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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

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5780 Topics
Nick.Kalisperas
Nick.Kalisperas
posted in Product Questions
Stop others from receiving notifications

Hi I have shared a diagram with other people and now when I add a comment it is sending notifications to the people I have shared it with.  Is there a away I can stop this or do they need to do it themselves? Thanks

140
Micah
AjithKumar R
AjithKumar R
posted in Product Questions
Storage Limits

Hello             For a Professional/Team Subscription the storage size of 1 GB is sufficient in most cases. What happens when the 1GB storage gets exhausted? Is there a way to increase the limit beyond 1GB? If yes what would be the pricing For customers with Google Drive Integration or similar and who has more than 1 GB capacity can the same be used as an augmented storage if the 1GB ever runs out? Apologize if the question is repetitive in nature.   Regards Ajith

210
Eric R
Mohammad I
Mohammad I
posted in Product Questions
Import List of Processes by Category

How do you import a list of processes by category to create a business process diagram using a CSV file? What would be the column header name for the categories? Similar to your blog posting in regards to the import feature. Thanks!

60
Annika W101
Looloo
Looloo
asked in Product Questions
ER Diagram-How to add NULL/NOT NULL to the DDL?

I would like to add NULL/NOT NULL to the SQL export not to the ER Diagram. But I don't know how. Thanks.

2076
Annika W101
imkael
imkael
posted in Product Questions
UI component does not snap to Master Page's element (iPad template)

When I use the iPad template I can easily add more UI controls that snap and adjust to the the placed iOS device. But when I move the iOS device shape to my Master Page because I want to reuse the base objects I am not able to place a UI control on a page that uses the Master Page as the UI component does not snap and adjust its size anymore according to the already displayed iOS device. Am I following a wrong approach or is Lucidchart missing this feature? How to use a iOS device template with the Master Page feature?

10
imkael
David o
David o
posted in Product Questions
Mindmapping- how do I get child idea to move to different parent node

On the mindmap template how can I move an idea to a different parent node? When I currently try it simply moves the shape and the line. Standard mindmapping tools allow you to hover the shape over a different parent node and for this shape then to be auto-moved so it is now associated with a new parent.  Thanks

120
Annika W101
Emil I
Emil I
posted in Product Questions
What cloud storage does Lucidchart utilize for assets and docs stored on the account?

Does lucidchart use its own private cloud storage for documents created by users or does it utilize any of the popular public cloud storage options like AWS or Azure?

100
Micah
Алексей Т
Алексей Т
posted in Product Questions
save a link with an enlarged area

Is it possible to save a link with an enlarged area to share with someone. If you publish a large flowchart it’s hard for someone to find exactly the area you want to share

00
Abby S
PREVOTS
PREVOTS
posted in Product Questions
How to import .vsd file with contains several sheets

Hello I'm new user with the application... so I don't know all of course. I work on Mac and I've many files .vsd and with some files with contains many sheets as it's possible with Visio as in Excel for example. Is it possible to import this type of file with all the sheets contained in the file? Thank you

130
Abby S
Andrew C101
Andrew C101
posted in Product Questions
No integrations for single users?

I'm a individual user of Lucid chart and so far I like it. I'm just now looking to build an org chart to help me with some planning and it seems my Pro version doesn't allow me to integrate with Google sheets? To do so I'm being asked to upgrade from $10p/m to $23p/m that is ironically $8pp p/m...? Is there a reasonable option for a single user to get this feature?   Thanks Andrew

00
Abby S
Hayden K
Hayden K
posted in Product Questions
See other peoples work

As an admin is it possible to see other peoples work? I need to edit a document someone else has worked on but can't.

00
Micah
Sune Brøndum W
Sune Brøndum W
posted in Product Questions
Is it possible to identify what type of shape I have selected?

When creating a new diagram from a template it can be hard to see what kind of shapes are used.  When selecting a shape is it possible to see exactly what type of shape has been used?  

120
Joost T
Tori R
Tori R
posted in Product Questions
Concept Map: Text Embeded in Lines

Hello! I am making a concept map and cannot figure out how to insert text into the lines connecting my shapes. For example I want to put Idea - causes - Idea. Thank you!

