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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,599 Topics
  • 13,582 Replies
5599 Topics
Domien D
Domien D
asked in Product Questions
Make clickable link to other spot within the page

Hey   Is there a way I can create a hotspot / link within a page that jumps to a specific view within the same page? (I have a large diagram that I want to create a "hyperlink" on one side that them jumps back to the start so it's easier to follow the other path   Kind regards Dom

446
Kelsey Gaag
1 month ago
J
jstapleton
asked in Product Questions
No 'Generate diagram' icon in side menu

Why is the ‘generate diagram’ icon not in my side menu?

231
Humas1985
Lucid Legend Level 4
1 month ago
J
JCLSD
asked in Product Questions
Shapes problem or view problem?

 Hello, this is my first time using Lucid and Lucidchart, and I don’t know what to do. When adding shapes, they turn invisible, and the only way for me to see and edit them is to find and select them. It also shows the added shapes, kind of like a kaleidoscope of the actual flowchart I’m trying to create. It looks like a miniature version of my chart but is also incomplete. Can someone please help me? Thanks.

132
Kelsey Gaag
1 month ago
O
ombarbosa
asked in Product Questions
¿Cómo restablecer el estilo predeterminado de tamaño de borde (px) en todas las configuraciones de Lucid?"

Hola a todos,Estoy buscando una manera de restablecer el estilo predeterminado en Lucid, específicamente el tamaño de borde (px) de las figuras y cualquier configuración relacionada con el estilo de las figuras que haya sido modificado. Actualmente, al insertar nuevas figuras en mis documentos, el borde predeterminado está en 0px y me gustaría cambiarlo o restablecerlo para que siempre tenga un valor predeterminado (por ejemplo, 1px) sin tener que modificarlo manualmente cada vez.¿Hay alguna manera de borrar o restablecer los estilos predeterminados a los valores originales de fábrica para todas las configuraciones, incluidas las relacionadas con el tamaño del borde y otros atributos de estilo?Agradezco mucho cualquier orientación o pasos que puedan proporcionarme.¡Gracias de antemano por su ayuda!

81
Kelsey Gaag
1 month ago
M
miguelmoreno
asked in Product Questions
Delete Shape Library

I'm having some issues when trying to delete a personal shape library.  

142
Kelsey Gaag
1 month ago
P
Paul McCabe
asked in Product Questions
using different colors in UML mark-up

Hi!I am in the middle of generating a flow using UML mark-up and i really need to use different colors to differentiate some of the flows that are really sub flows. Is there anyway to use different colors by line, I have tried highlighting one line and then changing the color but it does not work. It may not be possible, but thought I would ask!Thanks,Paul

473
Shantel Gillette
1 month ago
Amelia W
Amelia WLucid support team
published in Product Questions
Navigation Mode settings 🧭FAQ

Want to adjust the commands on your mouse or trackpad? Check out the options below to see which one will best suit your needs! Each option is optimized for the device it is named after but all options can be used with any device. You can find the Navigation Mode settings in the View menu located in the menu bar at the top of the workspace in Lucidchart or in the “Board Settings” located under the More Menu in Lucidspark. Please note: If you are using a mouse and you would like your scroll wheel to pan rather than zoom use the Trackpad setting to achieve this. Then to zoom hold down the spacebar before scrolling. See below for more info on these settings: Trackpad: Mouse: Auto: Lucid automatically adjusts the setting (Mouse or Trackpad) to match the type of device that is detected.

4314
Kelsey Gaag
1 month ago
L
lucidjoe
asked in Product Questions
Turn off emotes

Hello, I’m running into an issue, trying to paste mac address into a text box and sometimes the combination of letters and numbers change the text to an icon. Example: 00:02:de:81:f5:6b  

315
Amelia W
1 month ago
L
lucidjoe
asked in Product Questions
Is there a good way to have selections for many layers

I have utilized buttons and actions for smaller diagrams but the diagram I’m working on has a lot of layers (20 and counting) and making a button for each one would not only be overwhelming to create but also for users wanting to navigate the network diagram. It would take up a lot of space as well. For now I’ve just told users to use the layers button at the bottom right, but once it gets to a wider audience I’d like to find a solution that’s easier for people to choose. One thought I had was to have a drop down menu as a box on the diagram that lets you select the layer you want.  Any one have ideas for this or run into something similar with your own diagrams?

174
Kelsey Gaag
1 month ago
P
prichardson
asked in Product Questions
DataLinking deleted rows not appearing in shape selection

After a data row is deleted. In a shape to choose the correct row; the row is missing and any row after that deleted row is now offset by 1 or the number of rows.In a data table the row numbers do shift but this numbering is not updated in the shape data selection.

193
Kelsey Gaag
1 month ago
C
Cyborgnetics
asked in Product Questions
Change Image Opaqueness

I imported an image to use as a background for a document. I need to make the image opaquer. I cannot for the life of me figure out how to do that. What is the best way to make the image opaquer?

202
C
1 month ago
Jim M101
Jim M101
asked in Product Questions
Unable to download Lucidchart document as PDF, receiving error message about waiting for analytics.lucid.app

When trying to download my LucidChart as PDF I encounter the following page.  No action to take need to close Browser window and login again. Repeated multiple times over multiple daysUsing Chrome. 

