Product questions

Добрый деньЯ в конце 2022 года в декабре сделала тут диаграмму (сложную) а сейчас ее нетПожалуйста помогите мне найти ее

While I export my diagram to visio I got a blank page on the exported visio file

If I import multiple images. How do I change which one overlaps and which one goes "underneath". I have an image I want to put on top of another but it goes underneath the image instead and no longer is visible. I've researched and experiement with "layers" "fill color" and "transparency". Thanks.

I have a frame full of items I want to copy and paste everything into a new place. I highlight everything and press ctrl+C Then press ctrl+V It pastes it on top of where I'm working and the items get attached to the frame underneath I've tried moving to blank part of the board and pasting there but then I just get a blank frame and the contents don't copy. The only solution I've found it to open a whole new board paste it there and then copy it from there and paste it back into my original board this is a real pain. Am I doing something wrong or is this a bug?

In the past couple of days I've noticed that a number of Smart Container powered timelines are no longer working as expected. My timeline is fed from a CSV and the containers are labeled "Week 1" "Week 2" and so on. Previously these container columns would appear in the expected order (1 2 3 4...) starting from the left of the Smart Container. But as of the last couple of days the containers are re-sorting seemingly randomly and are out of sequence. It is impossible to drag the containers or to use the "Manage Containers" menu to reorder the containers. If I drag a container in the Mange Containers list to a new position it will move in the list but the actual container remains unchanged. Refreshing the page or moving to a new menu and then back again simply moves the item in the Manage Containers menu to the original (incorrect) location. Furthermore if I duplicate the tab the Smart Container will render with the containers in the proper order but only until the page is released

We are trying to lock down Lucid a bit more and have noticed that View Only licenses can be given to anyone and while they have less rights being able to view is a privilege we want to manage. Does anyone know how to set up view only licenses to be requested before being granted? Thanks!

I am a fairly new Lucidchart user.  I have a file where there are 10 people I have shared it with.  I would like to add a comment in some way that notifies all 10 of them to read and respond to the comment.  At this time all I can see is to @ separately each person.  Is there some other way to send a message/communicate that alerts all 10 people without @ each person?

Hi there -  I just removed a user from team (no longer works here) and mistakingly didn't transfer his documents!  Is there any way to restore this users files and add them to my account? This is rather urgent!

I have the trial version of Lucid art but can't seem to find a layers option - does this exist in the trial version? Thanks

i am suddenly getting a rounded box around text added to a line.  How do I turn this off?

Hi all   I'm diagramming the workflow process of a 100+ person organization. For a particular workflow I'd like to be able to calculate how long it will take to complete the workflow based on the sum of how long it takes to complete each individual step. Use Case: Develop a swim lane diagram of 4 different departments. Display the sum of the time to complete both the relevant portion of the swim lane as well as the total time of the overall process.   How do I accomplish this? (note: I'd like to avoid having to build the process chart in a cSV and then import it in)

Hello we are creating a workflow and would like to have custom shape libraries load during a new document creation. Ive noticed that adding 10+ shape libraries causes slowness for this process. Is there a best practice around number of shape libraries or shapes per shape library or maybe overall number of shapes we should be thinking about?   Thanks Mike

The "Create a copy" function is not working for me in either Firefox or Chrome. I've done it successfully dozens of times; this is a new issue. To be clear I am not talking about copying and pasting. I am talking about the function where you can save a copy of a document with a different name most easily accessed via Ctrl + Shift + S. For the last day or so whenever I try this a little "Creating copy" notification comes up in the lower left part of the screen with those words flanked by an info icon that doesn't seem to do anything and an X that closes the notification. But the copy is never created. It just gets stuck on that notification forever. I've tried a few workarounds such as copying and pasting the file from the Documents screen. They seem to work though they're less convenient. Which makes it all the more mysterious why this specific function seems to have crapped out. Is this some new bug? If not what if anything can I do about it?

I want to be able to create an org chart which only shows managers so subordinates who are not managers are hidden. Is this possible with a filter? Or can I manually hide specific employees?

I have been having a lot of trouble with Lucidcharts lately. Got to have an extra dose of patience.No matter how complex the work. Takes me an absolute age to do anything from manual data input resize rename a text box data link. You name it its slow. Unusable. Tried and experience the same issues on work boradband (10G) home broad band (1G) on my Mac Pro iMac Mac Mini on my HP Notebook on my Dell desktop in other words all different machines. The mac Pro i use to render films..... I Have always used firefox and particularly wouldn´t like to change browser.

I have downloaded LucidChart for Android. I want to create mindmaps where I can collapse any sub-nodes and eventually view only the parent nodes but I don't seem to be able to do that.  Any help ?

I imported Name Title Supervisor and Location. The Name and Title are showing up on the org chart tiles for each employee but not locaiton. How do I udpate it so that each tile shows locaiton description? Example: It currently says  Jose Medoza Production BUT i would like it to show: Jose Mendoza Production Oregon

Lucidchart makes it easy to build user journey maps. But before you begin mapping the user journey you need to first conduct user research and make sense of your insights. Lucidspark provides a flexible canvas to capture customer insights in a shared space for team members to access. And with Lucidspark’s organizational features you can quickly identify common themes and trends in research.  When using both Lucidchart and Lucidspark you’ll capture all your research as well as a polished journey map in one central location. When it’s time to revisit your journey maps you can turn to this single source of truth to see how past decisions were made and what insights were overlooked.  How to use Lucidchart and Lucidspark to continually improve user journeys: Step 1: Use Lucidspark to collect user data quotes and insights in one central location. Include links to other sources if needed. Then organize the data and identify themes using Lucidspark features like tagging Gather and So

Hello

On left side of home page my "View Documents" lists 100 folders. Is there any way to increase this or to keep scrolling to my other documents. I organize my folders under my documents by project and I have quite a bit more than 100 projects over the years. I need to go back to some older documents... unfortunately.

I am not able to load TeraData Database Import in LucidChart. It doesnot show any me an option for TeraData. Can i get equivalent Query to run on TeraData Database.

If I share a Lucid diagram in Slack do slack recipients need a Lucid license to view it?  I would imagine they'd need one to edit the diagram but what if I only want to "read only"?

I was looking for a "check mark" shape but did not find anything - I even tried with a few different search terms.  So then I went through all categories and after a while found at least 4 shapes that would match the criteria (one way or the other has a check mark in the shape although I just wanted a simple check mark).Later I wanted a "hand shake" icon but also then didn't find *anything* with 'hand shake' or even with 'hand' (this one was more like trying my luck but I understand why one would not be in the shape library - so I was creative when expressing "agreement"). It would be nice if the search function would be improved so that the shapes would have aliases and for example if I search for "check mark" the results would suggest all shapes that have a check mark in them. 

Hi I've recently signed up for a work account with Lucid Charts but seem to have created draft boards in Lucid Spark inadvertently. How do you know the difference when choosing templates to work with? I only want to work in Charts as this is where I have my subscription but the crossover between the 2 isn't clear. How do I just work in Charts and not create boards in Spark? Thanks.

Is it allowed to publish a chart using this software in a supposed research paper?