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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,400 Topics
  • 12,646 Replies
5400 Topics
Jeff
Jeff
posted in Product Questions
Floorplans impossible to use

Is anyone using Lucidchart successfully for floor plans? For example I'm trying to create a 14' x 16' room I've attached two screenshots. Before attaching the inner wall both side walls are 14' after attaching the inner wall one wall is 14' the other changes to 13'7". My only option is to delete the bogus dimension.  

1
A
6 years ago
Birgit V
Birgit V
asked in Product Questions
Can't access shared document in Lucid

Hi team member has shared a document with me. I received the email from sharing lucid chart "..shared the Lucidchart document Export of Scrap from Kosova to Albaniawith you. Click on the button below to open the document." But when I click on it get the following message Sorry you don't have access to this document. You may be logged in to the wrong account.I do have  another lucidchart account but it was the above email that is used for sharing and team membership and I did receive the notification email in this email inboxWhat are we doing wrongly?Is a diagram created by one team member not automatically be shared with the entire team?ThanksBirgit   

4
Megan W101
6 years ago
Cesar A
Cesar A
posted in Product Questions
Shape fill color greyed out

 I'm trying to change the color of an Internet cloud shape but when I select the cloud it greys out the fill color option. Any ideas? 

1
A
6 years ago
Jeff
Jeff
asked in Product Questions
Layers and pages in a Lucid multi-page network

 Both layers and pages provide flexibility but when building multi-page network diagrams layers rule. How can I do both? We print on 11x17 paper can I just make my page size 11 x 17 x <num_pages>? How will it print? We send our diagrams off to a printer so I can't test it in-house?

1
Maison W
6 years ago
Ciaran G
Ciaran G
asked in Product Questions
Importing VSD stencils into Lucidchart

Hello i dont have the option to import my VSD stencil files I know its saved as VSD not VSS or VSX but thats how they are downloaded. 

1
Abby S
6 years ago
Cristine E
Cristine E
posted in Product Questions
ONLINE REGISTRATION OF ORGANIZATION

Good day I would like to us if hoW to make an ERD diagram for ONLINE REGISTRATION OF ORGANIZATION? Please assist me for this because this my research project in school Im a IT student and I don't know how to start my ERD diagram. Thank in advance! Have a good day!

1
A
6 years ago
Sophie
Sophie
asked in Product Questions
Cant find the document i saved

Hi I saved a document on Lucidchart title"Class diagram for stanbic" on my free account.  I need this document ASAP. I would appreciate a feedback because am going out of my mind. Thanks

1
A
6 years ago
haytov
haytov
posted in Product Questions
export/import to close/open account

can I export the file then close the account then re-open it and then import the data? or do I have to have my account "alive" always?

1
Maison W
6 years ago
Alban A
Alban A
asked in Product Questions
How to cite Lucid products

HelloI was wondering what the in-text and full citation I should use for Lucidchart?I have used diagrams made with the software for scientific research papers and couldn't find any references to it.Any possible help?

1
Megan W101
6 years ago
Hawkins, R
Hawkins, R
posted in Product Questions
Resizing timelines

How do I resize the interval boxes and timeline in general? The text in the boxes is too small for presentation and/or wraps. I;d like to height of the timline. Is this doable? 

1
A
6 years ago
Emmanuelle N
Emmanuelle N
asked in Product Questions
Share a template

Hello  I am currently testing Lucidchart for using it in my company. I work in the Quality department and we use flowcharts to describe our processes. I created a template so that people could use it for describing their processes but I noticed that when someone opens the template it modifies the source document.  Is there a possibility to put a Lucidchart template on a google drive that people could download without modifying the source file?  Thank you in advance for your answer Best regards  Emmanuelle 

2
Emmanuelle N
6 years ago
Ruben G
Ruben G
posted in Product Questions
highlight related fields

Good Morning. I need to highlight all the fields that are related to arrows with a field by clicking on it. how can I do it?

3
Maison W
6 years ago
Linda M
Linda M
posted in Product Questions
Snap a staight line

 How do you make a line and make it perfectly straight?

