Skip to main content
hamburger menu
+ Create a topic

Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 468 Topics
  • 1,084 Replies
469 Topics
S
samantha.cabral
asked in Admin Questions
User's groups are getting removed

 We’ve been using Lucid on our team for maybe 2 years now, and just randomly starting getting an issue yesterday where users login, and all of their document/group access have been revoked. From the admin side, I will look at the user’s permissions, and can confirm every single group is deleted from their account. I’ve had to manually re-assign groups to affected users. Is this a bug? 

464
Emma D
S
skarshis
asked in Admin Questions
How to find the Document Discovery feature

I have an enterprise license, and am an admin.  There used to be a “Discovery” option where I could download all active LucidCharts and get information about them (like last edit date, owner etc), however I don’t see this option any longer in my account.  Can someone guide me on where I can find this? thanks,Sean.karshis@qlik.com  

1014
S
VJ S
VJ S
asked in Admin Questions
Jira cards sum of estimates is not working in all Lucidspark columns

I have few tickets imported from Jira. Only one column is generating the Sum of estimate at the top. Others doesn’t show any numbers? Any idea?  

241
Zuzia S
A
avo
asked in Admin Questions
Sharing with people outside of organization

I’m an admin on an enterprise plan and I’m trying to grant view only access to people who are outside of my organization but have been unsuccessful granting access or sharing documents. Is there way I can enable the product or do I need to get in touch with Lucid?

434
H
Tom G101
Tom G101
asked in Admin Questions
Can I get a count of all Lucid documents and tabs?

For compliance purposes I’m trying to get a feel for how many documents and document tabs exist for our enterprise.  Is there any way to get a report or query for them?

151
Sylvia X
S
Sara H
asked in Admin Questions
How can I find the admin who authorized a license?

Hi! Where can I see who of the admin who authorized a license? have googled and looked around but cannot find. Thanks!Sara 

282
H
J
Jess0601
asked in Admin Questions
Work didn't save

Hello, I need help with my flowchart, it didn't save and everything I did disappeared

331
E
Lucid Legend Level 2
M
mhebrard
asked in Admin Questions
Lucidscale Supported Resources

Lucidscale describing cloud environments is great but when most of your workloads are on top of EKS/AKS/GKE, lucidscale is missing most of the topology complexity as it does not describe anything running inside kubernetes.Having a unified description of when is outside EKS/AKS/GKE (vpc, region) and inside (pods, service accounts, deployments, etc) in a unified view would be a great.

814
H
Keeley S
Keeley S
asked in Admin Questions
"Documents Accessible Individually" meaning when downloading user data

In the usage data screen in the admin console, you can download a csv report called “All user data”. In that report there is a column labeled: Documents Accessible IndividuallyWhat does this mean exactly? I am trying to figure out if this means that the user has created a document OR that they have access to a document that has been shared with them?  I want to figure out who has created a document and who currently owns documents.

444
Flavia D
K
kmdchew
asked in Admin Questions
Admin unable to reset License settings

I am unable, as the admin on an enterprise account, to reset the License settings > Lucid Suite settings or License settings > Lucidscale settings under the “Customize Lucid* license request dialog”.  My original configuration settings are all that stays.  I do click save changes and when I try to navigate to another page it again says I will lose my settings if I don’t hit save and I click save on that dialogue box. Why am I unable to make changes to this customization I originally set?

283
K
Jake S102
Jake S102
asked in Admin Questions
Salesforce Managed Package Objects Import

Hi I'm trying to import salesforce schema but I do not see any of the managed packages (FSL) objects while doing so. Any help here would be appreciated. Thanks in advance!

346
R
I
itpurchases
asked in Admin Questions
Create admin account for billing only

How can I change my Account Owner to admin only for billing purposes? I do not need a license, only access for our team to make changes as needed.

201
Flavia D
O
Osaro
asked in Admin Questions
Org Chart integration sharepoint

Hello, i have a Organogram in lucidchart that is integrated in share point, but now i have an issue. Users can not expand or collaps cards. I want the sharepoint org chart to be interactive where users of sharepoint can expand or collaps levels. does anyone know how to fix this?

