Product questions

Keyboard shortcuts for Lucidchart and Lucidspark are a valuable resource for anyone looking to work more efficiently. Check out the table below for a comprehensive list of shortcuts that help users save time and streamline their workflow.  Action Mac PC Tools Select V or Esc V or Esc Pan (Lucidspark) H H Text T T Sticky note (Lucidspark) N N Shape (Lucidspark) S S Rectangle (Lucidspark) R R Oval (Lucidspark) O O Magic shape (Lucidspark) M M Line (Lucidspark) L L Pen (Lucidspark) P P Eraser (Lucidspark) E E Frames F F Laser pointer Z Z Expand X X Comment C or Option + Command + M C or Ctrl + Alt + M Share Com

Is it possible to use my email from my deleted account in Lucid to sign up to a new account? The email is an organizational email as well. any help is appreciated.

All our view which has “Hosted Zone” check box ticked are not stable.It gives a feeling as if the is getting scrolled down and you will be able to see the side scroller continuously moving down or trying to move down. This is not a great user experience for our users when we are trying to onboard them to CloudAccelerator. Can you please help fix this Bug with priority.

Hi I am trying to display some information when someone hovers their mouse over the shape. I see there is add notes but that isn't a good customer experience for them to click and view the message as I have lot of shapes which need to have tooltip

Hi guys. Obviously it’s the subject. I can’t open any of my stored diagrams. Please see screenshot of web console. Network monitor doesn’t show some wrong requests. I use the latest Chrome browser. As result - endless loading on the page.    

I’m trying to attach an icon to my boxes in my org charts. For instance, if I meet with someone, I want to have a meeting icon, If it went well, I want a thumbs up icon. When I do this, it works but it doesn’t attach to the box so the next time change the org chart, the icon ends up somewhere else. It doesn’t give me an option to group them. Here is an example of what I want to do. Any ideas? 

Cant create New Model in Azure - get a message “Something is wrong with the underlying subscription data. Try again after updating the subscription.I have updated the data successfully on all Subscriptions but get the same message.

Hello there,While using the latest version of the Android app I've found the following bugs:Text is always fully capitalized I can't enter carrier return (when pasted from clipboard the return will be treated as spaces)This happens by using either the Microsoft SwiftKey or the Gboard Refer to the video in this post to see the bug recorded from phone directly: Video link from Twitter post Have a nice day

I am traying to add objects to layers in my doc, I have created a context layer for my org chart, and have successfully added a couple of objects to my “Context” layer. I am trying to add a set of 4 smart containers, following the same process as the other objects: right click > Copy or move content, but the layers option does not show up. (see screen shot).When I select just 1 of the 4 smart containers, and follow the same process, the Layer options shows on the drop down but is greyed out: Please help.

Hi,Was using ChatGPT to help create a CDM (Conceptual Data Model) structure I could import into LucidCharts.ChatGTP did create the code which I saved as a .csv.ChatGTP did provide instructions (below) I have followed the instructions however this is not working. Main issues I encounter areIn ERD mode LucidCharts will only let me import from SalesForce, or SQL. Not a .CSV When I choose another option to import the .csv files this is successful. However no diagram and no option to create one either.I have 2 well structure .csv files for Entities & Attributes, and Relationships. However struggling to visualise this in LucidCharts. Any ideas please?  

Our users are experiencing issues rendering Epics from Jira in Lucid Sparks.  It keeps churning indefinitely.  Oddly, it renders and loads quickly for every other issue type, but just not Epics.  There is no configuration I can change on the Jira side, so I wanted to ask if anyone in the community has experienced this. 

I want to bold a letter that represents a vector in a LaTeX equation. But when I use \bf to make it bold, it changes the letter to normal, non-slanted type. Is there a way to have letters bolded and italicized in an equation? This is what I enter: {\bf x} = \begin{bmatrix} x_1 \\ \vdots \\ x_n \end{bmatrix}.  

