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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,449 Topics
  • 12,873 Replies
5449 Topics
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DanLeach
asked in Product Questions
Do not crop is adding a border

I have previously created a series of documents that I need to export as PNGs. When trying to export recently the ‘do not crop’ option, which previously allowed exporting an image with correct A4 dimensions, now adds a border around the image.How can I export my image without the border? The custom crop option is not sufficiently precise.

2
D
2 months ago
S
SNicholson
asked in Product Questions
Problem: duplicate shapes often jump erratically when dropped onto canvas

Trying to duplicate a shape using the following actions in Windows  or Chromebook:Move mouse to point to shape. Left click to select. While holding left mouse button, drag shape some distance, then press Alt key briefly to cause shape to be copied. Move mouse to desired location of duplicate shape. Release left mouse button.Problem: upon release of left mouse button, shape position will jump away from last displayed position.

1
Zuzia S
2 months ago
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belmartinssa
asked in Product Questions
Excluir Raia Desapareceu

O Painel Contextual para edição de fluxogramas não abre as Opções Avançadas, impossibilitando excluir ou adicionar raias, bem como realizar outras edições nas atividades mapeadas. Como fazer para corrigir isso? 

1
Flavia D
2 months ago
C
cgrabs
asked in Product Questions
Add space between objects in a Lucid Chart

Is there a keyboard-mouse key combination to add more white space between objects? I have a large chart of blocks, mostly text boxes with arrows and lines. I want to insert items in the middle of my chart but don’t have room. The clunky way to do it is to of course select all items to one side and then move them altogether. But I’m surprised if there isn’t a way to easily use your cursor to “drag” more white space in between objects. A lot of other graphical software programs have functionality like this. 

5
Zuzia S
2 months ago
K
kmickel
asked in Product Questions
Switching logged in account

Is there any way to switch the logged in account that is being used? I have two accounts, one for work, one for personal use, and I can’t find anyway to not have lucid auto log me in to the work account, so I have to use a separate browser for each account.

1
Humas1985
Lucid Legend Level 4
2 months ago
Leigh T
Leigh T
asked in Product Questions
Dotted line doesn't show on PDF when printing a sub-process box

Hi there When I'm creating a chart sometimes I use the sub-process box which has a dotted line on it.  When I print to PDF the dotted line dissapears.  This is using a Chromebook (pixelbook go).  The rest of the features render as they do on screen.

8
G
2 months ago
S
spencerr
asked in Product Questions
documents are all missing

HELP I logged in today and all my documents were gone. I also don’t have access to my team’s templates anymore, where did they go???

1
G
2 months ago
C
CLASSDJWIK
asked in Product Questions
How can I use an exported text file to create a diagram?

IN FACT, I’M NEW IN LUCIDCHART AND I WANT TO ASK HOW CAN I USE AN EXPORTED TEXT(FILE IMPORT O EITHER COPY TEXT) TO DO A DIAGRAM OF CLASS, USE CASE,AND ALSO HOW TO DO INTEGRATIONS WITH API,  

0
C
2 months ago
H
Hue166
asked in Product Questions
Why can’t I use Lucid on my iPad anymore ?

HI guys, why is the iPad app now dysfunctional ?Thanks

2
Sam F
2 months ago
B
Bilel SHIRI
asked in Product Questions
Replacing dataset from Google Sheets is not loading

 Dataset replacement is hanging on “Importing your data” step

6
G
2 months ago
K
kent.rogers
asked in Product Questions
log4j-1.2.12.jar gets installed in Confluence when upgrading Lucidchart plugin to version 1.27.1

I am running Confluence Data Center 7.19.21, and when I updated the Lucidchart plugin from version 1.27.0 to 1.27.1, the log4j-1.2.12.jar file showed up in Confluence’s plugin cache. This set off security alarms, since Log4j 1.x has been EOL since 2015: https://news.apache.org/foundation/entry/apache_logging_services_project_announcesWhy is Log4j version 1.2.12 found in Lucidchart 1.27.1, and can if it is deleted, will Lucidchart continue to work?

8
Amelia W
2 months ago
Luke I
Luke I
asked in Product Questions
displaying a count for the whole page of shapes that have a certain string in them

Im trying to count the number of times on a page that a certain string is there. All the shapes are not connected to each other, they are individual this is what i have tried so far but i don’t think its getting me any closer {{=count(FILTER(PAGE.DESCENDANTS, contains(@"Length", "50")))} I have a data field attached to the shapes with the name ‘Length’ from a google sheet.Im happy to either pull the string from there or from the actual displayed string

2
Luke I
2 months ago
Aleksey Y
Aleksey Y
asked in Product Questions
Lucidspark: collapse a subtopic or child topic in mindmap diagram

Hi first of all - big thank for so incredible product. According this video tutorial https://www.youtube.com/watch?v=eMxlqMgskHw it was possible to collapse and expand subtopic or child topic before. But I can't find this functional now. Is it still possible?   Alex

4
G
2 months ago
L
Lou
asked in Product Questions
Copy data from table, paste as sticky notes

I would like to be able to copy a table, or a text document with lots of line breaks, and paste so that each cell, or each line of a long text becomes a post-it. CSV import is too time consuming, and I have all these loose files on my computer that I only needed for copying and pasting.Should be able to copy from:Google Doc Google Sheet Numbers (apple standard) Notes (apple standard) AirtableProbably also excel and word, but I personally don’t use either.

