Skip to main content

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,424 Topics
  • 12,785 Replies
5424 Topics
Tom S104
Tom S104
posted in Product Questions
Quick floor plan best practices? Draw on top of PDF? Mobile app?

Hi I was thinking of using the program and going away from Visio which is just too cumbersome.  I work most in small to medium business and need to create floor plans to put devices on.  Most of the time I cannot get an electronic floor plan quickly.  Does anyone have a workflow they would share with Lucid for this? I have found floor plan pictures by fire escapes took a picture of them then use them as a background to trace walls over top.  Can I do that with Lucid?  Is there a better way? I have tried many of the room scan apps but I spend more time changing input than just drawing it by hand... I think these work fine for homes and such but not so much for a business.   Thanks for any/all help.

1
Paula C101
5 years ago
Lucy D
Lucy D
asked in Product Questions
How do you fit text in decision diamond shape in Lucidchart?

Hello I am going bonkers trying to make my text fit nicely in decision diamonds. I'm having to go in and force line breaks rather than the shape growing sensibly round the text. Have I unset something by mistake? Thank you!

1
A
5 years ago
Bjorn E
Bjorn E
posted in Product Questions
Integrate with Slack

Hi I use Slack and is part of the IASA team on Lucidchart. Is it possible to get the Slack integration to work. I get this error message:  Speak with your Lucidchart account administrator Your Lucidchart team has not yet integrated with Slack. Contact your Lucidchart account admin Paul Preiss to install the Slack integration.

5
Maison W
5 years ago
Michael S102
Michael S102
asked in Product Questions
How can I prevent my shape from snapping to the grid?

How can I prevent my shape from snapping to the grid?

2
Nicklas C
5 years ago
Eric101
Eric101
posted in Product Questions
Text and Line Smoothing

Is there a way to get some text and line smoothing applied to diagrams?

1
A
5 years ago
Steven M103
Steven M103
posted in Product Questions
BPM 2.0 Choreography Properties

I see the Choreography property box has checkboxes for Initiating and Response Messages. But when checked I don't see any representative icons or text displayed. However when I try selecting the area around the Choreography I can see their outlines but can't actually select them. How can I use the Messages? Thanks Steven

1
Andrew D
5 years ago
Debra R
Debra R
asked in Product Questions
Can I import fonts?

Hi ... I'd like to use a specific font that isn't available in Lucidchart .. can I import the one I want? thanks Debra

1
Megan W101
5 years ago
Tomasz M102
Tomasz M102
posted in Product Questions
import from Dia software to Lucidchart

hello I did some work in Dia software. Currently I want to convert it to Lucidchart - any tips and tricks ? any Help? Regards Tomek

1
Megan W101
5 years ago
Dakota Black Hawke
Dakota Black Hawke
asked in Product Questions
Setting default page size to executive in Lucidchart

 I need a size E page and no matter what I do the page settings default to 12.5w x 12.5h.  How do I fix this?

3
Andrew D
5 years ago
Ruwani
Ruwani
posted in Product Questions
License granted and received via email but still can't use site

Hi - I received an notification that I was granted access to the "Lucid Enterprise Account" and asked to complete my registration which I did. But when I access the site it doesn't recognise I've been added and keeps asking me to request a license. Can you please have a look what the issue is? Thanks. 

1
Megan W101
5 years ago
ProfDunn
ProfDunn
posted in Product Questions
LEML Templates

Where can I find LEML templates for LucidChart? thanks Prof Dunn  

1
Andrew D
5 years ago
Matan G
Matan G
posted in Product Questions
Align Arrows In Activity Diagram

Hi there   I created an activity diagram and wanted to move from two (or more) different actions to the same next step.   Here is an example:   The lines are not aligned in the same height and I need to "play" with it a lot until it's aligned.  Is there any way I can do it automatically?

