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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

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5779 Topics
M
M Odeh
asked in Product Questions
Bug: The disappearing diagram

Has this happened to anyone?When searching for a saved document in the ‘recent documents’ section in my profile, I can see a particular document  - the diagram appears blank in the preview, but after a few seconds hovering over the preview, the diagram appears.When opening the document, the diagram is not there. It doesn’t appear after a time - it’s simply gone.If you close the document and see the preview again, the same thing happens as before - the diagram appears in the preview after a few seconds.None of my other documents are affected this way.  Any ideas on how to fix - or is this a bug?

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Amelia W
A
ahlawson3
asked in Product Questions
Lost access to all previously created documents

Starting Monday, I found that all of my previously created documents were missing in Lucid.  I had a folder under “My Documents” with all of the various sub-folders and 5+ years of work.  Starting Monday, that folder is gone.  I can still get into Lucid and I can create new diagrams, but all existing are gone (and checked trash).  I checked with our admin and she can’t see what is wrong and suggested I log a ticket, which I did.  Not sure of the status of that ticket since as of this morning, the link no longer works.  Below are some other points.Everything that has been shared with me is still present and I can open. No changes in my license. I believe I got a message from Lucid of a new version last week. I found links in browser history and elsewhere and when I click them, I get a message that I don’t have access to the diagram.   None of the stuff that I was working on last week appears in the Recent folder. I tried a Confluence page that I created and from which I linked to a Luci

291
M
T
turbo2ltr
asked in Product Questions
Turn off line autoconnect - change scale size of grid to prevent snapping

Please stop making Lucidchart “easier” to use, because it just makes it harder to use. Every time I try to use it, there is some new undesired automatic behavior I have to figure out how to turn off.This time it’s lines automatically connecting to shapes that are no where near the end of the line.  I have a line where I want it, and then I move a shape that is in the general vicinity , but no where near it where it would think I want it connected and all of the sudden the line connects itself to the shape I just moved for no reason whatsoever.HOW DO I TURN THIS OFF???Before:  After moving the “white return” shape a little to the left, the line moves when I didn’t want it to.  WHHYYYYYY?  It’s so annoying.

686
Eric R
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AdamMiller
asked in Product Questions
"New To Lucidspark" Content Frame(s)

I’d like to include a frame(s) of content giving newbies to Lucidspark the very basics on how to get started on the board. I’m specifically interested in Lucidspark. This will be placed before the main board content, so for someone perhaps coming to Lucidspark for the very first time, they’ll have some hand-holding to get comfortable. Just some instruction on navigation, toolbars, simple editing and formatting.Is there a template anywhere with content like this for a Lucidspark board? I’ve seen a few Getting Started videos which are good, but I want this content displayed right on the board. Thanks. 

433
Ria S
Lucid Legend Level 7
Shanna H
Shanna HLucid support team
posted in Product Questions
Represent the relationships between your databases by building an ERD!🏗️

Entity Relationship diagrams allow you to represent elements of your databases visually using entities. They also allow you to represent the relationships between your databases using relationships. In this example an ERD has been built to represent the relationships between six school databases:Students Groups Teachers Subjects Subject Teacher MarksEach database contains information that relates to information in another database but to avoid confusion the data is organized into separate databases. Without Entity Relationship diagrams (ERDs) it can be difficult to understand what information is stored in your databases and how to use that to your benefit. ERDs set you up for success because they allow you to visualize and in turn better understand how your databases relate to each other.Here you can find one entity shape for each database: Marks Students Groups Subjects Subject Teacher and Teachers. Beneath each entity you find various attributes or additional information that are dir

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Micah
P
PearceHire
asked in Product Questions
Clearing out Image Manager

I’ve started to hit the 1TB Data cap, digging into this I realise that when you delete documents it doesnt delete the images used in that document from the Image manager.Now I have 6 years worth of images to go through, but there is no indication of how they’re ordered in the image manager.We could do with an option to delete images from image manager when deleting the document containing that image or an option within image manager where you can delete all images that arent in use in any document.If there is any option currently available that I’m missing to make this “clear out” a bit easier I’d appreciate hearing about it

