Product Questions

Can I change the color of certain rows or single cells?

Hi All I have been a Lucidchart user for almost 5 years. I have noticed some of users losing there work time-to-time in this blog but never have encountered this myself...until now. I had gone through most of the similar posts of Lucichart users losing work and I see the standard official post being shared by Lucidchart employees but have not seen any acknowledgements if the recovery issue resulted in a success. I literally lost 2 days of solid work and missed out on my deadline.  Just wondering the communities thoughts on this lost/missing/recovery issue. Thank you.

I have imported database objects and have manually created relationships between tables where we dont retain PK/FK constraints in the DB since it is a warehouse that is loaded frequently. the relationships are based on our knowledge of the data. I connected all lines to fields in tables with the end of the line (connector) turning red If I move around the table it retains the relationship at the filed level but if I select the Arrange menu and arrange hierarchically then it breaks the field level relationships. I have tables with mutliple FKs so lines running to a table do me no good. I need to be able to retain the field level relationships while using arrange. Please help!

I cannot simply extend my Object's vertical timeline without dragging other objects with it. If I do not originally leave enough room I have to move every single object I made. Frustrating.  I would also like to move arrows between two timelines as a whole object instead of the two connection points individually. Connections that are not loopbacks to self should always be horizontal. More frustration.  I cannot highlight a group of objects and move them without creating a group. Frustrating

Per article link upon clicking 'Share' option to embed LucidChart document to a webpage - Publish/Embed options are missing. How and where do I enable this in order to get the embedding to work?

I'm a previous miro user and used to being able to lock whole frames so they aren't moved. Not just the elements within them. Is this something LucidSpark can do? If so how?

Hi- I placed text inside a shape and then later added an action. I now need to edit the text but am only see options for editing the action. How do I directly edit the text without affecting the action? The situation is shown below.  

I added a few fields to a table in my ER diagram but they aren't showing up in the PDF export.  I have saved and restarted the browser my changes will not transfer to the PDF export.  They do however transfer to the automated SQL export script.

Is there anyway I can make hyperlinks to the page URL more flexible? For instance adding hyperlink to  highlighted paragraphs of the page? I am asking this because the document might add/delete pages so the link wont work in the long run. 

We have several flow charts for communicating with an IT Vendor about the various stages of our processes for which they are creating data entry screens.  Parts of the flow chart relate to forms that gather that information.  Are there ways to link the forms to the flow chart stages? Thanks! Rob

I need to produce a black and white Venn diagram for a manuscript that I'm submitting for publication. To do this one circle is white the other black and the area of intersection is grey.The problem is that I cannot seem to change the line color of the white circle from white to black which makes the circle itself invisible. Is this a bug? Is there any way to change the line color in Venn diagrams? Thanks

I have assigned a license for lUcid chart to an employee but when they try and edit it asks for a license request. 

I need help in understanding how to make not public the HTML code that is generated by Lucidchart when I I want to share a diagram. The issue is that this HTML could be visible from any one in the world. Thanks for suggestions.

After bulding a large workflow digram is there a way to giver the viewer the ability to zoom in or out like Google Maps?

  I just added the app in teams but it loads only in like in 25% of the page I can't make it bigger than that… One of my teammates tried in his computer… Same problem I am wondering if I am doing something wrong… Can't find anything about it in the Internet anyone knows what’s the problem and how to fix it? ​

Hi I am trying to make a custom shape similar to the AWS container ones where there is a fixed width and height icon in  the top left corner and a border. When these shapes are scaled the icon stays anchored to the top right and stays the same size.   Can’t for the life of me find the setting in the interface to allow me to do this with my own custom shape. so a container rectangle and an icon grouped.   Thanks Ed  

Hi all   When I export my Lucid chart diagram to Visio I am losing all of my arrows! Any idea as to why and how I can rectify this? Here is lucid chart prior to export   Exported lucid chart to visio is below no arrows visible..  

Hello I've uploaded what I thought was a full file of the font however it only shows up as italicized. I tried uploading just a normal version of the font but it will not allow me to do it as the other italicized file already exists. It seems likes the italicized file is the only file from that font that I can use. I can't upload any other format from that font. Has anyone else experienced this issue? I know we can't delete fonts so I am not sure if there is another workaround I can use. Thanks!

Hi I am trying to find a way to do something that may be a bit backwards: I want to have a link INTO my lucid chart from an EXTERNAL location that will go to a specific tab on a multi-tab document. Or if its possible have that link point to a line of text or a graphical element which would make it very specific to a spot on that one tab. I see how you can link to a document with an external link: but I dont see how I can narrow it down to be more precise than that on a document that has about 20 tabs. Thanks for your help!

Hello I downgraded my plan from team to single several months ago. I'm a freelancer and had the need to work with clients at that point. Today one of them sends me a view request on one of the diagrams I've been creating since I'm back to single! How can this be ? This is a very tricky situation for me since I realize than none of my work is private! This started to create problems already...

Is it possible to create a hyperlink in a MS Office document (Excel in this case) that when clicked opens a specific page in a view-only Lucidchart document? Or is it possible to do this sort of linking to a Lucidchart document from within a Google doc or sheet? If this exact thing isn't possible are there any known workarounds for doing something similar? (I tried adding the Lucidchart Add-In to Excel to see if this offers the functionality I'm looking for but when I try to sign in with my Google account nothing happens when I click the Next button. Also would every user who then works with the file need to have the Add-In installed?) Thank you!!  

I am unable to justify any text in shapes today. When I click the text justification icon in the toolbar is shows a checkbox which on selection is triggering a Save of the document. The text justification feature was fine till yesterday. Attaching screenshot.

I am trying to update our org chart and insert a new image. when I go to the insert drop down menu "image" is greyed out and I can't select it. 

Hi I am a student at Georgia tech. I'm unable to complete my assignment/documents because I am using the free account. Is it possible for me to switch to a Lucidchart student account 

My colleague and I are having problems accessing a lucidchart that we created. Any ideas what might have caused this and how to resolve it?