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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

366 Topics
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366 Topics

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npalter

asked in Admin Questions

Microsoft Tenant Migration with Lucid Chart

My organization is migrating to a new Microsoft Tenant. We have current integrations with Lucid Chart in our current Microsoft Tenant. Need assistance with defining and providing some guidance to understand the process for ensuring that our integration will function when we move from our current tenant to the new one? What actual steps must have before and during the migration?

593

5 months ago

jnewell

asked in Admin Questions

My Shared folder was deleted when converting to a Team

When i went to convert my team folder to a Team it resulted in an error and now the team folder is gone and we cant access our documents.

161

5 months ago

pdebitetto

asked in Admin Questions

Insert Photo

I custom made an org chart with photos last week. Today I am trying to add more photos and I’m not able to. Is there a photo shape I should be using?

211

5 months ago

huib masker

asked in Admin Questions

unable to remove my free account

Dear reader, I'm getting errors removing my account multiple times; being advised in the error message to ask for your support. Kindly asked to remove my account. I'm no longer working. Best regards, Huib.

191

5 months ago

Ray WW

asked in Admin Questions

How do I convert a team space back to a team folder?

I have converted a folder from a Team folder to a team space but it is not what I need how do I convert it back?

511

5 months ago

gopala.thota

asked in Admin Questions

User License Request Notification Emails to Service Desk Application

We want to setup user license request notification email to Service Desk platform to handle requests. Please guide us to configure the service desk email address in Lucid portal to receive new license request notification emails.

161

5 months ago

danex

asked in Admin Questions

Google Drive Sync with Team folders

Can someone help me understand how the google drive sync works with documents in team folders?I’m on the Enterprise plan and we’d like to sync everyone’s lucidchart and lucidspark diagrams to our shared google drive. However, the integration seems to work on a per-user basis. Is this right? From our testing, it looks as though it only syncs files to the users account that created the document, even if it is created in a shared drive with shared ownership. This is confusing and I can’t seem to find any documentation. Can someone from Lucid please help?

483

5 months ago

harishSalesforce

asked in Admin Questions

Unable to export lucid diagrams as vision

Hello I am getting an error when exporting a lucid chart diagram as visio. “An Error Occurred. Failed to Download.”Please help

271

5 months ago

john.block

asked in Admin Questions

Jira option available in LucidSpark but not LucidChart

Hello All,I am new to this tool and have inherited an environment where users have expressed, they need to have the same Jira functionality in LucidChart as they do in LucidSpark. From their request it seems like they previously had the option, but it is no longer available.In LucidSpark they have demonstrated that they click the icon in this screenshot and are able to add Jira items to their document. In LucidChart this same option is not available on their toolbar or found anywhere. Because of this they tried copying the jira item from an existing LucidSpark document into LucidChart. When doing so this error comes up: I’ve checked the App Integrations for both LucidChart and LucidSpark. Interestingly I see the Jira Cloud app configured in Lucidchart but do not see any configured for LucidSpark. I am confused why Jira is missing from Chart when the app integration is enabled however it works in Spark when the integration is not configured there.

593

5 months ago

prabhu.thiyagarajan

asked in Admin Questions

Embedding lucidchart with sharepoint page

Hi,we have activated Lucidchart in sharepoint. when I’m editing the page and I select add the Lucid web part I get is a blank box that says Loading Diagram, no edit options and nothing ever loads. No error throws. Any idea what might be the cause?

221

5 months ago

rns314

asked in Admin Questions

"Your account was tied to OpenID" email

We had a user on our account receive an email from support@lucidchart.com saying “Your account was tied to OpenID.” According to him this was after he clicked a link to a Lucidchart doc that was on Sharepoint. What does this mean? I do not see any documentation on the Lucid side about this integration. Thanks!

833

5 months ago

liz.garcia

asked in Admin Questions

Export User List (CSV) doesn't include Active column

Hello Lucid Community, Have any of you been able to get the “Active” column to export when using Actions » Export view (CSV)? When I download the file I am not getting this column and I need to be able to perform an audit.Thank you,Liz

311

5 months ago

Emanuel Tapia

asked in Admin Questions

removing user from group

I can remove user from team&group.

121

5 months ago

Johnnywerther

asked in Admin Questions

can’t use the mobile app

Hi I have created a team account and can’t still not access the mobile app on my IPad. Also when I will make a new drawing, it still says that I have freeplan and not team/lucidparkCan you help me with this, thanks :-) Best regards Johnny

686

5 months ago

natalie.smiy

asked in Admin Questions

Modify Org Chart Photos

Hello - I am looking to modify the picture that was uploaded into my Org Chart:I need to make Kevin’s face in the photo - but I can’t seem to locate a tooltip/adjust the photo position in this app.

611

5 months ago

William W

asked in Admin Questions

How can I add a user to my account?

1368

6 months ago

BIllyB

asked in Admin Questions

Logging in via admin link

I have sent some links to invite team members to be users. What do they need to do to log in?

151

6 months ago

Alex Y

asked in Admin Questions

"Move to Trash" greyed out

Users are reporting that the “Move to Trash” option is greyed out when they are trying to delete a document from a “Team Folder”, the user was the one who created the document. I cannot see a setting to change any permission about this, please advise?

1461

6 months ago

12Borosi

asked in Admin Questions

asked in Admin Questions

Lines run to close together

Hello.I have am having a issue with multiple lines running to close together and I can not clearly see the pathway for each line. See image, all blue lines have joined together to run down the page. Is there anyway to increase the spacing between all lines so each line pathway is clearly visible? ThanksBounce AV

556

6 months ago

Christoph K

asked in Admin Questions

Invite to a Lucidchart not working

Hi, i got an invite to an lucid chart document. however it says that “the requested invitation is no longer active.” I am on a free plan.

741

6 months ago

martenson

asked in Admin Questions

My diagrams are gone after accidentally joining an organization

I had a lot of diagrams that i need in my free account. When i tried to login I got directed to join a work organisation. I tried to exit and log in as normal. Now when i log in all my diagrams are gone? Please remove me from the org and give my free account back and let me know how i can recover my diagrams.

363

6 months ago

Dmitry Tsal

asked in Admin Questions

Lost access to all My Documents after company revoked my license

Hi there, my organization revoked my license after expiration. Now I can’t see My previously created documents. Can you please resolve an issue?

381

6 months ago

pythologist

asked in Admin Questions

can't edit document

I need help. I have no idea what is going on. I can't seem to edit the only document I have stored here. How can I get to and edit my one and only diagram?

161

6 months ago

chamo

asked in Admin Questions

Website down?

Hi guys, I am currently experiencing the issue of not being able to enter the website.I have already tried using different browsers and devices and it keeps occuring. The error seems to occur because of too many redirects.Anyone else having the same issue?

452

6 months ago

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