Product Questions

I created a diagram with hotspots. Once in presentation mode either all layers show at once or none all. Also  the hotspots no longer work when in presentation mode. 

I completed my drawing and couldn't get it to print or save as a PDF on one page.  I read the help posts to go to page settings and click to fit.  I did that and my drawing disappeared. All that work and I can't find it.  It is saved and when I click on it there isn't anything visible.  I click zoom to content and nothing.

I added the Master Page to all the pages by mistake. How do i remove it ? 

I am creating and Org Chart and am trying to rearrange the lower level employees but it seem there is no feature to auto arrange for best fit.  Example: Customer Service Manager has 20 subordinate reps. Instead of viewing the reps straight down or across in one line (which automatically runs you multiple pages) I am trying to rearrange that sections of the org chart into its own tree. I have attached two example photos. A previous software I used allowed for you to select groups and rearrange into different layouts by section for best fit.    Thank you!

I was under the impression that importing my SFDC schema relationships would allow me a more intuitive opportunity to see all of the object relationships based on the objects I selected. So for instance; if I select all of the objects from the schema I was expecting to see the relationships between those objects. Is that the case and I just need direction? What I am experiencing is that I can import the schema I have to manually connect the relationship(s). 

Hi Quick question: I use a personal lucid chart account. I moved all my diagrams to a shared folder (corporate account) Question is: What happen if I close my account? Will the diagrams that I placed in the shared corporate account folder will remains ?  

How do i move the position of individual boxes in an org chart without changing the relationship between a parent & child box?  And how do i move only one set of child boxes to a line/level that is lower than the rest of the org chart child boxes that are currently on the same level?

As the title says I'm unable to print any of my flow charts using the "Print" option.My page is set to Tabloid in landscape format.  When I get to the print options I select "All Documents" Tabloid paper size Default format Fit to page for scale center alignment.  When I click Print the dialog closes "Generating file" comes up then "Processing complete".  Then nothing.I'm using Chrome.  I have no issues printing from within Chrome for any other site.  Right now I have to generate the PDF that opens in Chrome then I can print it. This isn't ideal when you're working on draft revisions.

I have VST file templates that I need to use and wanted to import them to LucidChart.  Is there a way to do that?

Hi I'd like to know if it's possible to be directed to another location on my mind map in any way. If my mind map is rather large with lots of categories and sub categories and sub sub categories leading to more categories it is a very large map. I would love to be able to click on a hotspot or hyperlink or something that repositions my viewpoint to another object or area on that same map. Otherwise managing a very intricate and large mind map becomes a headache! (PS I am not talking about linking to other pages. I'm talking about just inside one large page!) Thanks 

Hi I was thinking of using the program and going away from Visio which is just too cumbersome.  I work most in small to medium business and need to create floor plans to put devices on.  Most of the time I cannot get an electronic floor plan quickly.  Does anyone have a workflow they would share with Lucid for this? I have found floor plan pictures by fire escapes took a picture of them then use them as a background to trace walls over top.  Can I do that with Lucid?  Is there a better way? I have tried many of the room scan apps but I spend more time changing input than just drawing it by hand... I think these work fine for homes and such but not so much for a business.   Thanks for any/all help.

Hello I am going bonkers trying to make my text fit nicely in decision diamonds. I'm having to go in and force line breaks rather than the shape growing sensibly round the text. Have I unset something by mistake? Thank you!

Hi I use Slack and is part of the IASA team on Lucidchart. Is it possible to get the Slack integration to work. I get this error message:  Speak with your Lucidchart account administrator Your Lucidchart team has not yet integrated with Slack. Contact your Lucidchart account admin Paul Preiss to install the Slack integration.

How can I prevent my shape from snapping to the grid?

Is there a way to get some text and line smoothing applied to diagrams?

I see the Choreography property box has checkboxes for Initiating and Response Messages. But when checked I don't see any representative icons or text displayed. However when I try selecting the area around the Choreography I can see their outlines but can't actually select them. How can I use the Messages? Thanks Steven

Hi ... I'd like to use a specific font that isn't available in Lucidchart .. can I import the one I want? thanks Debra

hello I did some work in Dia software. Currently I want to convert it to Lucidchart - any tips and tricks ? any Help? Regards Tomek

 I need a size E page and no matter what I do the page settings default to 12.5w x 12.5h.  How do I fix this?

Hi - I received an notification that I was granted access to the "Lucid Enterprise Account" and asked to complete my registration which I did. But when I access the site it doesn't recognise I've been added and keeps asking me to request a license. Can you please have a look what the issue is? Thanks. 

Where can I find LEML templates for LucidChart? thanks Prof Dunn  

Hi there   I created an activity diagram and wanted to move from two (or more) different actions to the same next step.   Here is an example:   The lines are not aligned in the same height and I need to "play" with it a lot until it's aligned.  Is there any way I can do it automatically?

Hi I have a client who wants the charts to be in editable doc/docx format. I have tried multiple standalone pdf-doc converters as well as built-in one by Adobe and Microsoft - none of them produced reasonable results (picture is converted as text and vice versa). Does this functionality exists in Lucidcharts such as integration or similar? And if it doesn't do you have plans to add it as many people including ourselves would benefit from it. Thanks you

I have chosen a vertical layout of an organizational chart but when I added an additional layer for supervisory roles the layout for that particular department/role converted to a horizontal layout. The rest of the chart (8 departments/roles) are still vertical. Is there an ability to override this automatic change in order to have the entire chart in the vertical layout?

Greetings! I'm trying to get information about individual objects such as size position or volume. For instance I want to verify (or set) the exact size of shape on my floor plan. In most advanced drawing packages there is functionality in either the status bar or in the context menu. But I can't find anything in Lucid.   Help...   PS - desired function: select an object or group. Have length/size/volume/position info display on the status bar. Right click on an object have 'Information' show as the bottom menu item click it to display a detailed Info box. Advanced - make the detailed info editable.   Thanks in advance!