Product Questions

Hi Team  Can you please let me know how to back up the data of a user that i have to remove the license from. 

We are using lucidcharts in my company. You have provided a template for creating wireframes "Google Search Wireframe". Do you have a Step By Step tutorial on how you created that Google Search Wireframe or any other wireframe template that you have provided. I feel that is the best way to learn lucidcharts and wireframes and be productive immediately at work. Thank You.

Who receives the email notifications when a user requests a license? Also how do employees generate this email if only SAML login is enabled?

I am mocking up an iOS app and I need a segmented control with five buttons. Unfortunately I couldn't find a way to add more buttons to the three ones that come by default on the control. Is there a way to add more buttons or at least a workaround to make it happen?    

We are migrating away from G-Suite to O365.  Currently we have both running together - so google drive and onedrive are available.  In testing I have unlinked my google account from Lucid and created a new document.  I don't see it added to my google drive "lucid chart" folder - which makes sense.  However where is it stored? And what is recommended for storage after we shutdown our google account and users don't have access to it anymore?    

I work as a consultant and use lucidcharts with clients. After the gig - I'm supposed to remove the files - nda. However I find that files shared with me - I can't seem to remove from my lucidcharts - there doesn't appear to be a delete file.     And while I was working on one gig I provided shares to a user so we could collaborate.  I removed them as a user - but see that shares still exist all over the place to them - how can I simply see a list of all files shared all that have had published links - and remove them and / or change the link publishing so they are no longer accessible?  I'm a one man shop so enterprise doens't make much sense.

Hi We have an existing Excel sheet with data of employees from where we want to create an Organogram.  My questions are as follows: 1. Can one import the spreadsheet/database from Excel (or MS Dynamics database) and LucidChart will automatically create an organogram? 2. Once the Organogram has been created can it be linked to the Excel sheet / database so that when the Excel sheet/database is updated the Organogram automatically updates. 3. Vice versa of Q2 above - once a change is made to the Organogram in LucidChart will it automatically update the linked Excel sheet/database? Thank you

Is it possible to use audio files in charts? Thanks. db

  can i download the program for off line use (i.e.  when i'm not connected to the internet)?

I'm new to LucidChart and I'm trying to create a basic network line diagram overlaid on top of a map of the United States. Looking for a template that might have that already or how to create my own if it isn't available.

I have a wide chart and the insert chart in PowerPoint won't increase wide enough to see the entire chart...how do I get it larger?

Hi! I am wondering if it is possible to link to a document stored locally on my computer?

Could someone please help me how to export a diagram to mysql? Is there a step by step tutorial?   I have seen the function to copy for sql but what do I do after that??   Please im really new to this    TIA

Notes are a good example of this because a small discrete icon is present to show the viewer that another dimension or additional information at least is attached to some given shape. However the problem there is the format of the notes box (the shape cannot be changed nor font size etc) which is a little inconsistent aesthetically with the rest of the Lucid-chart experience in my opinion and indeed if this is the only option as regards said functionality. With that said is there a way to create shapes or text that can by default be shadowed out (for example) and thus appear as "background" shapes or texts that transform to "foreground" when the cursor is directed to or over them; selected etc.? Such would be an amazing feature in my opinion. Layers should seem to do such but I can't see how that feature works since the added items in any given layer are either visible or invisible when to the main layer without any means to an unknown viewer that the

 How can I remove our Slack integration from Lucid Charts?

Hello My students are having trouble printing their charts that are larger than 8.5 x 11. They have designed the larger images but when they print they have been either scaled down to one page printing only a small section of the three or four sheets that are on the screen or printing a 8.5 x11 image in the middle of three or four sheets of paper. Time sensitive. Please help ASAP.

Good Day My Question is regarding the workflow chart in how to  add workflow chart to the 2d floor plan of  location   Thanks Alaa

When I signed up for LucidChart I used my Office365 login credentials. I want to change that to login with an email address and password. How do I go about doing that? Thank you!

Pouvez-vous me dire comment je peux supprimer les pages quadrillées (image ci-jointe) sans supprimer celles qui sont utilisées? D'avance merci.  

Does Lucidchart support SVG files?

Do the right and left arrow keys work ONLY if you've set up slide views?  Ideally I'd like to have it simply advance me through the tabs in the order in which they appear in the file.

I have different parts of the flow chart across multiple documents. When I import the document it just creates a new sheet. How do I get them on the same sheet?

Made a video just to be clear. https://screencast.com/t/uI9jF11Rn Is there a way to do this?   Thanks

Hi I have a report file from our staff directory that includes a manager's email address for each employee. I've tried using this relationship (supervisor email to staff email) when creating an org chart but it's not working. It seems like a strange restriction that you would limit the two ID columns to strictly numeric data (employee number)? Surely you could match by an email address?

Hi I want to create a bullet list with numbers as shown below: Item 1 Item 2 Item 3 However I want my numbering to start from a custom number such as "41" for example. So instead of starting the bullet numbering at 1 I instead want it to start at 41. Is this possible? If so how?