Product questions

Everytime I ask something for the AI it doesnt display the answer; I need to click the “copy” button and paste it in a notepad to see the answer  

Hi, I have a large number of diagrams that are in folder that I need to export from one LucidChart account and import into another separate account.   I see that I can do export/import one diagram at a time, but I have around 100 diagrams to move.   Is there a way that I can bulk export/import?Thanks,Chris 

I have been adding county flag emojis to my contacts in a Lucid organisation chart and since this morning they are missing and have a grey oval icon with a 1 inside. How can I restore the flags?

In some of my charts in JPG and PNG exports, line formats change across intersections with other lines. Can this be fixed?  

When modifying a Lucidchart document, there appears to be an infinite history, which is great for roll-back and seeing previous versions.So my question is, how long is the history and can it be truncated? (OK, that’s two questions)I have several documents that are maintained by creating a duplicate page which is then modified and eventually becomes the new version of the page, after which the original page is deleted. Over time, the document will contain more deleted history than live data.I am also curious to know how this is managed for templates. Does a template truncate all previous history, or is it retained and becomes part of any new documents created from the template?

Colleagues,it would be helpful to have Document Properties (global) similar to page properties for page titleblocks, in this case “Client Name”:Sample Title Block for diagram I am using many of the default document or page level attributes: Page Attributesthis can be done at a page level: Page MetadataHowever, when documents become quite large, even applying the above to a set of Titleblock MASTER pages, it is still burdensome. Any idea how to accomplish the above?Thanks

It seems that the new Confluence plug-in has different behaviour and has broken existing pages we have e.g. existing diagrams not showing or showing incorrect page.Editing the Confluence page and reviewing / updating the macro settings appeared to fix the problem, until it became apparent that changing the settings for one macro on the page changes it for all - so that all macros now show the same Lucid page.Here is the scenario:One LucidChart document with multiple tabs / pages One Confluence page with different diagrams (pages) to be included in different sections of the page Using: View only Specific range, with only one page specified Simple Viewer Automatic update turned on Outcome is that if I edit settings for a diagram in one section of the Confluence page it shows the correct page, but then also changes all other sections to show that same pageIs this a bug or a new limitation? The above scenario worked correctly prior to the recent Lucid add-on update.

Hello, I am enjoying the organization chart in lucid and am working with the group view feature. I am trying to group employees into different teams, but I ran into an issue. I have some employees that are part of more than 1 team (they split their time). I tried to duplicate them in group view but then they show up twice in my org chart view. Any thoughts on this I would greatly appreciate it. Thanks, Marcus

I have a retrospective Lucidspark board that I reuse for each retrospective, and then save a named revision after each session.Now I’d like to summarize some information from the end of each retrospective and find I can’t copy objects from that to another board. I can’t even select and copy the text on post-its, so I find myself either having to do “new from revision” about 25 times and copying from the resulting copies before deleting them, or manually re-entering the information.In short it would have been nice if I could have selected and copied some postits there and pasted them into another board.

Hello everyone, I was wondering if it’s possible to control the arrow links between Jira tickets in lucid? I can only change its style from curved to straight for example, I would like to be able to move it like a standard line, as it only moves automatically based on the loaction of the block. Thank you

Hello everyone, We have been using the Lucid/Jira integration sucessfully, but there is a feature that I don’t know if it exist somehow.We would like to know or see in Jira if a ticket is used in a lucid diagram/s, so that we have two traceability from ticket to diagram and from diagram to ticket. is this possible? if not, how can I create a feature request? Thank you

I’m using Lucidchart to create sitemaps for a website, and many of the flowchart boxes include URL hyperlinks. For presentation purposes, I need to export these diagrams into PowerPoint. However, when I export to PPT, the boxes that contain URL hyperlinks disappear entirely. When I export to PDF, everything appears correctly.Does anyone know why this happens or how to fix it? Thanks in advance for your help!

We are currently testing new logic for shareable links to give you more centralized control over who can see and edit your work.What’s changingPreviously, when someone clicked a shareable link, they were automatically added to your document as a permanent collaborator. This meant that if you later changed the link’s permissions, those original users kept their old access levels unless you manually updated them one by one.With this improvement, users who access a document via a link are no longer added as individual collaborators. Instead, in your collaborator list, you will see a single entry for "Share link." Additionally, access for users joining via a shareable link is now tied directly to the link’s current settings. If you update the “Shareable link” permissions (e.g. from Edit to View), that change immediately applies to everyone using that link—even if they have accessed the document before. If you toggle off a shareable link, users who had previously accessed a document via sha

I can see in preview that my chart in Blank Board. But when I open it, it’s blank and my data seems to be gone. How can I recover it ? 

Hello,I am experiencing an issue with exporting/downloading a document that I was previously able to download without any problems.When I try to export the document now, I receive the following message:“Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete.”However, even after keeping the document open for a long time, the download never starts and no file is generated.Important details: This same document (or similar-sized documents) was downloadable before. The issue occurs consistently now. I have tried waiting, refreshing, and retrying, but the result is the same. The document is large, but this was not an issue in the past. Could you please check if there is: A recent change or limitation related to document size or export processing? A known issue with exports getting stuck in the generation phase? Any specific content types or characters that may cause export failures? If needed, I

Happy New Year! Now that 2 weeks have passed - I open the Lucidchart on my Teams app, see the chat, My Documents, and About. Both Chat and About present information - My documents has a sign in or sign up button. Nothing happens when I press the sign in button the 2nd time. The first time I was sent to a website to login - checked that box. Now nothing happens to get to the diagram, that fortunately I can see online at the Lucidchart website - just in case, I thought I’d check the sign up and it doesn’t respond either.

I am having a similar issue. I can select a column of employee boxes and go to Arrange > Match size > Width and Height but it does not fix an odd spacing between one at the top and the other below in a hierarchy. 

I have been searching Lucid and google and Excel articles for a org chart Excel file I can build for my department hat includes all of the data fields that will upload to Lucidchart. Can someone share that template with me? Thanks!

When exporting to Visio all connectors and shapes are either missing or jacked up. Help!

A document that is not a template, a document that I own is locked by the template owner and I can't change it.I did experiment for a while with it being a template but reverted back so I could discuss with colleagues before making that change.How can I unlock this object… oddly there are many and this is the only one I know of that’s magically locked. I have no reason to do that on purpose, the opposite is true that I need layers and objects not locked so people can use the template as I’ve designed it to be used.

Any time I type the word cloud in text, a little cloud icon replaces the word. How can I disable that in Lucidchart?

I frequently need to copy my diagrams to the clipboard and paste them into a document. The steps I take now are: Go to File > Export > PNG Use a screenshot tool to copy from the preview Is there some simpler way? I feel I should be able to do this without relying on the screenshot tool.

I am very new to this but...I got my .csv file to import into LucidChart. I can see all of the tables. I clicked on the tables one at a time and no relationships were drawn. Now I don’t know what to do.I looked at the .csv file and the PKs and FKs are indicated for each table in the file. How do I create the ERD and have the relationships show up?

Hi I lost some of the important items that I have been working from my Lucidchart documents, the document is there but one of the blocks disappeared from all the documents wherever it was used, and these are different documents.anyone having such issues and appreciate if anyone can help on this? Thank you

i wish to create a table (or smart table) that would be driven by metadata from all the tabs/diagrams in a LucidChart document. I have used some “smart text” such as “page name” to populate the document name in a title block, illustrated below: However i will to create a title page with the page number, page name, etc. as illustrated below.is there a formula, etc. to build this from page metadata for each subsequent page?Thanks