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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

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5776 Topics
Long D
Long D
asked in Product Questions
How to edit data of org chart in Lucidchart

I have checked document however I don't know how to edit org chart information without replace data from either google drive or uploaded file. I also checked the community but didn’t find my answer. Hence I would like to ask whether or not I can create new employee and edit right in lucid chart without uploading files or linking from other places e.g Google Drive?

1883
Addie
Lucid Legend Level 8
julian l
julian l
posted in Product Questions
Diagrama Entidad Relacion

Buenas. Soy nuevo en esta comunidad. Queria saber la forma correcta de diseñar un diagrama ER. Si tengo una Entidad "Ciudad" con los campos (Id_Ciudad PK Descripcion).  - Y quiero crear una Entidad "Informe" Con su respectiva clave. Y  a su vez quiero cargar dos campos Origen y Destino de la Entidad ciudad. La pregunta es: Es recomendable hacer una entidad "Ciudad_Origen"Campos(Id_Ciudad_Origen PK Descripcion) y otra "Ciudad_Destino"Campos(Id_Ciudad_Destino PKDescripcion)? No seria redundancia de datos? Cual es la forma correcta?.  Disculpen si no me supe explicar Desde ya muchas gracias al que se tome la molestia.

120
Chase V
AshleeVasquez
AshleeVasquez
posted in Product Questions
Organizational Charts

Hello I am currently working on making multiple organizational charts but wanting to standardize the format. I began with one of LucidChart's templates and formatted/placed titles the way I wanted. I went to import new data however it completely starts a new chart/sizing. Is there an easy way to avoid this from happening that will allow me to keep the sizing/formatting/fonts the same and only change the organizational data? Thank you!

50
Maison W
Christian D101
Christian D101
posted in Product Questions
How to automatically move all forms into page?

Hello when importing a lot of forms into an ERD - they all appear in the left hand side panel individually. Is there the option to move them all into the page automatically? Right now each one has to be moved individually by Drag-and-Drop into the page.   Thanks!

00
Christian D101
Benedetto V
Benedetto V
posted in Product Questions
My chart in quip

Hi I have a basic account. When I link my quip charts other users of my Quip organization don't see the chart. How can I share my charts linked in Quip with my collegues? BV

10
Megan W101
Svetlana T
Svetlana T
asked in Product Questions
How to insert only ONE page from Lucidchart document into a Confluence page?

How to insert only ONE page from Lucidchart document in Confluence page?

1260
Oxana U
Miguel B
Miguel B
asked in Product Questions
Logging out all open Lucid sessions

Hi guys   How can I log-out all the sessions I opened in other computers? I used Lucidchart in 3 public computers and forgot to log-out so other people might use my account and access my data. I logged-in using Gmail I sign-out my email account but Lucidchart still works.   Please help!

950
Maison W
Didier L
Didier L
asked in Product Questions
Import Json into LucidChart (Migration from OnPrem to Cloud)

Hello We're migration from Confluence OnPrem to Cloud.  Now in Confluence Cloud all our LucidCharts do not display anymore.  I see that the charts are all attachments (Json) of the pages. How can these be added to LucidChart.com to then be re-added to Confluence pages? Thanks.

943
Maison W
Chen X
Chen X
posted in Product Questions
ERD Diagram Auto-mapping

Hello   Is there a feature to map foreign key automatically when specifying the relationship between 2 entities? Visio has this feature...   Regards Xuanyi

30
Chen X
lmitchell
lmitchell
posted in Product Questions
Sharing diagram data

Problem: I have created wiring diagrams and added integrated data to objects in the diagram.   When i share the document (either with an individual or via a link) they can see the diagram but not the data and the data option is completely removed for them. The only way I can make it work is by giving edit permissions however I don't want to give this permission to everyone. I can confirm the people i'm sharing with have full access to the original data sets and are of the same team with same permissions within Lucid.   How do i share a document as read-only that includes integrated data?   Thanks in advance Luke

70
Tate S
thiago
thiago
asked in Product Questions
Can you create custom Smart Containers in Luicd?

Hi I would like to create a personalized component similar to the Account Map or the Smart Containers. Is it possible? Thanks. 