While working around the annoying lack of proper support of layers within presentation builder-- with pages (select the desired layers for a slide, duplicate the page, rename it to “slide-1”, go back to the original, select the desired layers for the next slide, duplicate the page, rename it to “slide-2”, etc)-- and then, trying to export the slide pages…...to PDF, I get some ghost shapes: (I don’t know where this the dark rectangle comes from or how to get rid of it)...and to PNG, the quality just fecal:(all the boxes are actually the same, and should be like the top right one) ...So, why? (I am willing to share my document with anyone willing to investigate this)p.s. I’ve been a paying user for many years, and my functionality requirements haven’t changed too much, so, I have no idea what the guys have been working on there for all these years, since doing something which is not completely primitive results in disappointment like this.

I cannot find Layout Style that includes Spacing in my toolbox.  Is that restricted to a larger subscription?  I only see Shape Style, Employee Fields and Reporting. 

Hello all!I’m creating a HLD for a network and want to label each link (line) with text I want this text / it’s pill to be a hyperlink.   If this is not possible, is there some way to anchor an object (text box or even an invisible rectangle) which does have the hyperlink to the line / text?ie.  I want a user to be able to click the text on a line to follow a link and for the text and the link to be anchored to the line

I think it is odd to report a bug as a question, but Lucid does not have a way to report bugs any more, so this is the best I can do. This is not a question. This is a bug report.When pasting text into a shape whose size has been set, the shape changes size, shape, and location. Steps to reproduce:Add a standard shape to a drawing, e.g., a rectangle from Standard Shapes or a Process rectangle from the Flowchart shape set. Carefully and painfully adjust the size of the rectangle so it is just how you want it. Copy some text from another shape, for example a shape that is exactly the same size as the shape you just made. Paste this text into the new shape.Expected result:The text is pasted into the shape. The shape retains its carefully and painfully adjusted size. As a customer, I expect shapes to retain the size I carefully and painfully set them to. If I paste text that overflows the existing shape size, the text should exceed the boundaries of the shape or the shape should clip the t

I am unable to download the sample csv file

drawing keeps disappearing !--a=1-->

When searching for the string “tilsynstype” and replacing it with “kontrollmetode” (3 characters longer), the search replace function seems to replace again and again ending up with kontrollmetodeodeode (the last 3 characters get repeated as it does not understand it has already replaced the text). Seems to work ok with “Repace All”, but the replace button keeps iterating like this...

I have a single user paid plan . I am able to create documents and share with others. But the Download document link is absent. Please help.

Collaboration in Lucidchart and Lucidspark is built for real-time teamwork. However, not everything you see in a document is shared equally among collaborators. While changes to content and core document settings update for everyone instantly, some settings remain personal to each user.✅ Settings that sync for all collaborators: Document content and elementsAny edits you make to content on the canvas are immediately visible to all collaborators. This includes:Shapes, text, connectors Images, icons, sticky notes, containers Layers, groups, lines, and comments attached to objects Specific document settingsThese are configured under File → Settings → Document Settings and apply universally to all collaborators:Canvas and page: background color, infinite canvas toggle, page size & format, orientatio Language settings Line jumps configurationMore information on this feature can be found in our Help Center article on Document and Board Settings. In the collaborator dropdownThe Collaborat

Is there an option to save to a specific file? Or create a template folder? 

I wish to use a date field (modified) as the Start Container title but every time I create the smart container it shows as number. The modified field in the LucidChart dataset looks correct in the data format but when that is displayed as the title of the Smart Container it appears as a number. I am using a Zapier zap to integrate from SmartSheet sheet to a Lucidchart dataset and then using that dataset to create the smart container.   

Hi, there.When I export a selection of shapes to transparent PNG (or plain PNG or even to PDF), everything is there in the resulting file, except for the shape shadows.This happens with all shape shadows in the document, no matter the selection, and everything else turns out perfectly aside from that.I tried the following as per other similar issues’ suggested workarounds without success:Using Incognito mode and clearing the browsing caches before exporting the shapes selection Grouping all shapes in the selection and then exporting the resulting shape group Copying all selected shapes to a new Lucid Chart document and then exporting itThis doesn’t happen with SVG export though, but I cannot use that format for what I’m doing and I don’t have access to an SVG-to-PNG converter internally in my company, so I need PNG exports to work properly.I’m using Google Chrome (Version 138.0.7204.50 (Official Build) (64-bit)) for Windows 11.Thanks.

I am a new user of Lucid. Today I created my first flowchart. Right after finishing it I noticed that text in all shapes have changed itself with no reason. Can anyone explain me why and help me restore original text? Here is what I see right now: