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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,781 Topics
  • 14,368 Replies
5781 Topics
K
Karen Gilbertson
asked in Product Questions
I have multiple tabs - if I change the title on one tab it changes it on the other

I have multiple tabs on my Diagram.  One is 2024 Tech Stack and the other is 2025 Tech Stack. When I change the Title of the Diagram on one, it changes it to the other one.  I want them to have different Titles Can you help me?

375
Kelsey Gaag
H
Hollman Borrais Martinez
asked in Product Questions
AI diagram creation using templates

Hi. I am having trouble for the creation of my flow diagrams using the AI, I need to put in a business template flow evev a BPMN template, the important is I need tha put the responsable of each actions in separte columns, I try diffrent prompts even the use of Chatgpt Lucid but still have the same result, what can I do? 

311
Kelsey Gaag
L
Lora
asked in Product Questions
Unable to add add-in for Lucidchart in Microsoft Powerpoint

I am unable to add in my flowchart from Lucidchart into my PowerPoint presentation. I have added the Add-in “Lucidchart Diagrams for PowerPoint” but when clicked on, I receive this message. My Chrome is upadated and is my default browser. I also successfully downloaded the Microsoft Edge that was listed in this screenshot but am still not able to add in my flowchart. Please help! 

311
M
F
Fathima C S
asked in Product Questions
Create ER diagrams

 I want an ER diagram with tables :1)tbl_admin:admin_id,username,email,password.2)tbl_faculty:faculty_id,faculty_name,dob,gender,house_name,place,city,department,f_phone_no.3)tbl_student:student_id,student_name,dob,gender,house_name,place,city,s_phone_no.4)tbl_course:course_code,course_name,subject_name,semester_name,faculty_id.5)tbl_assignment:assignment_id,course_code,student_id,assignment_marks.6)tbl_attendance:attendance_id,student_id,date,period1,period2,period3,period4,period5,attendance_marks.7)tbl_mark:mark_id,course_code,student_id,exam_marks,marks_obtained.8)tbl_report:report_id,faculty_id,student_id,generated_date,total_marks.then relations are :.And then it can be read from top to bottom and left to right [Admin] --manages--> [Faculty][Admin] --manages--> [Student][Admin] --views--> [Assignment][Admin] --views--> [Attendance][Admin] --views--> [Report][Faculty] --teaches--> [Course][Student] --enrolled in--> [Course][Student] --views--> [Assignment][

313
Amelia W
A
Andrea Dickens
asked in Product Questions
Copying sticky notes from one board to another with reactions, tags and comments

Hi All,I am hoping someone can help me…  I am trying to copy a lot of sticky notes from one board to another along with their tags, reactions and comments so that I can do some work while I still allow people to continue to add ideas.The sticky notes copy across perfectly, but the tags, reactions and comments don’t seem to be copied.  Does anyone know how I can do this?ThanksAndrea

303
Leianne C
G
GlenC
asked in Product Questions
How to make a document repository viewable by non-Lucid account holders

We have Team licenses in Lucidchart and we don’t effectively use Lucidchart as we have several process mapping tools that all get used.I would like to use Lucidchart as the default tool of choice but am finding it difficult to figure out if it is possible.We have about 20 licenses but a few hundred non-Lucid account staff that I want to be able to view existing maps. Is it possible for the licensed staff to create a structured repository that we can share to non-licensed users so they can view and download published maps? Ideally, I don’t want them to have to sign up for an account. Alternatively, we have SharePoint online and could use that as a repository if we could automate the saving of maps there?  If you could point me in the direction of a work instruction or maybe explain it here, that would be great!

603
Ria S
Lucid Legend Level 7
H
Helga
asked in Product Questions
Can't connect shapes with lines, no line show up

I am making.a flowchart and was about to connect my shapes, just to find out that the lines do not work? They are not visible, nothing shows up, can’t change colors. I’ve read that I should have nothing selected and give the pencil a color, but I do not have the pencil. I am using the free version but I believe I should have the edit line color option?If I select the line, I can see it but no color or anything for it to actually be visible

512
H
E
eredler
asked in Product Questions
Submit Externally Built Lucidchart for Canvas Assignment?

I’ve used the Lucid integration in Canvas to build an assignment for my course, so students would create their Lucidchart and submit it right there in Canvas. However, one student did their work directly on the Lucid website, and now cannot find a way to submit it to the Canvas assignment. Is there a way they can do so?

