Product questions

Hi I am using the end point https://api.lucid.co/documents/{id}/shares/users/{userId} foradding access of a document to a user.I run the http request under my admin account and it seems that it works for the document on which I’m the owners but not on the others.Is there a limitation to the owner of the document on that endpoint.

I had a set of shapes that I cut with cmd-x, then hit undo, and when they were restored the layout was completely different than before.Before:After: Not ideal

I've noticed that any time we view a document it creates a new version even though there are no changes.  This makes it difficult to identify the current version of the document. How can we manage read only access even though we have write permissions so we can maintain a consistent awareness of the current document state?

If I am trying to paste a decimal, like 0.0123456, when I try to paste into another shape, the text not only does not appear, but a URL link is generated. How do I turn this function off? “Paste Plain” is not an available option.

What am I missing here... where is the undo function?

Whenever I select > 1 object in a Lucidchart drawing, the Multiple Objects tab automatically pops out from the right side of the screen. I must then click the tab show/hide toggle button to make it go away (to keep my workspace free of your control clutter). This is very, very annoying. How do I make it stop?

What am I supposed to tell people to do? I want to create instructions for teachers so that they can have either embedded collaborative whiteboards in their course, or the individual submission assignment whiteboards(submission type: lucid), and fix them after a course copy. But I’m lost with all the information here on what to tell them. So, the embedded ones, after a course copy they have to create a copy of the board and delete it from the page and re-embed it right? The assignments, they can’t just edit the assignment and re-set-up the external tool with a different whiteboard? They have to delete and re-create a new assignment? is that right? ALSO I am annoyed that when I first tested this years ago, I could set a whiteboard as a “template” in my Lucid dashboard. Then, if I selected that template in Canvas, it would automatically embed a copy of the template. Now, I have to manually create a copy from the template and select that one when embedding otherwise it just embeds the ori

Hi there,Could you please advise whether it is a bug that shared diagram cannot be viewed/Edited by members in Organizational groups? Steps to reproduce the issue:Create a new diagram on Lucid Enable shareable link and leave the org permission with default edit and share permission    Log onto Confluence/Jira and embed the shared link to a  Confluence page/jira ticketExpected result: user (who is not creator of the diagram but a member of the org) can view & edit the diagram on Jira/ConfluenceActual result: The user can only view the diagram on Confluence without edit permission, the user cannot view the diagram on Jira with “restricted content” information. Thanks and regardsHailin

Let’s say someone has requested approval, not realizing they are duplicating a process that already exists, and so the submitted document will never be approved/published.The request gets moved to the “ongoing” queue and there’s no mechanism there for purging that request.  The requesting user in their draft version gets a message to confirm that it’s denied, and the only option they have is to Edit draft.After closing the document there’s no way to remove it from their personal space as the Move to trash menu option is grayed out.   There’s now a lingering request in the ongoing queue that can’t be dealt with and a draft document that can’t be dealt with.  Is there a way to clean this up at both ends, or at least have allow the deletion of the draft document and have that trigger the removal of the item in the Ongoing queue.

see this earlier question for difficulties actually getting a repo doc embedded in Excel in Comment mode - Embedding of repo docs with Comment ability - why does it hang | CommunityWhen you finally get the content embedded, and try and use the Add new comment button, a black popup message appears with the same content, but nothing else happens and there’s no way to add the comment.  Nothing happens when attempting the Attach Debugger menu option.I am the overall Process Accelerator admin, but not the repo/process owner, so it shouldnt be a permissions issue. I also had a non-licensed user try the commenting feature without anything being embedded, ie they just opened a doc from a repo, and same nothing when pressing the comment button.

Sync Visibility  Lucidchart offers a sync visibility feature that allows you to establish the initial view of your document. This means you can determine the starting view by choosing which layers you want to be visible. It is also a great tool to use if you want to export only specific layers in your document. You can find and build layers in your document by selecting the layers icon at the bottom right-hand side of the document screen. For more information on how to create and work with layers in your document please review our Layers help center article. You can also find the sync visibility feature in the top right-hand corner of the layers pop-up menu.   Exporting Specific Layers To export specific layers when exporting a document follow these steps: Select the layers you would like to be visible. Choose 'Sync Visibility.' Export your document. Refer to the gif below for further examples of how this can be done.

