We've got a few charts imbedded in wordpress pages and they are just not loading. Some do but others do not. We can see the image of them but we can't zoom or really work with it and it says it's loading at the bottom. Anyone else have this issue and fix it?
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Hi Joshua thanks for posting in the Lucidchart Community and apologies for the trouble!
Just to double-check that everything is properly set up from your side can you please check out the embedding section of this article from the Lucidchart Help Center?
There are a couple of specific things worth noting when working with embedding:
- Please test the embedded diagram in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
- Please also try connecting to a different internet connection to make sure that there is no network interference.
If the issue persists during those tests further troubleshooting may require some sensitive information. In this case please fill out this form and our support team would be happy to further help you in a one on one email troubleshooting ticket. Thanks!
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