Hi ​@Jon C. 

You can replace an old user with a new one, but Lucidchart’s licensing system introduces a key limitation:

• The new user must be licensed before document ownership can be transferred.
• If all license seats are in use, you can’t de-license the old user first without losing access to their documents, and you can’t transfer ownership to an unlicensed user.

This means you may need to either

• Temporarily increase your license count or Use precise timing, transfer documents first while both users are licensed, then remove the old user's license.

Lucid doesn’t allow transferring a license and ownership in one step. Ownership transfers require the receiving user to already hold an active license.

To learn more - 

Transfer Lucid documents – Lucid

Lucid admin panel: License settings – Lucid

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Hi ​@Jon C., thank you for posting in the community! Just chiming in with some additional information. Like Huma mentioned, it’s not possible to transfer licenses and document ownership in one step.

I would recommend first delicensing the user and transferring the documents to your default document owner. Then assign the license to the new user. 

Once the new user is licensed, you can use Document Discovery to search the documents owned by your account. Then, you transfer ownership of the individual documents contained in the folder, by following the steps outlined in the Transfer document ownership section of the above article.

Alternatively, you can share the folder with the user that you wish to be the owner - and that user can make a copy of the folder. The user will then be the owner of that new copied folder.

I hope this helps! Feel free to let us know if you have any questions - we are happy to help!