Product Questions

I am trying to add a link to my document on my website.  When I click that link it says:  Lucid.app refused to connect.  Can you explain what I need to do  

I have a document that is complete and I need it uploaded to a website.  When trying to access it I get an error.  Pleasehelpmetounderstand

Hi I am trying to use the export to SQL tool for my ERD and i'm a little confused. Will any of the systems provided (MySQL PostgreSQL SQL Server and Oracle SQL) work on Microsoft Access?

Hi All    New to Lucidcharts and was wondering if there is a feature/way to represent multiple "actors" within a chart. As an example I'm mapping out the workflow of 3 departments in my company in regards to how an employee is onboarded and want to understand if there is a way to highlight multiple actors within a single department?    Thanks so much  Matt

Process improvement is an involved activity that requires the input of teams and stakeholders across the business. Lucidchart is great for defining current processes identifying bottlenecks or roadblocks and visualizing areas of ownership. But to ensure the process really does improve teams can turn to Lucidspark to collaboratively brainstorm improvement opportunities and build flexible action plans.  With Lucidspark you can ensure all appropriate stakeholders have a chance to contribute ideas and are bought in on the new process. When used with Lucidchart you can easily move from polished diagrams to free-form brainstorming and back again. How to use Lucidchart and Lucidspark to accelerate process improvement: Step 1: Start in Lucidchart to map out the current state of your process. 

is there a difference between Entity relationship diagrams and object relationship diagrams? i can't figure out the difference

Hi   I feel really stupid not being able to figure this out but my chart somehow ended up with a bunch of canvas space around it (see pic). How do I reposition my chart so I get rid of all of this space?  Thanks.

I'm trying to create a custom formula to count the 'rectangle' objects that are Purple #9D99EC. The page Insights  "SHAPE" formula is showing as=countif((descendants(page) x => itemtype(x) = 'Block')I'm not sure how to combine the ISCOLOR and the below is giving me an error=countif((descendants(page) x => itemtype(x) = 'Block') AND(ISCOLOR"#9D99EC"true))

How to Convert Detailed Work Breakdown Structure to Gantt Chart Schedule

I have premium membership of lucidchart and i was working on a project and it was saved but i dont know where it is saved in lucidchart i need that file.

Hi  I am currently working with a lot of Lucidchart files and I often want to be able to clean my workspace. What works well is that I can easily move multiple files at once to the trash. Then if I want delete a single element in the trash it works but when I want to delete multiple items at once in the trash this popup appears and the "Delete Forever" button does nothing. All the files that I have selected now cannot be deleted even if I want to delete only one of them.   I saw that after 7 day my files would be theoretically deleted in the folder but this is not the case here in the screenshot even files from the beginning of the month are still there.    Am I missing something or is this a bug ?  Thank you in advance !

Hi! Does anyone know if there's a way to generate a report of how much a template has been used? Thanks Ted

I am wanting to add my document to my webpage.  When I add the link and try to open it it says:  Lucid.app refused to connect.  Can someone help me with this

Hello Looking for a way to automatically export shape data to CSV on a nightly basis.   Regards

I believe I have succesfully connected my Lucidchart and Slack accounts using the Slack<>Lucidchart integration app but I'm not seeing a "Slack" option under my share menu in my chart. Any insight as to how to get that option to appear? I know I can copy and paste the link into Slack but it would be nice to be able to share directly from the Lucidchart app. Thanks!

I can't even get a screenshot because its flickers in and out when I move my mouse or press anything on my keyboard.

Use case diagram for non contact hand sanitizer with automatic temperature sensing

When I go to the New file menu there is no option to create from template. This is a standard documented feature so what am I missing?   

The Lucid information on editing templates is woefully bad.  I cannot see how I can edit / update a tempate that I've created.  When I open it the sidebar does not give any option to edit the template itself.  The only option appears is to edit the source document and convert this to a new template; replacing the one already there.  This is a far too convoluted process.   Am I missing something?

It is business planning time again!! I stumbled across the Agile Business Model Canvas template and I'm excited!! The Canvas looks terrific but a bit busy. Is there a best practice requirement for populating the Canvas? E.g. Listing no more that 5 key activities.

When I want to select an object (click) all the objects are within a blue rectangle and treated as if they were grouped. I have not done any group. How do I get rid of this (automated?) behavior?I want each post-it not to be a single object at once.The same behavior occurs in Lucidspack with disaster when other Board users want to moveone posti-it note they move the whole bunch.

I have an extensive model I want to create visually. Using supersets multiple subsets sets and elements I want to nest (compose) diagrams into each other while still having an easy-to-use tree to navigate. I am not sure Lucidchart is complex enough to suit my needs. Could someone please give me some advice? Example nested diagrams: Superset diagram > Subset diagrams > Set diagram > Elements diagram. Several other nested diagrams follow another Superset and so on. Connecting pages or using layers seems messy. Can I represent the child-parent relationships in Lucidchart or do I have to use another tool?  

I am creating a timeline where the milestones are close together so I would like to be able to label a milestone underneath the timeline rather than just on top. Can I do this? Please respond quickly!

When using data to produce shapes within smart containers - is there any way I can configure the order other than the shapes being arranged alphabetically by content?   E.g. I have three smart containers which signifies the project STATUS (Issues Delay and On Time). However I want the shapes created from the data upload to be arranged in each 3 containers by the priority HIGH MEDIMUM and LOW in that specific order. However the arrangement is always in alphabetical order only - the closest I can get the arrangement is HIGH LOW MEDIUM - not exactly how I want this to be presented. Can this setting be modified in any way (e.g. using conditional formatting or other shape setting)?      

I know I can manually add dotted lines between people but I'd MUCH rather do it via the data. Is that possible? This is probably a feature request for a "secondary supervisor id" field or some such.