Product Questions

Hi there Thankyou in advance. Is it possible to link two or more shapes so when one is interacted with (whether it's by clicking or hovering the mouse over it) the others will be highlighted. Just to clarify I don't mean grouping shapes. In the example picture attached if I click or hover over the text I'd like the two Process squares to highlight.

I'm attempting to import a board from Miro.  Following the instructions in article https://lucidspark.zendesk.com/hc/en-us/articles/4414137015828 I'm stuck at step 7.  There is no 'Board Import' option when I hover over Lucidspark.  I only see 'Blank Board' and 'Create from Template'.  

Want to have people view my project without needing to set up an account. Is it possible?

 When I drag and drop some of the data that was imported from excel I get the following error.  Is this a formatting issue on my part? {{=label(referencekey(1).'DOC. NO.')}}: {{=referencekey(1).'DOC. NO.'}}

Is there a way to scale a bitmap image but not maintain 1:1 scaling. That is I want to squish the image vertically but keep the width the same. I can see the little "lock" icon in the Transform panel which suggests that it locks proportional scale.  However this only locks the bounding box aspect ratio.  Contrary to the standard meaning of the lock icon (re: Illustrator) the image itself does NOT rescale when the lock is turned off instead the bounding box effectively crops the image in a weird manner. Am I missing something?

I wanted to download my LucidChart doc to .vsd format but I can't even find the Download option in the menu... am I missing something?

I created a flow chart saved it then tried to open it again. when I go to my documents find it and click "open" a blank page opens. 

Hello I have a chart that has linked data. I want to add a unique shape that includes a simple COUNTIF formula that will just return a title and the count amount using a formula.  E.G. I have a column in my linked Excel sheet for Progress Indicator. I have a total of 98 shapes linked to the data and there are 12 of the 98 SHAPES has the Progress Indicator showing as 'Delay'. So I just want a line in my unique shape as Delay = 12.  I have looked at all the related community post responses and tried them all. I still get '0' despite    It's frustrating because the formula is getting the correct amount (12) but this is not showing in the shape. 

You want to buy a house (you are the lane for this process other lanes are the other entities) - The key element is about getting a mortgage ( a specific type loan from a bank that can be used to only buy a house that you pay over a very long period of time and has an interest rate on it )

Hello.  Are the documents that are being stored in the 1gb Lucid cloud storage encrypted at rest ... or can they be viewed by Lucid employees whether or not they are support personnel?   Your Privacy and Security knowledge base article only mentions encryption while in transit but does not address one's files/documents being stored on Lucid's servers.

I am trying to set apply a change to the entire chart. I cannot figure out how to be on the "page" layer and choose the shape that I want and set it as default. The help article says this: You can apply a stylistic change to your entire org chart or to an individual shape or line. To apply a change to the entire chart make sure you are editing the chart while on the “page” layer of your document. To apply a change to an individual shape make sure you are editing from within the org chart group. You can also set a default shape style to save time when styling your org chart. It does not work.

Hi is it possible to rename groups within Lucidchart? I had started a diagram and was using the copy paste functionality quite a bit but now my groups are starting to look like this: is it possible to rename the group so it actually makes sense rather than just copy copy copy? Thanks

Hi is it possible to rename groups within Lucidchart? I had started a diagram and was using the copy paste functionality quite a bit but now my groups are starting to look like this: is it possible to rename the group so it actually makes sense rather than just copy copy copy? Thanks

Hi    Hopefully a simple query (but one that I have spent far too much time trying to figure out).    I have created a slide deck (just 6 frames). I have set the transition time I need. Then when I go to Present the first slide is displayed and there is no slideshow. Why can I not get the slides to show in an automated sequence?? Argghhhh!!!! 

I have a set of stencils that I use as standards in Visio- can I import selected stencils in to Lucidchart?

LucidSpark Community I am working on storyboarding in LucidSpark. I like the the feature of commenting on frames and want others to be able to provide feedback w/o having edit access.   Right now the comments are just a running list. When I click on a comment I know it takes me to the frame that it is relevant to but is there a way to change settings in order for comments to show up only for their relevant frame in the "Comments & Tasks" tab?

How to create dynamic data link for LucidChart inside of Microsoft Teams

Good afternoon  In my Gannt chart I would like to make the "Assignee" on the left-hand side of the chart larger and in bold. How do I change this font size? Also is there a way to hide the abbreviations for the "Assignee" in the task boxes in the lower left-hand corner of the box?  If you could please advise. Thanks - Rebecca 

I am trying to add a link to my document on my website.  When I click that link it says:  Lucid.app refused to connect.  Can you explain what I need to do  

I have a document that is complete and I need it uploaded to a website.  When trying to access it I get an error.  Pleasehelpmetounderstand

Hi I am trying to use the export to SQL tool for my ERD and i'm a little confused. Will any of the systems provided (MySQL PostgreSQL SQL Server and Oracle SQL) work on Microsoft Access?

Hi All    New to Lucidcharts and was wondering if there is a feature/way to represent multiple "actors" within a chart. As an example I'm mapping out the workflow of 3 departments in my company in regards to how an employee is onboarded and want to understand if there is a way to highlight multiple actors within a single department?    Thanks so much  Matt

Process improvement is an involved activity that requires the input of teams and stakeholders across the business. Lucidchart is great for defining current processes identifying bottlenecks or roadblocks and visualizing areas of ownership. But to ensure the process really does improve teams can turn to Lucidspark to collaboratively brainstorm improvement opportunities and build flexible action plans.  With Lucidspark you can ensure all appropriate stakeholders have a chance to contribute ideas and are bought in on the new process. When used with Lucidchart you can easily move from polished diagrams to free-form brainstorming and back again. How to use Lucidchart and Lucidspark to accelerate process improvement: Step 1: Start in Lucidchart to map out the current state of your process. Step 2: Then import this process map into Lucidspark and identify problem areas. Whether working in real time or asynchronously take advantage of Lucidspark’s collaborative features like sticky n

is there a difference between Entity relationship diagrams and object relationship diagrams? i can't figure out the difference

Hi   I feel really stupid not being able to figure this out but my chart somehow ended up with a bunch of canvas space around it (see pic). How do I reposition my chart so I get rid of all of this space?  Thanks.