Hi there, After installing Lucid Jira/Confluence connector, existing embedded Lucid diagrams cannot be edited with an error “Unfurled link macros do not support editing. Try reinserting the macro using the document picker to be able to edit it.”. The diagrams are embedded in Confluence pages/jira tickets via Lucid diagram URL or shared link and they could be edited without the connectors.Is it a bug with the connectors which block editing?ThanksHailin

I am using “simple org chart” template and want to remove the image icons (meaning, I dont plan to upload any picture) in the org chart. How do I do this?

Hello, I have an Excel file containing the following columns: Milestone Title End Date Status (e.g., On Track / Delayed / Complete) I would like to know if there is a way in Lucidchart to automatically generate a timeline visual using this data.Specifically: Can I import the Excel file and map the “Milestone Title” and “End Date” columns to create a timeline? Is it possible to use the “Status” column to automatically apply conditional formatting (e.g., color-coding) on the timeline? Does this require Data Linking, Smart Containers, or a specific timeline template? If supported, can the timeline stay dynamically linked to the Excel file for future updates? Could you please advise on whether this can be achieved without manually recreating the timeline?I am unable to add the Excel extension. Is there someone who has been through this and would be able to help me out? 

I have a dynamic table showing me a set of filtered Jira tickets. While I’m aware I can group tickets by Parent, by selecting “Set row to Parent”, I would now like to group tickets by Initiative. The ticket hierarchy I use is Initiative > Epic > Task. So I would like the ‘Initiative’ row grouping to show all related Epics and Tasks in the same row. Thank you.

Dear friends,I forgot to insert a item in a mind map and now I need to do it between other two itens but I can’t.Someone can help me? Thanks a lot.  

Hello All, I have a lucidapp Individual Plan and I use this tool from 2018.Today I found something strange, I can’t more export my diagrams and save them in PNG to attach in my documents.I see all the links in grey.It’s a my issue or application issue? Two weeks ago everything works fine. All the bestAlessandro Ciappei

No encuentro el relleno de colores en mi espacio de trabajo, quien me puede apoyar?

Hi, I am writing to report an issue with how text formatting currently behaves in Lucidchart.Previously (a few months ago?), using Shift+Enter allowed me to create a line break (soft return) without triggering paragraph spacing. This was very useful for keeping text tight within a single block.Currently, Shift+Enter adds the same vertical gap as a regular Enter. This makes it impossible to distinguish between a new line and a new paragraph, which disrupts the layout of my diagrams.Could you please check if this is a bug or a recent change in settings? I would like to have the "soft return" functionality back to avoid unwanted spacing between lines.

Hi I signed back in to my account and I do not have my project anymore.  The name of the project is there but when opened, my project is not there

Hi All.  I purchased a one year subscription of LucidChart on the basis of getting rid of my Windows laptop that I have always used Microsoft Visio to design small projects around the house.  I found Viso to be so good that I could design to exact measurments in cutting wood e.g. 14.625” long by 3.5” wide etc.  I am finding that LucidChart doesnt have all those feature and wanted to know if anyone out there is using the software for projects like decks, house, or garage designs and how you managed to find work arounds with LucidCharts?For example using settings for:Measurements - able to set up to three decimal places - e.g. 118.123 inchesMeasurements - going beyond the limit of 125 inches - other than scalingUsing rectangular shapes and making them the size of lumber 2”x4”s, 2”x8”s etc. ? Thanks in advance. 

I have an individual plan, and have been using LucidChart just fine. Today I was trying to export a document to PDF and suddenly the whole export function is grayed out for me; in fact, the only available options from the File tab for me are Save, Convert to template, Remove from starred, Show revision history, and Settings. What’s going on? Anybody have an idea?

Recently tried data linking Smartsheet and it resulted in “ghost” changes to the dates in the source document. Is there a secure way to do a one way link to make my Smartsheet data visible live in Lucid Chart but not editable / view only? 

I am recreating a building Floor plan to exact scale so am having to drag wall ends to get the correct size, but often the shape skews so it is not properly in line or at 90 degrees.  Is there any way to prevent this?

Dear friendsI can’t change color of shape when using this model of mental map. Can someone help me please?