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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,499 Topics
  • 13,161 Replies
5499 Topics
Scott C102
Scott C102
posted in Product Questions
Partially Missing Chart

On my Documents dashboard I have 5 charts including a new one that I created last week (Dec 18 Accountability).  The Dec 18 Accountability that I'm trying to open has a blank box on the dashboard.  If I hover the box my chart shows up if I open the chart it is not there (I just see the blank drawing box).  Any ideas?

2
Scott C102
5 years ago
Jim R101
Jim R101
posted in Product Questions
Migrating Cacoo diagrams to LucidCharts

We have been using Cacoo for several years and are contemplating a move to Lucidcharts. What we are trying to determine is how much effort will be required and what the process would be to migrate our existing charts over. Anyone ever do this? Have suggestions? Thanks

3
Megan W101
5 years ago
mortengrupe
mortengrupe
posted in Product Questions
How do I export single objects into powerpoint

Hi Is it possible to select just a few individual objects in Lucidchart and export or copy-paste them into Powerpoint so that they also appear as individual objects in Powerpoint? I find that upon copy pasting objects from Lucidchart parts of nearby objects (e.g. lines leading to/from the object) will also be copied along   Thanks Morten  

4
mortengrupe
5 years ago
Violetta H
Violetta H
posted in Product Questions
How to: Conditional formating depending on the symbols' shapes

Dear support team  I have a modest and simple question which I nonetheless can't solve since weeks on my own:  I want different symbols to have different colours.  For example the squares I want to be yellow the  hexagons I want to be blue and so on (as seen in the screenshot). In the whole document.  It does not workout with the option "set rules".    Best regards Violetta

3
Andrew D
5 years ago
Hiroshi I
Hiroshi I
asked in Product Questions
Make health chart in Lucid

Hi i am very new here and just found the chart below and interested in using lucidchart. I am wondering how I can start up making a chart like below; I searched template gallery but unable to find it and guessing I may be started in the wrong place. Does anybody know how to create like the chart below?   https://d2slcw3kip6qmk.cloudfront.net/marketing/blog/2018Q3/project-dashboard/project-health-and-progress-dashboard.png   

1
Megan W101
5 years ago
Helen M
Helen M
posted in Product Questions
Client without Visio

I have prepared some flow charts for a client without Visio.  I have sent the charts to them as pdfs but they would like to be able to amend them etc in the future when I am no longer working with them.  Is there any way they can open them in Publisher?  Are there any other options for them to be able to amend the charts in the future? Thanks Helen

1
Andrew D
5 years ago
Zaki A
Zaki A
asked in Product Questions
How do I print to separate pages in Lucidchart?

I imported an AWS network diagram. When I try to print it it prints all the components and diagrams on one page even though I see "page seperators" in my diagram. How do I get it to print on multiple pages (based on the "page seperators")?

4
Zaki A
5 years ago
James-Mark O
James-Mark O
posted in Product Questions
Email already in use?

Hi when I try change my email on my account I get a notification that it is already in use but this is not the case. Please assist. Thanks

1
Megan W101
5 years ago
Tomáš J
Tomáš J
posted in Product Questions
BPMN Pool markers

Will be possible to add MI markers to depict multi-instance?

3
A
5 years ago
Ashley O
Ashley O
posted in Product Questions
Adding chairs to a round table

Hello!  Is there a way to quickly add chairs (i.e. not manually) to the round tables in the floor plan section? I need 60" round tables with 10 chairs per table for my floorplan.    Thanks!  

3
Maison W
5 years ago
juanjaimepetersen
juanjaimepetersen
posted in Product Questions
Tranfer of Documents

How can I transfer all of my documents into a new accuont? I was working on my offices account and now I want one of my own. 

1
Megan W101
5 years ago
Brian C101
Brian C101
posted in Product Questions
reset UI tutorial

I just joined and upon my first login I was prompted with an introductory series of questions to customize my interface.  I entered the wrong choices e.g. I am mostly not a teacher.  Is there a way to reset it so I can re-enter those questions? Or is there some way to re-answer those questions once I am logged in?   