151
Amelia W
Kaptainl
Kaptainl
asked in Product Questions
Submit button does not show in a Lucid to Canvas assignment

Folks, The “Submit” button is not showing on my Lucidchart that I’m trying to move into a Canvas Assignment. I followed all of the directions here. 

14710
Amelia W
Leah W
Leah WLucid support team
posted in Product Questions
Auto-Number your Flowchart in Lucidchart

Looking for a way to auto-number the steps in your flowchart? Check out this post on how you can utilize conditional formatting and formulas to accomplish this!  Please use the steps below to accomplish this on your diagram.1. Add shape data "Start" to a start node with the value 0. This allows shapes connected to it to know it's part of the flow chart (as opposed to the note).2. Add data "Distance" to all of the shapes with the formula =count(upstreamdeep) + upstreamdeep.Start. This will be defined with the distance from start or error (if the shape is not in the flow chart).3. Add page data "Numbering" with the formula=groupby(map(sort(filter(children, x => and(not(iserror(x.Distance)), itemtype(x) = 'Block')), 'asc', x => x.Distance + 0), x => object('id', label(x), 'index', x.index)), x => x.id, x => x.index). This formula sorts all blocks in the flow chart by distance and then groups them into an object where the key is the shape label (ID) and the value is the inde

198524
Micah
F
FSAW
asked in Product Questions
Unable to access edited Document

I had an issue with editing one of the documents.Basically, here is the sequence of event. I was attempting to update the Lucid Diagram that was embedded in Confluence as a Macro. So i edited the confluence page following which i attempted to edit the diagram. . I was able to edit the diagram , make the changes and save it as well. However I noticed that when i copied the link that was on my browser and try to load it again, i was unable to access it. It said I do not have the required access.This looked weird for me, especially since i was able to edit and save the document.Has anyone encountered this issue ? if so is there a resolution to this?

253
Amelia W
M
Markus
asked in Product Questions
Account creation Flowchart Structure

Hi everyone,I'm creating a flowchart for account creation, and I have a few questions about structuring it since this is my very FIRST chart.My Situation:There is one main path for the account creation but with multiple variables for example the SMS provider, the proxy provider and so on and I want to see what these changes do to each account create process. I want to create a decision point for choosing the SMS provider for example Each main step in the process might have variables in addition to the SMS provider. After these variables are processed, they will lead back to the main flow, where the steps continue, leading to another variables maybe.My Question:How can I identify which variable leads to which outcome at the end without having to copy and paste the entire main process under each variable? Is that the only option, or is there a more efficient way to organize this? If I change the color of each path, this would be hard to identify no?Thank you for your help!

221
Amelia W
D
Daeton
asked in Product Questions
Import word document into LucidSpark

Is there a way to import a word document into lucid spark? I am not seeing that as an option.

533
Amelia W
Ashley C
Ashley CLucid support team
published in Product Questions
New Microsoft Graph integration and Copilot plugin!New feature

Updated for September 2024:The Copilot integration is now available! Refer to the Integrate Lucid with Microsoft Graph and Copilot article for instructions to enable this plugin and then retrieve Lucid documents and generate AI summaries of documents via Copilot.-----------------------------------------------------------------------------------------------------------------------We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrate Lucid with Microsoft Graph and Copilot article for information on set up and functionality. This integration will allow you to search for existing Lucid documents from the search bar on your Office 365 home page.Additionally, we will soon be releasing a Copilot plugin. This will allow you to search for existing Lucid documents, as well as request AI-generated summaries of your docs. Keep an eye out for updates on when this will be going live! 

46920
Micah
P
paulmoloney
asked in Product Questions
"You don't have permission to move the selected document"

In lucid.app, I have been added as a Collaborator to a folder. That folder has a series of subfolders. When I check information (the (i) symbol) on a subfolder, I see that “Collaborators” has no values associated with it. Does this mean the subfolders only have inherited permissions from its parents, or that no one has access to the folders?(I can duplicate files in the subfolders, but I cannot move them outside the folder. When I try, I get the error in the subject line.)Basically I’m unclear how I get full access to this folder, since I appear to, but don’t.P. 