7
D
2 months ago
J
jquestion5
asked in Product Questions
I cant see colors of boxes

I cant see the color on boxes but i can see colors on lines. The other collaboraters can see color. I am unsure of what setting i have turned off.

1
Shantel Gillette
2 months ago
C
Chris C21
asked in Product Questions
Google Slide - Thumbnail Not Appearing in LucidChart/Lucid Spark

Historically, I have been able to Copy Google Slide Links and Paste them into LucidChart/LucidSpark and they will show up with a Link + Thumbnail. As of recent, when I do this same process (outlined in the Support video here: https://lucidchart.wistia.com/medias/dos2e6qdd2) the thumbnail does not appear and there is no option to add a thumbnail. This ultimately makes the integration obsolete - I am basically just adding a link to a shape now. Does anyone know how to embed the Google Slide with a thumbnail?

8
Kelsey Gaag
2 months ago
P
PollyHorn
asked in Product Questions
Progress bar shapes in Lucidchart

I’m wondering if anyone can help. I’ve managed to create option 1 via shape data, conditional formatting and dynamic shapes. But I really want it to look like option 2. where the whole shape is filled depending on the progress added to the shape data. Any ideas greatly welcomed! ThanksPolly 

2
P
2 months ago
P
PeterE
asked in Product Questions
Permissions on Hidden Containers

Hi I want to create a container which can then be hidden - unsure if I give edit rights to the board after creation to other users will they be able to unhide the container?

1
Shantel Gillette
2 months ago
Camille T
Camille T
posted in Product Questions
Export Lucid Chart to Visio on Mac via Web Application

We are merging and have begun using Visio. There are some users that have Lucid Chart and still use this program. I am an admin and when I followed the steps to Export. The file does download however I receive the following message: There is no application wet to open the document "Test" and to search the app store which is to no avail. I believe we have the desktop application for Windows but not for Mac. Has anyone run into this issue? We only have it Web Based through Office 365. Can anyone point me in the right direction? Thank you Millie  

21
S
2 months ago
R
rachael
asked in Product Questions
Google Jamboard Authentication Broken

When I try to import a jamboard, i select the email address I want to use, click ok on the second page, then get looped right back to the start. Repeat repeat repeat. It says I have already given permissions to access my google drive but it will not let me continue to transfer a jamboard without getting me stuck in this loop. 

4
R
2 months ago
Liz G
Liz GLucid support team
published in Product Questions
Change Shape has moved!Product update

In a recent update to our UI, the change shape feature was updated and is now accessible via the change shape icon To access this feature, select your shape and the change shape icon will appear above your shape.Hope this helps!

2144
Leianne C
2 months ago
Patrick B102
Patrick B102
asked in Product Questions
Creating a Pyramid Diagram from template

Hello i am looking to create a pyramid diagram.  This would be a pyramid diagram often called a family pyramid or customer oriented pyramid chart.  where each level can be colored differently and separated from other items.  i can not find a way to do this in lucid other than stacking pyramids and the results of this have been extremely poor.  Any help here?  Seems to be a common chart in other applications.  

3
G
2 months ago
C
Craig Larson
asked in Product Questions
Unwanted link when pasting numerical text

If I am trying to paste a decimal, like 0.0123456, when I try to paste into another shape, the text not only does not appear, but a URL link is generated. How do I turn this function off? “Paste Plain” is not an available option.

24
Abby S
2 months ago
Ashley C
Ashley CLucid support team
published in Product Questions
New Microsoft Graph integration and upcoming Copilot plugin!New feature

We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrate Lucid with Microsoft Graph and Copilot article for information on set up and functionality. This integration will allow you to search for existing Lucid documents from the search bar on your Office 365 home page.Additionally, we will soon be releasing a Copilot plugin. This will allow you to search for existing Lucid documents, as well as request AI-generated summaries of your docs. Keep an eye out for updates on when this will be going live! 

32516
Micah
2 months ago
Belinda F
Belinda F
asked in Product Questions
Page Settings for printing don't match orientation of page

I have an org chart which I have set to A3 landscape, fit to page with several pages set to A3 Portrait which display the org chart across the page rather than down (due to flat structure of the org unit).  When I attempt to print, the print preview does not reflect the fit to page and the page settings revert to custom and the orientation changes (landscape to portrait and vice versa).      The page setting appears to apply to the whole document rather than individual pages.   

1
Amelia W
2 months ago
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