333
Kelsey Gaag
K
kathyplamback
asked in Admin Questions
Advanced search results have a bug

When searching my company’s teams folders for all lucidcharts with a document attribute > status > custom value of ‘legacy’ I do not get all the lucidcharts listed in the search results.  I expect more than 100 items to be in the list and instead I consistently only get 30 back. A coworker tried this and gets those same 30 back, but not the 100+ that have this status value. Both of us checked and neither of us have anything else in the search fields. It appears that this is a bug. Searching the community on searching, search results, searching on document attributes doesn’t yield anything I can locate on this issue.

10010
Mj Z
J
JerryS
asked in Admin Questions
Trying to Get AI Prompt Flow to work with LucidChart

Need help connecting AI Prompt for LucidChard to connect to my ChatGPT endpoing. Keep getting this error: Failed to get response from custom endpointSeems like I’ve tried every possible combination of “model”, “endpoint URL” etc. 

1061
Ambar D
R
RJI
asked in Admin Questions
Old email address

I'm trying to change the email address on my account, but I can't because the old one I had to enter is no longer active and can't be reactivated. How can I do this?

202
Micah
A
ajohns34
asked in Admin Questions
Error when testing SAML connection

We are getting an error when we test our SAML connection:SAML 2.0 based Single Sign-OnError when processing authentication request!Please try login again!  When using tools to get a more detailed response we get:ALERT: Invalid Assertion Consumer URL value 'https://www.lucidchart.com/saml/sso/macalester.edu' in the AuthnRequest message from the issuer 'lucidchart.com'. Possibly an attempt for a spoofing attack From our metadata.xml:<md:AssertionConsumerService isDefault="true" Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST" Location="https://admin.lucid.app/saml/sso/macalester.edu" index="0" /> How can we fix this?

991
H
S
samson.martin
asked in Admin Questions
AWS Cross-Account role - verify credentials error

New to Lucidscale and implementing it in the enterpriseI was able to use the cloudFormation template provided with Lucidscale.  this creates the Policy and requried role.  but when I copy the Role ARN to the New AWS account screen.. I get the “We could not verify your credentials” error.Am I missing something?  I am logged into AWS console in the other tab.ThanksSamson

461
Abigail M
R
ryan_taylor
asked in Admin Questions
How to remove a user from an organizational group

I have a few users that have left our organization. I have removed their Lucid license and transferred their content to another user. However, their account remains in the organizational group.If I understand it correctly, they may then still have limited access to some documents. Is this right?How do I remove them from the group?Should I just delete the account?

492
H
D
Darlene.Jeter
asked in Admin Questions
Having Issues Linking Lucidchart to confluence after re-install

Having Issues Linking Lucidchart to confluence after user received re-install requestGot his error I received same error typeNow on reinstall - I get this popup but no login tabBut application still not installed. Back to configure page 

334
Kelsey Gaag
I
institucionytrabajo22
asked in Admin Questions
Luchidchart no guardo mis trabajos realizados

No logró ver mis trabajos realizados por lucidchart, como si nunca lo hubiese abierto

131
Kelsey Gaag
D
djohnso65
asked in Admin Questions
Text in Org Chart Box

I am trying to duplicate wording in my boxes so that I don't have to type the same position over again. For example, I need all the boxes for this particular department to say “Assembler” like the 1st box below.  

231
Kelsey Gaag
G
GlenC
asked in Admin Questions
Setting up user as Billing only and not use up a license

We have a Lucid Suite Enterprise account and we have a user who only needs access to pay the invoices annually. It shows that she is using a Lucid Suite license. How do i free up that license but still retain her access to the billing and account options?

231
Mj Z
J
jedwa2
asked in Admin Questions
How to add a direct report without changing format

I can’t figure out how to add a direct report to my chart without it changing from a vertical view to a horizontal view. (I’m sure I’m using the wrong language - I am completely new to Lucid Chart.) I want to add a direct report to the person listed as Staff 2 below. Every time I try to add someone, it populates the supervisor as the SUPERVISOR vs Staff 2. I changed it in the drop down menu but then it edits the org chart from being in a vertical line to a horizontal line. How can I add it and have it remain as a vertical line? Thank you!  

1305
Kelsey Gaag
Y
Yohan
asked in Admin Questions
Didn't receive zendesk verification email

Hello! We didn’t received the Zendesk verification email and there is no option to click in order to send an another one. How to do to ask for a new verification email to be send? We would like to raise a support request.  Many thanks! Best regards,

341
Kelsey Gaag
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.