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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,598 Topics
  • 13,573 Replies
5598 Topics
J
JanneSOK
asked in Product Questions
Why hidden layers in presentation are showing when slides are exported to a pdf?

I am exporting slides to PDF and it looks like the toggle for which layers to show in the presentation has no impact on the exported PDF. 

11415
Micah
2 months ago
R
rkey14
asked in Product Questions
Issue with moving items forward and backward

After the update moving items forward and backward is freezing up my lucid chart. I can move them all the way to the back or all the way to the front without issue. Anyone else experiencing the same?

121
H
2 months ago
R
ReillyH
asked in Product Questions
Move Shapes Depending on Current Date

Hello, I have two shapes, one is a milestone and the other is a divider, that represent the current date. They both move on a timeline. Currently I move them manually to the current date, however I was wondering if there was a way to set the milestone and divider shapes to move on the timeline to the current date automatically? Thanks for the help in advance!  

413
Zuzia S
2 months ago
R
roberta
asked in Product Questions
Reviewing floor plans on Lucidspark - at what zoom level?

Hi there!Is anyone using Lucidspark to review floor plans? I’m uploading pdfs, but if I’m zoomed out to far, they are reading to light, and when I zoom in, they are fuzzy, the lines are not sharp. It’s not reading like an actual pdf. Any advice?thanks,Roberta

295
Leianne C
2 months ago
Sunan S
Sunan S
asked in Product Questions
Can I upload custom fonts in Lucid?

Hi  I try to use fonts that fit in Thai or other languages and it's a little bit hard to read because it didn't show properly and I guess might be the font style.  So is it possible that I can upload and use my own font? Thank you.

3125
F
2 months ago
M
MazahirN
asked in Product Questions
Stop watch

I want to show the timer on a lucidchart and was able to display the same when I went fullscreen on Lucid, this has now changed and if I switch to fullscreen I cannot see the timer. ? Any suggestion 

766
M
2 months ago
U
Uma Krishnamurthy
asked in Product Questions
Change Shape option is no longer available

I no longer see the ‘Change Shape’ option when I right click on a shape. Did something change? This thread says that this option should be available when using Flowchart shape library but I dont see it in those shapes as well -  

241
Humas1985
Lucid Legend Level 4
2 months ago
D
darby0707
asked in Product Questions
Linked PDF's in an external network

I need to link PDF’s in an external network.  The end user wants to store the workflow documents as PDF’s and store them in their local network.  The issue I am running into is that the links are obviously broken (I linked them as URL’s while we documented the processes) when I create the PDF.  I need to know if it is possible to link the PDFs, after they are stored in the network.  And if so how is this done?

354
Kelsey Gaag
2 months ago
Jooyoung S
Jooyoung S
asked in Product Questions
Entity Relationship Diagrams export to DB DDL

It looks like DDL is generated from ERDs for MySQL Oracle PostgreSQL and SQL Server. Do you plan to support Snowflake and Redshift?

1598
Kelsey Gaag
2 months ago
Stéphane H
Stéphane H
asked in Product Questions
Can I add a line break when I add a note using markup sequence diagrams in Lucidchart?

Hi I am using this quite cool feature "Markup" for UML Sequence this allows me to "write" the sequence diagram.   I am able to add a note using "note light/left: {myNote}"   Is it possible to add a line break and write the note over multiple lines?   Best

1807
Flavia D
2 months ago
R
raghuias
asked in Product Questions
While opening app it's showing complete blank screen

in the web app it’s working fine, but in the app it’s completely white screen just launching the app.

251
Humas1985
Lucid Legend Level 4
2 months ago
C
Camilla
asked in Product Questions
Recreate frames and images from Jamboard in Lucidspark

Hello, I used to love Jamboard and the fact that every Jam contained separate numbered frames where I could ask my  students  to go , how can I re create the same with Lucid sparks? separate question:  190 of my jamboard could not be imported  

405
C
2 months ago
E
EmreC
asked in Product Questions
Dragging and dropping the line where we want it

Hi, For example, we have created a sticky note and we want to take the line we extracted from it on a image and put it, but the system does not allow this and asks us to leave it on one of the ports on the 4 sides of the image. However, after waiting for a few seconds, the system allows us to drop the arrow on the image. Normally, in other applications that include whiteboard, there is either a button for this (for example, in some whiteboard applications, when holding down CTRL, the snapping feature of the line turns off and we can easily leave it wherever we want) or it allows it by itself. I couldn't find any easy way to do this in Lucidspark, and that's a vital feature for us. In addition, while pressing L to draw a line is sufficient in most whiteboards, in Lucidspark it is also necessary to make a choice for this, and I think this is something that slows down the work. Do you have a solution for these? Kind regards.

