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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5827 Topics
M
Matt N
asked in Product Questions
Lucid Chart no longer in google launcher (Waffle)

Hello,The Lucid Chart Icon was available in our “Waffle” for google early last week but now it has disappeared. How can we put it back.Thank you,Matthew Nagle

2
M
7 months ago
Caroline R
Caroline R
asked in Product Questions
notes and pictures new display in a diagram : rollback possible ?

I have recently noticed a change in all my Lucid diagrams, which makes them much less readable than before...I mostly use the BPMN shapes. In the BPMN "language" the circes have a specific meaning. They correspond to an "event" that happens during the process.Today, all the pictures and notes that I have attached to a shape are presented in a circle (it was not the case before) and can therefore be taken as an "event" in the process while they're not events at all. Here is an example of a note and a picture attached to a shape : Is it possible to have a rollback in order to keep the notes and images presented as they were before, which was much better and made my diagrams much more understandable ?Thanks in advance for your help.

2
Caroline R
7 months ago
P
Parisa
asked in Billing
Annual Cost

Is there any annual team plan for Lucidchart? If yes, can we pay that at once? Thank you

3
rafaalb07
7 months ago
Jingli H
Jingli H
asked in Product Questions
cannot paste image or import visio file

Our gateway team has already add *.lucid.app to the whitelist,  but when I paste image I still got the error belowAccess to fetch at 'https://cdn-image-service.lucid.app/images/37e584d6-51be-4019-b767-738cfd795fd7/128' from origin 'https://lucid.app' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.May I know how to resolve it?

5
Addie
Lucid Legend Level 1
7 months ago
D
Daeton
asked in Product Questions
Import word document into LucidSpark

Is there a way to import a word document into lucid spark? I am not seeing that as an option.

1
Phillip W
7 months ago
Nayra P
Nayra P
asked in Billing
Mistake in annual plan collection

Last Sunday October 21st my mother and I subscribed to the monthly plan which cost $7.99 USD (I'm from Chile) and we just realized that we were charged $91 USD for no reason. We need a concrete answer since we bought the monthly plan for a school project. Please accept our refund request.

3
Addie
Lucid Legend Level 1
7 months ago
D
DigitalOS
asked in Admin Questions
Files "anonymized"

We delicensed a user and transferred ownership of their files to an admin account. The user was relicensed and we’ve shared their original documents.However some (11) of the files were retitled to “anonymized” and we and the original owner are unable to open the fles.Any idea why this anonimization occurred or how to restore the original files?

3
Emma B
7 months ago
I
ikaynov
asked in Product Questions
Publish Area Selection feature is missing/disabled.

According to these questions, the Area Selection feature has been disabled: I consider this feature as core feature for Lucid Chart. In fact this was one of the features that convinced us to buy the licence for the product. It allows us to make live links to the charts and place those links in the documentation pages.We will strongly consider moving to another tool, if this feature is not added back.Is there any possibility that this feature will be turned back on? And when would that be?

3
Morgan T
7 months ago
J
JayK
asked in Product Questions
How do I hide the "Learn How to Edit this Template" panel ?

How can one toggle off/on to hide the “Learn How to Edit This Template” panel ? 

2
J
7 months ago
M
mmsussex
asked in Product Questions
Scale to scale... rather than not...

When the scale is set at 1cm to 1m and the object dimensions are 1cm by 1cm, why does it show as 0.64m - surely it should be 1m… simples?! Why isn’t the scale working to scale?  

3
Micah
7 months ago
C
chanced
asked in Product Questions
Can I not export with a free plan?

I have a very simple graph diagram that I’d like to export to SVG but Export is greyed out. From what I’ve read, I should be able to Export to everything except Visio.Is there something I need to do to enable Export? 

1
Sylvia X
7 months ago
J
Jenny N
asked in Product Questions
Can I copy or export comments

I need to copy the discussion my team had in comments into our ticketing system. I can’t seem to select and copy the comments. How can I do this?

5
Sylvia X
7 months ago
J
James
asked in Product Questions
Mass migration from Miro to Lucid

Hi there,I’ve been through Miro’s training lab for migration of Miro boards to Lucid Spark - With some success.However, our organisation has members who have a huge amount of Miro boards of varying sizes, and I’m hoping there is a way to migrate multiple Miro boards at once. I know this is unlikely, but it’s worth an ask! Has anyone discovered a way to mass migrate a large number of Miro boards to Lucid Spark?Is this something that Lucid can support? (Lucid’s support seems to be community driven rather than something you contact Lucid directly for)

1
Emma D
7 months ago
K
kdx
asked in Product Questions
Missing image when exporting

Hi, for some reason the images are missing from my chart when I try to export them out from lucidchart. The images are linked to a google URL Link. 

