. Type “Lucidchart” in the Filter search bar. Go to lucid.app and log in to your EDU account. Open the Admin Panel by clicking Admin from the left-hand navigation menu. Select App integration from the menu on the left-hand side. Under "Available integrations", locate the Canvas tile and click Settings. Click Generate OAut

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Morgan T
M
m2468
asked in Product Questions
Eisenhower matrix template error.

I am looking at the eisenhower matrix template at the following link:Eisenhower matrix | LucidsparkThere is an error in it as the increasing urgency arrow is pointing to Schedule and Don’t do!  It needs someone from Lucid to correct.ThanksMark

183
Amelia W
S
skyeo
asked in Product Questions
How do i pin "My saved shapes" on shapes panel

Hi everyone,The problem that i facing right now is unable to pin “My saved shapes” on the shapes panel, and this make me trouble every time when i create a new document. I need to manually add the custom shapes from My Library. 

321
Shantel Gillette
N
nitinshekhar
asked in Product Questions
Team Space is missing

As of 07th June, the Team Space link is missing. I can access the documents by searching the documents however the visual way of folder structure and entire team space is missing. I do not see any option to access the same. Appreciate some help here.

1068
Peter Smith
A
Alex Fidel
asked in Product Questions
Import Azure DevOps items error

Hello, I am experiencing issues importing work items from ADO.  I have tried logging off/on ADO in my browser as well as toggled the ADO integration connection in Lucid settings.  Do you have any suggestions? 

751
Quadeshia
B
Byteboy
asked in Product Questions
Cannot import from Salesforce

Every time I try, I get a popup asking if i want try the intelligent diagramming application, and that I have a license waiting for me. If I say yes, it grants me the license and says the page will refresh. Then nothing happens. If I say no, nothing happens.At no time does it ask me for Salesforce credentials.

565
Flavia D
H
horakt
asked in Product Questions
How do I create a unique link for a Lucidchart Shape so I can link from MS Word to a specific section of the Lucid Chart Page?

I am trying to create a unique link for an MS Word document that on click will open the Lucidchart page, with a specific image in focus.  I am able to do this in MIRO, but haven’t figured out how to do it in Lucid Chart, so any advice would be great!

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Caleb N
Caleb N
posted in Product Questions
Edit Timeline Milestone Text in Lucidspark

I am attempting to change the text attributes-size fonts and text for the "Milestone item" (ie Milestone 1) but to no avail. I am able to adjust the milestone arrow color/size but not the text above it. Please advise. 

896
Kelsey Gaag
Leah W
Leah WLucid support team
published in Product Questions
Uploading ImagesTroubleshooting

Issues with Image UploadIf you are experiencing issues with the uploading images into your document please check out our Troubleshooting : Images Help Center article. If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.  Image UploadOptionsYou can insert an image into your diagram by copy/pasting dragging onto the canvas or uploading it. You can upload your image by navigating to Insert>Image> and selecting the image you wish to use.Image PanelYou can search for images and icons right in the Lucidchart editor by clicking the image icon in the right panel selecting “ images” or “icons” and then using the search bar. Once you have found an image that you would like to use simply click on it to add it to your document.Image EditingIf you would like more information regarding editing your images check this community post!

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C
Morgan T
Morgan TLucid support team
published in Product Questions
Introducing private mode! Brainstorm without bias or influence.New feature

With brainstorming sessions in Lucidspark, it can be challenging to express complete honesty, especially in sessions that have higher stakes. Additionally, the tendency toward "groupthink" often stifles creativity and innovation.Private mode solves these issues by hiding the authors and contents of sticky notes during a brainstorming session and giving you the option to keep authors hidden even after the session has ended.The image below shows a simplified example of what users see during and after a private mode brainstorming session. It also shows the difference between choosing to keep sticky note authors hidden or to reveal them after the session.Private mode is useful in a wide variety of situations, such as:Hosting a retroactive or post mortem after an important project Collecting feedback on workplace culture Evaluating proposals for cost reduction Facilitating sensitive discussions in the classroom Brainstorming ideas for diversity and inclusion initiativesFor more information

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Morgan T
Craig M101
Craig M101
asked in Product Questions
Inserting whitespace to add more shapes in a flowchart

I use infinite workspace quite often. The challenge is what happens if I want to create/insert whitespace between two objects so I can perhaps drop something in there. it means I have to currently select and drag and drop.  What I'm looking for is similar to how grouping and swimlanes work. As you drag the swimlane borders it shifts all other objects away from the swimlane and provides more space to work with. I want to be able to do this vertically and horizontally. Works well in some other modeling tools I use. See attached. I can drag that line up or down and it inserts whitespace. If the line is over an object it grows the object as well depending on how far I drag the dotted line. 

232
Ashley C
K
kspratt30
asked in Product Questions
Access Denied when opening one of my documents

Why do I get the following: “Access DeniedYou don't have permission to access "/lucidchart/4a73f356-d780-47f8-9631-0603503d699a/edit?from_internal=true" on this server.Reference #18.15f36e68.1710853767.440d9c38” It sounds like the server can’t launch my request.

