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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,705 Topics
  • 14,008 Replies
5705 Topics
Peter G101
Peter G101
asked in Product Questions
Education Free License Limits in Lucidchart and Lucidspark

Hi  What are the limits for the Free Education Account? e.g. maximum number of document you can edit number of elements that can be included in the document?  I believe that a free account has limits of 3 documents with up to 60 objects per each. Is it the same for a Free Education License?  Thanks 

1860
Ashley C
2 years ago
Nick H
Nick H
posted in Product Questions
Notes off page

How do I add notes off page like in most templates (for example the "Learn how to edit this template" on the "PDCA (Plan Do Check Act) cycle" template)

00
Sylvia X
2 years ago
Seth M
Seth M
asked in Product Questions
Create heat map using imported data in Lucidchart

I am new to Lucid Chart.  I want to create a Heat Map using data imported from another source. Does anyone have experience in formatting data to import to make a business risk Heat Map? #heatmap #data

692
Micah
2 years ago
Chuck Z
Chuck Z
posted in Product Questions
How to keep UML sequence diagram lifeline vertical after dragging its object?

Hi Lucidchart folks I am trying to create a very simple UML sequence diagram using Lucid chart: But once I drag the "Server" object to right its vertical line become slanted. Is there a way to keep the line vertical automatically through dragging?

40
Maison W
2 years ago
David B102
David B102
posted in Product Questions
Moving levels manually

I have the C Level and the HoD on the same line - i need one to be slightly lower although they report to the CEO

170
Gayle M
2 years ago
John W102
John W102
posted in Product Questions
Lost documents

I have just been asked to re-sign in to what appears to be a fresh new-look Lucid Chart and have no previous documents/ work. Can someone please make contact as a matter of urgency as I need these documents for a meeting today.

10
Colton E
2 years ago
Steven G101
Steven G101
posted in Product Questions
How do I sync the laptop version to ipad?

Is there a way to access the same template on Ipad and laptop rather than having to create a separate one for Ipad and another one for laptop?If so how to do this please?ThanksSteve

10
Coumba D
2 years ago
Murat C
Murat C
posted in Product Questions
Trying to add a new subsription

Hi I am trying to add a new subscription and I complete all the steps and I get an error message stating that we could not authenticate you. I am using an AD App and have the custom role and it is assigned to the app. Can you help?

00
Coumba D
2 years ago
Chris B101
Chris B101
posted in Product Questions
Access Line Property Based on Page Property

I have lines with multiple properties on each (such as Temperature Pressure FlowRate).  I'd like to use a function on each line label to display the value of only one of the properties at a time based on a global Page property "ShowProperty".  So let's say the Page variable "ShowProperty" currently has the value "Temperature".  I'd like to be able to display the line property "Temperature" value based on the Page variable directly. In Javascript the code I'm trying to replicate would look like this THIS[PAGE.ShowProperty] would be currently equivalent to THIS.Temperature. If Page.ShowProperty was set to "Pressure" then THIS[Page.ShowProperty] would be equivalent to THIS.Pressure... I'm currently using a series of nested IF statements and it's not very elegant. IF(PAGE.ShowProperty = "Temperature"THIS.TemperatureIF(PAGE.ShowProperty="Pressure"THIS.PressureIF(.....)))

20
Sylvia X
2 years ago
Ben R101
Ben R101
posted in Product Questions
How to embed area selection image rather than page or entire document?

I thought I've done it before but my 15 tries just resulted in the entire doc getting published (all pages). I can't find a help topic either. Is it possible to publish and embed an area selection to a web page?

160
Micah
2 years ago
Dina A
Dina A
posted in Product Questions
Microsoft Teams Integration -

Hi Lucid I read the page on integration with Teams... but didn't find the answers there. My company has a Teams license. In order to use Lucid if we have a teams company wide license:1. Do we need to pay a licensing fee?  2. Do we also need to create a log in/password? Or can the team use the same log in credentials they used to log into teams? Our hope if for our Leads (there are maybe 5 of them) to create graphs and for the rest of the team to be able to view these graphs/access them in teams.Thank you! Dina 

110
Shanna H
2 years ago
GALVAN A
GALVAN A
posted in Product Questions
Intégration dans Teams

Bonjour Hi everybody ! I Would like to add LucidChart as a complement on Teams. Do all the members need a licence to collaborate or visualise it ? Thanks in advance Kind regards Anna

20
Shanna H
2 years ago
Erika S102
Erika S102
posted in Product Questions
Any hints? I didn't use the file for 9months and my text disappeared

I created this document in March thankfully downloaded jpegs because yesterday the text is not visible!Any hints? I have tried moving front to back I've copied the box to less complicated windows

00
Sylvia X
2 years ago
Rachelle
Rachelle
posted in Product Questions
How do I extend the line in an Org chart without adding a manager above.