50
Tate S
Andrea P
Andrea P
asked in Product Questions
Remove Shared Template

When we go to New>From A Template there are a bunch of documents that individuals have labeled as a template but aren't actually company templates. How can I remove them from the Team Template section without deleting the files all together?

221
Micah
Charles T
Charles T
posted in Product Questions
Draw.io importing not available

Draw.io let's me download as pdf or svg but Lucid doesn't support importing those.  It appears that draw.io used to have an xml export that Lucid could read but that doesn't appear to be available any more. Is there another way? Thanks /charles  

130
Abby S
MCADSupport
MCADSupport
posted in Product Questions
Shapes Templates

I made my own shapes. I can include this library but the shapes are not visible to drag them into the Lucidchart window what am I doing wrong?

10
Eric R
Christian M101
Christian M101
posted in Product Questions
Collaborate with users outside the organization

I have users outside my organization that I would like to collaborate with on one of my charts. Can I add their email address to utilize one of my licenses so that they can edit and comment on my chart? Then when the project is over can I move them to view only to free up a license as needed for internal use? If these users from outside my organization use their email address to collaborate with other companies how will that affect their collaborations with these other companies? In other words do their licenses get paid for by multiple companies?

100
Micah
André O
André O
posted in Product Questions
fixing shapes

Hello there   Every time I creat a new document I need to choose again what shapes I want to use. I would like to define what shapes I want to use as pattern in order to always having the same shapes and when I create a new document don't need to enable shapes again every time.   Thank you

00
Abby S
Karen A
Karen A
posted in Product Questions
Error Accessing Team Folder

I've created a team folder and have added collaborators (edit & view). Collaborators are within the enterprise license. Below is the message the collaborator is getting when trying to access the Team folder.  How is this error resolved?

00
Karen A
Nicholas C
Nicholas C
posted in Product Questions
How can I search for a word in chart labels or text blocks?

I can already search for words that are in the title of each chart but I can't see any way of searching for a particular word inside the diagram itself.  In my case I want to replace all instances of "proxy" with "router" on all charts in my "Book" folder hierarchy but I find no matches at all. I know there are charts with that word in them still and so I have to load up hundreds of different charts and visually inspect each one. Can you please add some simple text indexing of the content of the charts and allow us to search that too please?

250
Micah
Eli M
Eli M
posted in Product Questions
Copy All Document Names and URL's and Paste List in Sheets

I have a Google Sheet that lists of all our documents and the corresponding URL in Lucid Chart. The new lucid charts that have been created need to be added to the list. How can I quickly copy the names of all my documents and paste them into Google sheets with the URL attached to the name?

60
Micah
Sachin D
Sachin D
posted in Product Questions
How to indicate stereotypes in UML Diagrams

I want to label a UML component and also provide a stereotype. UML allows stereotypes enclosed in <<>>. Is there anything built in to name a UML component and also it's stereotype. More info: https://www.uml-diagrams.org/stereotype.html Best Sachin Dole

280
Matt B101
Rachel H
Rachel H
asked in Product Questions
Move shared folder to Team folder

I tried to move an existing shared folder to a team's folder. When I did the move the entire folder just disappeared and I can not see it under team's folder either. Will you please help? I am hopeful that I did loss the entire folder's documents 

220
Adam Y
Claire C
Claire C
posted in Product Questions
Embedding only a page/sub-chart from an org chart on a Confluence page

Hi! I am looking for ways to automate updates to our various Departments' presentation pages as team members join and go.  Maybe you would have other suggestions but one way I am wondering about is: would there be a way to embed only a page of a Lucidchart document on a Confluence page? What I have in mind is since our Lucidchart org chart is broken down into several pages each page been a sub-chart displaying a Department (or group of) it would be great if the Confluence page that presents that Department could have just that sub-chart embedded there. Thanks for any suggestions! Claire

110
Maison W
Benjamin B
Benjamin B
posted in Product Questions
Educational account request

Please upgrade my account to an Educational account

30
Abby S
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