321
Chase V
maneesha g
maneesha g
asked in Product Questions
Saved Lucidchart file is lost

i cannot find my saved file in lucid chart and also I have downloaded image from lucid chart which I am not able to find in any folder. Please help urgently need to retrieve my old saved data

271
Megan W101
Christopher G101
Christopher G101
posted in Product Questions
Debug log

How do I generate debug logs for an on prem Lucidchart confluence add on?

40
Christopher G101
Melissa H
Melissa H
asked in Product Questions
Red Box in Lucidchart document

Hey there where does this red box come from and how do i remove it? I can neither click on it nor can I select it in any other way. Thank you!

860
Paula C101
Stef L
Stef L
asked in Product Questions
How to import Pdf files

How to import Pdf files

340
Phillip W
Teri J
Teri J
posted in Product Questions
Inverted Org Chart

Are you able to import data via Excel to populate an inverted org chart yet?

70
Teri J
Tim T
Tim T
posted in Product Questions
How do i link to various positions in a Confluence page from a lucidchart position?

I have various shapes in my lucidchart flowchart denoting various steps. When I click on a box say for step 3 I want the document to scroll down to that position in the description below the flow chart.  How can I set this up? (In draw-IO I can do this with Confluence using something called Page Anchors that are laid down in the Confluence doc to mark where to go.) Thanks!

20
Maison W
Carla B
Carla B
posted in Product Questions
Imprimir comentários de um fluxograma

Por gentileza  Gostaria de imprimir e compartilhar os fluxogramas incluindo também os comentários. Como posso fazer isto?  Para compartilhar o fluxo isso já fiz mas este aparece pequeno e sem os comentários.   Grata Carla Bandeira

30
Paula C101
Eddy Q102
Eddy Q102
asked in Product Questions
Split page into multiple pages to print

I intend to create a large flow chart. (1) is there a way I can see all   pages at once or (2) is there a way I can create the large chart all on one page and print them as separate pages?

861
Eddy Q102
Eddy Q102
Eddy Q102
asked in Product Questions
Align objects in Lucidchart

I have two objects that are connected with an arrow. When I try to align the objects the arrow comes out bent. Also I can't select which object is to stay in place. Is there a way to align the objects and keep the arrow straight?

403
Chase V
悠矢 湯
悠矢 湯
posted in Product Questions
About this add-on internet access

Dear Support Our customers are asking one question about Lucidchart Diagrams OnPrem - Confluence . When using this add-on with Confluence is this add-on connected to the Internet? Our customers have strict security and can not use products connected to the Internet. Thanks & Regaeds Yuasa

20
悠矢 湯
mchristie
mchristie
asked in Product Questions
I cannot find the container that has a header.

I am looking for a container that has a header.  Can you please tell me where can I find this shape?  Thank you. I appreciate your response on this basic question. MC.

320
Chase V
Jack H
Jack H
asked in Product Questions
What does the "Smart Search" option do within the Find box?

As the title says.  I cannot seem to find any information on this feature.

515
Micah
Lawrence K
Lawrence K
posted in Product Questions
Layer behind a page?

If I create two layers and put some shapes in Layer A and other shapes in Layer B I understand how to put Layer A "behind" Layer B and vice-versa.   But some of my shapes are in Layer X and others are in "Page".  Is there a way to put Layer X *behind* Page?  I can make Layer X invisible or put it in front of Page but I haven't figured out how to put it behind Page.  My goal is to keep 99% of my shapes in "Page" and then use a background layer to create a colorful background.  Obviously this won't work if the background isn't "behind" the shapes. Thanks!

20
Tate S
Doug F102
Doug F102
posted in Product Questions
Size of process map

Hi I am working on my first process map and the size looks good on the screen; however when I print it- the shapes are very large and although I selected 8.5 x11.5 inch paper the margins are slightly cut off.   I am not finding a way to adjust the sizes. Thanks very much

70
Paula C101
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