Product Questions

A cloud outage is always a source of inconvenience and stress but being able to determine the cause quickly can keep an outage from causing bigger problems. These steps will help you use Lucidscale to generate cloud documentation that will help you troubleshoot a cloud outage.   Import your architecture into the Data Hub. Navigate to the left-side panel in Lucidscale and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center article on importing your data. Create new model in Lucidscale. Auto-generate a model from your imported data. You’ll be able to apply filters customize views show connected resources and more. Troubleshoot with custom views. Use existing views or create custom views to hone in on the part of your cloud infrastructure you’re checking for issues by adding filters lines and conditional formatting rules. Use

When I double click on a text field in an object very often my e-mail address gets inserted.  It's very annoying.  Why does that happen and how can I avoid that?

Is it possible to create a shape from scratch in LucidChart?  (I.e. create the shape by drawing lines/arcs boxes etc add connection points). My main purpose for using LucidChart is drawing digital logic diagrams.  I need logic gates beyond the 13 in the "Logic Gates" library plus a few more in the "Electrical" library.  For instance gates with more inputs elements such as adders/subtractors.   Thanks Jeff  

Hi Trying to log in using safari and there doesn't seem to be any progress on the page. Logging in works fine in private mode. Any idea why or how to resolve it? Thanks

I am trying to view a map that I can't change but everything looks like this:   Searching here I found mention that changing the Web GL in rendering works but it did not work for me.  I also tried with other browsers.  What is happening here?   

Hi I am looking to number the steps in my process diagram. I added numbers on page one using conditional formatting (if(isempty(upstreamdeep)1count(upstreamdeep)+1). My process diagram spreads across several pages. How do I continue page numbering across multiple pages? I have the pages linked with off-page connectors but the numbering starts back at one on each page. Any help would be greatly appreciated.     

Building a UML component diagram and want to add a port symbol as described in https://www.lucidchart.com/pages/uml-component-diagram#section_3 but I cannot find it in the UML section. Is there another add-on I am missing?

I have logged in with my student email but Education plan was not provided automatically

I want to change my denomination from NZD --> USD but don't see an option to do so. If I cancel (a year subscription) - will I see USD as an option to resubscribe?

Hi I use lucidchart for creating charts used in an online educational course. In "Shapes search" tab there is an option to search for images and icons. Can I use them free in charts created for my course? Where can I find copyright info about an image? What surprised me is that there is no easily accessible information about images and icons licensing at your website.  Please let me know if these images are CC and where can I find terms of use of one particular image/icon. Thank you!

Can I use Lucidspark to tutor math for remote learning?

None of the properties on the https://lucid.app/user page can be edited.The save button appears to work but a reload of the page results in not changes.

I am looking for more video training type videos rather than read along is a more robust training available?  I have looked at the one in the training lab but those are more read along.  

How do I easily navigate to filter for and/or identify (by filesize) those large (including revisions) documents that are pushing me to my 1GB storage limit ?  I have 300+ documents created. There appears to be no "centralised" user view (indidvidual level) over storage and I cannot upgrade to another plan.     

I am unable to insert an image onto the Lucid canvas. I have tried small images in .jpg and .svg formats. Please fix this.

Hello I have created a template in Lucidchart and shared it with a colleague.  They can see the template in their  “Shared With Me” folder but we can't see how they can create a new document from the template.  They don't get an option to create a new document from the template when the hover over the board in the "Shared with Me" folder.  Any guidance would be welcome.Thank you.  

Hey am I crazy or did the color palettes in LucidChart change recently? They were more muted but the current scheme seems a lot more saturated. Any way to change it back?

Can column headings be customized?    

Hi I cannot view my past document and diagram I can see the thumbnail but when I open the document I cannot see the diagram I see only a grey screen. See the attache pic  

I have had a paid account for many years with many documents connected to my personal Gsuite account. I was attempting to just change the email so that it could be associated with my business's Gsuite account but apparently there was already a free account for that.  I just wanted to continue to be a paid user simply on my business's email account as opposed to the personal email.

Safety manual for sailboats

On 21 March 2022 Lucid was made aware of a security incident involving Okta. Lucid is taking the claim seriously and has taken the following steps to verify that there has not been a compromise of Lucid’s Okta account or any systems that are connected to it. We do not use Okta for customer accounts; customers do not need to take any action unless they themselves use Okta. Additionally in a recent update Okta indicated they had already contacted all customers who may have been impacted. Lucid has not been notified. What Steps We've Taken 1. Evaluated logs for indicators of compromise including exports of data and anomalous activity.  2. Verified system configurations for internal tools and confirmed that it is not possible to access critical information in those systems via Okta.  3. Confirmed that remote Okta Support access was disabled prior to Okta’s security incident. Conclusion After thorough examinations Lucid has not found any strange or anomalous behavior with its

I can export a diagram using Chrome on a work laptop but when I try to do it from a second laptop on a work VPN it exports forever saying the diagram is large and will take some time.  It eventually just goes away with no export.  I see a lot of failed network requests to pdf-service-lucidchart-com in the developer tools but nothing I can interpret. This happens for every output format and exports within a second or so on another laptop but that is not on the same VPN network. If this is due to the way the export is trying to send the document (probably blocked by firewall) is there a more passive way I can get to exported documents?    

How do I know when to use LucidChart v LucidSpark?  

Creating and maintaining accurate documentation provides huge benefits but it can also take a lot of time and opens you up to human error if you have to build the documentation manually. Instead here’s how you can use Lucidscale to quickly capture your cloud environment exactly as it is today and update that model anytime. Import your cloud architecture to the Data Hub. Navigate to the left-side panel in the Lucid homepage and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your current state. More information on importing data can be found here. Create a new model in Lucidscale from the imported data. Select +New Hover your cursor over Lucidscale Select AWS Azure or GCP Select an existing data source or add a new data source by clicking + Import (Account Subscription Project) Complete the prompted steps to import your infrastructure data and render your resources in a Lucidscale Model 3. Manage your views. You can use the existing v