201
Humas1985
Lucid Legend Level 8
G
guzel.abdubek
asked in Product Questions
Bug when I started using

I cannot do anything. I try to select an option but this window still is there and i can’t press anything else 

205
Amelia W
Infinity
Infinity
asked in Product Questions
Lines Overlap Shape Text Issue

My company frequently creates network maps for our clients. We build our maps by adding shapes from the Cisco and basic networking libraries to our document double-clicking to add text to each shape and connecting them with directional lines. However the lines we connect or manually draw between shapes have a tendency to snap to the wrong place force the wrong layout of the line or worst of all cut right through the text we're trying to present. For example: Is there a way to have these lines (circled in red) hidden where they would intersect with a text box? Or change the background color of the shape-attached text box to a solid white and arrange the line behind it? One of our workarounds can be seen in the TP-Link switch shape at the bottom middle. That line is manually drawn beneath the text and terminated at the shape beneath it. But for the switch shapes on either side bringing the line down lower results in this: Dragging the small blue square on the horizontal part of the lin

14111
Kelsey Gaag
A
aaronatoctopuslabs
asked in Product Questions
Azure DevOps integrated cards are all greyed out for editing

Hi, I’ve got a board with a bunch of ADO linked cards that has been working great but today when I’ve logged into Lucid to try and edit the cards the edit fields are all greyed out.  I can open the cards in ADO from Lucid and make the updates in ADO which do sync back but I can’t seem to make any edits in Lucid directly.  It was all working find last week.  I’ve tried disconnecting and reconnecting my Microsoft account but the problem persists.  Any idea’s what the problem might be? 

52732
K
H
hoffjero
asked in Product Questions
Bug: text box typing 1 or 2 digits freezes the possibility to add any text

I was creating a spec for some functionality and started with a text box that I filled with descriptive texts. Next thing I wanted to create a multi level bullet list with requirements. When I wanted to typ 365 i did not get farther than 36, it was impossible to type anything else after 36. I tried it in new text boxes, shapes and always with the same result.

316
Kelsey Gaag
T
thbeh
asked in Product Questions
Problem converting to Visio

Hi, I need to export my current charts to visio but i get an empty document when I open Visio viewer. Please help. Thanks

141
Leianne C
N
NoTimeNoNerfs90
asked in Product Questions
Lag while using Lucidchart

Hi, im Kinda new into Lucid chart, is it supposed to be bit laggy when working from an Edge Browser?It feels really uncomfortable (e.g. i move my Object with my mouse and it dropps of like 20cm away from the position i really wanted). I came origirnally from Visio.Is that the normal Case? If yes, just tell me, so i can unsubscribe and check for new Software. Thanks and greetings.

301
Leianne C
J
JPertz
asked in Product Questions
Changing zoom level

How come when I view my creation it is so tiny, especially the font in the text boxes? Even when I use 96 font I can’t see it unless I zoom way in. I have tried to enlarge everything but it still appears small and unreadable when presented.

869
Amelia W
A
AndrewCBP
asked in Product Questions
State Heat Map

I am new to Lucid and interested in creating a heatmap using zipcode data to show from where across the state of Virginia attendees came from to attend a conference. Able to please help?

171
Kelsey Gaag
Preetham S
Preetham S
asked in Product Questions
CSV import failing for flowchart lines between shapes.

I've been tackling this issue for more than three hours convinced that the problem lies within the imported data. To my surprise it turns out that the Lucid chart is unable to add links between shapes even though the link information is present in the CSV.  I manually built a chart with multiple lines and exported it as CSV however my attempts to import that same CSV and recreate the chart have been met with failure. In need of assistance as soon as possible. If anyone has encountered a similar issue or knows a workaround your guidance would be greatly appreciated! Thank you in advance!

265
Kelsey Gaag
C
ctank
asked in Product Questions
Lost access to previous Documents in Lucid Chart after license revoked

I have lost access to Documents I had created in LucidCharts. I used LucidCharts for some time, then my license was revoked. Now that I got the license back, I am unable to see my previous Documents I had created. My understanding is even if license revoked, I should have read-only access to my earlier documents. But this doesnt seem to be the case.  

1325
Kelsey Gaag
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