Product questions

I'm a new Lucidchart user. I developed a detailed process/flow map for a business process. I printed the document out on an 11' x 17" paper. The text in the map symbols was too small/difficult to read. Is there an easy way to scale my document up or down without going in and changing the size of symbols text worksheet etc. manually?

I have a 'Teams' LucidChart account which I pay for. I'm trying to integrate with GoogleSheets so that I can import data however whenever I try and import I receive the following message:  According to the LucidChart Site I should have this access:   Steps so far: 1.  I've integrated my LucidChart account with GoogleSheets and can see the Lucid add-in 2. The above error message is displayed when I do the following: LucidChart > Open blank document > click 'Import Data' > 'Data Linking & conditional formatting' > Import Your data       I've tried linking to a different Google Sheets account but had the same problem. I tried to do it directly from GoogleSheets but received the following error: Do I need to upgrade to enterprise???  I've logged tickets with both the Sales and Product teams but not heard back.  

Ive not been able to link data since the new release. I'm attempting to import data from googlesheet to complete an org chart or account map.  I have been able to do this previously. Pls provide any help you can? 

Kia ora tatou / hello all I have an individual license as does one of my colleagues and a third team member is using a free license. How do I migrate us all to teams licenses? Ngā mihi / thanks Matt

I've created a template for others on my team to use and want them to be able to copy and paste shapes should their board require more than what's included in the template.  However when try to copy and paste the shape is automatically send to the back of the board behind many different layers.  I've been using ctrl + alt + ] to move to the front but I'm wondering if there is a setting I can go in and change so pasted content is always visible at the front of the board.  I foresee this causing issues when I distribute the template as others might not know this nifty keyboard trick.

Hello. How can I insert multidimensional swim lanes with the headers below (not above like it shows by default)

Is it possible to create custom shapes within Lucidchart? I have a lot of workflows that I need to visually document but having different shapes would really help organize the workflows. Is it also possible to add text to these custom shapes?

Does Lucid Chart have a limit on how much items the user and collaborators may place in the workspace? Because dragging basic elements like a square causes Lucid Chart to show a pop up that says "you're trying to access a premium feature. Upgrade to enjoy Unlimited Items and much more." Please Help

I'm trying to create an org chart for our business via Excel spreadsheet data import. We would like to use our employee badge pictures but they're hosted on our intranet server. I.e. if you're directly connected to our network or VPN you can see the pictures otherwise you can't. So LucidChart can't see our images where they're natively hosted.Is there any way to get around this other than to manually import each image once the org chart import function has created the employee hierarchy (which isn't really feasible since we have hundred's of employees)? Is there no way to map image -> employee if you don't post all your images to a public website?

Hello so I understand that Lucid has elements such as blocks texts and lines. Do each of the elements has a unique "name" within the same Lucid file and where can I find it?I'm trying to reference a property of Block1 (for example) in the formula of Block2 without actually linking them with a line. Is that possible?I'm building a rather complicated network of shapes that read properties of each other and having to link them with lines would render the whole file unreadable. Thanks 

Is there a next/previous line shortcut for navigating between entity fields? I'm currently having to switch between keyboard and mouse for each field I want to fill in. I checked out the keyboard shortcuts list via F1 but couldn't see anything relevant.

I have downloaded the Lucidchart I created but now I don't know how to insert it into a Google Doc I am working on.

Can I use the Apple Pencil with the web version of Luci Chart?

Good day! I am generating a template for our organization using a blank document. Everytime I set the padding in a shape to 0.38 and click set as default it doesn't stick! Please share your insights. 

I have an AWS environment which uses both a NLB and an ALB. Our traffic is routed from the NLB to the ALB. However Lucid is not depicting this with lines. When I add lines to the View I don't see any option to show lines to/from an NLB. Is there a way I can have Lucid add these types of connections as lines in the diagram?

Hello  I need a build-in QA benchmark against Sales Campaign - Customer Services Can anyone help me out?

Colleagues I've found that I can at least partially accomplish BPMN time summations for all TASKs in the chart that are connected linearly via single process arrow connectors. This was done with a final "transaction" object at the end of the chain using the formula: {{=sum(UPSTREAMDEEP.'TTE')}}where: TTE is a custom attribute on all preceding BPMN tasks with time-to-execute for that task.This however being linear does not seem to work well for a single end-state with logically branched (binary) paths. The thought was to create a property on the decision gateway that would allow the user to select TRUE/FALSE as a predetermined decision and then evaluate the resultant sum. This could be a doable solution to scenario evaluation albeit somewhat manual. Please advise with examples and/or formula-syntax that i could experiment with. Thank you

I have successfully imported my excel sheet and it has created an org chart however I now wish to add another layer. I would like to have the employees arranged by department reporting to their supervisor. For example: manager Bob has 15 direct reports the 15 work under two different departments sales and intake. I would like for Bob to have two departments cascading under him with his employees listed. 

Thx Micah. Why  do I have to "Connect Lucidchart with Google Drive"? This is too many steps and frankly I don't know what "Connect Lucidchart with Google Drive" means.Why can't I just go to my Lucid Chart > File>Export to Google Drive>Workspace; and then just navigate to the Google Folder where I want this Lucid Chart to reside? It is this functionality that you say is broken? If so yes please let me know when this is repaired. Thx. - Gene. PS - You should also just allow a response via the email I received. I am responding to a recent note I sent along. I don;t even know if this will get to you - this is too many steps and uncertainty as well.

I want to share a URL with view only access BUT I do not want it to update as I am working. I want a version to be live to a large view-only group while I work with my team behind the scenes to make edits. When we are ready I want to be able to send updates to the live version so it changes. Essentially I want to turn-off the "continuously updating" aspect of Lucidchart for this shared URL. I cannot seem to figure this out and I can only do this via URL. I do not want to download PDFs or Slides or something it needs to still be the LucidChart file that people can navigate through.

I've been working on a chart for a couple months now off and on. I noticed today that the swim lanes have disappeared; they were there at EOD yesterday. I've made changes today. How can I recover the swim lanes?

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Is there any PAN Firewall Stencils? Or Meraki Equipment?  

I am unable to export the diagram to visio fully. There are a lot of missing items.