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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 307 Topics
  • 626 Replies
307 Topics
B
bioschool
asked in Admin Questions
Log in Error with new subscription

I started the subscription with 7 days trial.  I encountered error.I changed the passcode in account setting.  Now I couldn’t use it!  I need to use it!Thank you

2
Phillip W
8 months ago
B
bioschool
asked in Admin Questions
IOS (Ipad)

I subscribed it as an individual user.  Could I use Ipad for Lucid?  It is almost 3-4 times more to upgrade to Team version.  Are there any other way to experience it as a first timer?Thank you 

1
Phillip W
8 months ago
T
Tabea
asked in Admin Questions
no way to find the export button under file

Hi,There ist no way to export my mindmap, because the export button is missing since I startet the free-7-day-trial. How can iI export to pdf?Greetings

1
Phillip W
8 months ago
A
AWelch1
asked in Admin Questions
Issues Inviting users

We recently enabled SSO via Okta for our company. After doing so, we attempted to invite a new user and received a very strange error:Unable to login with SAML. Please request an invitation to your SAML Configured team. All of our previous users can sign in via okta with out any issue. There is no way to specify the user is SAML or not when inviting, and we only have SAML auth enabled currently. Has anyone else encountered this? 

4
Eric R
8 months ago
M
mmanjrekar
asked in Admin Questions
Remove user license silently

Hi there, How do I disable the lucid chart license removal notifications? I want to silently remove the user license without them getting notified “your Lucid Team license has been removed”. Is there a way to do that? TY

1
Amelia W
8 months ago
B
bhalim
asked in Admin Questions
Setup Lucid SSO with multiple Azure Tenant SAML

Hi guys, is it possible to have Lucid SSO setup with multiple IDP, let say two different Azure/Entra tenants? and how to make it happen. Thank you!

7
Adam Y
8 months ago
L
LWU001
asked in Admin Questions
Impact of moving a Lucidchart document (embedded in Confluence Page) to Team Folder

One of my users recently left the company and he has lots of LucidChart Documents embedded into his Confluence pages. I would like to move his documents to a newly created Team Folder before removing his Lucidchart account but I am concerned that this will break the link with the Confluence Pages. Has anyone encounter this before? Any advice would be helpful. Thanks

1
Abigail M
8 months ago
J
jkim
asked in Admin Questions
Text box is greyed out during presentation

So I am trying to add a Title to in my presentations but when I add a text box and view it in presentation mode the box is and text are greyed out.  

1
Adam Y
8 months ago
I
IH-matt
asked in Admin Questions
Transferring ownership of folders

Is it possible to transfer ownership of folders? Or only individual documents? We have an admin account where files are transferred when a user leaves the company as a default in case no candidate to receive the files can be identified at the time. Is it possible to assign ownership of the folder to another user from that admin account or does each individual document have to be transferred manually?

1
Emma B
8 months ago
A
Anton Tsarkov
asked in Admin Questions
Change user e-mail in Admin console

Hello, i try to change user email in admin console but changes does not apply and there is no any errors appear.When i try to change user e-mail dialogue window asking me for my admin password, but i’m logging with Google SSO.I try to use my G-mail account password and try to apply changes without password but there no any difference: no changes and no errors.Can you please help here ? 

1
Phillip W
8 months ago
S
ShawnHu
asked in Admin Questions
My own lucichart docs are invisible under Home > My documents

For some reason, I cannot see most of lucicharts that I created previously under Home > My documents.  I still can access them if I have the direct URLs and make a duplicate of them. Then the copy will be shown in above place. Can you help to figure out why and fix this. Thanks!  

1
Cydney E
8 months ago
K
kotek001
asked in Admin Questions
Staff Leaver

One of our staff members is leaving. What will happen to her Lucid Charts?Will they be assigned to Admin (me) when I delete her accountAnd how can I transfer her work to the next person who takes over her role?Thanks 

3
Abigail M
8 months ago
N
NataliaGolikova
asked in Admin Questions
Confluence spaces migration

We need to migrate one Confluence Cloud instance to another Confluence Cloud instance and would like to keep our Lucid chart embedded links without changes.Is it possible? I saw some articles in the Help Center that Lucid Chart doesn’t support it.We have many pages with Lucid Chart graphs and it will be a big effort updating all links manually.Thanks! 

1
Adam Y
8 months ago
Micah
MicahLucid community team
published in Admin Questions
Lucid’s new organizational group experience: why wasn’t my Enterprise account automatically migrated?F.A.Q.

