Product Questions

Hello  I'm a newbie with Lucid Chart and have a really simple question. I understand all the layers principle and want to use them. My only irritant is having to press Ctrl + Shift + Click to toggle the layer. Where can we change it to simply click in a button like feature ? Is it my basic shape that is preventing me to only click on it instead of using the hot key ? Right now when I click on it I don't see the hand feature appear the layer will only appear with the hot key. Since this is to be used by all the department I want it to be as user friendly as possible. 

Hi how can I switch the order of my pages within my diagram? Is it on the page settings tab? I can't find where to re-order pages for better flow. Thanks and let me know. Photos attached!

Hello! I want to upload the picture of my org chart employees there´s a way to do it all at once or I have to select my employee one by one? Thnx

I am trying to export a process map to visio.  I am losing most of the text in my process boxes during the export.  I have tried both export options (beta version shows as being corrupt). Any suggestions appreciated.

C'est nouveau d'aujourd'hui il y a toujours un X dans un cercle rouge dans le coin supérieur droit des formes. Je n'ai pas trouvé comment l'enlever. Ce X apparait aussi lorsque j'exporte en PDF ... pas cool!! Comment je peux m'en débarrasser? Merci

How to consolidate two lucid charts instance into one? We have two instances and would like merge into one Thanks

Are we in control of all our own backups or does Lucidchart do some level of backup? 

Hi there how do I merge arrows in a flowchart? Like the attached image (arrows coming out of 2.2c process task).

I have a Lucidspark license assigned to me and my role is Account Owner.  I want to transfer that license to another user but I am unable to edit my licenses.  Is there a reason for that?

Necesito cancelar mi subscricion pagada porque la tarjeta ingresada no es mia.

 Hi I have a large process flow running over multiple pages. While viewing in LucidChart its fine but when I download it in PDF its gets broken in 60 different pages which makes it almost impossible to view or print. Can we get the entire process flow download in a single page in PDF?  Omnigraffle offers this functionality of entire map in one single page of PDF which makes the view so much easier. Is it possible to get this in LucidChart too? 

I am trying to share my chart but when I click on the link to test it starts on my upper layers instead of my base layer. I had it set to the base layer when I clicked "share".

I am using Lucidchart in my database class and had students using the Entity Relationship shape library to draw entities and connect them.  In my browser the options to change line endings or reverse direction are all shown in the properties bar. I had several students show me that in their browsers these options do not appear.  Instead there is a line icon that when clicked on pops up these options.  I have experimented with changing zoom searching settings and searching this forum but have not yet discovered why our user interfaces are inconsistent.  Trying to resolve these inconsistencies to make it easier for students to learn the techniques. Anyone know what might be going on here? Thanks! George Wyner (teaching at Boston College in MA USA)

Já cancelei no site e a cobrança está na minha fatura. Não sabia que a renovação era automática! Não quero renovar a licença anual! Favor estornar o valor! No aguardo! Obrigado... Vitor

I have a text file which I want to import into sticky notes. Some of my notes contain new line in the text and it's important for me to preserve it. Is there a way to do so?

Me cobraron 95 dolares nunca decia que el pago era en dolares

I need to create a EPK flowchart. Sadly there is no library for that. I added the BPMN 2.0 library because the shapes are similar. To add text to an conversation shape you have to do the following steps: Double Click Shape Insert Text The text is below the shape.This is wrong in an EPK. In an EPK the text is inside the shape: To achive this you have to do the following step: Select text from shapes menu Insert Text Position text perfectly in the middle which takes some time Group Text and Shape so you can drag them together Can you add text inside by using double clicking? I think I already know the

I'm new at this...I started from a template Data Flow Diagram (Physical) Example There are horiz lines inside the rectangle shapes.  You can add text above and below that line. Is this a standard shape?  IF so where is it ? Can I remove the line?  I'm really just wondering how to find answers to questions like this. Thanks.    

Use la versión de prueba y luego y me realizaron el cargo por casi tres mil pesos requiero qués e me reembolse ya que en la pagina dice que es de 7.95 dolares que es pesos es $170.85 por lo anterior solicito me rembolso y la cancelación.

The system keeps referring me to a pop up that say I need premium but I just sent 400 upgrading and it is still blocking me

can I makes changes to a Lucid Org chart in power point?

No me sale la opción de cancelar mi suscripción no me funciono la aplicación para mi trabajo

I have the Omes and Omes Medium.  Omes loads and is available.  Omes Medium does not.  I cannot access it.  Omes Medium is the primary font that I need for the document.  How do get both fonts listed or at the very least remove Omes so that I can use Omes Medium?

I was testing the org charts with pictures. Headshots from LinkedIn profiles work well but I've been having problems with pix that come from another source e.g. corporate website leadership pages. It seems the URL need to contain the word "image" in one way or another to be recognized but I'm not sure. It also didn't work to download the pix onto my OneDrive and link that way.  What am I doing wrong? Thanks in advance.

I have created a Lucidspark document but any efforts to export it to lucid chart or pdf have come up as blank. I cannot use this document as it it.   Other post and tutorial assume it can be viewed as a lucidchart but at present that is also blank.  I thought paying a subscription would help but alas no change