Peer support

Could Lucidchart support Function Programming?

How can I get a list of integrations connected to our Enterprise Account?Additionally, how can I BLOCK users from making connections?How can I DISCONNECT any unwanted connections?

Message: Our servers experienced an error. We apologize for the inconvenience.Flow ID: 162e91dab15a390fTime: 2025-01-20T20:43:20.253Z Lucidcharts with multiple tabs and heavy content are slow to load, turning a quick 60-second task into a tedious 10-minute job. We are using it for mission critical jobs and it is letting us down. These are powerful machines with 128Gb RAM and terabytes of SSD with latest spec intel CPUs. 

Hi! I am trying to migrate a board from Miro to LucidSpark. I followed all of the instructions in this article  Migrating from Miro to Lucidspark| Lucidspark (exported as a Vector PDF) but only a very small portion of the board has migrated. Any ideas as to why? Or how to fix this? Thanks.

Since the last update (January 2025),  is anyone else experiencing problems with multiple blue nodes on connecting lines behaving irratically? I can’t seem to draw straightforward connectors between shapes on the same layer (resembling an org chart) without the lines going all over the place when I try to modify them.It was absolutely fine 2-days ago.Is this a bug? 

I only noticed this today, never used to come up, but it looks like Lucid is stopping me from moving an angled arrow too close to a box that it comes out of. In this screenshot, I am unable to drag the line that goes down-and-to-the-right so the vertical part of the line is any closer to the box on the left, which it stems from. It’s incredibly annoying and is happening inconsistently.There are other boxes in my lucid that doesn’t exhibit this behavior:There seem to be no rhyme or reason why the line on the blue box can’t match the shape of the line on the purple box. they’re both 50px from their neighbor-to-the-right, but the blue box-line just refuses to play ball. And it’s breaking my heart.

When adjusting connector lines between connected objects there is now some sort of default limit to how close that line can come to the connector head. Once that limit is reached the connector line behavior is unpredictable and undesirable. This seems like a newly introduced behavior that is different than what has existed before.I have attached a gif, with an example document located here: (link) 

I have an org chart I’ve spent a bit of time formatting. I want to create another version of it with different reporting lines, so I duplicated my manager ID column in Excel and changed what I needed to. My original plan was to just duplicate the existing page, relink the data but change the manager ID to the new column. Updating the data doesn’t give me that option though, and importing it from scratch doesn’t keep any of the manual formatting I’ve done. Is there a way to change the column it uses when it refreshes data?

Hi there, I have a pretty old that I haven’t used in ages. A client sent me a lucid chart to view so that got me back in. I wanted to see what kind of plan i had, but in my account, it just says I should “Reach out to my account admins etc etc...” with a link for contact list. When I click that link it just shows MY email address… the same one that I use for my account. (screenshot attached). So I’M the account admin I guess. However, I don’t see anyplace in the account that leads me to the admin panel referenced in the help area. Any thoughts on how I can see / change my current plan? 

TeamI am trying to apply a single picture to a shape.  Ultimately I want to duplicate this about 50 times.  Can I insert a .jpg or .png on a single shape?  If so how?Thank youJon

Recently, I noticed when I save documents that they are not shown with the name I give the but remain as Blank Document.And other documents I create are missing entirely when I try to find them later.Is there a Support function at Lucid that can help?

In den vorhandenen Boards sind Schriftarten verschwunden bzw. nur noch ausgegraut. Dadurch sind Umlaute nicht mehr abbildbar bzw. werden durch andere Zeichen ersetzt.Liegt hier ein genereller Fehler vor? 

Hii!👋🏻 I am a new user to Lucidchart and I’m hoping that this is just me being dumb and not looking in the right place. I have created a workflow based around a bunch of “if” questions. So if value = A move on to step 2. If value = B move on to step 3. The flow itself is quite large and could be overwhelming and inefficient if shared in it’s entirety thus resulting in a tool that is not used. I am looking for a way to create an interactive flow chart so it only shows the viewer the question and follow up steps depending on the option they selected rather than the whole flowchart. Ideally one they can click through. For context it’s being used to introduce a new process that will streamline our triaging process so they have a lot of data they need to weed through very quickly and each bit of information can lead to a different action.  

