Product Questions

Hi I embed LC diagrams in wiki pages all the time. I recently tried to copy an image from one wiki page to another. That didn't work so I selected the LucidChart Diagram macro after which was taken to a new LC home page with no diagrams listed. It was a UI I'd never seen before. It did not show any of my diagrams. At the bottom left there was my ID and a "switch accounts" link. My ID was correct so I presume LC thinks I'm in the right place even though my diagrams don't appear. The link was not clickable either. So then I tried inserting an LC image the normal way copying the link and other ways I could think of but no luck. As a last resort I restored the original page with the image and tried to start over. But now the diagram  I had is gone and all I see is this: Ideas?

I often want to show a chart that I'm working on in a video call. For this purpose I want to hide the editing interface and grid lines and just show the chart as it would appear if I exported it. Similar to the present button you get when working on a Google slide deck. Is there a way to do this?

Lucid is giving the error that we have run out of space and to upgrade our subscription however we only see an upgrade of number of seats and no option to increase capacity. We also see our data usage at 0/15GB - not sure how to unblock and we currently can't use our lucid at all. 

EDIT: It turns out that there is a way to do this but it is unintuitive: Shape Options has a Flip widget that has the effect of moving the text. The answer to the previous comment did not provide this hint. This is clearly a work-around to a problem that should be addressed correctly because once the shape is flipped the text left-align control right-aligns the label text top-align applies bottom-alignment etc.OBSOLETE ORIGINAL: There is a previous post with this same subject line. That for years it has not been prioritized to be able to put the label for a BPMN shape in a location that is easily readable in a diagram (above below left- right- or center-aligned) shows little consideration of usability for that type of diagramming. This is fundamental.  

Hello I have created org charts in Lucid chart via importing data from google sheets. Now that I have created the charts I would like to link the data. However when I follow the instructions it opens up another shap with the data but I would like to link the data to an existing shape.  Is this possible?

With Lucid Spark board is it possible to get notifications when changes are made to the board by a guest who has been given a link?   I have tried this a couple of times and nothing seems to happen?

When i open a lucidchart template all of the data says #ERROR!  How do i make this go away? I want to see the content within the template for inspiration. 

Will there ever be an integration to use Lucid on other apps for example a Azure Devops?

Hi I am trying to create a dynamic dashboard but am not finding any luck from watching the countless how to videos online. A lot of the videos explain the process using linked data but I only have the function to import data and this is where the biggest issue is coming from when I try to create a dynamic icon to show the status of copmleted pending and new projects.  Please can some one offer some advice on how to do this.  Thank you 

How much is 1-pixel size in Lucidchart? I need to convert from px to cm.

Is it possible to add an informational popup page or box to a shape?

Does anyone have a template that they use to mimic a network diagram? Meaning the boxes contain not only the task item but also separate entries for duration and owner?

We are using conditional formatting for shape icons that we use inside swim lanes for tracking who is assigned to a project in a program status of program and resource allocation.  The problem is that when the page is loaded sometimes they populate sometimes they don't. This occurs across MS Edge and Chrome and across multiple users on different machines. This issue is very frustrating. Anyone else with this issue? - Thank you

Hi Team  Please explain someone what is meaning description marked in yellow color in the image.

Can you use LC to document different states of your UI. For example how the UI may look like between customers that are logged in vs. logged out. This way stakeholders and designers can not only see the different states but see how a potential UI change may affect other states of the application that they may not know about it.

I am looking for a way to mark the measurement of distance between two objectives.  I stencil that I can use to put and visually show the space between  I want to ensure I am spacing correctly.   I cannot find it anywhere it has to exist.  Any help is appreciated!

Hello. How to connect two or more figures. Objective: a new figure.

One of our vendors has pasted a bunch of imagery to a LucidSpark board and I need to get those images on my computer to do some edits. I used to be able to right click and Download the images when I used Miro but I can't find the option on LucidSpark. Where can I find it?Thanks!

Hello team   I am trying to embed my lucid chart into a Google Site but the size never seems to optimise the published website width or height. Is there not a way to have the chart boundaries fill to the edge of the screen rather than have so much white space?  

On Friday I got my whiteboard to a good spot and logged off for the weekend. This morning I loaded it back up to make some edits and all the Arrow Shapes that I set up on Friday all of which have custom Text inside them (like any other shape can) - none of them can be edited any more. I can ONLY "flip" the arrow. That is the only option. Nothing for color stroke text - no other options except flip. I really need to edit these arrows and be able to add new ones. How do I fix this ASAP?Arrows now only show this option (flip) But arrow shapes should show all the options:

I am attempting to copy text information from Word and paste into a Text box in Lucid and it is not working. Is there a step I am missing? I have attempted using keyboard shortcuts the mouse buttons and the Paste option from the menu.  Thanks.

I am trying to create a floorplan diagram with multiple doors. However as I add a new door or multiple doors I cannot adjust the position of the new door without moving the other doors that are already placed on the diagram. Please let me know the solution to this issue asap. Thank you.

I make food trailers plans and I use the door and window elements a lot. I'm trying to resize or move each element individually but they move together and I can't resize them at all. As you can see here I just select the door to move it:   But when I do it the door moves along with the window object:   The objects are not grouped or locked so I don't know what is happening. Thank you for your answers.

Hello  Is there a way to add a definition of the attributes in my ER-diagram in lucidchart?  Ideally I would like something were you can hover over the attribute and it gives you a definition but anything helps. Thank you!

Do you want to visually compare your current process to your ideal process? Use layers to show the new steps you want to add to your current process without creating a whole new flowchart. Follow my simple new hire onboarding process to learn more about using layers 🤓! In this example I showed how new hire onboarding could be improved with an online test to assess how much the new hire remembered from the online training modules. The ideal process would add two steps to the existing process: The new hire takes an online test. An employee checks the test score for proficiency.Instead of creating two separate flowcharts to compare the current and ideal processes I used layers to add these two steps from the ideal process to the diagram with the current process.  To begin I dragged a swim lane