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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,678 Topics
  • 13,889 Replies
5678 Topics
Полина Б
Полина Б
posted in Product Questions
Branches does not work

For some reason there's no option to open up branches on the linked site however if i manually open it on app it opens up on linked site in real time. 

10
Eric R
3 years ago
Don S
Don S
posted in Product Questions
Transfer document to a different Lucidchart account

I have my own Lucidchart account that I use for consulting.  I was hired by a company who created a Lucidchart account for me.  Now I have my own account and I have a 2nd account with a company.  Is there a way for me to move documents from my account to the company's account?  

130
Leianne C
3 years ago
Magnus T
Magnus T
posted in Product Questions
Three way handshake

This is a very specific request.  Does anyone have a Lucidchart diagram of a TCP three way handshake?  I need to explain a retransmit and hoped I didn't need to start from scratch.

50
Abby S
3 years ago
Mark D101
Mark D101
posted in Product Questions
Can't edit my document

I created some flow diagrams a few days ago. I have gone back to edit and now can't. My account is Mark Davies and I have a Lucidchart Individual 1 member licence. Can you help please asap? Thanks Mark

80
Micah
3 years ago
Justin N
Justin N
posted in Product Questions
Adding owership of documents outside of your group

We are undergoing a re-org and merging with another team in our agency.  Until now each group managed their own Lucidchart licenses.  However now we will be joining the new team and need to bring all of our Lucidchart documents with us.  It does not appear I am easily able to find someone on the new team to transfer ownership to so I can decommission our current Lucidchart group.   Is there a way to do this?  Is there a way to export the documents as a file and have the user re-upload them once they are a member of the new Lucidchart team?

30
Abby S
3 years ago
autumn a
autumn a
posted in Product Questions
Is there a vertical window shape for floor plans?

I'm only seeing a horizontal window shape in the floor plan template and I'm wondering where I can find the vertical one? It doesn't appear that I'm able to rotate the horizontal window shape. 

70
autumn a
3 years ago
Pam B103
Pam B103
asked in Product Questions
Loops, Iterations, and Conditional Logic Help in Lucid

Hey Community - Hoping someone can help me on a workflow I'm stuck on in Lucidchart where I need a bit of complex conditional logic applied.  Here's the scenario:1) New client is sent agreement and sent invoice at the same time2) The agreement must be signed AND the first invoice must be paid before moving onto the next step3) If agreement is signed but invoice is not paid I need reminder email to go out at a specific time about just the invoice. I need this to loop until after a 3rd reminder email is sent and then it would go to a "dead queue." And of course once invoice is paid the reminders would stop.4) If invoice is paid but agreement is not signed same basic process as in #3.Obviously I could create a ton of decision diamonds for all of this but I believe there's a way to depict it through setting it up as an iteration?It's been years since I last had to do this and just cannot remember how to lay it out. If at all possible I would love a visual on how this would be setup.Thanks

4731
Clara H
3 years ago
Katie M
Katie M
posted in Product Questions
Collaboration vs. Team membership

Hello I have been perusing Lucid Chart videos and the support center but need a bit of help. I am a paid user and would like a colleague (who is not a member of Lucid Chart) to edit a org chart I created and be able to use the presentation mode. Are they able to do this if I "share" the document with them and give them edit privileges? OR is this only available if they join my "team" account and I add them as a user?

60
Micah
3 years ago
Dvir A
Dvir A
posted in Product Questions
Remove me paid account to free acount

HII am not using mush the account I want to remove the paid of my account but keep some history. so in case I will want to us it again I will pay and use it.Is it passable or I should close my account?

20
Abby S
3 years ago
Chellie E
Chellie E
asked in Product Questions
Anchor link in a Lucidchart

Hello community! I am working with a rather large Lucidchart that describes all of our data tables and each table's connections with other tables. In Confluence we are defining each of these tables in greater depth. I'm looking for a way to have a user in Confluence click a link that opens the Lucidchart zoomed in to the exact table described (as opposed to simply opening the file). The behavior is similar to an "anchor link" function. Is this possible?

831
Emma D
3 years ago
Michael J101
Michael J101
posted in Product Questions
Position of Linked Data

I'm trying to display some linked data on a shape in Lucidchart.  It's a pretty simple use case - no fancy shape formatting or anything - I just want to show a number.  However when I link the data it is displayed below the text in the cell as a new line.  I can not find a way to move where it displays.  When I select the linked data and click the various alignment options it sometimes move the field but in rather bizarre ways.  How do you do simple formatting and positioning on the linked data displayed in the shape? 

120
Michael J101
3 years ago
Emily M101
Emily M101
posted in Product Questions
Using a custom org chart template

I have set up an org chart and saved it as a template.  However when importing new data it does not take on the formatting that was in place in the template.  Therefore it appears saving as a template doesn't really do anything.  Am I missing something? I'm looking to maintain the appearance of my org chart and import updated data as needed without having to reformat every time. 

30
Cydney E
3 years ago
Hannah K
Hannah K
posted in Product Questions
I added my diagram to a Google Doc but the action that opens a web page in the external link is not live.

