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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,903 Topics
  • 14,919 Replies
5902 Topics
Jonathon P
Jonathon P
asked in Product Questions
Isolate unique array elements

In Lucidchart there are a group of 5 shapes with the Custom Data properties "Type" and "Vol". A readout shape is analyzing the siblings. .siblings.Type = [A B B A] .siblings.Vol = [30 65 45 10] I would like to: List the unique Types Sum the Vol for each Type The summation can be performed using the Map Filter and Sum functions. For example the hardcoded summation for Type "A" is "All A" = [30 10] = (Map("A"x=>filter(siblingsthis."Type"=x))."Vol" 40 = sum(@."All A") What I am missing is the ability to generate the unique array of Type to replace the hardcoded ["A""B"] with an expression. "Sorted Vol" = [[3010][6545]] = Map(["A" "B"] x=>filter(siblingsthis."Type"=x))."Vol" [40110] = map(@"Sorted Vol"x=>sum(x)) Has anyone created a formula to do this?

354
Micah
vviers
vviers
posted in Product Questions
Training for new user/admin

I am looking for more video training type videos rather than read along is a more robust training available?  I have looked at the one in the training lab but those are more read along.  

90
vviers
heath
heath
posted in Product Questions
Managing Storage

How do I easily navigate to filter for and/or identify (by filesize) those large (including revisions) documents that are pushing me to my 1GB storage limit ?  I have 300+ documents created. There appears to be no "centralised" user view (indidvidual level) over storage and I cannot upgrade to another plan.     

70
Emma D
Paul M103
Paul M103
asked in Product Questions
Images will not load in Lucid

I am unable to insert an image onto the Lucid canvas. I have tried small images in .jpg and .svg formats. Please fix this.

261
Sami H
Deepti D
Deepti D
posted in Product Questions
Sharing a template

Hello I have created a template in Lucidchart and shared it with a colleague.  They can see the template in their  “Shared With Me” folder but we can't see how they can create a new document from the template.  They don't get an option to create a new document from the template when the hover over the board in the "Shared with Me" folder.  Any guidance would be welcome.Thank you.  

60
Flavia D
vviers
vviers
posted in Product Questions
Column headings

Can column headings be customized?    

50
Liz G
Dennis H
Dennis H
posted in Product Questions
Can't change Email on Paid account because it was related with a free account

I have had a paid account for many years with many documents connected to my personal Gsuite account. I was attempting to just change the email so that it could be associated with my business's Gsuite account but apparently there was already a free account for that.  I just wanted to continue to be a paid user simply on my business's email account as opposed to the personal email.

50
Micah
Tim C101
Tim C101
posted in Product Questions
12v electrical schematic

Safety manual for sailboats

130
Coumba D
Nevine K
Nevine K
asked in Product Questions
Need help with org chart- 2 columns of employees under one lead

Hello I am trying to organize 2 separate titles under one lead.  For example I have a manager that has a few security leads underneath him and a few residential leads.  How to I organize into separate columns under one name?

3761
Maison W
Micah
MicahLucid community team
posted in Product Questions
Okta Security Incident March 2022

On 21 March 2022 Lucid was made aware of a security incident involving Okta. Lucid is taking the claim seriously and has taken the following steps to verify that there has not been a compromise of Lucid’s Okta account or any systems that are connected to it. We do not use Okta for customer accounts; customers do not need to take any action unless they themselves use Okta. Additionally in a recent update Okta indicated they had already contacted all customers who may have been impacted. Lucid has not been notified. What Steps We've Taken 1. Evaluated logs for indicators of compromise including exports of data and anomalous activity.  2. Verified system configurations for internal tools and confirmed that it is not possible to access critical information in those systems via Okta.  3. Confirmed that remote Okta Support access was disabled prior to Okta’s security incident. Conclusion After thorough examinations Lucid has not found any strange or anomalous behavior with its

60
Micah
Bradley S
Bradley S
posted in Product Questions
Export doesn't work while on VPN

I can export a diagram using Chrome on a work laptop but when I try to do it from a second laptop on a work VPN it exports forever saying the diagram is large and will take some time.  It eventually just goes away with no export.  I see a lot of failed network requests to pdf-service-lucidchart-com in the developer tools but nothing I can interpret. This happens for every output format and exports within a second or so on another laptop but that is not on the same VPN network. If this is due to the way the export is trying to send the document (probably blocked by firewall) is there a more passive way I can get to exported documents?    

130
Sami H
Ellen Y
Ellen Y
posted in Product Questions
LucidChart v LucidSpark

How do I know when to use LucidChart v LucidSpark?  

120
Ashley C
Micah
MicahLucid community team
posted in Product Questions
How can I maintain up-to-date documentation with Lucidscale?

Creating and maintaining accurate documentation provides huge benefits but it can also take a lot of time and opens you up to human error if you have to build the documentation manually. Instead here’s how you can use Lucidscale to quickly capture your cloud environment exactly as it is today and update that model anytime. Import your cloud architecture to the Data Hub. Navigate to the left-side panel in the Lucid homepage and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your current state. More information on importing data can be found here. Create a new model in Lucidscale from the imported data. Select +New Hover your cursor over Lucidscale Select AWS Azure or GCP Select an existing data source or add a new data source by clicking + Import (Account Subscription Project) Complete the prompted steps to import your infrastructure data and render your resources in a Lucidscale Model 3. Manage your views. You can use the existing v

210
Micah
Micah
MicahLucid community team
posted in Product Questions
How can Lucidscale help cloud consultants model cloud architecture?