1
Tate S
5 years ago
dchatuncev
dchatuncev
asked in Product Questions
Export to editable doc/docx format

Hi I have a client who wants the charts to be in editable doc/docx format. I have tried multiple standalone pdf-doc converters as well as built-in one by Adobe and Microsoft - none of them produced reasonable results (picture is converted as text and vice versa). Does this functionality exists in Lucidcharts such as integration or similar? And if it doesn't do you have plans to add it as many people including ourselves would benefit from it. Thanks you

1
Paula C101
5 years ago
Arlene
Arlene
posted in Product Questions
Change direction of organizational chart

I have chosen a vertical layout of an organizational chart but when I added an additional layer for supervisory roles the layout for that particular department/role converted to a horizontal layout. The rest of the chart (8 departments/roles) are still vertical. Is there an ability to override this automatic change in order to have the entire chart in the vertical layout?

1
Abby S
5 years ago
JP P102
JP P102
posted in Product Questions
Object information

Greetings! I'm trying to get information about individual objects such as size position or volume. For instance I want to verify (or set) the exact size of shape on my floor plan. In most advanced drawing packages there is functionality in either the status bar or in the context menu. But I can't find anything in Lucid.   Help...   PS - desired function: select an object or group. Have length/size/volume/position info display on the status bar. Right click on an object have 'Information' show as the bottom menu item click it to display a detailed Info box. Advanced - make the detailed info editable.   Thanks in advance!

1
A
5 years ago
Nate M
Nate M
posted in Product Questions
"Null" after name in chat etc

The word "null" appears after my name in chats comments etc...see below.  Thoughts?  

2
Nate M
5 years ago
Denise P
Denise P
asked in Product Questions
Link to a pdf document in Lucidchart

I have some text in a process box that I am trying to link it to an existing pdf-is this possible?

1
Paula C101
5 years ago
pharris101
pharris101
posted in Product Questions
Customize the image area of an Org Chart Shape

I am using a built-in Org Chart layout style where the shape contains an image. Is there a way to customize the size and/or position of the image within the shape? 

2
Jason102
5 years ago
mark.kass
mark.kass
posted in Product Questions
Can I assign ID to a specific shape and use it across flowcharts?

This way if I change the shape (or its contents) in one place it can be automatically changed everywhere else in all flowcharts (basically making it an object).

1
Abby S
5 years ago
Thomas P103
Thomas P103
posted in Product Questions
Headcount

Does anyone know if when building an org chart you able to see or report the exact headcount number in the chart?   Thanks Tom

1
Andrew D
5 years ago
Elissa
Elissa
posted in Product Questions
How to Import .dxf or .dwg files

I have files in both .dxf and .dwg format.  How do I import these files into LucidChart? Or is this not possible?

3
Megan W101
5 years ago
Charlotte F
Charlotte F
posted in Product Questions
Markup missing from sequence diagram

A while back I made two sequence diagrams each with markup. Today when I tried to view the markup for those diagrams all I saw was Lucidchart's default Bob -> Alice markup. My custom markup was gone. I did not modify the diagrams after they were originally built using my markup. Is there any way to get my markup back?

2
Charlotte F
5 years ago
Dawn S
Dawn S
posted in Product Questions
Visio PDF export not including bookmarks

When i download a visio file that I've been working it doesnt show the bookmark icon when viewing it in a browser. The current role I am at I need to include the bookmarks for all files once I'm finished with them. 

3
Tate S
5 years ago
Shannon M
Shannon M
posted in Product Questions
Complexity on Full Access Accounts

Is there any way to count the number of shapes in a diagram? Similar to the 'complexity' for free accounts but more detail on how many of each shapes is used in a diagram?

1
A
5 years ago
Claude D
Claude D
posted in Product Questions
Import Lucidchart into Google doc from Team Drive

I can store my Lucid Chart document in our Google Team Drive but can't seem to work out how to import it into a Google Doc. When I import into the Google Doc I only see charts that I have stored under my user account. Is this at all possible?    

1
A
5 years ago
Lucid Software Inc. Supplemental Community Terms