I would to add an employee that will sit at hierarchy level 3 without adding a manager at hierarchy level 2.  How do I extend the line

140
Sami H
2 years ago
Shanna H
Shanna HLucid support team
posted in Product Questions
Lucidchart Google Hangouts Chat Integration

The Google Hangouts Chat integration for Lucidchart is no longer supported. Our apologies for any inconvenience this may cause.   Please check out our Lucid Integrations Marketplace article for a comprehensive list of all the integrations that are currently supported.    Have a question about Lucidchart? Ask it here!

50
Shanna H
2 years ago
Shanna H
Shanna HLucid support team
posted in Product Questions
Lucidchart Jive Integration

The Jive integration for Lucidchart is no longer supported. Our apologies for any inconvenience this may cause.   Please check out our Lucid Integrations Marketplace article for a comprehensive list of all the integrations that are currently supported.    Have a question about Lucidchart? Ask it here!

30
Shanna H
2 years ago
Shanna H
Shanna HLucid support team
posted in Product Questions
Lucidchart Box Integration

The Box integration for Lucidchart is no longer supported. Our apologies for any inconvenience this may cause.   Please check out our Lucid Integrations Marketplace article for a comprehensive list of all the integrations that are currently supported.    Have a question about Lucidchart? Ask it here!

40
Shanna H
2 years ago
Tim H102
Tim H102
posted in Product Questions
setting default fonts in templates

I am trying to set up a TEMPLATE for our company with our signature font as the default. I have done this however when I close the template and then reopen it reverts back to Liberation Sans which is not our font. Is there a way for us to save the font as what will auto populate?  I will also be populating our new branding colors which I imagine will auto default as well. Is that correct?  If there is something we cannot default please lmk. Thank you Angi 

260
Sami H
3 years ago
Bruce B101
Bruce B101
posted in Product Questions
Bulleting

Figured out how to do this about a year ago but have forgotten. When I use the bullet feature it bullets the entire paragraph instead of just the list I want bulleted.  Thanks

130
Sylvia X
3 years ago
Lee L
Lee L
posted in Product Questions
Copy individual swim lane style?

Hi I have a group of 9 swim lanes in a pool.  I want every other lane to be a specific style.  I copied the style of the first/top lane (green) and pasted it on to the other odd lanes.  Now when I copy the 2nd lane (orange) it still pastes the style from the first lane.  I went back to the first lane changed the color (to blue) copied the style and it's still pasting the style from the original first lane (green).  Sure I can do it all manually but was hoping for something quicker.  Am I missing something?  Thanks   Lee   Edit: And I just realized that when copying the style it only copied the style of the header and not the lane itself.  Is that expected? Thanks

10
Colton E
3 years ago
Eric S101
Eric S101
asked in Product Questions
How to fill a shape with an image in Lucidchart

I imported the ios mobile app shape now I want to insert an image to size automatically within the IOS screen.   What tools and steps can I take to do this simply??

1365
Liz G
3 years ago
Ben K
Ben K
posted in Product Questions
Lucid Charts locking me out of sole propieter project.

I was using lucid charts and when I reached the limit on what could be done with the free version so I upgraded to the pay version. It saved and closed the floor plan I was working on. When it reopened it had grouped work I had done and it now has a yellow lock stating it has restrictions on who can work on it. I am the only one working on it and paid for the solo package. How do I remove this yellow lock so I am able to make and regroup the floor plan? Currently I cannot copy the layout because the yellow lock is stopping me and it isn't clear how to remove it. I also confirmed I am logged in and tried closing and reopening the project. The program also started lagging a lot when it reloaded after completing the payment.

40
Sami H
3 years ago
Sakura T
Sakura T
asked in Product Questions
How to merge a line and a shape together?

I'd like to to lay two shapes on each other in Lucidchart...for example an arrow on top of a circle. But when I move the arrow on top of the circle the arrow wants to connect. How do i have the arrow on top of the circle so that it becomes one shape that I can move as a unit?

2720
Colton E
3 years ago
Claire O
Claire O
asked in Product Questions
Can I import a PPT to Lucidchart?

I have an existing PPT org chart and would like to import that into Lucid. Is that possible or is there an easy way to do that?   Thanks in advance! Claire

15870
Shanna H
3 years ago
Vaishnavi J
Vaishnavi J
asked in Product Questions
Can I add a space in text in UML sequence markup?

I am not able to add space in actors name for example if I write Alice simon -> Bob mark this gives me error Also is there a way I can use diamond shaped symbols representing actions

531
Leianne C
3 years ago
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