2885
Amelia W
1 month ago
J
julio gonzalez
asked in Product Questions
asana x lucid

Is it possible to import an asana task into lucid and disconnect so I can edit the card without impacting work in asana?

163
Shantel Gillette
1 month ago
P
Plative Bennett
asked in Product Questions
Comment Markings Won't Go Away

Hi All,  I recently copied my entire Lucid workbook and now have very strange comment markings that appear on every single page and I can’t delete them or even touch them. They’re more annoying than anything. Does anyone know how to get rid of them? These are the exact same on every page 

10512
R
1 month ago
S
SergioUser
asked in Product Questions
Imported images not showing up?

This started happening recently on my templates, but seems like the images I’ve imported into past drawings take a long time to load.  The load eventually, but sometimes takes minutes on end.  

101
Humas1985
Lucid Legend Level 4
1 month ago
T
tasig
asked in Product Questions
All the background colors of the disappeared from all containers.

When I open chart this morning all background colors disappeared visually but if you select the item it shows that the color is still the fill?

152
T
1 month ago
B
btoAO
asked in Product Questions
Grey overlay in Visio imported chart?

I just importet a Visio document to LucidChart, and it seems that some weird grey overlay was added This overlay does not appear when the file is opened in Visio. Is it some setting that i have set up incorrectly, or is it maybe something unique to Visio imports? I have not seen it before.  Any help would be appreciated. Example: 

376
Kelsey Gaag
1 month ago
S
smbatpetrosyan
asked in Product Questions
What does “associated shortcuts to the items” refer to?​⬤

Hello,When attempting to delete a document, the warning message states:“Any associated shortcuts to the items will be moved to the trash.”So, what exactly are “associated shortcuts to the items”?Thanks,Smbat

254
Humas1985
Lucid Legend Level 4
1 month ago
S
SDIDIER
asked in Product Questions
Comments Disappeared?

I have a calendar build in Lucidchart that my colleagues and I review regularly in a meeting. Rather than making them wait and watch while I adjust the calendar, I make comments of the changes I need to make and then pick them up later. I am trying to edit the calendar today from comments I made two weeks ago and the comments are gone. I compared to a previous save of the document (I “save as” each iteration) and confirmed there were comments on the document a couple of months ago--now there are none.This is a serious problem for me as we identified several changes to make and now I can’t make the changes.

596
K
1 month ago
Shanna H
Shanna HLucid support team
published in Product Questions
Manage your project using a Gantt Chart in LucidsparkLucid advice

Gantt charts allow you to visualize all tasks for an upcoming project in one location even when the project spans across multiple teams. Gantt charts work similarly to our timeline functionality - namely it lays out individual tasks and their dependencies task ownership task duration and the expected duration of the project as a whole. With each task clearly mapped out and assigned the project manager and their entire team can easily stay on top of deadlines and make sure everyone is accountable for their work.For this example I will be using the Lucidspark Gantt chart template. Click to access the Gantt Chart template. From this template I am beginning with a project that includes three teams. Each team is currently assigned four tasks that will be completed over the course of a year.If I want to reassign a task from Team 2 to Team 1 I click on the task and select the pencil icon to edit details. From here I can change the assignee to Team 1. Instead of reassigning to an existing team

117238
Leianne C
1 month ago
Joey C
Joey C
asked in Product Questions
How do I remove date in Timeline Interval shape?

Is there a way to remove the dates underneath the main text inside a timeline interval shape? So the second line of text in this screenshot.

429
Leianne C
1 month ago
D
datasage
asked in Product Questions
Bug: Lucid Integration into Google Slides

Previously, when inserting a chart into a google slide presentation, it would only contain the chart itself with some margin. It would be roughly shaped to the size of the chart. This worked as recently as last week. Now it adds a substantial amount of vertical margin on both the top and bottom as it seems to export the image as a square. Cropping within slides doesn’t really work here. Was this an intended change? Bug?

505
Leianne C
1 month ago
M
mireksikora
asked in Product Questions
Pictures

Pictures are no longer opening either by clicking the pic icon next to the selected device/shape nor from the side pane.We depend on the pics a lot to look at the details. The more detailed and larger the pic in terms of pic size and storage (bytes) the better. Please allow to store and view full size pics in the most popular format including RAW. Is there a phone app which would allow me to upload pics directly to Lucid?Lucid is becoming a pic gallery of our datacenters and we love it.Also, I would love to see more stencils with basic info.

264
Leianne C
1 month ago
S
soledad
asked in Product Questions
No scale tool on the screen - Floor plan layouts

The first step of the instructions says to use the scale tool on bottom left. However, it does not exist.   Just wasted an hour trying to amend the scale of the diagram.  

222
S
1 month ago
Gary K
Gary K
asked in Product Questions
Two reports in Org Chart

Hello I have an employee reporting to (2) Managers and wish to reflect it on the org chart. I've searched the forum and found a post in 2020 about it however the instructions seem dated now as there is no "red circle' that appears when I hover over the employee. Are the most recent instuctions?   Thanks! Gary

577
Kelsey Gaag
1 month ago
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