1
Tate S
5 years ago
Chris J101
Chris J101
asked in Product Questions
Talk Bubble Shape in Lucidchart

Hi There - I am hoping to use customer testimonials in a Lucidchart. I had the idea of a series of speech balloons for quotes which I assumed was a shape in the Lucidchart Library. But I'm not seeing. I know I could work around but a simple bubble with ability to put text into would be ideal. thanksChris

1
A
5 years ago
kim.galant
kim.galant
posted in Product Questions
How to control where Google Drive backups go?

How do I control where my Lucidchart backups go? Currently they all go into the root folder of my Google Drive which makes navigating it pretty cumbersome with a whole bunch of files that are irrelevant at the top of the screen. How to get rid of them or move them somewhere else?

2
Andrew D
5 years ago
Shira
Shira
asked in Product Questions
How can we take an existing JSON file of the diagram in Confluence and re-create the diagram from it?

Hi  The steps to reproduce the problem:Edit a page in Confluence Add LucidChart macro Draw whatever is needed Press File->Save in LucidChart Close the tab without pressing "Back to Confluence" Now the page has a json attachment of lucidchart but it cannot be used anymore... Need to create the chart again...   How can we do it?Thanks Shira 

4
Omid F
5 years ago
Scott C
Scott C
asked in Product Questions
Change from inch to pixel unit dimensions in Lucidchart

 When working with rectangles want to see pixel dimensions not inches. How can I set that?

1
A
5 years ago
Keabetswe M
Keabetswe M
posted in Product Questions
Lucid Org Structures

Good morning   I would like to find out how can one display more information in the "employee blocks" in the organizational structure?   Regards

1
Andrew D
5 years ago
Keesha C
Keesha C
posted in Product Questions
#Error on most of my charts

I went back in to modify old doucments and they were all #error in the data fields!!  I deleted some documents thinking I didn't need them only to realize that most of my charts are not displaying #error instead of the employee data that was entered.  Please help!!!

5
A
5 years ago
Rohit S102
Rohit S102
posted in Product Questions
Close Account finger tab is not visible in my account settings

Close Account finger tab is not visible in my account settings. Did anyone face similar problem before?

1
Megan W101
5 years ago
sutululu
sutululu
posted in Product Questions
How could I make a diagram this style?

How could I make a diagram this style?

1
A
5 years ago
Kim M
Kim M
posted in Product Questions
Identify all charts a user has created/modified

Is there a way to obtain a listing of all charts a user has created/modified.  We have a user who "it seems" has overlaid some charts and we need to find out which ones. One option I see is have the user go to "recent documents" and screen print or write down the list and send me. Is there any other way? Thanks    

3
Andrew D
5 years ago
Shay S101
Shay S101
posted in Product Questions
How to add Database Properties to objects that were exported from lucidcharts to visio?

The issue is the following: I have created an ERD in lucidchart once i imported it to visio i receive it as a "drawing" and not as "database modeling" which is what i need to add notes to each object(table) and additional information like PK/FK and add or remove columns etc.   if this is something that is unsolved (i.e the file can only be interpreted as a "drawing" as it is in visio) i'd like to know.   Thanks.

1
A
5 years ago
Tianna B
Tianna B
posted in Product Questions
Cannot Use The Text Box

This is my very first time using the templates and i cannot use/type into the text box

1
A
5 years ago
LIFE365 Italy S.p.A.
LIFE365 Italy S.p.A.
posted in Product Questions
how to export different pdf from ine file

Hi there   i have created a single file with 10 diagrams ( 10 pages). I would like to export pdf with 10 different pages instead it is always one long big pdf. Useless if i need to print it. How can I do it? thank you

1
Paula C101
5 years ago
Tomáš J
Tomáš J
posted in Product Questions
How to make notes visible only for a relevant layer.

 HelloI would like to know if there is a way how to make the attached notes visible only for the relevant layer. BR Tomas

3
A
5 years ago
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