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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,720 Topics
  • 14,082 Replies
5720 Topics
Sathish G
Sathish G
asked in Product Questions
Conversion of Gliffy diagrams to Lucid

Hi Team   Need your help in conversion of Gliffy diagrams to Lucid.   Thanks Sathish

201
Megan W101
5 years ago
Christopher G102
Christopher G102
posted in Product Questions
Add chart to P&ID Basic template

I created an electrical diagram using the P&ID Basic template. Now I need to add a chart to is for wire and conduit sizes. How can I do this? Thanks.

10
Megan W101
5 years ago
Arsalan S
Arsalan S
posted in Product Questions
Cannot see show hide and toggle layers actions

There is no Toggle Layers Hide Layer or Show Layer in the action menu of a Hotspot or any other shapes.

90
Megan W101
5 years ago
shaunt
shaunt
posted in Product Questions
template?

i've used the master page some... however i'm wondering if there's any way to define a "widget" that you can save and drag into place.    It seems kind like "My saved shapes" however i'd want to be able to change that saved shape and then it redraw everywhere it was used. Is this possible? if not i think it would be a really helpful feature.

00
Megan W101
5 years ago
Michael N101
Michael N101
asked in Product Questions
Page borders in Lucidchart

I am trying to add a standard border to the page of my Lucidchart preferably with a title/author block.  I don't see how to the view the Advanced Shapes Menu.  Can anyone assist me? I'm use to Visio where I could add a Shape page of many different borders.  Surely there must be a similar function here. 

711
Maison W
5 years ago
Mel Reyes-Abbey
Mel Reyes-Abbey
posted in Product Questions
Org Chart Data Import

I am trying to import my table. The column headers I have are "Name" "Supervisor Name" "Employee ID"I keep getting a data error that there are duplicates but it's because the supervisors oversee several employees. In the Org Char Help Center it states "Note: With the new org chart experience it is not possible to identify employees and supervisors by name." These are the filters I used followed by the error I get on the final screen. There are no supervisors missing but all of the supervisors listed in the supervisor column in the 2nd screenshot are highlighted in red. Can someone suggest a work-around?  

160
Chase V
5 years ago
Chris R105
Chris R105
posted in Product Questions
local account plan template data

error: when trying to modify spreadsheet data for local account plan template the entire layout changes.  steps to reproduce: 1. view the spreadsheet data for this diagram 2. make a copy of google sheet and save to my google drive 3. click import data on smart containers menu. choose my copy of spreadsheet data   From this: which is expected result (only with my data from my spreadsheet)   to this: which lost all formatting and supporting shapes.     

60
Abby S
5 years ago
Jeremy K101
Jeremy K101
asked in Product Questions
Can you get MDF/IDF rack diagrams with product templates in Lucidchart

Does Lucidchart have templates for rack elevations from manufacturers like Chatsworth (CPI) Panduit Commscope Leviton etc.?   I have seen them in Visio but trying to see if they are on Lucidchart.   Any help is appreciated.   Best regards   Jeremy

500
Tate S
5 years ago
Monika
Monika
posted in Product Questions
Lucid Migration from cloud confluence to another cloud instance

HiI need your help in understanding the migration of lucid charts from one cloud Confluence instance to another.Our customer has another cloud instance of Confluence which contains lucid charts in some of the pages. We need to migrate them into our instance.I tried migration of confluence to confluence cloud. However since Lucid is a 3rd party app the lucid chart were failed to migrate.Can you help how can we migrate lucid to another cloud confluence?ThanksMonika

150
Monika
5 years ago
alireza m
alireza m
posted in Product Questions
My diagnosis chart is wider than i planned

my flow in the initial diagnosis folder  it became longer than expected how can i change it so it fits and i can continue 

20
alireza m
5 years ago
Joshua O
Joshua O
posted in Product Questions
Uploading a large diagram into a Google Slike

Hello!  I have a 7" W x 63"L diagram. This is for what I call my "Salesforce Wikipedia" (Essentially a huge public repository of all fields processes alerts APEX etc with definitions and much more. This is a very extended version of our sales process. I was wondering if anyone could think of a way to export and insert it into a google doc with out it going blurry and losing all sharpness?    Any help would be awesome even if it's just a "not possible". Thank you!

00
Joshua O
5 years ago
Christopher G102
Christopher G102
posted in Product Questions
Easy question-how to make everything non-transparent?

This is probably the dumbest question but how do you see everything? I could be in the wrong template or setting I'm not sure. I used the P&ID template and I am making an electrical 3 line diagram for a solar project. I have laid out the panels and inverter trying to install the wiring but its so difficult with everything being transparent. I have to do a print preview to see if things are where I want them. Any help would be great. And if there is a 3 line diagram template you can point me to it would be awesome. Thanks.

10
Andrew D
5 years ago
Robin B103
Robin B103
posted in Product Questions
Clicking items in LC diagram with a URL linked to it don't trigger opening URL behind item

Dear all   I have created a flowchart with URLs behind several steps in the process. Upon clicking them the user should be taken to the URL. In the left bottom of Chrome it also shows the URL behind the item. When clicking it though it seems that the LC plugin is going into drag-drop mode. How can I have the links working upon clicking the item instead of having to include a note with all my diagrams that people must use right-click -> open in a new tab? I suppose this is a feature that should just work as designed without special workarounds? 