1832
J
H
HGirdwood
asked in Product Questions
Printed version of org chart very small due to size of staff

I have one manager who has a long list of employees and it is skewing my printing and being able to read it.  Is there a way to curve his employee list over the bottom of the page and below the other managers and their employees?

443
Mj Z
luisa r
luisa r
asked in Product Questions
Match Lucidchart document size to 11X17 paper for printing

I am trying to print a chart on to 11 X 17 but when I print it the chart size is small.  I have tried matching the chart to the size of the paper no luck.  Any suggestions? Thanks

713
G
G
Garth Bond
asked in Product Questions
Control-C always opens up "Link To" menu

When just trying to duplicate an object in LucidChart via Control-C / Control-V, everytime I click on an object and hit Control-C the “Link To” menu pops up. I habe never experienced this before. ANyone know what could be the problem? I am using a Mac with a windows keyboard, however even a mac keyboard is doing the same thing. Please adviseRegardsGarth 

211
Leo Barnes
Lucid Legend Level 5
K
Keepevets
asked in Product Questions
no advanced shape menu ios

I can’t access any advanced shape menu using the team iOS app on both iPhone and iPad, I’m trying with entity objects, tables, every object type, I can’t find the menu anywhere, is this an issue, am I missing something or am I blind?

151
G
N
Niels
asked in Product Questions
lucid.app can't share or collaborate with lucidgov.app

Steps to reproducelogin to lucid.app open a document your user owns Click “Share”, enable sharable link, copy link Open new browser (e.g. different Chrome profile or entirely different browser, like Firefox), login to lucidgov.app paste link in that lucidgov.app user’s browser tabExpected result: lucidgov.app user can see the documentActual resultredirected to sign up page Attempt to login (despite already being logged in), get redirected to “https://https//lucidgov.app/saml/sso/YourGovOrg?idpHash=someHash”. Note the double https, one with a missing colon.

301
Abby S
Morgan T
Morgan TLucid support team
published in Product Questions
Introducing sticky note authors 🖊️New feature

You asked for it and we heard you 👂 You can now see authors for sticky notes in Lucidchart Lucidspark and Team Spaces! Keep track of ideas by enabling authors for the entire document or on specific sticky notes. To learn how check out our Collaborate in Lucid help center article. How will sticky note authors improve your brainstorming sessions? Let us know in the comments!

49210
G
CAH-deljus06
CAH-deljus06
asked in Product Questions
Virtual Dock Management board for warehouse

I’m currently working on a dock management board for use in our warehouse. Any help is greatly appreciated. Here is an outline of everything:The snip below is an overhead view/blueprint of our shipping dock.The numbers signify dock doors, or “Spurs”, where trailers are dropped. The spaces (i.e. door 19 into 20) are emergency exit doors - a natural breakage in our dock layout. The rectangles below the Spurs (dock doors) are pallet positions separated by a center line. There are 8 pallet positions per spur. Example: Door 15 and 16 would be pallet positions 15 and 16 A through H (15 - A, 15 - B, 15 - C, etc.)  15 is the Spur and A through H is the pallet position. Our overall picking process involves “releasing” a shipping route and it’s orders virtually. Then, shipping labels are printed and distributed to pickers so they can physically pick the items and build/place them onto pallets.Before releasing picks and printing labels, we assign each pallet to spurs on our dock for organization

1035
Lance
Lucid Legend Level 6
L
leelee
asked in Product Questions
Can I share a flow chart with my client on the individual plan?

Hi, I’m new here. I’m about to create a critical path for a client, which I want to be able to share with them. Is this something that’s possible with one licence, or do I need two? Thanks

473
L
BadBatzMan
BadBatzMan
asked in Product Questions
Sorting Within Groups for Org Charts

When I create a Group View of an org chart, I noticed that the names in the groups are sorted alphabetically.  Is there a way to change the sort order?  I would like to sort by something else, like labor grade or mobilization date.

932
M
D
dakapo
asked in Product Questions
Import mind map from CSV

On the lucid website they write that you can import Mindmaps from different formats. But I really don’t find out the way to import by my own. Can anyone help me how to import a CSV from another Mindmap tool for example?

6275
Micah
P
Paul.l
asked in Product Questions
Lucidchart vs Lucidspark

Anyone else think Lucidspark and Lucidchart are essentially the same - i.e. Both can do process mapping and whiteboarding equally well.Furthermore by arguably splitting some functionality - e.g. remove container short cut bar from one, this has arguably made them less flexible. .. i.e. to get jump lines I have to switch from spark to chart, but why?I just can’t see real concrete reasons to use one over the other for either of the above use cases?

140512
Micah
E
elisa
asked in Product Questions
Troubles importing Google Sheets into Lucidspark

Hey! I wanted to import a Google Sheet Table (not the link only). With the insert sheet option always this pops up. There re no blank titles and the first column is not empty. What can I do? Thank you? 

597
Micah
L
lperez09
asked in Product Questions
Lucid Document is missing from the dashboard (home page)

Drawing is missing from the Dashboard, it is not in trash, there is no history of it. I created it in April and made various updates. 

371
Ria S
Lucid Legend Level 7
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