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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,674 Topics
  • 13,871 Replies
5674 Topics
Gary101
Gary101
posted in Product Questions
Commercial Kitchen Template

Is there a commercial kitchen template ?  I'm looking for something where I can put in items like walk in refrigerators freezers 3 station sinks commercial ovens fryers stoves prep stations proofing cabinets sheet pan racks display cases etc  

40
Abby S
4 years ago
Roy L
Roy L
posted in Product Questions
Advanced Diagramming

Not sure this is really a diagramming basic question but there does seem to be another topic for advanced..... My quesition is can i define which node of a shape a line connects with? In the csv example and when I export my own diagram the shape nodes seem to be ignored. This is the simple diagram where the Yes and No output lines connect to different nodes on the decision shape    

70
Micah
4 years ago
Sarath
Sarath
asked in Product Questions
Import postgresql database

Hi      i am new to lucidchart how to import postgresql database. need a clarity example with step by step process

210
Abby S
4 years ago
Chetan M
Chetan M
posted in Product Questions
UML Sequence Markup - Creates diagram with non straight lines

I have simple sequence markupU -> MS: Publishactivate MSMS -> DB: 1. Update MessageMS -->> CS: 2. Publish MessageMS -> U: Publish in progressdeactivate MSCS -> MS: 3. Message Publishedactivate MSMS -> DB: 4. Create PublishedMessageMS -> DB: 5. Update Message. deactivate MS   This creates image like below. There you can see that lines are not straight despite there is no crossing. Can we somehow force to make the lines straight. Otherwise we would have to create sequence manually using explicit line or look into some other means

220
Maison W
4 years ago
Kirk S101
Kirk S101
posted in Product Questions
Migration to new conlfluence instance

Hi There We are migrating our confluence cloud instance to confluence on-prem and are having difficulty with the lucidchart integration. After migration all pages with embedded lucidchart diagrams do not display the linked diagrams any more... do you have a guide anywhere that explains how to migrate the embedded chart info from one confluence instance to an new one?

00
Kirk S101
4 years ago
Jonathan W
Jonathan W
posted in Product Questions
Mind map shortcuts not working for mind map with lines template

Hi there I can't seem to get the mind map shortcuts Tab and Enter (new parent/child topic) working on the "mind map with lines" template. I note they also don't work on the "sales business plan" mind map template which has a similar design. I've tried clicking on all the elements of the template with no success. Thanks for your assistance. Loving Lucidchart. Kind regards Jonathan

40
Tate S
4 years ago
Justin R102
Justin R102
posted in Product Questions
Custom Shape with multiple User Inputs

I'd like to create a very basic shape which is essentially a form. In this case i want to represent Ingress Rule objects which have a Host Port and a Path. I created a rounded box and then 3 text boxes for lables and then 3 text boxes for the user input and then tossed in some defaults and positioned all of it. After getting things in to position i attempted several different ways to group the data and then attempt to modify the 3 value text boxes. I can click away to get to the edit mode of a text box however that seems to destroy the group after the fact. Is there any way that i can keep the set of shapes as a single custom shape but also allow the user to select edit fields (text boxes) within that custom shape and retain it as a single shape after the edit? In searching for this all i could find was stuff related to getting dynamic data in from google sheets or something and nothing regard using modification/update/input to a custom shape Thanks

120
Justin R102
4 years ago
Chetan M
Chetan M
posted in Product Questions
UML Markup Hide Footer

In PlantUML there is support for hiding Footer of the Actor [1]. Does LucidChart markup supports similar constructs hide footbox   [1] https://plantuml.com/sequence-diagram#29

180
Karsten B
4 years ago
hernan s
hernan s
posted in Product Questions
Por que no puedo ver todas las plantilas?

En los tutoriales aparecen los wireframes templates para poder utilizar pero en mi cuenta no se visualiza. Como puedo agregarlos?   https://www.lucidchart.com/pages/examples/wireframe_software#video

10
hernan s
4 years ago
Stephan R
Stephan R
posted in Product Questions
License not working entirely

Hello - I have the complete license but I'm not able to use all templates I only have availability to use 80 the same as in the free version. Regards

10
Tate S
4 years ago
Rihards M
Rihards M
posted in Product Questions
Equations on ipad pro

Can I create equations on my ipad? The plug in seems to be missing

00
Maison W
4 years ago
Amanda W
Amanda W
posted in Product Questions
Intersect existing line with new shape

Is there the ability in Lucidchart to drag a shape onto and existing line and have it automatically 'intersect' that line so the line splits into 2 effectively creating a new process that is connected on either side of the existing line?   Basically if i drop a shape onto an existing line i would like it to simply intesect the line so the line's old end point becomes the new entry point for the new shape and then the line extends from the new shape to where the original line was connected to.