273
Eric R
J
jon617
asked in Product Questions
LucidSpark Shows Me Offline, But I'm Online and Can't Edit

I am unable to edit a LucidSpark document and can’t figure out why.  All my edits show in my local browser only, and nobody else on my team can see my edits.  It insists that I’m offline, but I am online and can see my teammates’ live cursors and edits.  I tried switching to another browser, flushing my cache, and logging out and in, but nothing helps.  Thought it would fix itself, but it’s been 4 days with the same behavior.  I have a full license.  Here’s two errors I sometimes see:My wifi signal is strong and 100% online from a residence.  I’m not using a VPN.  I’m out of ideas. 🤷‍♂️

302
Amelia W
scowley
scowleyLucidite
published in Product Questions
Work with Jira issues from multiple Jira instances in LucidsparkProduct update

You can now work with Jira issues from multiple Jira instances on the same board using our Lucid Cards for Jira integration. To connect each Jira instance, please refer to the Integrate Lucid Cards with Jira article for specific steps. Once you’ve connected each instance you’d like to work with, read on in this article for details on working with both instances in the same board.  Jira Instance Switcher In order to switch between Jira instances when importing or creating new Jira issues, use the Jira instance switcher present in Lucidspark. The instance switcher is present in the following locations: Import Jira Issues When importing Jira issues, switch between instances to show issues from the specific instance you’d like to import from.  New Jira Issue When creating a new Jira issue, switch between instances to create a new Jira issue in the selected instance.  JQL query sync When using the JQL query sync feature on a dynamic table, select an instance that the JQL corresponds to.

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scowley
Andria W
Andria W
asked in Product Questions
Hide grid in Lucidchart

My account preferences AND document preferences in Lucid both have the grid set to be hidden but it is not hidden. It appears that I cannot make it go away. How do I resolve this?

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Kelsey Gaag
C
Colin Foster
asked in Product Questions
Simulating Visio Guides

As a long time Visio user who may be moving to LC I’ve desperately been trying to find a way to simulate Visio Guides in LCLC has the vertical and horizontal guide lines, which is what Visio Guides get converted to when a VIsio diagram is imported, but as highlighted inthey are not equivalent. LC’s Snap To Guide only seems to work at the extremes of an object, not in the centre, not to connection points as Visio Guides do. Furthermore, with Visio Guides, moving the guide also moves the objects glued to them. This does not happen in LCI can acheive near Visio Guide functionality using, say, the bracket style Containers. This allows me to move groups of objects in sync with each other vertically and horizontally. Objects can also be magnetized in both a horizontal and a vertical container which is similar to Visio objects glued to Visio Guides.ButAs far as I can tell the whole of an LC object has to be inside the bounds of a container in order to be Magnetized. Is this true as it will ma

223
Kelsey Gaag
K
kcrossley
asked in Product Questions
How to Get Background to Print

Hello Team,The background of my swim-lane chart is green.  When I attempt to save as a pdf, the background is white.  How do I get Lucid Chart to print both my chart and the color background?Thank you!Kevin

293
K
raman.thapar
raman.thapar
asked in Product Questions
Editing employee fields in org chart

I am trying to add new employees but when i edit the names it either disappears or doesnt change from the default assigned in lucid chart eg New Employee (2) How can i have my edits take effect? Also is there a way to have edits in lucid chart automatically update the CSV/Google sheet data set. Right now i have to export as CSV then upload that into google sheets and then import that sheet. Is there an easier way?

586
S
H
hmiller
asked in Product Questions
Authorization error for monday.com integration: invalid scope param

When I try to import items from Monday.com through Lucid and select ‘Authorize’ the following error page appears:{"error":"invalid_scope","error_description":"Invalid scope param"}Is this a Lucid issue or a Monday.com issue?

