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Exported PNG not showing original color

  • July 4, 2021
  • 1 reply
  • 9 views

Danilo B

Hi

So I exported a diagram as a transparent PNG and the result is in grey color instead of the original black I used in the app:

This wasn't happening before:

Comments

Leianne C
Forum|alt.badge.img+15
  • Lucid support team
  • July 5, 2021

Hi Danilo thanks for posting in the community! I’m sorry for the inconsistency you are seeing when downloading your document and am happy to help. Since this is related to your document I'm going to move this post to a private ticket so that I can take a closer look. Thanks for your help and patience!

For anyone else with problems with exporting your documents please submit a ticket here along with a screenshot of the problem and the URL of the document you're not able to download.