Product questions

I have a Lucidchart (A) one of the business teams have provided and I want to include a copy as another tab in a set of related processes in my Lucidchart (B) - how can I get a copy into (B)?There is no option to Export as a  Lucidchart from (A) and import it to (B) (I’ve tried various methods but to no avail)Export optionsCopy and paste this is not working well at all because I then have to manually resize, reformat, adjust swim lanes, text, shapes etc. whereas I want to copy all (including page settings for (A) as-is, into (B). There are many more processes I need to move so I am looking for an efficient way to bring them into (B) On the Import options there is no option to import Lucidchart (only Lucidspark) While I can create a duplicate from the original for myself that does not solve how to add it to my collection (B)I have scoured previous posts and have not found an answer. Surely this is a common issue for people who are create Lucidcharts (thus I anticipated a solution for th

The file menu bar has disappeared from Lucidchart, can anyone please advise how I can rectify this. I have tried clearing cookies, signed out of Lucid and signed back in and also tried opening in an InPrivate window but it is still missing. thank you... 

I see mention of CSV & Text in ERD Import but these options are not available to me when I click on import your data button. Are these options available and if so then how to use them? My Requirement: I want to create simple CDM (Conceptual data Model) and LDM (Logical Data Model) with simple text or csv import. Example in another tool that I am using they have option to create CDM diagram with simple text inputs like these- A->Submits(1:M)->B A->Participats in (1:M)->C   I want to use inputs like below in excel to create diagram: DataEntityFrom DataEntityTo DataEntityToRole Relation Multiplicity Type Relation Description A B Submits 1:M TBA A C Participats in 1:M TBA  

I have a data source from an excel sheet, it includes a column for web address to the object that I'm tying this data to. In the shape, I can see the weblink in the data panel and its blue like a hyperlink. But, I am unable to click it. I'm using the data source as the ground truth table in case we need to replace an item and the address or data point changes like a serial number. so far I am still unable to assign the ‘web address’ field in my data source to the shapes link in any meaningful way outside of doing it manually using a url, page, or document. I've even looked into formulas in the text field below the shape, but cant find a way to make it clickable.Any solution to this? feedback is welcome!Thanks!

I love the Local account map example template. It’s perfect for what I need to map.I see that if I choose a Contact Role, it will automatically update the role and colour of the card. So brilliant.But I can’t find a way of adding or editing the Contact Role list. Can you please tell me how to do this?   

Hi all!I’m sure there is an easy answer for this, but I’ve been on the hunt and just can't find it.I’d like to create swimlanes directly in Lucidspark. I’ve been able to create the swimlanes in LucidCHART, and copy/paste them into Spark, but is there a way to natively create them in Spark? I’ve looked and looked in help and all thru the Googles, but just can’t see a solution...though it’s probably staring me right in the face. The closest I’ve been able to come is to create a Dynamic Table, but that’s not exactly what I’m looking for.TIA!

I have used an org chart template to upload my organization’s employees.  Once I back out of the work, the org chart is no longer there.

There is an autolayout behavior that seems to aggressively resize my boxes and blocks as follows.How do I turn this off everywhere and not have to lock size (and unfortunately position) on every single block I add?   This behavior and the known work-around makes it pretty impossible to effectively use the software to make a specific layout -- which is the point of a drawing program. Replicate:I create a box or blockI explicitly size it and place it somewhere in my diagram.I start typing text in the box.At some point Lucid simply resizes the box.  This may be make it shorter, taller, or shrinking or expanding both dimensionsI have not asked it to resize the box, and now Lucid has messed up my diagram and I have to rearrange things. When this repeats on literally every block in the diagram, my work productivity goes to zero and then actually becomes negative.  

Hi Support, I am an Architect working in the IT department and have been using Lucid for design software designs/solutions for many years. The Images search used to provide proper results before. but now it's mostly giving literal mean results, rather than contextual results. For example, I used “Cloudflare” as a search term, as I recall bringing the Cloudflare CDN logo in the past and using it in the diagram.But now it shows the actual Cloud and a flare image as a result. Please check the attached.I have seen other examples recently, having similar results, which are not usable in our IT context. These may be useful for art-related works, but Lucid (I assume) is mostly used within the IT department; it needs to stick to the context.Please validate my results, and hope you can help with any alternatives or resolutions. PS: I see powered by “pexels” in the search results; maybe something is configured differently on the pexels search engine. To be checked. 

There have been requests going back at least 7 years to have the functionality to disable auto save, and Lucid you haven’t done anything in all those years to address this. I am having great difficulty using the tool. Every single change I make appears to need an immediate auto save. This has caused me to use double or triple the time I need to create my models. And I cannot easily share when sharing on Teams. Something has to get done about this. I was just on a call and there were 30+ people on the Teams Call and the speaker’s Lucid Chart was so difficult to use that they gave up.Do something and fix it - please.