603
Emma D
M
Michael Kurtz
asked in Product Questions
Page Name field from Master no longer updating correctly in child pages

We have used the Page Name field on the Master page to identify child pages correctly. As of this morning we have discovered that this is no longer working as expected. It appears to be broken on all of our Lucid Chart files. This accounts for hundreds of files affected by this new bug.

17416
Kelsey Gaag
T
Tim Hayes
asked in Product Questions
Page title is not updating from tab name

Page title in each page (tab) is not updating from text in the tab name like it used to; the title of each page is now the title of the last (rightmost) tab’s title. This just started happening on all of our Lucid chart diagrams, even diagrams we have not updated for months. It appears to be a bug or a very inconvenient new feature. :)I have tried disconnecting from our VPN and that does not help.I have tried opening Lucid in an in-private browser window and that does not help.If I try to export any page in the doc a window opens up about Comment-Only Sharing; and when I cancel the export workflow, all of the pages in the doc adopt the name of the page I tried to export.

292
Kelsey Gaag
Cormac G
Cormac G
asked in Product Questions
How can I disable line snapping behavior?

It is taking me 3 times longer to do anything in this software than it does in mspaint and i wouldnt use it if it was not mandated by my company. How do i disable all crazy line behaviour such that it doesnt snap and doesnt turn into a snake-like series of mini-lines every time i move an object? i dont want any of the objects changing their shape or their behaviour when i move something. Simply disabling snap does not seem to change this auto arrange /auto change line behaviour.  

11708
Micah
tobi
tobi
asked in Product Questions
Conditional Formatting: check if shape is grouped

Hey HeyI want to apply conditional formatting on shapes which are grouped with another shape. For this I started creating a rule with custom formula and expected this to work```=SOME(Groups, x => CONTAINS(x.items, THIS."id"))```But unfortunately this doesn’t. Any idea what’s wrong?

385
tobi
S
Shawn Giese
asked in Product Questions
Lucidspark is not showing priority icons

Lucidspark is not showing priority icons, just gray circles in cards and something like a missing icon when editing the card values. Any ideas? We are using default priority icons.  

243
M
A
Andreas Seibold
asked in Product Questions
Text disappears in BPMN Task Box

when I write text in an BPMN Task Box and I have more than one line break, the second and the following lines dissapear. This is a bug. It doesn´t make it possible to write more than 2 lines in one box.

277
Amelia W
Sphere A
Sphere A
asked in Product Questions
Last login date for users

Hi We would like to see the last log in dates of our users (licensed and unlicensed) Please advise how we can get that info? Thank you

1647
Amelia W
M
Michael Nicholson
asked in Product Questions
Theory of Change diagram

Hi all,Could anyone recommend any specific template(s) to use for creating a theory of change diagram. Thanks.

352
M
A
Archibald
asked in Product Questions
Layers content highlight

Since a recent update in LucidChart, when you select a layer on top of the page, the components of that layer all get some transparency, while it used to be only the components outside of the selected layer.It was very useful to highlight all the components of the selected layer to quickly identify which ones are part of the layer, which ones are not. Now they all look the same, it’s hard to distinguish. Is it an expected behavior of the update or just a bug ? I’d really like to go back to the previous behavior. Thanks 

476
Zuzia S
B
brandodd
asked in Product Questions
cant create a new document

Every time i select create new it loads for a second and then nothing happens i have tried in incognito as well just to make sure and the same thing happens

242
Leianne C
Elena S
Elena S
asked in Product Questions
Turning on spell check in Lucidchart

I want to be able to check my spelling and grammar so that I don't have to go through and carefully read over everything I type just to make sure I didn't make any typos. This feature would be really helpful. 

5273
Leianne C
C
chartle
asked in Product Questions
Trouble Sharing

We have a new team member who has been granted a license for LucidChart.  Another team member is trying to share a chart with the new team member, and the new team member is not able to receive the shared chart.

234
Kelsey Gaag
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