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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,781 Topics
  • 14,369 Replies
5781 Topics
D
datasage
asked in Product Questions
Bug: Lucid Integration into Google Slides

Previously, when inserting a chart into a google slide presentation, it would only contain the chart itself with some margin. It would be roughly shaped to the size of the chart. This worked as recently as last week. Now it adds a substantial amount of vertical margin on both the top and bottom as it seems to export the image as a square. Cropping within slides doesn’t really work here. Was this an intended change? Bug?

615
Leianne C
M
mireksikora
asked in Product Questions
Pictures

Pictures are no longer opening either by clicking the pic icon next to the selected device/shape nor from the side pane.We depend on the pics a lot to look at the details. The more detailed and larger the pic in terms of pic size and storage (bytes) the better. Please allow to store and view full size pics in the most popular format including RAW. Is there a phone app which would allow me to upload pics directly to Lucid?Lucid is becoming a pic gallery of our datacenters and we love it.Also, I would love to see more stencils with basic info.

294
Leianne C
S
soledad
asked in Product Questions
No scale tool on the screen - Floor plan layouts

The first step of the instructions says to use the scale tool on bottom left. However, it does not exist.   Just wasted an hour trying to amend the scale of the diagram.  

282
S
Gary K
Gary K
asked in Product Questions
Two reports in Org Chart

Hello I have an employee reporting to (2) Managers and wish to reflect it on the org chart. I've searched the forum and found a post in 2020 about it however the instructions seem dated now as there is no "red circle' that appears when I hover over the employee. Are the most recent instuctions?   Thanks! Gary

727
Kelsey Gaag
H
hai.hach
asked in Product Questions
does anyone else experience this bug with images being zoomed out when reload

basically all my images got zoomed in after reloading.most noticeable when the image is that of a paragraph.is there a fix for this?

152
Shantel Gillette
M
MichelleBrody
asked in Product Questions
Tasks that either swimlane can do

For the first half of my business process map, I have a set of tasks that either lane can perform. How do I make that clear in my LucidChart swimlane map? I thought about color coding or simply duplicating the tasks in both lanes. Duplicating makes it look quite complicated, i.e. many more steps when it actually isn’t.

889
Leo Barnes
Lucid Legend Level 5
C
cryptoref
asked in Product Questions
SVG upload error

I’m attempting to upload a SVG file created by matplotlib. The file checks as valid at various SVG validators. There is no error message, just upload failed. How do I figure out what is happening?

274
Leianne C
L
LParker24
asked in Product Questions
Show student's independent work to the larger group

I’d like to recreate a classic dry erase board experience for my online zoom class. Desmos has a neat option that kind of mimicks this, shown here. Ideally the solution would include:Students working on their own, privately or in groups I can see what they are working on AND Somehow import the student’s work into the main room to show the larger groupI have a feeling that breakout boards will be the key here… but the part where they all reveal their answers is the portion I’m not expert enough to figure out…Thank you!

152
Amelia W
K
kengo
asked in Product Questions
Transparent background displayed in black

Transparent background was displayed in white a few weeks ago, but it suddenly turns into black.We found it can be fixed by disabling WebGL, and currently asking viewers and commenters to do so individually.We have so many documents with transparent background that we do not want to set background color one by one.Is it a bug to be fixed soon? Or it would be appreciated if there is any workaround.Thanks!

1225
Kelsey Gaag
M
manu
asked in Product Questions
After exporting as an image, the originally complete arrowhead only displays partially.

After exporting as an image, the originally complete arrowhead is now only partially visible.  I suspect that while your team was fixing the issue regarding "PDF export not displaying shadow," it may have caused the current problem where arrowheads are not fully displayed in exported images. When arrows are connected to other flowchart boxes, part of the arrowhead gets cut off and doesn't display completely.  Update: I found that only exporting in SVG format displays the arrowhead completely. For all other formats, including PDF, JPEG, and PNG, the arrowhead is not fully displayed after export. I didn’t encounter this issue in my previous usage.

10417
Amelia W
A
AnaVaz
asked in Product Questions
How can I import data to an org chart to show a department with their subdepartments?

I am looking to create an org chart from the template ones which allow you to import your data from a sheet but I am trying to show a manager that owns two or three different departments, is it possible? This is the example: Client Success Director owns the subdepartments 1) Support  2) Client Success which are part of the Client success department but have their own responsabilities/tasks. Thanks! 

201
Humas1985
Lucid Legend Level 8
Matt W104
Matt W104
asked in Product Questions
Smartsheet Card Fields: How to display more than the primary column?

This may be a rather daft question. I'm trying out the Smartsheet integration with Lucidspark. Got the connection working and have tested by bringing Rows through from an existing Smartsheet project into Lucidspark. For the life of me I can't figure out how to show more than just the Row's primary column in Lucidspark. We've got columns set up for health named PIC etc. Do we need to name them a certain way to get them to appear like on a normal Lucid Card or is there something obvious I'm missing?  

1105
Kelsey Gaag
Y
Yousra
asked in Product Questions
Create a process flow independently

"Hello, can someone explain to me how to upload a photo so that Lucidchart automatically creates a process flow from it without me having to make it? According to the internet, Lucidchart should be able to do this, but I don’t see how."