254
E
2 months ago
J
jenbrown2
asked in Product Questions
Background color of a panel won't change

Hello, I am making a lucid chart and on the screen the background is transparent, but when i go to export it, the background changes to orange. Thanks!

364
Micah
2 months ago
R
rajesh
asked in Product Questions
Change scroll wheel zoom behavious

When i use the scroll wheel only (no other key pressed) the document zooms in or out.I do not want it to zoom in our out, but move up or down as the scroll wheel behaves in all other documents.According to lucid chart doc, it says to use the control key and scroll wheel to zoom in and out and that works. I want this to be only way it zoom in and out.How do i change the lucid chart settings, so my scroll wheel only zooms in or out when the control key is also pressed, and if the control key is not pressed to move up or down on the document?

493
Shantel Gillette
2 months ago
Morgan T
Morgan TLucid support team
published in Product Questions
Tips for building a floor plan in Lucidchart 🚧Lucid advice

Sometimes building a floor plan can be a frustrating experience, especially starting from scratch. To avoid frustration and make it as seamless an experience as possible, here are some tips!If you have an existing floorplan that you are trying to recreate, use layers in Lucidchart to trace on top of it by following the instructions in this community post. Optimize your Document Settings by disabling all snapping options. Customize or hide wall measurements by right-clicking any wall, hovering over “Wall Options”, and selecting Total Length, Split Length, or Hide Length. You can drag wall measurements to appear anywhere on the wall, including on the interior or exterior side of the wall.  Wall measurements are specific to the side of the wall where they appear. The interior wall will show a different measurement than the exterior wall. Doors can be moved to either side of a wall by dragging the box that appears in the center of the door shape. When selecting a door from the shape libra

11729
Morgan T
2 months ago
M
monika123
posted in Product Questions
background isn't removed

ai leave the background

82
Shantel Gillette
2 months ago
S
seher
asked in Product Questions
Conditional Formatting for Duplicates

Hello, Does anyone know how I could apply conditional formatting to always detect for duplicate blocks in Lucid? I can highlight things manually when I don’t have a lot of data, but I would like to automate this as far as possible!

302
Shantel Gillette
2 months ago
Belinda F
Belinda F
asked in Product Questions
Sum of values in Org Chart

I am attempting to sum a field in my org chart data (“Total Paid FTE:”) whereby I would like the total FTE of the shapes downstream from a particular shape.   I am using =SUM(DOWNSTREAMDEEP."Total Paid FTE"), which is working only on shapes with shapes reporting to them.   Those shapes which have no ‘downstream’ are showing 0 as the result.   Is there an IF function I can build in to show the FTE values of those shapes which terminate with no direct reports?     In the example below, there are FTE in all of the org units showng 0 values. 

657
Amelia W
2 months ago
B
BDannemiller
asked in Product Questions
Creating/Saving Voting Sessions ahead of a Lucid Session

Not readily seeing anything about creating and saving voting sessions in advanced of a Lucid board meeting. And while they are easy enough to create, I would like to have the ability to create/save them and to have others on the board act as facilitators and thus able to launch a voting session. Appreciate any feedback anyone has.

604
Kelsey Gaag
2 months ago
A
aehrenwo
asked in Product Questions
Office 365 Profile photo URL not working

Is there anyway to allow Lucid chart to access these type of Image URLS from our office 365 environment or do I need to export them all to make them accessible another way? https://mycompany.sharepoint.com/_layouts/15/userphoto.aspx?size=L&username=user@kenvue.com

307
Micah
2 months ago
A
aehrenwo
asked in Product Questions
dynamic formatting of org chart boxes based on data

For the entire org chart, is there a way to apply different coloring/sizing style based on specific data that was imported for the chart?  For example, those at VP level are larger and colored green and those a level below are colored orange and slightly smaller, etc. Make it dynamic based on when the data is refreshed?  Very new to Lucidchart, so just seeing what options there are OOTB. (Or even with custom scripting if necessary) 

292
Micah
2 months ago
T
teamshark
asked in Product Questions
Unable to rename a document

I am not able to change the name of the document from the default “Blank Diagram”.  I have tried to click on the name and it wont access it.  I checked Insert or Edit options and there is nothing that allows you to edit the diagram or document name. 

181
Humas1985
Lucid Legend Level 4
2 months ago
D
david-hartman-br
asked in Product Questions
Conditional Formatting on a Group

I have a group of shapes where I added data to the group (not an individual shape within the group). I wanted to add some conditional formatting from the icon library to visually indicate the group has data but the conditional formatting does not work on the group. I have successfully applied the desired conditional formatting to a single shape just not the group.

354
Zuzia S
2 months ago
V
vinod
asked in Product Questions
Organizational chart

How to add additional information in the organisational chart like DOJ, Years of experience, etc

191
Humas1985
Lucid Legend Level 4
2 months ago
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