Hello, I apologize for such an urgent request, but our team can’t access some of our boards. We urgently need to work on them. Thank you

How do I move an individual box from one tab to another.  The org chart comes out by 'department' but I want to adjust by manager. I tried to drag and drop and copy and paste but neither worked. Thank you

I’m exploring ways to utilize Lucid's rule-based conditional formatting to perform quality checks on BPMN diagrams. My goal is to ensure diagrams follow best practices listed below.Best Practices list:Avoid using filler words like "and," "the," or "an" in task names. Task names should be concise, e.g., "Send file" instead of "Send the file."*My current approach:
 I’ve created a conditional formatting rule - If the shape type is "activity" and the text contains "the," then apply a custom style to highlight the task.I’m looking for a similar or better approaches for the below checks as well:Ensure pools and swimlanes are appropriately named. They should not be empty or have default names like "Pool" or "Lane." Activity Type Assignment:
 Verify that all activities have an associated activity type (e.g., Manual, Service, User, etc.). If a task is automated (i.e., task type is "Service"), there should be a data store tagged to the task. Each task should have only one incoming and one outgoi

I am using lucid to chart a chain of title for a family. I have researched through courthouses  varius deeds and the like that I would like to integrate into the chart and have attached to a shape in which I have already have defined the document's ffects in a more concise manner. ie Deed conveys x out y acres leaving z as community property between persons A and B. I also usually place recording information in the basic shape for where I found the doc.What I would like to do is place a PDF copy inside the chart that could be opened up by clicking on the thumbnail. I found a post that mentioned being able to extract single pages, but I am looking for something akin to attaching a document into a access database because I am trying to leverage lucid to show relationships and provide direct access to the documents in question without complex multilayered file systems that depend on links to docs on my local PC that a remote user/ collaborator would not have. If there is a better way to a

My organization is switching from Viso to Lucidchart. I tried the IOS app but it would never load the documents so when we had a training, they said that the app is not really ready and that I should use the browser.I am using edge browser which is required by our organization. The document opens ok, it’s a little buggy if you zoom in it reloads every time but it does work. The question I have is how to open the find function to search my document like the browser on my PC. There isn’t any menus to open for tools like that and the browser built in find and replace does not work at all.

My goal is to create custom shapes for a storyboard that will export to a csv file for further manipulation. I have not found out-of -the-box shapes that will export image data, so I’m trying to create a custom shape that will.I also need the images to be visible in shapes within lucidchart ,and easily input from files not urls.My attempts with the following code have failed to show images in a shape at instantiation and with data input.Is it possible to reach my goal? If so, what can be altered in this to make it work?{  "properties": [    {      "name": "ImageName",      "default": "clockwise-one-arrow.png",      "label": "Image name",      "type": "file"    }  ],  "images": {    "logo": {      "type": "file",      "path": "{{=@ImageName}}"    }  },  "style": {    "fill": {      "type": "image",      "ref": "logo"    }  },  "geometry": [    {      "type": "rect"    }  ]}

I am trying to add a PDF or JPG to a LucidChart, then crop the image to trim away unneeded parts. For some PDFs and images, any attempt to crop always scales the image down. I can’t figure out why.  For example, when I start moving the to crop from the left side in, the entire image starts moving to stay in scale. 

 Hi there, the content on one of my boards is not being saved. It’s very frustrating as I am unable to work on a project with my team. It’s been going on for the past few days.If someone could help me with it as soon as possible please, it would be great. Many thanks. 

Hello community,We regularly have drawings that have “live links” where we use the publish option for a pdf.  We use that link in our internal database.  This link allows sales, engineering, and technicians to access the most current version of a drawing.  Previously, that pdf link has always had page breaks that help delineate the pages.  As of about 3 weeks ago, something changed in the back end of Lucid and now the drawings come up as one continuous page.  Our work around is to export a pdf with pages breaks, but that does not account for changes that occur after that pdf was created.  Please let me know if there is something that I need to adjust in settings to help make this look correct.   

My texts use a greyed-out color when I use black, and when I choose a different color like blue, the color is lighter than the pallet; I can`t find a configuration to make it regular, like standard black, or bold black; the lighter colors make difficult for the people receiving the document read the text.  I have a paid account, bellow the example, the chosen color is black, but it is not black it is grey  

My LucidChart file won’t open. It’s a shared file, linked to a data set. I’ve tried opening it on another browser, or having a collaborator (with editor rights) open it, but we keep getting the following error message:  Anybody can help?

I cannot get rid of this arrows !They are n eveything