Product Questions

Good day! I am generating a template for our organization using a blank document. Everytime I set the padding in a shape to 0.38 and click set as default it doesn't stick! Please share your insights. 

I have an AWS environment which uses both a NLB and an ALB. Our traffic is routed from the NLB to the ALB. However Lucid is not depicting this with lines. When I add lines to the View I don't see any option to show lines to/from an NLB. Is there a way I can have Lucid add these types of connections as lines in the diagram?

Hello  I need a build-in QA benchmark against Sales Campaign - Customer Services Can anyone help me out?

Colleagues I've found that I can at least partially accomplish BPMN time summations for all TASKs in the chart that are connected linearly via single process arrow connectors. This was done with a final "transaction" object at the end of the chain using the formula: {{=sum(UPSTREAMDEEP.'TTE')}}where: TTE is a custom attribute on all preceding BPMN tasks with time-to-execute for that task.This however being linear does not seem to work well for a single end-state with logically branched (binary) paths. The thought was to create a property on the decision gateway that would allow the user to select TRUE/FALSE as a predetermined decision and then evaluate the resultant sum. This could be a doable solution to scenario evaluation albeit somewhat manual. Please advise with examples and/or formula-syntax that i could experiment with. Thank you

I have successfully imported my excel sheet and it has created an org chart however I now wish to add another layer. I would like to have the employees arranged by department reporting to their supervisor. For example: manager Bob has 15 direct reports the 15 work under two different departments sales and intake. I would like for Bob to have two departments cascading under him with his employees listed. 

Thx Micah. Why  do I have to "Connect Lucidchart with Google Drive"? This is too many steps and frankly I don't know what "Connect Lucidchart with Google Drive" means.Why can't I just go to my Lucid Chart > File>Export to Google Drive>Workspace; and then just navigate to the Google Folder where I want this Lucid Chart to reside? It is this functionality that you say is broken? If so yes please let me know when this is repaired. Thx. - Gene. PS - You should also just allow a response via the email I received. I am responding to a recent note I sent along. I don;t even know if this will get to you - this is too many steps and uncertainty as well.

I want to share a URL with view only access BUT I do not want it to update as I am working. I want a version to be live to a large view-only group while I work with my team behind the scenes to make edits. When we are ready I want to be able to send updates to the live version so it changes. Essentially I want to turn-off the "continuously updating" aspect of Lucidchart for this shared URL. I cannot seem to figure this out and I can only do this via URL. I do not want to download PDFs or Slides or something it needs to still be the LucidChart file that people can navigate through.

I've been working on a chart for a couple months now off and on. I noticed today that the swim lanes have disappeared; they were there at EOD yesterday. I've made changes today. How can I recover the swim lanes?

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Is there any PAN Firewall Stencils? Or Meraki Equipment?  

I am unable to export the diagram to visio fully. There are a lot of missing items.

I wish to create a script (Python etc.) that will allow me to iterate through BPMN tasks collect custom attribute from each in sequence (like TTE) and sum the TTE for a given branch. In the case of binary gateways recurse each branch getting times through the chart for each decision possibility. Hence being able to determine the shortest and longest routes based on decision branching. So if a completely linear process has 5 tasks each 60 min then the whole process should take 300 min. With a single branch one branch may take 450 min (short route process) and the other take 600 min (extended route process). Please advise. Thanks

Recently I lost my google docs integration of lucidchart.  I have noticed lots of the links for lucidchart and google integration are broken or indicate a problem.Lucidchart is no longer in the add-ons search and the chrome link for me says not-avaliable.  and this link is dead https://workspace.google.com/marketplace/app/lucidchart_diagrams/7081045131 along with the chrome add on https://chrome.google.com/webstore/detail/lucidchart-diagrams/apboafhkiegglekeafbckfjldecefkhn

Can I group objects in multiple layers so that when an object is moved in a layer the grouped objects in the other layers are moved as well?

Is there a price plan for Non-profits?    

When i want to integrate a lucid chart with firefox i get asked to allow login with my account. After i agree i only see an empty window. From there on i am stuck on Firefox. When i open it with chrome is works like a charm.   I use Firefox 105.0.3 (64-Bit) and Google Chrome Version 106.0.5249.119 (Offizieller Build) (64-Bit) I am a heavy Firefox user would be great if you can fix it also for Firefox.  

I would like to change tiers manually in my org chart. I have seen similar posts suggesting this more than a year ago. Is it possible? I want to have tier as a support team and the next tier will be all the departments but none of these departments will report directly to the support team but to the tier 1. Thank you.

What kind of SSO authentication do the mobile applications use SAML or OAUTH?

I have a few large process charts and I would like to export a list of all of the processes in each chart to a text doc.  Is this possible?

I want to be able to display the page number of documents automatically. I found that there is a "page number" on the insertion tab. However even when inserting it the number is not changed automatically by copying to the second and subsequent pages. How can I automatically switch page numbers?

Hi I am trying to find a way to put hidden comments of my exported pdf diagram so i can avoid so many callouts which create noise is there such thing?   thanks d.

Hi In visio i have the option to create an on-page reference where i can jump from shape 1 to shape 2 in a click so if i want to avoid too many lines i point to a circle A which by clicking it takes me to Circle B in other area of the diagram is there such option in lucidchart?

Hey we've been using Lucidchart for a while and make a lot of use of the 'Actions' on shapes so I can link to an external web page for more info. This works fine but recently the behaviour has changed where clicking on the shape now displays the link and I then have to click on the link to take me to the content. I'm sure it never used to do that and it seems to be doing the same on Chrome and MS Edge. How can I switch this off so it retains the old behaviour?

How do I remove the approval tick from shapes when the text contains approval?