20
Chase V
5 years ago
alton
alton
asked in Product Questions
I can export a network data flow diagram via CSV but can't import it?

I'm looking for a platform that allows me to import a network diagram via CSV and I'm not quite sure if I'm at the right place or not. I created a diagram using a network diagram "template". From this template I was able to export it as a CSV and the CSV looks very doable from the process I'm running (I can automate this). However I don't see the ability to import the CSV back into Lucid Chart to create another network diagram. Am I missing something or is this not a supported feature for network diagrams? The import feature only seems to allow you to import certain types of diagrams. Here's what I've been able to automatically create in draw.io based on a Ruby script that I made:   This is obviously a very basic example -- obviously the icons labels etc. aren't accurate. However this is sort of what I'm trying to go with on Lucid Charts with server icons workstation icons etc.  Any idea if this would be possible?

661
Andrew D
5 years ago
Sofia S
Sofia S
posted in Product Questions
Can't Access Pro Features

Hello    I have paid for Pro access but I still get a message saying I need to pay.  Can you please assist?   Thank you Sofia

10
Megan W101
5 years ago
Gil L
Gil L
posted in Product Questions
Container grouping problem

When I move a shape from one swimlane container to another the blue grouping box will follow the shape.  My diagram is getting to be a mess to edit.  How do I organize and make sure the blue boxes work properly?    

140
Gil L
5 years ago
Brandon R101
Brandon R101
posted in Product Questions
Hit One Button & It Totally Changed Everything

I was working in chart and somehow hit a button which I didn't even realize I hit or know what button it was and it totally transformed my chart from color to all blue.  Does anyone know how to reverse this?  I have a picture of the chart attached (all blue) and a different chart but with the same type of color formatting I actually want for the chart that is all blue now.

50
Andrew D
5 years ago
James D102
James D102
posted in Product Questions
i lost my saved work online

i was on my chart and i saved it i logged out of my laptop and logged back on and it was gone

30
Abby S
5 years ago
Jeff S102
Jeff S102
posted in Product Questions
Swim Lanes

Hello Please forgive me if this has been answered before but is there a way to make it default to have the "Containers" option default as well as the "Standard" "Flowchart" and "Shapes" options when I create a new diagram.  I use the swim lanes quite often and hate having to go and add the "Containers" every time I create a new diagram.  Thanks in advance.    

00
Jeff S102
5 years ago
Claire H
Claire H
asked in Product Questions
Printing multiple pages in Lucidchart

I'm trying to print some charts. There are 5 different pages and two of the pages expand past the single Letter sized sheet. I wanted these pages to print exactly how they look in Lucidcharts with the page dividers. So instead of printing 5 sheets I want 10 sheets (page 3 spans over 3 sheets page 4 spans over 4 sheets). Printing these landscape on standard size printer paper. See example of one page span below.     When I go to print the pages that only span over 1 sheet work fine.     However the two pages that span over multiple sheets are not printing correctly. First it's only printing one sheet instead of the 3 or 4 that I wanted. They're also portrait even though it's set up as landscape and the scaling is off (see below).     Any help would be appreciated!

2840
Chase V
5 years ago
Michael M103
Michael M103
posted in Product Questions
How to save a multi page document?

Hello   I'm a newbie to Lucedcharts and I would like to know how to publish or print a pdf from my multipage document?   Thanks Michael

60
Megan W101
5 years ago
ekorolyov
ekorolyov
posted in Product Questions
Remove or prevent shape overlap

Hi I have a diagram with a number of process boxes with text inside. These boxes are next to each other in a chain. When I finished my diagram I realised the text is far too small to be legible when printed. I bulk resized all the text within the multiple boxes but this made some of the text disappear because it was too large to fit within the box. So I bulk resized all the boxes so they were big enough to display the text however now all the boxes overlap each other. I have been unable to find a way to either remove the shape overlap or prevent shapes from overlapping while resizing. Is there any way to do this without manually moving each individual shape?   Thanks

280
Chase V
5 years ago
Nicolas U
Nicolas U
posted in Product Questions
Hiding Drawing Meta Data

Hello   We are using the Lucid Chart on Premises for Confluence. Currently on all the diagrams the creator name and date appear on the top right corner (see screen shot). How can we hide that: we are using Confluence/LucidChart for our product documentation and do not intend for this type of information to be accessible by our customers?  

40
Tate S
5 years ago
John B101
John B101
posted in Product Questions
Link Hotspot to a Different Diagram

The action options for hotspots are: link to page external link or email.  GREAT!  But "Link to page" seems to allow only jumping to a different layer in the same diagram where the hotspot sits.  What about linking a hotspot in one diagram to a different diagram -- maybe even a specific page (layer) in a a different diagram? Surely this is a pretty common action to want to perform!  

320
Abby S
5 years ago
Nicole M
Nicole M
asked in Product Questions
Can you change the line width in Luicdchart's mind maps?

Hello I am unable to change the line width (line thickness) on shapes. When I click on the shape in the text area the line width and every option to the right of it is grayed out and I'm unable to make any changes. The only way to combat this that I've found is to use Flowchart shapes instead of Mind Map shapes. This would be fine but I was hoping there would be a way to alter the Mind Map shapes for existing projects I'm working on. I would hate to have to go back and replace those shapes and re-link everything just to have uniform shape thickness.  Any help is appreciated. 

294
Nicole M
5 years ago
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