I successfully added Lucidchart as an add on to my Google docs and was able to insert my flowchart into the Google doc I've been working on. However the flowchart seems to be recognized as one whole image and the buttons I created and tested in Lucidchart are not "clickable." Is there a way to make them clickable?

10
Emma D
3 years ago
Shazzah T
Shazzah T
posted in Product Questions
For the love of god. Can someone tell me how to properly export lucidchart to Viso.

I am aware of the export to vdx or vdsx feature. The problem is whenever I export my lucidchart document to Visio. Visio does not show the work/design I did. It just shows the background. 

90
Emma D
3 years ago
Carlos Adrian N
Carlos Adrian N
posted in Product Questions
ESTRUCTURA Y ORGANIZACION DEL ESTADO PLURINACIONAL DE BOLIVIA

ESTRUCTURA Y ORGANIZACION DEL ESTADO PLURINACIONAL DE BOLIVIA

10
Micah
3 years ago
Karla101
Karla101
asked in Product Questions
Inserting hyperlink into text in Lucidchart diagram

Hi there  I am wanting to insert external hyperlinks into a flowchart I have developed. Is this at all possible?  Ideally I would like to insert a hyperlink over a word (not the full weblink).  Is there any way you can also hyperlink to a pdf document?  Thanks.

1091
Nico S
3 years ago
sutherlandl
sutherlandl
posted in Product Questions
Line Jumps as default

Can you please tell me if there is a way to set Line Jumps as a default for my whole document? Or do I need to do this line by line?

10
Emma D
3 years ago
Jasmine H
Jasmine H
asked in Product Questions
ORG Chart Lines and Structure - Adjusting

Hello! When creating an org chart the same problem occurs which is adding a new employee or direct employee it messes up the line structure. Also I am not able to add a dotted line manually around a certain department to differentiate from the rest or to show certain employees are secondary direct reports. At the same time every direct report becomes part of only one tier which it isn't how I would like my org chart to look. Are there any possibilities of adding tiers for a more organized structure/format? I have to draw a line and move the employee box to where I would like them to be placed but it continues to wrap the lines every time.  Are there any solutions available for these issues? Thank you.   

302
Micah
3 years ago
John S101
John S101
posted in Product Questions
Floor Plan - Feature Requests

I'm glad you have a floor plan editor it makes sense. A couple of things while there may be better places for feedback I'm not sure where those would be but know that this will get seen hopefully. 1. In floor plan it would be great to be able to set the dimensions of shapes in the units you're working in. It is super frustrating trying to set an object at x1 feet x2 inches by y1 feet y2 inches or even just units in scale. I'll put a table object in the diagram and can see the scaled measurement when I click on the object but to use shape options I get the units of the object on paper why?! Let me set the units I want to work with and then not care what it looks like on paper until I'm worried about printing! (and please don't suggest I do the whole thing with zero scale....)   2. A measuring tool. Your current solution of a scaled measuring bar is a pain. it only adds clutter in some cases when I'm building I just want to measure the distance between a couple of things and there s

350
Clara H
3 years ago
Billy M
Billy M
posted in Product Questions
Cannot approve your request because the email address you provided is not an education email address.

I completed an education request form and I received a reply saying... Thank you for requesting a Lucidchart Education account. Unfortunately we cannot approve your request because the email address you provided is ******@tamu.edu which is not an education email address.  Texas A&M University is a public university and has an edu domain.  Can you please help resolve this issue?  

50
Abby S
3 years ago
Jennifer D101
Jennifer D101
posted in Product Questions
Public Link shows all layers not only those marked as "Show" when publishing

I am working with actions to show/hide layers when elements are clicked. Because of this I have a subset of layers intitially showing and the rest are hidden and should only show once actions are performed. However when I go to Public and view the public link all layers are visible on load. How to I view a version of my document that initially loads only with the ones I have marked as "Show" and the actions work to show/hide the rest?

30
Ashley C
3 years ago
Keith E101
Keith E101
posted in Product Questions
Help editing a Flat Org Chart

I'm new to the program having found it doing a search on google.  I've found the chart I want to use {Flat Org Chart with photos) but I'm unfamiliar with how to change the data in the chart and upload photos. Any assistance with this would be appreciated.

10
Clara H
3 years ago
Lucian Vlad 1
Lucian Vlad 1
posted in Product Questions
All pages of a Lucid chart diagram are inserted in the PDF !

I edit the properties of the Lucidchart diagram to indicate I want only page 3. It shows fine but when I export to PDF - all pages get placed in the document !!! How can this be avoided?  

230
Maison W
3 years ago
john J
john J
posted in Product Questions
Missing document

We worked on it together and now it is not there. I have the document link can you retrieve it for me? Where should I put the link?

10
Shanna H
3 years ago
Karen R103
Karen R103
asked in Product Questions
Standard shapes not showing up in library

Unable to get shapes back into the document. The standard shapes and other shapes I like to use are all selected. When I go to the bottom right to Use Selected shapes it goes back to my chart but still not shapes. When I try to import them I still cannot get them to reappear. is there an issue with using a team document. 

221
Eric R
3 years ago
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