Product Questions

Oi! Preciso de ajuda para encontrar um arquivo:  Exemplo de Carta de Projeto (Clique na imagem para modificar online) https://www.lucidchart.com/blog/how-to-make-a-project-charter

I am trying to use Perfect Wiki for MS Teams which makes it possible to link to a published LucidChart document (or an embedded document) which is great. But what is not great is that i cannot use the MS Teams Lucidchart App as that lacks the share menu (and the share title button).  Is there a special reason why the sharing is disabled inside teams?

I have been using LucidChart for years and now almost all of my previous diagrams are missing from my documents list. I have had no service break but I modified my email address. Is there some archive going on? I need my older diagrams. Any ideas? Robert

Hi After working for years in Vizio and now working in LC because I'm on a Mac I can't believe rotating groups is still not possible. It was possible in Vizio 14 years ago. The inability to re-arrange space plans with grouped objects is a huge pain. I would go to a competitor just on the feature alone because I'm constantly working on space plans for tradeshows. Our booth space varies from show to show so I am constantly having to reorganize objects that are grouped.    

I'm trying to create a simple sequence diagram and have enciuntered a head scratcher: The last participant declaration results in an error in the diagram.  Here it is again a dummy participant last. Is this the only place to research andreport bugs?

We share diagrams via a Shared Drive but if the author of the diagram is deleted from lucidchart what happens to their diagrams in the Shared Drive? Will the Sync try to delete them?

Not sure if this possible at all and apologies if this (or similar) has been asked. I'm attempting to create a call flow diagram for ease of description where the only outcomes would be yes and no.  I'm wondering if I would be able to create a button where if selected would jump to separate part of the flow on the same page. And if so would this only be usable in Lucid or would exporting to a PDF operate in the same way? Thank you in advance. 

We are looking to add names/port numbers to all the network rack diagrams. How would this be created? Are there more shapes we can create/import for network devices?

HiI installed the Lucidchart add-on for google docs and it's not showing up under the add-ons section. Have refreshed the page cleared cache tried different browsers and no avail. Please advise.Jonathan

Can we link multiple sticky notes to one shape simultaneously rather than individually create a line connection? Say you're creating a sitemap of a website and you want ten pages to all connect to a higher-up page in the hierarchy. Instead of individually creating the connection can you select all the sticky notes/shapes and then click (without creating a group)?

Добрый деньЯ в конце 2022 года в декабре сделала тут диаграмму (сложную) а сейчас ее нетПожалуйста помогите мне найти ее

While I export my diagram to visio I got a blank page on the exported visio file

If I import multiple images. How do I change which one overlaps and which one goes "underneath". I have an image I want to put on top of another but it goes underneath the image instead and no longer is visible. I've researched and experiement with "layers" "fill color" and "transparency". Thanks.

I have a frame full of items I want to copy and paste everything into a new place. I highlight everything and press ctrl+C Then press ctrl+V It pastes it on top of where I'm working and the items get attached to the frame underneath I've tried moving to blank part of the board and pasting there but then I just get a blank frame and the contents don't copy. The only solution I've found it to open a whole new board paste it there and then copy it from there and paste it back into my original board this is a real pain. Am I doing something wrong or is this a bug?

In the past couple of days I've noticed that a number of Smart Container powered timelines are no longer working as expected. My timeline is fed from a CSV and the containers are labeled "Week 1" "Week 2" and so on. Previously these container columns would appear in the expected order (1 2 3 4...) starting from the left of the Smart Container. But as of the last couple of days the containers are re-sorting seemingly randomly and are out of sequence. It is impossible to drag the containers or to use the "Manage Containers" menu to reorder the containers. If I drag a container in the Mange Containers list to a new position it will move in the list but the actual container remains unchanged. Refreshing the page or moving to a new menu and then back again simply moves the item in the Manage Containers menu to the original (incorrect) location. Furthermore if I duplicate the tab the Smart Container will render with the containers in the proper order but only until the page is released

We are trying to lock down Lucid a bit more and have noticed that View Only licenses can be given to anyone and while they have less rights being able to view is a privilege we want to manage. Does anyone know how to set up view only licenses to be requested before being granted? Thanks!

I am a fairly new Lucidchart user.  I have a file where there are 10 people I have shared it with.  I would like to add a comment in some way that notifies all 10 of them to read and respond to the comment.  At this time all I can see is to @ separately each person.  Is there some other way to send a message/communicate that alerts all 10 people without @ each person?

Hi there -  I just removed a user from team (no longer works here) and mistakingly didn't transfer his documents!  Is there any way to restore this users files and add them to my account? This is rather urgent!

I have the trial version of Lucid art but can't seem to find a layers option - does this exist in the trial version? Thanks

i am suddenly getting a rounded box around text added to a line.  How do I turn this off?

Hi all   I'm diagramming the workflow process of a 100+ person organization. For a particular workflow I'd like to be able to calculate how long it will take to complete the workflow based on the sum of how long it takes to complete each individual step. Use Case: Develop a swim lane diagram of 4 different departments. Display the sum of the time to complete both the relevant portion of the swim lane as well as the total time of the overall process.   How do I accomplish this? (note: I'd like to avoid having to build the process chart in a cSV and then import it in)

Ok - I know this is incredibly basic but I'm finding it impossible to move or nudge lines! Once a line segment is inserted via the default shape template I need to shift the entire line - not just one end. However if I click on the line it selects either one of the endpoints or the midpoint. If I then click and drag any of these the line is re-aligned not moved.  The only way I've found to trick the system is to create a line copy then paste. Somehow the line then gets selected for moving (although it drops with a random offset making it hard to place precisely). I'd also like to nudge objects finely depending on the zoom level - but there's neither any functionality nor any nudge term found in the help system. Moving and nudging are extremely basic - and especially for complex floor plan work essential.   Am I missing something completely obvious? Help!  

Hello we are creating a workflow and would like to have custom shape libraries load during a new document creation. Ive noticed that adding 10+ shape libraries causes slowness for this process. Is there a best practice around number of shape libraries or shapes per shape library or maybe overall number of shapes we should be thinking about?   Thanks Mike

The "Create a copy" function is not working for me in either Firefox or Chrome. I've done it successfully dozens of times; this is a new issue. To be clear I am not talking about copying and pasting. I am talking about the function where you can save a copy of a document with a different name most easily accessed via Ctrl + Shift + S. For the last day or so whenever I try this a little "Creating copy" notification comes up in the lower left part of the screen with those words flanked by an info icon that doesn't seem to do anything and an X that closes the notification. But the copy is never created. It just gets stuck on that notification forever. I've tried a few workarounds such as copying and pasting the file from the Documents screen. They seem to work though they're less convenient. Which makes it all the more mysterious why this specific function seems to have crapped out. Is this some new bug? If not what if anything can I do about it?

I want to be able to create an org chart which only shows managers so subordinates who are not managers are hidden. Is this possible with a filter? Or can I manually hide specific employees?