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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,594 Topics
  • 13,547 Replies
5594 Topics
Aravind D
Aravind D
asked in Product Questions
Error loading your documents

Hi -- I am unable to view / access any of my work. Can you please resolve it ?

311
Micah
4 years ago
Avant L
Avant L
asked in Product Questions
Icons are appearing on my shapes

All of a sudden when I add a new standard shape it includes an icon set by default.  Eg every time i add a new shape there is a "red x" automatically applied to it.  I google around and learned the "red x" is an icon set and I know how to remove them from the shape. But how to I change the default setting to not include icon sets?  It is annoying to turn the icon set off on each new shape I add.

655
Joel R
4 years ago
Muamer
Muamer
posted in Product Questions
Acts that come back more often but at different times in the whole process

Hi I have a question regard on how to make a diagram. At this moment i am making a diagram about the disease Heart Failure focusing on the therapy after diagnosis. The therapy consists of several controls (measuring weight bloodpressure etc) but on different times in the whole process.  Do you know suddenly how I can make such a diagram? Maybe using another editor? Kind regards  

01
Annika W101
4 years ago
Avi N
Avi N
asked in Product Questions
Automatic month selection calendar template

I must be missing something: Newbie first time I'm using Lucid. I want to create a project presentation: Some tasks (duration only) some milestones and present them on a calendar view. The time span is about three months from today to May I searched for a calendar template and the window below opened. But - where so I input the month so it can tell which day is the first etc?      

291
Annika W101
4 years ago
Chris C101
Chris C101
asked in Product Questions
Searching documents for specific text

I do not seem to have the ability to search inside of my documents for specific text (like a procedure or table name). Does that functionality not exist or am I missing something very simple?

544
Micah
4 years ago
Lawrence D
Lawrence D
posted in Product Questions
Autosave

Hi. I am looking to turn off autosave and I can't locate information on how to do so. The posts in the community section offer no guidance and the link provided in an answer to one post doesn't seem to work. Is there a way to turn this off? If not why not? In every other program I've worked in there's an option to turn it off that is clearly visible.

161
Micah
4 years ago
Jim R102
Jim R102
posted in Product Questions
Inserting new logic into a sequence chart

I have a large sequence chart diagramming logic in a shell script.  We have added a function that will fall in the middle of the logic flow.  So I want to move 2 functions apart in the logic so that I can insert the new function in between them.  I tried grabbing half the chart and sliding it over but as soon as I create the box around what I want it jump over and grabs everything. Any ideas how I can create space in the center of a sequence chart? Jim

62
Jim R102
4 years ago
Brett M101
Brett M101
asked in Product Questions
How to export Lucid folders

Hello! I would like to export the drawings that i have made in lucid chart but i cant seem to find the download as feature on folders and on some of the individual diagrams. I was able to do this before and was wondering if this feature is no longer available.  To recap i want to be able to export all of my drawings from my documents onto my desktop. Please let me know if this is possible.  Best Regards Brett Miller

223
Micah
4 years ago
Melissa
Melissa
posted in Product Questions
Create an Inverted Org Chart with Data Import

Looking to create an org chart that is inverted-- want to do so from an import but doesn't seem to have an option.  I have tried flipping my data but Lucid Chart wants to make it a traditional org chart.  Has anyone found a way around this? 

21
Tate S
4 years ago
David J101
David J101
posted in Product Questions
Use Case diagram for Manage Invoice

Hello all; would anybody be kind enough to critique my use case diagram below? I am a basic UMLer and trying to improve. I have been working on a use case diagram for Manage Invoice which involves representing Create Read Update Delete (CRUD) appropriately as well as factoring in a one (header) to many (items) in data terms. I think this diagram is ok ?? but would much welcome comments. Many thanks in advance. David. PS so sorry but I can't work out how to provide a link to a read only copy of the diagram so here below is a description of the diagram and a screen shot further below. Please let me know how to create a link to read only copy if you would be so kind... ! Description of Manage Invoice use case:Invoice Clerk associates with use case Create Read Update Invoice HeaderThis use case Extends to Create Read Update Invoice Item/s and also to Delete Invoice HeaderDelete Invoice Header Includes Delete Invoice Item/sCreate Read Update Invoice Item/s Extends to Delete Invoice Item/s.&

122
maurizio.ferrara
4 years ago
Robert M102
Robert M102
asked in Product Questions
Moving swim lanes distorts connectors in Lucidchart

I have a large and complex chart.  I'm using swim lanes to keep things organized.   When I move a swim lane left or right some of the connectors/lines move some seem anchored to the background   Before moving the swim lane:     After moving the swim lane.  Most everything moves except some of the anchor points of connectors remain stationary.:  

222
DGray
4 years ago
Emmett F
Emmett F
posted in Product Questions
Auto layout

Need better and more diverse auto layout options. Hierarchical and equidistant doesn't work for all cases and arguably not for many. 

