Product Questions

I'm trying to create a custom shape that uses a bigger font color and alignment than my default settings for the document.  Here's what I'm doing but it's not working. 1) My document text defaults are size 7 black text and center alignment. 2) I drag a standard Process shape from the Flowchart template on to my canvas.  It's created with the default text settings as expected. 3) I modify that shape to be size 12 bold blue text and left alignment. 4) I drag that modified shape into a custom library to create my new custom shape and give it a name 5) I change my default text settings back to size 7 black text and center alignment 6) I then try dragging my new custom shape (with the modified settings) from my custom library onto the canvas.  Even though it shows the shape with the modified text settings when I drag it when I drop it onto the canvas the settings revert back to the document default. What am I doing wrong?&nb

Is there a limit to the number of collaborators on a free account? If so what if other users are registered on free accounts will they be able to access my whiteboard and if so is there a limit of how many people can access and collaborate on my board?

May I ask how to Add URL on a photo/ box through Ipad APP? I cannot find the button or shortcut to do so on the APP

If I want a specific person not to show up on the org chart is there a way of 'hiding' them and not affecting the structure of the chart.   Thanks

Soy estudiante universitario y ya he avanzado con algunos mapas algo pequeños en Lucidchart sin problemas pero ahora que necesito avanzar con uno más grande me doy cuenta que tiene limitaciones al buscar soluciones sobre esto me di con la sorpresa que puedo solicitar una cuenta educativa pero al revisar noto que no me aparece esta opción. Quisiera saber cómo es que podría solucionar este problema y obtener una cuenta para estudiantes. Gracias por su atención.

It is great that for mind map templates the collapse/expand work automatically while editing in the lucid app on browser. I couldn't find any way where I can publish it for my viewers.  Viewers also have an option to collpase/expand any given branch so that they can focus on one part of the map while browsing the map. Is it currently possible?  It would be great if we can have such an option soon.   thanks -suresh

Hi

Hi    I have been trying to access my documents and another team member has also been trying for more than 2 days - we are getting the 'there is a problem loading your documents please check later' but this has not changed for the past 2 days.    Please assist. 

Hi My issue is that I have many layers added to a flowchart document. When I share it all of the layers are shown automatically when the user opens the document and this distorts the document view for them. Is there a way to share the flowchart document with the layers hidden so the users can reveal the layers as they read through the document? ~Anthony

Is there a way to change the font size appearance or any other standard formatting of the date label on a timeline interval? I'd like the option to hide the date or at least make it smaller or create a space between the interval text and the date. Is there a way to do this other than creating a text block and layering on top? 

Some of the 177 pictures that I entered into the org need to be moved within the circle. I want to see if that is possible.

I have two Lucidchart documents each of which has two pages. I want to combine them into a single 4-page file but don't see any way to move the pages from one of the documents into the other. Does anyone know if this is possible and if so how to do it?

I have a the indication I have use all my free quota and I'm over by 14% I deleted most of my documents and if I add the size of all my documents I have roughly 10MB of space in use but I still have the issue of been over quota I thought that it may be the trash that need to be empty so according with your info it will take about 7 days for the trash to automatically delete the files it has been a couple of months since I deleted the docs and I'm still over over quota. Can you help to understand why I'm over quota?.                    //Carlos.

Hi How do I connect Lucidchart to Salesforce Non-Prod (Sandbox) environment to import data model? By default it is connecting to the production instance. Access to production is always restricted for these sort of tasks. Thanks Hardeep  

Hi there  I have three personal accounts with you one with my own email and two with two previous company emails. I';d like to consolidate them into one account and also make sure that my subscription is allocated to my personal email.  Many thanks Adrian

Can you please add the function of amending the thickness of a wall segment?   Cheers   W

Can you please add the function of printing or exporting with the background Grid showing. This would be incredibly helpful.  Cheers

We have upgraded the Confluence version to 7.4.6 ( Datacenter setup). Post that we lost connectivity to LucidChart. While inserting a lucid chart image we are getting a below error. Error : Please adjust firewall : Lucidchart Plugin https://lucid.app is unreachable from your confluence server host.

The pages in my project are all one custom size... When i go into presenter mode they are not centered and rather just around to different areas of my screen. Please help! 

Hi We have a data warehouse that gets its data from a variety of sources Website google analytics Airtable zendesk and ecommerce (wooCommerce) For some of the data we use Stich data We have ER diagrams already done What would be the best type of diagram for an overview of the process or data pipelines. I only want to create an overview for this such as the DB with the connection routes from websites ecommerce sites Airtable ect I ask as its not really a flow diagram well at least I dont think that is the correct diagram Any ideas for a template? Many thanks in advance

Hi there I've juste edited a form in Inkscape... when trying to import ever from the import method or the insert method my SVG form is either cropped or modified. Is there a special SVG format to use when exporting from Inkscape ? Thanks a lot   Etienne

When I add rows in an entity shape the font is different than those existing rows which doesn't look good. I have to change new rows one by one. Is there a way to make new row the same font as the existing one above or below it? Also any way to select multiple rows to change appearance together? It's time-consuming to change one row at a time.

Is there a way to change the color of the math from the equations library?

Hi am I correct in understanding that LucidChart does not allow the export of shapes in other software for editing and only exports a whole diagramme as read-only? I'd like to export an org chart in ppt doc or xls. It's pretty limiting.

I cannot move a document to a shared Lucid folder.  How do I do this?