Product Questions

  I know this was answered approximately 5 months ago. I wanted to try out Lucidchart especially since I could import a Visio file to work with. Well I have found I don't have permission to edit my own work. Which means I have to start from scratch to see if this is something I want to subscribe to in the future. Any advice?   Thanks

When I set up a diagram in Lucidchart with Content Scale 100% to fit the diagram as below when copied into Word it produces white space at the top and left side. See screen shots below The white space is very annoying because text does not wrap closely enough to the diagram. I note this problem was reported 10 months ago and users still don't have a solution.  Will appreciate a solution. Thanks - Paul Williams Diagram in Lucidchart Diagram copy in Word

Cannot resize a column within ERD

In Visio there was an IDEF shape that incorporated an activity ID so the author could reference a precise step AND those reading the process model could easily find that area on the model.  For example the process shape (rectangular) would allow you to specify the title of the activity (e.g. Submit Application) and a smaller text block that contained the activity ID (SA 1.0).  IDEF was a very popular DOD standard for process models that made it easy to fit a model on 1 page.  The activity IDs made it easy to create and reference drill-downs maps additional pages where process steps could be further decomposed.  For more information on IDEF see:  https://en.wikipedia.org/wiki/IDEF The Ask:  I need an IDEF shape that supports multiple text fields within a shape (a) activity title b) activity ID)... or advice on how

We have an excel file of our website that I would like to import and manipulate. Is this possible? Column A is the top level navigation and Columns B through D are the navigation for each top level navigation item.

I have tried everything to copy and paste the floor plan from lucid chart into an Ipages document but have been unsuccessful.  Any help would be greatly appreciated.

 I want to create a diagram with layers.  If I'm viewing the main page then click an item with a hotspot it brings up the layer and hides the main layer.  What's the best way to return to the main page?  I'm thinking place some text on this layer that says "Back" or "Return" and create a hotspot which hides all but the main layer?

Is it possible to do this?

I need some help in organizing our team's documents. Currently we all are under one team which needs to be changed in 3 teams and then their final documents needs to be preserved in another folder for document management which should be treated as the final version in read only status accessible to general users. Thanks Adnan

Hello I've been having issues lately with displaying the correct measurements of the walls. As seen below the furthest left wall states 15'6" but the other walls to the right state 15'1". Prior to adding the walls to the floor plan I have set them all to 15'6" and after adding them they change measurements. I've had this difficulty with all of my floor plans and found that if I adjust the wall to 15'11" and re-add to structure the desired measurement is achieved. That isn't working for me this time. 

Hi Team  Can you please let me know how to back up the data of a user that i have to remove the license from. 

We are using lucidcharts in my company. You have provided a template for creating wireframes "Google Search Wireframe". Do you have a Step By Step tutorial on how you created that Google Search Wireframe or any other wireframe template that you have provided. I feel that is the best way to learn lucidcharts and wireframes and be productive immediately at work. Thank You.

Who receives the email notifications when a user requests a license? Also how do employees generate this email if only SAML login is enabled?

I am mocking up an iOS app and I need a segmented control with five buttons. Unfortunately I couldn't find a way to add more buttons to the three ones that come by default on the control. Is there a way to add more buttons or at least a workaround to make it happen?    

We are migrating away from G-Suite to O365.  Currently we have both running together - so google drive and onedrive are available.  In testing I have unlinked my google account from Lucid and created a new document.  I don't see it added to my google drive "lucid chart" folder - which makes sense.  However where is it stored? And what is recommended for storage after we shutdown our google account and users don't have access to it anymore?    

I work as a consultant and use lucidcharts with clients. After the gig - I'm supposed to remove the files - nda. However I find that files shared with me - I can't seem to remove from my lucidcharts - there doesn't appear to be a delete file.     And while I was working on one gig I provided shares to a user so we could collaborate.  I removed them as a user - but see that shares still exist all over the place to them - how can I simply see a list of all files shared all that have had published links - and remove them and / or change the link publishing so they are no longer accessible?  I'm a one man shop so enterprise doens't make much sense.

Hi We have an existing Excel sheet with data of employees from where we want to create an Organogram.  My questions are as follows: 1. Can one import the spreadsheet/database from Excel (or MS Dynamics database) and LucidChart will automatically create an organogram? 2. Once the Organogram has been created can it be linked to the Excel sheet / database so that when the Excel sheet/database is updated the Organogram automatically updates. 3. Vice versa of Q2 above - once a change is made to the Organogram in LucidChart will it automatically update the linked Excel sheet/database? Thank you

Is it possible to use audio files in charts? Thanks. db

  can i download the program for off line use (i.e.  when i'm not connected to the internet)?

I'm new to LucidChart and I'm trying to create a basic network line diagram overlaid on top of a map of the United States. Looking for a template that might have that already or how to create my own if it isn't available.

I have a wide chart and the insert chart in PowerPoint won't increase wide enough to see the entire chart...how do I get it larger?

Hi! I am wondering if it is possible to link to a document stored locally on my computer?

Could someone please help me how to export a diagram to mysql? Is there a step by step tutorial?   I have seen the function to copy for sql but what do I do after that??   Please im really new to this    TIA

Notes are a good example of this because a small discrete icon is present to show the viewer that another dimension or additional information at least is attached to some given shape. However the problem there is the format of the notes box (the shape cannot be changed nor font size etc) which is a little inconsistent aesthetically with the rest of the Lucid-chart experience in my opinion and indeed if this is the only option as regards said functionality. With that said is there a way to create shapes or text that can by default be shadowed out (for example) and thus appear as "background" shapes or texts that transform to "foreground" when the cursor is directed to or over them; selected etc.? Such would be an amazing feature in my opinion. Layers should seem to do such but I can't see how that feature works since the added items in any given layer are either visible or invisible when to the main layer without any means to an unkn

 How can I remove our Slack integration from Lucid Charts?