80
Micah
4 years ago
Timothy B
Timothy B
posted in Product Questions
Team Member Deleted Chart

Hi  It appears that one of the team members has deleted a chart by error. How do we recover this?  Thanks

20
Micah
4 years ago
Lior P
Lior P
posted in Product Questions
Not able to see option "import form GCP"

Hello It was written that there is a feature to import architecture from GCP account. I cant see only option to import from AWS in File-> Import Data-> AWS Architecture. How can i choose importing from GCP?   Thank you.

10
Maison W
4 years ago
Aravind D
Aravind D
asked in Product Questions
Error loading your documents

Hi -- I am unable to view / access any of my work. Can you please resolve it ?

341
Micah
4 years ago
Avant L
Avant L
asked in Product Questions
Icons are appearing on my shapes

All of a sudden when I add a new standard shape it includes an icon set by default.  Eg every time i add a new shape there is a "red x" automatically applied to it.  I google around and learned the "red x" is an icon set and I know how to remove them from the shape. But how to I change the default setting to not include icon sets?  It is annoying to turn the icon set off on each new shape I add.

805
Joel R
4 years ago
Muamer
Muamer
posted in Product Questions
Acts that come back more often but at different times in the whole process

Hi I have a question regard on how to make a diagram. At this moment i am making a diagram about the disease Heart Failure focusing on the therapy after diagnosis. The therapy consists of several controls (measuring weight bloodpressure etc) but on different times in the whole process.  Do you know suddenly how I can make such a diagram? Maybe using another editor? Kind regards  

00
Annika W101
4 years ago
Avi N
Avi N
asked in Product Questions
Automatic month selection calendar template

I must be missing something: Newbie first time I'm using Lucid. I want to create a project presentation: Some tasks (duration only) some milestones and present them on a calendar view. The time span is about three months from today to May I searched for a calendar template and the window below opened. But - where so I input the month so it can tell which day is the first etc?      

351
Annika W101
4 years ago
Chris C101
Chris C101
asked in Product Questions
Searching documents for specific text

I do not seem to have the ability to search inside of my documents for specific text (like a procedure or table name). Does that functionality not exist or am I missing something very simple?

584
Micah
4 years ago
Lawrence D
Lawrence D
posted in Product Questions
Autosave

Hi. I am looking to turn off autosave and I can't locate information on how to do so. The posts in the community section offer no guidance and the link provided in an answer to one post doesn't seem to work. Is there a way to turn this off? If not why not? In every other program I've worked in there's an option to turn it off that is clearly visible.

180
Micah
4 years ago
Jim R102
Jim R102
posted in Product Questions
Inserting new logic into a sequence chart

I have a large sequence chart diagramming logic in a shell script.  We have added a function that will fall in the middle of the logic flow.  So I want to move 2 functions apart in the logic so that I can insert the new function in between them.  I tried grabbing half the chart and sliding it over but as soon as I create the box around what I want it jump over and grabs everything. Any ideas how I can create space in the center of a sequence chart? Jim

60
Jim R102
4 years ago
Brett M101
Brett M101
asked in Product Questions
How to export Lucid folders

Hello! I would like to export the drawings that i have made in lucid chart but i cant seem to find the download as feature on folders and on some of the individual diagrams. I was able to do this before and was wondering if this feature is no longer available.  To recap i want to be able to export all of my drawings from my documents onto my desktop. Please let me know if this is possible.  Best Regards Brett Miller

243
Micah
4 years ago
Melissa
Melissa
posted in Product Questions
Create an Inverted Org Chart with Data Import

Looking to create an org chart that is inverted-- want to do so from an import but doesn't seem to have an option.  I have tried flipping my data but Lucid Chart wants to make it a traditional org chart.  Has anyone found a way around this? 

20
Tate S
4 years ago
Luciano B
Luciano B
asked in Product Questions
OneNote Integration

Is there anyways to embed a LucidChart diagram into OneNote? I'm currently taking screenshots and pasting in but obviously those are not staying up to date. I'd love to embed a diagram into my OneNote so that any changes are always reflected. Anyway to do this at the moment? Thanks Luciano

893
Addie
Lucid Legend Level 7
4 years ago
David J101
David J101
posted in Product Questions
Use Case diagram for Manage Invoice

Hello all; would anybody be kind enough to critique my use case diagram below? I am a basic UMLer and trying to improve. I have been working on a use case diagram for Manage Invoice which involves representing Create Read Update Delete (CRUD) appropriately as well as factoring in a one (header) to many (items) in data terms. I think this diagram is ok ?? but would much welcome comments. Many thanks in advance. David. PS so sorry but I can't work out how to provide a link to a read only copy of the diagram so here below is a description of the diagram and a screen shot further below. Please let me know how to create a link to read only copy if you would be so kind... ! Description of Manage Invoice use case:Invoice Clerk associates with use case Create Read Update Invoice HeaderThis use case Extends to Create Read Update Invoice Item/s and also to Delete Invoice HeaderDelete Invoice Header Includes Delete Invoice Item/sCreate Read Update Invoice Item/s Extends to Delete Invoice Item/s.&

210
maurizio.ferrara
4 years ago
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