As a new project manager, I am having challenge when to use Lucidchart and Lucidsparks for sharing data with a very complex project. What are the recommendations and/or tips on how to identify which tool is best.

Hello everyone,A coworker shared a LucidChart diagram with me that has an unusually large canvas size, even though it contains a relatively small number of shapes. Ideally, this diagram should fit on a landscape Letter-size page. I am able to set the canvas size to Letter/Landscape, so that is not the problem. The problem is with scaling the diagram itself.When I try to scale it down, I select all objects (Ctrl+A), set the font size to Auto and drag a corner handle to resize. The shapes themselves shrink as expected, some fonts scale but others only partially scale—and at inconsistent rates. After a certain point, text remains disproportionately large compared to the shapes. Additionally, connector lines do not appear to resize at all.Could you please advise on the best way to scale an entire diagram so that shapes, text, and lines all resize proportionally? My goal is to fit the diagram onto a Letter-size canvas while keeping it fully editable.Thank you for your assistance!

Advanced Match provides more control over your find-and-replace tasks in Lucid by supporting regular expression patterns. Instead of searching for an exact word, you can use special symbols to find patterns.Think of it like a secret code to help you find exactly what you are looking for.Available expressionsSymbol What it finds Example ^ (Start): The word must be at the very beginning. ^lemon finds lemonade, but not pink lemonade. $ (End): The word must be at the very end. ade$ finds lemonade, but not lemonade soda. . Any single character (letter, number, or space). b.g finds bag, beg, and bug. \d Any number (digit). \d\d finds 12 or 99. \D Anything that is NOT a number. \D finds A, !, or a space. \w Any letter or number. \w\w\w finds abc or 123. \W Anything NOT a letter or number. \W finds ? or &. \s A space. a\sb finds a b. \S Anything NOT a space. \S finds X or 7. * (Zero or more): The character can be missing or there many t

We have a drawing that appears to there. The file size seems correct in details, but we cannot view it. We have checked the tabs, and there is only one. We have reset the Zoom in all way possible, but no sign of the drawing. Please help.

Dragging and dropping of shapes only works about 20% of the time when using the mouse. Seems to be new to the latest update. Product is absolutely unusable at this point.

Hi, From this week on I have problems with the objects in my diagram that do not have any text. I can no longer move these objects across my drawing. The moment I add a letter of text to it suddenly I can move it again but without text it does not work. 

Try to add multiple items to schematic with AI support - my prompt is:Put 48*Projektor 4K; numbered from 1 to 48 arrange in grid, 10 items per rows in similar manner Projektor 4K 1-10 11-20 21-30 31-40 41-48Effect:one column (48 rows), lack of proper numbering  

If I upgrade from Individual to Team (or "premium") in order to see version history on my Lucidcharts, will I gain that version history on existing charts? (or only charts created after upgrading)

Hi, New to lucid. Reviewed the customer support options and not seeing the solution. This request should be simple and the marketing materials made it seem like this would be a simple out of the box solution but spending too much time on the this.We only have 30 employees at the moment but growing quickly. need to support growth on the org chart and present professionally to the exec team and board. Exporting quality is poor or not compatible with google slides. AND the google slide extension export is extremely pixelated and unreadable. This is all with just 30 people, as we increase this would likely get worse.more info:PNG with transparent is such poor quality the images of people and fonts are extremely pixelated. The SVG with transparent and pdf with background seems clear but not compatible with Google slides will not import svg or pdf.​​​​​​​No customer support is extremely frustrating. What are the solutions for us paying customers?thanks, 

Hello! This is a very recent bug. I have been using this functionality for years and this is only happening in the last few weeks. I can not drag a User icon unless it has text. So like this, I can only move it by selecting and using the arrow keys, but I can not select/drag:Whereas if I do this, then I can select and drag it. Then I have to delete the text. I use a lot of these icons, so it’s pretty annoying. Thanks!

Is it possible to describe in data an architecture composed of bits of related software running on servers and dependent on NFS mounts, directories, databases, etc?Ideally the whole suite of lucid objects are available by virtue of some type io identifiers and relationships can be expressed as containment or annotated connecting lines

Everytime I ask something for the AI it doesnt display the answer; I need to click the “copy” button and paste it in a notepad to see the answer  

Hi, I have a large number of diagrams that are in folder that I need to export from one LucidChart account and import into another separate account.   I see that I can do export/import one diagram at a time, but I have around 100 diagrams to move.   Is there a way that I can bulk export/import?Thanks,Chris 

I have been adding county flag emojis to my contacts in a Lucid organisation chart and since this morning they are missing and have a grey oval icon with a 1 inside. How can I restore the flags?

In some of my charts in JPG and PNG exports, line formats change across intersections with other lines. Can this be fixed?