Hi - I started by inputting a bunch of sticky notes. Somehow these now are further down the page so when I pull up the page I don't see the sticky notes. There is no scroll bar to find anything. I also have the problem on Lucid Charts - tons of grey space before finding the page with the chart. I have tried duplicating and saving with my cursor on the actual chart. Nothing is working on either program.
Answer
Scroll bars are missing in Lucidchart
+2Best answer by Abigail M
Hi Kaitlyn
Thanks for posting in the community! Could you try opening your board in a Google Chrome incognito window to help us narrow down the potential cause? Could you also try connecting to a different network? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. If those don’t resolve the problem can you please provide the following information so I can take a closer look?
- A screenshot of the issue.
- The URL to your board.
- The browser you are working in.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
+7Hi Kaitlyn
Thanks for posting in the community! Could you try opening your board in a Google Chrome incognito window to help us narrow down the potential cause? Could you also try connecting to a different network? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. If those don’t resolve the problem can you please provide the following information so I can take a closer look?
- A screenshot of the issue.
- The URL to your board.
- The browser you are working in.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
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