Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,894 Topics
  • 14,895 Replies
5893 Topics
H
holger.lange
asked in Product Questions
Can't create folder in "Team Documents"

 

393
Zuzia S
H
Heiko
asked in Product Questions
Embedding Lucidchart area on Confluence page instead of whole page

Dear all I make heavy use of LucidChart / Park in projects and have the regular need to embed a LucidChart in Confluence pages.However I struggle to embed certain areas only. Embedding the whole page is not an option as I would end up with a very high number of pages in a document. How can I embed an area of a LucidChart page using the Confluence LucidChart Diagrams macro? I am happy about any advice!

1043
Amelia W
T
TestCats
asked in Product Questions
Misunderstandings about Lucidspark storage space management

I have many misunderstandings about Lucidspark space management. At first, we had a collaborative project, and I created the document in Lucidspark with my personal account gracetrishhome@gmail.com; I upgraded it to the individual plan, and in the process of working, we had a problem with space.    After a significant amount of trying to understand how to clean a space, I realised this was impossible. Question: How can I clean the space? Any attempts to delete an image on the board do not have any effect. I found the topic in your comunity borad Troubleshooting: Storage – Lucid but there is nothing to help me.Also I found this topic Storage options for account with a lot of image-heavy documents | Community - it's the same problem. I also tried to transfer ownership of documents to another account (corporate), and now I can work with documents with another account. But my personal account still has 0 of 1 GB of space left.There are also no documents with pictures in the list of documen

161
Amelia W
H
HEC-User
asked in Product Questions
How to sum groups using formulas

 I have multiple shapes that I have copy & pasted. (screenshot 1) I have added a field called FY24 which has numbers from a data import. (screenshot 2) I used the Page>Data to create a field called “FY24” and then used the formula  `SUM(CHILDREN.”FY24”). (screenshot 3) No summing is occurring I will attach a few screen shots as well.  What am I missing?  Thank you. Screenshot 1Screenshot 2Screenshot 3 Like Quote  

212
Amelia W
K
kdhanju
asked in Product Questions
Lucidchart is slow and lagging when moving objects

Hi there I am working a  Lucid chart and it is taking for ever to move any objects. It seems like there is sever lag time between mouse movement and actual objects moving in the program. Please advice how to sort this as it is taking 3-4 times longer for creating a task.ThanksKamal

721
Ambar D
D
Dave Knowlton FP
asked in Product Questions
Experiencing slowness and performance issues in Lucidchart, seeing errors in Javascript console

Lucid charts has been slow, sluggish, throwing errors for a few weeks now.  What happened?  Please fix this. We use this every day across our organization.  I use Google Chrome, nothing changed on my end.  Clearly you are having performance issues on your side.  Also, it definitely started one day when I received a ton of java script errors and other things due to some sort of change you made.   

483
Ambar D
O
Olga G
asked in Product Questions
Lucid Jira send box ticket status is not getting updated real time

I want to raise a complaint about the Lucid Jira send box. It is not updating ticket statuses in real-time.Actual ticket https://grainger.atlassian.net/browse/MOBPROD-7198https://grainger-sandbox-220.atlassian.net/browse/MOBPROD-7198

201
scowley
A
Aleksandra Skóbel
asked in Product Questions
Text editing difficulty – can't select individual words or text fragments

I can't select individual words or text fragments (only the entire text). This applies to both table text and regular text fields. I can select everything or nothing.Interestingly, the problem has been occurring for several days and not every time. However, it is frequent enough that it completely prevents me from working on the text.What could be the cause?

395
M
Matthew B102
Matthew B102
asked in Product Questions
Lucidchart is being slow and lagging

I have noticed over the past few moths that the service is slowing down. It is now becoming unusaable.  Even basic scolling actions take up to 30 seconds to respond. 1. We use a super-fast broadband connection. 2. Firefox browser. 3. Blank drawings - so no issue about content causing the system responsiveness to slow down It raises the question as to whether you have sufficient load capacity on your servers.  Please advise what your plans are to correct this issue.  I cannot believe that we are the only people suffering from this? Thanks

1168
Leianne C
L
Lukdeherdt
asked in Product Questions
Imported font is greyed out in the font menu dropdown

Dear community, I uploaded an own font in Lucidchart and it is now visible in the dropdown menu of the fonts but I can not use it because it is grayed out. I already uploaded it again but without any result.FYI: I have a paid account. What is going wrong? Thanks in advance for your support.

263
L
P
pablito
asked in Product Questions
Can not locate my Google Sheet file when importing data into Lucidchart

I want to do an import via google sheets. I did connect lucid to google sheets. It worked the 1st time and I was able to build an org chart based on google sheets. Now i created a new google sheet and want to import it to build a new chart. When I go to import data / google sheets and I type the first lettersof my google sheets, lucid does not find it. I’m sure I created it, it’s in my google drive.   

242
Leianne C
V
victor.robison
asked in Product Questions
"Diagram as code" feature is missing from Lucidspark

I see there is a feature to use mermaid markdown with the “Diagram as Code “  Feature.  I do not see this feature, and I am not using a “free” account.https://help.lucid.co/hc/en-us/articles/29549366940948-Diagram-as-code-with-Mermaid-in-Lucidchart

442
Zuzia S
P
Paul B
asked in Product Questions
Content of some cards integrated from ADO not displayed

When I import PBI from Azure Devops, the content of some of them is deleted. Only the PBI status remains displayed. ON ADO, I don't see any difference in the content of the PBIs, which are displayed correctly.   