Quickly visualizing your client’s existing architecture is the easiest way to get up to speed and start delivering value as a consultant. You can use Lucidscale to auto-generate an accurate dynamic model of your client’s current cloud architecture in just minutes. Import your architecture into the Lucidscale Data Hub: Navigate to the left-side panel in Lucidscale and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your client’s current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center on importing data. Create a new model in Lucidscale: Auto-generate a model from your client’s imported data. Select +New Hover your cursor over Lucidscale Select AWS Azure or GCP Select an existing data source or add a new data source by clicking + Import (Account Subscription Project) Complete the prompted steps to import your infrastructure data and render your resources in a Lucidscale Model Create c

260
Micah
Krista G
Krista G
posted in Product Questions
Adding a user - no email received

I added a new user but that new user never received an email so he couldn't login...  I don't see an article to help troubleshoot this scenario.

120
Shanna H
Markus S101
Markus S101
posted in Product Questions
Copy and Paste Lucidchart to other Programs

I draw charts select parts of them and copy&past them into google slides. This is a very typical convenient workflow for me. I have three problems however: - the bitmap "images" created in this process don't have a transparent background - there is a large border on these "images" its not flush with the selected diagram objects - there might be non selected diagram objects on the boarder of these "images" Managing smaller individual diagrams using google slides integration or other export/import features are too cumbersome to be productive. Ideally copy&past would not use bitmap images. But I guess this is technically extremely challenging and other solutions have similar limitations.

130
Coumba D
Brian L
Brian L
posted in Product Questions
why can i not delete a template?

title speaks for itself.  why is there no easy way to delete a template?  all of your responses in the help section talk around the issue.  how do i delete a template?  if it's not possible to delete a template why not?  frustrating i have to do research on this subject.

790
Micah
Adam S102
Adam S102
posted in Product Questions
Have boxes automatically move

So i have affinity diagram that i want to use in a meeting to priortize a bunch of items. How can I do it so that if I move a box up or down it wont go over top of it and will the rest of the boxes down?    So say I pull the top one down it would automatically move the other box up?    

20
Phillip W
Gopi
Gopi
asked in Product Questions
Export ERD / PDM to csv or json

I have my PostgreSQL database this is the OLTP application. For decision support I want to use a graph database Neo4J. How can I export my existing PDM from Lucidchart to a CSV or to JSON format? I don't want to use 2 different ER tools. Either is there is a direct integration or the PDM can be extracted in the form of a report in CSV format should be helpful.

1083
Eric R
Kurt M
Kurt M
asked in Product Questions
Update employee image URL on Lucid org chart

I created an org chart based on an excel spreadsheet including images. This worked fine and I was able to organize it and adjust the shape sizes etc to my liking. I now need to update the org chart with a new person and a person that is leaving. I started to just replace the data in lucidchart but can't edit the image URL (the rest of the fields are editable). I tried to update the excel spreadsheet and replace the data but this is an enterprise feature. How do I update the image URL?   Thanks!

393
Eric R
Henry
Henry
posted in Product Questions
Import Visio Swimlane Chart

Imported Vison Swimlane chart selected convert to Lucid objects and I get a regular chart no Swimlane options in Lucid.  Is there  away to import a Visio swimlane chart and convert it to a Lucid Swimlane Chart? I really don't want to re-create all the swimlane charts?

160
Eric R
Spencer C101
Spencer C101
posted in Product Questions
Thumbnail Generated Hyperlinks | Published URL Doesn't Work

I made a quick video about my experience here. When generating a thumbnail of a hyperlink it seems that the published version of that link no longer works. If you are logged in to a Lucid account then there seems to be no problem but just a generated URL doesn't work. Regular hyperlinks that are connected to basic objects seem to work just fine. Anyone have any ideas? Thanks!

60
Spencer C101
aim m
aim m
posted in Product Questions
Cannot adjust the rows and columns

I cannot add or remove rows/columns. I've read the How-To in the Lucid Help page but I cannot even find the advanced shape bar. https://lucidchart.zendesk.com/hc/en-us/articles/207299926-Tables#add-remove-resize

120
Micah
Mladena K
Mladena K
posted in Product Questions
Importing Interactive Org Chart from Lucidchart to Confluence

Hello We are trying to import an Org Chart developed in Lucidchart to our Confluence page. The Org Chart in Lucidchart has drop down menus that can be expanded or contracted to show direct reports at each level. When we imported the chart to Confluence those interactive drop downs do not show up. Are we able to use the interactive capability from the Lucidchart Org Chart in Confluence or is this currently a limitation and the import just shows the diagram as a picture in Confluence? We were unable to find the answer on any posts. Thank you. 

170
Leianne C
linghan.song
linghan.song
posted in Product Questions
Create single page URL

Somehow LUCID only allows me to either generate "full doc URL" or "one page PDF" but not "one page URL" If I create multiple tabs and only want to get weblink to the one specific tab how can I do that?    Thank you!

60
Micah
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