121
Tate S
4 years ago
Steven G102
Steven G102
posted in Product Questions
Vertical Timeline Template Icons

Are there additional icons available for this template (besides the ones prepopulated)?

21
Annika W101
4 years ago
William.Spurrier
William.Spurrier
posted in Product Questions
Generate Rack Diagram from spreadsheet data

Is it possible to have the Server Rack Diagram get generated from an excel data source?  For example if I have a spreadsheet with rack rack size device type device name device size device position in rack etc.  We maintain an accurate data picture of our datacenter in our CMDB but we want the ability to auto-generate a visual diagram of the data.

91
Annika W101
4 years ago
Arjan van der L
Arjan van der L
posted in Product Questions
Set default maximum size for lucidchart diagrams inserted into Google docs

When I insert a Lucidchart diagram into a Google doc it seems to scale the diagram to the available width of the Google doc. This is fine in many cases but a vertical chart may cover multiple pages because the height > width.  Can I set it so that it scales to maximum 90% of the available height of a page by default? 

221
Tate S
4 years ago
irene m
irene m
asked in Product Questions
Line break in existing text box

The return function does not work in an existing shape in Lucidchart.  Worked yesterday but today can not add new copy to a bulleted list. 

3431
Richard S103
4 years ago
LANPRO S
LANPRO S
posted in Product Questions
Turn off Scaling

How do I turn off the scaling measurements in the floor plan layout that I drafted?  I do not want to show scaled measurements on my layout drawing.  Thank you.

252
LANPRO S
4 years ago
Caroline B
Caroline B
posted in Product Questions
Caroline

I have completed first draft of flowchart and have found that I have missed some early processes. How do I create the space to insert these without manually moving existing work down the page? 

13
Micah
4 years ago
Nick M102
Nick M102
posted in Product Questions
Layers not showing up when exporting to PDFPNG or PTT.

Hi  I have been working with your product for going on 5 years. Right now I have been trying to export a single page at a time with none of the layers showing up after they are downloaded. Is this a bug?  

01
Annika W101
4 years ago
Sarabeth
Sarabeth
posted in Product Questions
Org Chart- Bullet point within sub-category?

I am hoping to use the org chat formatting as a study guide and looking for a way to insert more text into each sub-category. For example including a bullet point list within the text of an individual block. Is this possible? Thank you!

101
A
4 years ago
Tim E
Tim E
posted in Product Questions
Repeating Paste feature

I need to create 32 shapes that are all identical and evenly spaced.  In Visio there is/was a 'repeat paste' feature (F4) Where you could paste a shape at the same spacing multiple times. I know Lucid has the CTRL-Shift-D option but how to i get the shapes to echo at the spacing/alignment that i choose? For example: I copy paste the first shape exactly where i need it in relation to the original shape then repeat 'x' many times at the same spacing relative to the one before it. Thanks.

71
Flavia D
4 years ago
matt
matt
asked in Product Questions
How do you clean up with Algorithm flow chart?

I have used the Site Map Template many times and it's brilliant how it auto cleans up can I do this for the Algorithm flow chart?

191
Eric R
4 years ago
David P103
David P103
posted in Product Questions
Paid plans have unlimited documents and limited storage. What does this mean?

Hi I am using a free plan currently and only one diagram is already taking up 25% of my 100MB storage. That's somewhat surprising but anyway if I upgrade to a paid plan the description says I would have 1GB of storage. Given the size of a single diagram so far that will not allow me very many diagrams - perhaps about 20-30 depending on their complexity. At the same time the plan also says I can have unlimited documents. But if storage is limited how can documents be unlimited? Thanks David.

82
David P103
4 years ago
Rick101
Rick101
posted in Product Questions
Formating changed and I do not know how to fix it

When printing the size varies between pages.  1 diagram will be full page the next one will be 1/4 the page.  I do not know how it happen.  Change from when I logged in  I can show you  if you can remote into my laptop and I can do a print preview and show what changed

11
Tate S
4 years ago
Robert Chillingworth 0
Robert Chillingworth 0
posted in Product Questions
Area select - partially enclosed shapes selected

Hi The default behaviour in LucidChart when selecting an area is that any shape selected in that area whether it is wholly enclosed in the selected area or not is added to the selection. Is there a way to make it so that only wholly enclosed shapes in the area are selected? i.e. shapes that are only partially enclosed in the area are not selected? Thanks. Rob.

51
Micah
4 years ago
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