9510
Ambar D
Robin B104
Robin B104
asked in Product Questions
Create bullet point list in process shape

I want to create lists within the Process box. There is a feature under Text Options called Bullet & Lists but it makes the entire text blurb one bullet point. How can I make a list of points within one box? Additional to this hitting the Enter key which in word processing software would drop the following text to the next line takes me out of the Process Box altogether. Is multiple list points possible?

1306
Zuzia S
Fran B
Fran B
posted in Product Questions
Basic summing in table

I've just started trialling Lucid Chart so apologies if this answer is obvious. I simply need to sum the values of manually entered data in a Lucid Chart table. How do I do this? I do not want to use linked data etc. 

27410
H
L
lkind
asked in Product Questions
Can't find the pen tool in Lucidchart

I’m trying to do free hand drawing and Yeah, I’m sorry to say I can’t find the pen in the toolbar.

621
Shantel Gillette
MayTse
MayTse
asked in Product Questions
Enquiry Regarding Lucid Integration with Canvas Assignments

We are currently exploring the integration of Lucid with Canvas assignments and have noted that once a Lucid document is linked to an assignment, it remains static, with any subsequent updates to the Lucid document not reflected in the Canvas assignment.We are seeking guidance on the best practices recommended by Lucid for instructors who wish to modify a Lucid document after the assignment has been set up to ensure that these modifications are visible to students within the assignment.Through our testing of various scenarios involving updates to the original Lucid document, we have observed that the new changes are only visible to users/students who have not yet accessed the assignment. Furthermore, these updates are reflected in the Student View in Canvas.In light of this, we would appreciate your insights on the recommended approach for managing updates or changes to Lucid documents within Canvas assignments. Specifically, we are interested in understanding how instructors can ensur

161
GeorgeHenry667
paulkrug
paulkrug
asked in Product Questions
Relationships incorrect in export from ERD to SQL

I'm exporting an ERD to SQL Server. The diagram consists of one entity with relationships to three other tables. Looking at the generated SQL the foreign keys are set up incorrectly. A FK that references table A for example uses the column that is the foreign key to table B.Am I doing something wrong? Any way to fix this other than manually edit the generated SQL each time I export?

2066
Kelsey Gaag
Felicia Y
Felicia Y
posted in Product Questions
"Action" button unavailable to create toggle for layers for View only and Comment only users

"Action" button unavailable to create toggle for layers for View only and Comment only users

675
Kelsey Gaag
M
MarkTerrington
asked in Product Questions
Pie charts with more segment options

Hello,I have seen there is a Pie Chart object, but being honest it is not as good as Visio, and wondered if you can point me in the right direction to reproduce the following:And with Boxes (with the same coloured segments)I cannot seem to do either in Lucid, and currently having to create the circles in Powerpoint.  Though no current way of making the (coloured) squares, unless I use Visio.Any help would be greatly appreciated. Thanks in advance.

403
Zuzia S
Z
zudwalex
asked in Product Questions
Contextual panel - how to turn off

Hi,I’ve seen a couple of topic regarding this, but seems, the issue still here:Contextual panel constantly hides and shows as result, working area constantly changes its size and toolbar moves right and left.“Contextual panel” button doesn’t change this behavior. It hides panel if it is opened, but doesn’t prevent panel to be opened on next click on shape. I would be even ok to keep it opened if I can’t hide it. But constant open/close literally kills me. Update: I have this issue in Lucidchart + Mindmap, panel toggles if I click on map nodesAnd it seems, that the issue (?) has place, if I click on diagram free space - an then click on node, or visa verses. 

232
Ambar D
J
Jeca
asked in Product Questions
What happens to my documents after I cancel my Individual plan?

What happen with my documents if I cancel Individual Plan for some months (about 8 aprox.)?Could I still see, download them? 

242
J
R
rajendraprasadponnam
asked in Product Questions
How to add small numbers on arrows in Lucid

How to add small numbers on Arrows in Lucid

332
Lance
Lucid Legend Level 6
Y
yatach
asked in Product Questions
How to break up process maps into multiple levels with layers

Hello Lucid Community,I am working on creating process levels where the process maps will be broken down between Level 1 - 3. Level 1 would be a high-level process where it will just provide an overview of the workflow. Level 2 would dig deeper into the process steps that shows how inputs are getting converted to outputs. Level 3 will show the process at a transactional level. It is similar to Level 1 being the forest, level 2 being the trees, and level 3 being the roots. I am wondering if you could provide any recommendations on how to best use Lucid for such a project. Could you please provide any insights or resources on how Lucid can help with that? I have been using layering to attach different processes with action buttons to toggle between different transactions.Looking forward to your response,Thank you

514
Kelsey Gaag
M
mreavistnsi.com
asked in Product Questions
Export to SVG and choice to Include or Exclude Visio data

We have a user that states he cannot move to Lucid due to missing functionality.  He needs to match the feature of Visio that allows the export to SVG format and a choice to Include or Exclude Visio data.  Is this available in Lucid somewhere we are not seeing? Why Visio Professional, with feature of ‘export to svg with data:Visio has function to export diagrams as SVG with each drawing element. Within the exported SVG, elements are constructed as an individual groups including any text overlay, with text exported as literal text, using SVG text element.With the Desktop move from Visio to Lucid, we have identified that Lucid does not export to SVG the same as Visio. Elements are not exported as textural representation. Elements are all exported as individual path elements within one group.

233
Zuzia S
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.