2
xenia cubrac
Lucid Legend Level 1
7 months ago
F
FWLucid
asked in Product Questions
How to make tags available for read-only or comment-only users?

I am using a lucidspark dashboard, containing a higher number of sticky notes (> 40). For simplification I would like to use tags which work very well for users having edit rights. I noticed now that users without edit rights do not see these tags. Could you help me investigate this further?

2
xenia cubrac
Lucid Legend Level 1
7 months ago
B
binxiao_ks
asked in Product Questions
How to set a chart as readonly ?

When I review other teammate's LucidChart file I do not want to change it by mistake, so I hope  I can set the chart as readonly, how to do it ?

3
Phillip W
7 months ago
Shanna H
Shanna HLucid support team
posted in Admin Questions
Migrate the Confluence Server or Data Center integration to the new Lucid data residency region

This post will provide instructions on how to migrate your Confluence Server or Data Center integration from the legacy EU Data Center to the new data residency region on which all users will access Lucid from lucid.app, regardless of which region their data is stored in at rest. To learn more about how this may affect your legacy EU data center account, refer to our Data residency for Lucid article.Note: The migration steps outlined below must be completed AFTER the account has been migrated to lucid.app.  You will first need to unlink the Confluence integration on lucidapp.eu. Follow these steps:Log in to lucidapp.eu. Select Admin.  Click on App Integration from the left-hand menu.  Select Lucidchart from the dropdown. Locate the “Confluence Server” tile and select Manage. Click Unlink. Then, you will manually update the Confluence integration to version 1.27.0 (if it's not at that version already):Navigate to “Manage Apps” in your Confluence settings.  Look for the “Installed versio

0
Shanna H
7 months ago
C
chrisf
asked in Product Questions
Backgrounds

HI,Is there a way to change the colour of the background that is behind the canvas.The webpage the diagram is being embedded in has a white background, but depending on the zoom, when zooming out, the grey from behind the canvas appears and look messy.Also, is there a way to set the default zoom of a diagram when loading as embedded, or a way to set which page of a process flowcharts the diagram initially loads to as default With thanks Chris

3
C
7 months ago
A
AndyB
asked in Product Questions
Changing swimlane data set title

OK so here is the next thing that is driving me crazy with Lucid, I’m trying to edit the title text in the swim lane on a Technology roadmap and can’t. Clicking on the shape doesn’t work, I have the chart open in Lucid chart editor and selecting properties for Grid Container displays a value field and Name field (see picture on the right) both of these appear to be locked and I can’t change the text from In Progress?! Also all the text attributes (bold, underline, colour, spacing etc..) do nothing to this shape.What am I missing here? 

5
Micah
7 months ago
J
JayK
asked in Product Questions
How do I access full set of BPMN 2.0 symbols ?

I am creating Business Process maps and although started with the BPMN Process Flow Example template, I am only seeing a very limited number of symbols under Shapes. How do I grab the full set of these symbols ?

4
Micah
7 months ago
R
rudaya
asked in Billing
как оплатить премиум из россии?

как оплатить премиум из россии?

1
Amelia W
7 months ago
Christian S101
Christian S101
asked in Product Questions
Lucidchart's BPMN Functionality

Hello am I right that there is no default message flow in Lucidchart available? There is no default shape in the collection and it is not possible to configure a dashed line with a circle at the start and an arrow at the end. What’s the reason for that and how can I draw valid message flows in Lucidchart? Thank you!

21
Micah
7 months ago
L
LucidQs
asked in Product Questions
Special characters in Lucidchart

How do I add special characters like the ones found in MS Word Wingdings font? And perhaps a chart (like in MS Word) showing the characters themselves?   

1
Phillip W
7 months ago
A
Angel Bustamante
asked in Product Questions
Exportar a Visio

Quiero exportar a visio pero me dice que el archivo podria dañar mi equipo y aun asi le doy confirmar y no se exporta ¿A que se debe?

1
Micah
7 months ago
L
Luis B
asked in Product Questions
Exporting to PDF and PNG shapes are not in locations displayed in Lucid

Hello,While trying to export a lucid chart with custom shapes we are finding that the shapes and text boxes shift slightly to the left or right.Tried to copy everything to a new sheet and went through troubleshooting steps but bug still persists.This looks fine in export preview but once exported has this bug. Have also tried to export in PNG and getting the same bug. Lucid View Lucid Chart CopyPDF Export PDF CopyKind Regards,Luis

3
Amelia W
7 months ago
Lucid Software Inc. Supplemental Community Terms