111
Humas1985
Lucid Legend Level 8
J
jalowe
asked in Product Questions
Images not showing

When you add an image to Lucid it shows, but you cannot click on the image when you click on it 

364
Leianne C
W
wkowalczyk
asked in Product Questions
Problem creating a Hierarchical Chart

I am using the Org Chart Template. I have Tier 1 and Tier 2, and will be adding Tier 3. I am trying to add a Tier 1A (support staff) , they  support the Executive Leader, but have no supervising responsibilities. for Tier 2 or Tier 3, etc...

121
Humas1985
Lucid Legend Level 8
A
awa
asked in Product Questions
Onboarding needs updating

Hi! I just signed up for the first time. I was going through the 6-step “quick tips” onboarding in my first document, and step 5/6 involved a “Feature Find” feature:  That seems no longer to be in the interface (the brow with eyeglasses and the “Feature Find” text in the upper-right corner of the interface). Instead there’s only commenting, presentations, and video.  I’d love to use the feature find as I get to know the software! Might I suggest either updating the quick tour with up-to-date instructions as to how to access that menu, or removing that tip? -a

231
Shantel Gillette
E
Eliz
asked in Product Questions
How to Set up the space between shapes to be the same?

I am working in a multiple layers workflow and cannot find a way to keep the same space between shapes. Is there any tool we can use for that? Please help.

421
Humas1985
Lucid Legend Level 8
S
SergeB
asked in Product Questions
How do I transform a table to shapes?

I want to paste a list of table rows from Excel into a set of Lucid shapes. When I paste, Lucid pastes the content as table by default. How to transform that table into a set of shapes?

1715
Kelsey Gaag
A
atjpatatatj
asked in Product Questions
Error when exporting to png 300PPI

I’m trying to export a chart in high quality 300PPI. This gives me an error probably due to the high size of the quality. It does seem to work in 160 PPI. Anyone found a solution? This is a bug.

907
Kelsey Gaag
A
Adam2022
asked in Product Questions
Bug; autosaving - and therefore updating last modified data - upon viewing process

If I open a Lucid chart that a different user has modified, as soon as I click to navigate the flow (not changing), Lucid auto saves and updates last modified data. I assume this occurs as I have the licence to edit the flow, however as I have not made any changes I feel that this is a bug.I can see this is discussed on an old post; Open a chart without changing modified date | Community (lucid.co) - however can this bug be fixed?

573
Kelsey Gaag
C
crystal.polski
asked in Product Questions
Improving Accessibility for students

Hello, I work as a Tech Integration Specialist and I am supporting students and staff to use Lucid and Lucid within Canvas. We also support students with various needs. I was trying to use some of the built in accessibility tools in the iPad and Chromebooks and was unable to. For example, I cannot use speech select to have text from the chart read aloud to me. Is this function an option? Thanks,Crystal 

522
aparrish
Lucid Legend Level 5
C
Corinna.CohnATinfarmbureau.com
asked in Product Questions
BUG: Mac Safari Lucid will not load

Expected: Opening diagrams should happen quickly and on the first try. Observed: Opening documents hang, requiring multiple tries, logging out of Lucid completely, closing all Lucid windows, etc. Platform: Safari 17.5, MacOS VenturaSide note: it’s frustrating that we’re unable to report bugs, but rather “Questions” which we cannot even tag accurately. Every product has bugs and setting up your support system in a way that denies the reality of bugs is not reasonable.

353
Kelsey Gaag
D
didier.jeancharles
asked in Product Questions
Lucidchart shows solid black: MacBook + Chrome

Hello -Can someone please help…The screen for all my charts started appearing with a solid black background.To answer your questions,Yes, I can still select new shapes and see the rest of the UI Yes, I tried opening my document in incognito mode and produced the same results (solid black background) No, I am not on a VPN connection Yes, I tried the typical IT steps: machine restart, browser restart, application logout + loginWhat I noticed was if I toggle off “Infinite Canvas” (Right Click > Document Settings > toggle off Infinite Canvas), then I get the expected grid/transparent background, however, with the “Infinite Canvas” toggled on, I get the solid black background… Here are screenshots of what I am experiencing... Below is the output of the Chrome console…users.lucid.app/userAvatars/186169837:1 Failed to load resource: the server responded with a status of 404 ()Understand this error/lucidchart/00098f13-b36d-4321-bda3-2df4a98c5aa8/edit?page=k40KhoHn~v6z#:1 <meta

583
D
E
evana
asked in Product Questions
Data flow diagram

Can you make a sample data flow diagram for job portal website 

461
Kelsey Gaag
Joke V
Joke V
posted in Product Questions
Import CSV file to create Lucid cards in Lucidspark doesn't work

I would like to upload data from an excel file on a timeline in LucidSpark as Lucid Cards. But even if I name the columns exactly the same as the fields on the cards the moment I have to match the column headers to the fields the list to select from stays blank.  Below a screenshot of the import data matching screen and one of the CSV file. I see a lot of posts here about import not working for csv files but none where the data matching screen is involved... Thanks for your help!  

842
Amelia W
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