On December 18th, 2023, we released a new organizational group experience for Enterprise accounts to be even more functional and useful. With organizational groups, you can better organize the users on your account and assign an Organizational Group Admin to streamline and simplify user and license management. Many accounts were automatically moved to the new experience. To learn more about organizational groups, check out our Lucid admin panel: Group management article in the Lucid Help Center. If your account was not automatically migrated, continue reading to learn why, identify best next steps, and opt in to the new experience. Your account was not automatically migrated if: Primary groups are being utilized.Primary groups functionality is being deprecated with the launch of organizational groups. To  allow you time to migrate your current primary groups to the new organizational groups experience, we have kept your account on the original experience so you have time to prepare for

18370
Micah
9 months ago
G
giogura
asked in Admin Questions
Can't create new diagrams from UMLs branch/ merge and start figures. You no longer get the "blue dot" that allows you to draw lines

Blue dots that late you create a new line is no longer shown for activity diagrams branch and start figures. This makes diagramming very difficult

1
Leianne C
9 months ago
Greg W
Greg W
asked in Admin Questions
Gliffy to Lucid conversion fails with error

We are currently converting Gliffy diagrams to Lucid. These conversions are all being performed by end users on pages in Confluence.When they follow the instructions , they get the error:“An error occurred. Please reload the page and try again.If the problem persists, contact Lucidchart support.”Upon inspection, we’re seeing HTTP 502 errors to https://lucid.app/ac/confluence/gliffyConversionI’ve logged a support call for it as this appears to be something outside our control.Has anyone else experience this?  

1
Richard U
9 months ago
Ashley C
Ashley CLucid support team
published in Admin Questions
General troubleshooting: Lucidchart Confluence ConverterTroubleshooting

Read this post to find solutions to the most common issues when using the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app. Incorrect Consumer This issue is a result of either the wrong Confluence Server Instance being selected or the embedded diagrams were inserted using a different Lucidchart account. To resolve try the following: Ensure you have selected the correct Confluence Instance. This may be the url to your Confluence Instance at the time it was linked or it may be a random string of numbers and letters. Under “Select the Confluence Server instance your Lucidchart macros come from” check that the https://confluence.example.com instance is selected (not the default selection). If that doesn’t fix the issue ensure you have connected Confluence Cloud to the correct Lucidchart account. The connected account must be the same that was connected to Confluence Server at the time the Lucidchart diagrams were inserted there. Permiss

3192
Leianne C
9 months ago
J
jetaldesai
asked in Admin Questions
Unable to onboard new users

Unable to add new user as well unable to modify domain settings. This is really critical.

2
J
9 months ago
D
Dominic Brennan
asked in Admin Questions
Everything Randomly Moved

My flow diagram completely rearranged itself randomly. All things are out of order. I don’t want to correct it and keep building if this is anticipated to happen again. Is this a common problem, and is there a quick fix?  

1
Leianne C
9 months ago
A
Aniko
asked in Admin Questions
LINE WIDTH : OUTLINE LINES

Help please.  I would like to widen the outlines lines.  I know I can vary the width of lines, but not outlines.  I have screen shot where I want to be able to increase the width of outlines.  

4
A
9 months ago
yolanda.rubio
yolanda.rubio
asked in Admin Questions
Audit Logs - Diagrams Copies

Hi Lucid Team, Is there an audit log where you can check who has saved a copy of a diagram. This is for complying with Data Loss Prevention Policy. Thanks in Advance.

1
Leianne C
9 months ago
J
jessicacouch
asked in Admin Questions
LucidChart doesn't show up on iPhone

I embedded a published LucidChart on my company portal, and it works on desktop and Android phones. But when iPhone users go to the page, the LucidChart does not load. Any ideas about how to fix this?

6
Adam Y
9 months ago
D
Demi Agraz
asked in Admin Questions
Team Assignment

Hi,  I have a curly question.  My Lucid account and license was created under my corporate account and I use o365 to login. At some point my o365 account was enabled on a client’s environment to work on their documents. For some reason, my account is now permanently pointing to my Client’s team. This means all charts I create are accessible via my client’s team environment. I need my team allocation to point back to my own company as I will be using Lucid to complete work for other clients now. I cannot do this currently as those charts come under commercial confidence. My questions are: 1- How can I be removed from my client’s team?2- When I am removed from their team, will we lose the charts that were created on their environment? I have transferred ownership of the drawings to someone in their team.  

2
Quadeshia
9 months ago
Y
yogeshjadhav
asked in Admin Questions
Document ownership transfer

I got query where user has Lucid suite license assigned but his Email address got renamed so his existing license transferred to updated Email address now user asking for document which he created with his old Email address. I checked his old email address to transfer ownership from old address to new address in Lucid Admin console but  I am not getting any document search result could you please assist me to transfer ownership of his old document to new address.  

1
Quadeshia
9 months ago
F
ffis_r
asked in Admin Questions
I keep getting asked for a Lucid Suite license even on the free plan

I’d like to start experimenting with Lucidchart, therefore I signed up for the free account.However, I’m unable to create any diagram because whenever I try, the following message pops up:How can I simply create a diagram?

3
Mj Z
9 months ago
Lucid Software Inc. Supplemental Community Terms