1
Megan W101
6 years ago
Suhas C
Suhas C
posted in Product Questions
Can members from two different teams collaborate on the same document?

Hi I am a member of a team for some time now. I have created a number of diagrams that I now need to share with people who are not on Lucidchart. For some reasons I cannot add them to the same team but I can buy a new team license for them. I want to know before I buy the license if I can share the diagrams from my current account (Team A) to the new accounts I create for them (Team B) in a way that we can all collaborate. Suhas

3
Megan W101
6 years ago
Jonathan M101
Jonathan M101
posted in Product Questions
Two lines of text in UML Class diagram name - adjusting height within shape

I want to use the default UML Class shape (3-row) and I want to diagram a Django model which would take the special tag <<model>> above the model name - so really I simply want 2 lines of text in the name row like an interface shape with a third row for methods. I would expect that the lines separating rows could be moved up and down to allow for more or less text without affecting the overall scale of the shape and while I used to be able to adjust the line spacing within a class shape suddenly I'm not able to anymore.  When I hover the cursor over the internal lines I don't get control handles any more. Instead only the outer shape strokes are controllable. 

2
Jonathan M101
6 years ago
Carmen S
Carmen S
posted in Product Questions
Choosing a different folder for downloads

Hi there Is it possible to change the folder where my Lucidchart files get saved when I download them in my computer?  Thanks in advance

1
Megan W101
6 years ago
Peter D102
Peter D102
posted in Product Questions
How can I add documents to a shared folder that I didn't create ?

How can I add documents to a shared folder that I didn't create ?

3
Abby S
6 years ago
Pcerrilla@Clicker360.Com
Pcerrilla@Clicker360.Com
posted in Product Questions
I am the owner of the document but for reason it looks that i can only view and no edit

I am the owner of the document but for reason it looks that i can only view and no edit

1
Megan W101
6 years ago
Gleb
Gleb
posted in Product Questions
Account Close

I am trying to close my account but the "Close account" button is not working. I would be grateful if you could please close my account and delete all of my information because I no longer need it in my work.SincerelyGleb

1
Megan W101
6 years ago
Bettina C
Bettina C
posted in Product Questions
Org Chart

Hi. I just imported my BambooHR org chart in a CSV file. I'm not sure how to get the chart set up on Lucidchart. Can you please assist?

7
Maison W
6 years ago
Daniel N
Daniel N
posted in Product Questions
Automatically Count Nodes

Is there a way to automatically or automate the counting of nodes on a Mind Map or Entity Relationship? For example one "parent" has 3 "children." On the parent it displays the number three. Thanks in advance for your help 

1
A
6 years ago
kyle a
kyle a
asked in Product Questions
Setting a theme for all diagrams in Lucidchart

Hi I have created a diagram and styled it to be in keeping with company branding. I set the styles as a theme with a view that we can use this then quickly to set the style for all diagrams to be consistent however when I go into a different diagram on my account the theme I have created is not there for me to easily set the style guidelines. This should be able to be applicable to all diagrams not just the one I have created the theme in..is there a way to do this?

1
A
6 years ago
Lee G
Lee G
posted in Product Questions
sharing documents with another Lucid chart account holder

Hi   Please can you tell me how I can share a lucid chart document from one account to another different lucid chart account holder? I have opened a new account and want to send some documents from my old account which is still open to the new account.   Many thanks Lee

1
A
6 years ago
Pam B101
Pam B101
posted in Product Questions
Links

Shouldn't links to another LC page be clickable in a downloaded PDF?   My goal is to be able to send clients PDF's of their diagrams because most do not want to actually login to LC.  Perhaps there's another way and I'm thinking about this wrong?? :)

5
Maison W
6 years ago
Joana M
Joana M
posted in Product Questions
Copying pages with lucidchart documents

Hello! I'm trying to copy a set of confluence pages to another space each one of this pages have some lucidchart documents embed. When I copy de pages I realize that the lucidchart documents are reference to the original ones and I need to keep a clean copy of them on the copyed pages. Can anyone tell me what am I missing? Than you!

1
A
6 years ago
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